1 to 23 of 23 Permanent Incident Management Jobs in the North West

incidents within MCC scope. Lead technical bridge calls with service providers and third parties to investigate anomalous events or service degradation, escalating to major incident management when needed. Assist Major Incident Management procedures to restore normal service operation. Identify and investigate solution defects within the production … and delivery of positive outcomes. Possess practical working knowledge of the ITIL framework and its applications. Demonstrate practical working knowledge of Programme/Project management methodologies. Proficiency in using Remedy and Service Now. Skills and Experiences Essential The successful candidate will possess the ability to: Proficiency in using Microsoft … applications including Excel and PowerBI Working knowledge of SQL Incident management, manage MCC impacting incidents including triage, service provider engagement, escalation and resolution. Working alongside Problem management to oversee the resolution of problems including triage, management, resolution, and root cause analysis. Involvement in and delivery of more »

bonus + benefits Key skills: VMware, VCP, vSphere, ESX, HPE, Aruba, VCAP, VXRail, IBM Spectrum Protect, TSM, Tivoli, Tivoli Storage Manager, Dell/EMC, Incident Management, Problem Management, Veeam, Dell/EMC, DellEMC, Storage, SAN, Backup, Engineer, MSP, IT Service Provider *MUST HAVE A UK DRIIVING LICENSE … Design and delivery of IT infrastructure and Storage Services support Looking to storage and hardware issues and provide root cause analysis Change, Release and Incident Management effectively and timely Working to strict project deadlines in line with SLA’s Skills and Experience: Proven track record of 3rd line more »

companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team … team to achieve individual and collective success Provide customer centred support adhering to BDO Quality service level agreements to provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements Ensure troubleshooting steps are followed consulting … that all calls logged contain detailed information regarding the issue/request, along with troubleshooting steps taken prior to escalating Report to Service Desk Management on Team Performance Actively seek out Service Improvements and suggest alongside service adoption Provide effective communication and collaboration through teamwork, engaging and contributing through more »

Device Management Engineer Join our client's fast-growing business as a Device Management Engineer. You'll manage and administer over 12,000 devices, handling escalated incidents, software deployments, and day-to-day device administration. Key Responsibilities: Incident Management: Resolve device-related incidents escalated by the … Service Promotion: Advocate for services like Office 365 and Adobe Creative Cloud. On-site Support: Assist with device installations, including occasional travel. Requirements: Device Management Experience: Microsoft, Android, or Apple devices in an enterprise setting. Technical Skills: Experience with Jamf, Soti, or SCCM/MECM, as well as mobile … and deployment methods. Office 365: Experience supporting Office 365. Networking: Understanding of DNS and DHCP. Security Applications: Familiarity with enterprise anti-virus products. Asset Management: Knowledge of asset management for hardware and software. Skills: Problem-Solving: Strong IT problem-solving skills. Communication: Excellent verbal and written communication skills. more »

enrolled onto a Business Analyst Level 4 Apprenticeship. Main duties of the job This role involves day to day support of the applications including, incident management, request fulfilment, problem management, monitoring, change & release management and decommissioning. This is a busy role so we are looking for … a technical environment with a Service Desk and associated tools Desirable oDelivering continual service improvements oWorking within an environment that applies the ITIL Service Management framework oWorking in the NHS Knowledge Essential oWorking knowledge of the NHS oUnderstanding of application purposes and requirements in a clinical environment (e.g. PAS more »

will play a key role in supporting InfoSec initiatives, identifying and managing security issues and ensuring the robustness of IT security operations. Responsibilities Security Incident Response: Assist in identifying, managing and resolving security incidents with the Security Operations Center (SOC). Ensure successful resolution and closure of these incidents. … infrastructure for signs of failure or errors, raising IT incidents as needed. Ensure timely resolution in line with SLAs and KPIs. Vulnerability and Threat Management: Take ownership of vulnerability and threat management across IT systems. Monitor changes in threats and respond appropriately, implementing remediation activities and ensuring compliance … team initiatives and projects, providing hands-on assistance and technical expertise. Skills Technical Proficiency: Hands-on experience with Azure cloud security tools and infrastructure management, including M365, IAM, RBAC, Sentinel, Defender for Cloud, Secure Score and Log Monitoring. Incident Management: Ability to identify, respond to and manage more »

Respond to and support internal and external audit exercises by articulating architectures, describing operational security processes and collecting evidence Provide regular MI to senior management through established reporting cycles Manage cross platform IT Security Risk Registers and resolution of identified risks Input to incident management and planning … s collaborative approach has delivered both investment performance and growth in assets under management. Insight manages assets across its core liability-driven investment, risk management, full-spectrum fixed income, currency and absolute return capabilities. Insight has a global network of operations in the UK, Ireland, Germany, US, Japan and more »

value for our customers. This role is within the Electronic Payments value stream in Payments which is responsible for both product ownership and service management for all electronic payment journeys. The role is within the Service Management function within the value stream which is responsible for the end … to-end service performance management and improvement for all electronic payment journeys such as Faster Payments, Bacs and Cheque payments. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous … roadmap for the payment service, reviewing prioritisation on a regular basis and understanding how the changes impact the overall service. About you Extensive Service Management experience Payments knowledge and experience to include industry objectives Be able to build and maintain strong relationships both internally and externally. Be an excellent more »

the success of our Risk and Excellence team.You will be responsible for conducting thorough investigations, analysis, and commentary writing to develop comprehensive reports for management review. Your expertise will be instrumental in identifying key business risks through root cause analysis and trended statistics, and you will provide valuable insights … to enhance our risk and compliance activities. Key Responsibilities: Conduct investigations and analysis to generate insightful commentary for management reporting. Perform in-depth root cause analysis and trended statistics for key business risks. Identify areas for improvement in risk and compliance activities and provide focused support to the Risk … evolving needs of the business. Support the Enterprise Risk Manager in monitoring the implementation and effectiveness of risk controls and actions. Assist in risk incident management and the maintenance of Group Policies to ensure relevance and accessibility. Aid in the maintenance and continued rollout of certification to ISO9001. more »

in Northwest England. The ideal candidate will operate and maintain the function, responsibility and regulatory requirement for all matters relating to Data Protection, Records Management and Freedom of Information across its national and international sphere of academic and business operations and to ensure compliance with respective data protection law … A key aspect of the role is to contribute to ad-hoc programmes, projects and initiatives which advance the Data Protection, Information Security, Records Management and Freedom of Information disciplines. The Information Officer may be responsible for the efficient and accurate handling of requests for information under the Freedom … data protection training s. Assist with information governance training and awareness across the organisation in preparing guidance, helping administer online materials and provide appropriate management information to report on compliance including taking an active part in the implementation and monitoring of compliance with training requirements. Assist with audits which more »

scanning overviews of relevant Compliance matters, escalating risks and issues of concern to the Legal and Compliance Director Undertake analysis and review to support management of SMFL’s Policy Framework, including governance of policies Create, review and update policies, processes, and procedures, overseeing the implementation/embedding of these … business briefings, whilst providing additional commentary/insight on areas of interest for the business and focus from the regulators Lead the risk event (incident management and regulatory breach reporting) processes. Responsible for maintaining the process and register, and lead the team in conducting investigation, analysis, and root … with regulatory obligations Identify, document and understand SMF’s regulatory compliance standards and associated regulatory compliance obligations in line with the company Compliance Risk Management Framework Candidate Requirements: SMFL are committed to ensuring its customers receive good outcomes, and therefore it’s crucial that all of our employees demonstrate more »

AWS) Cloud-based technologies, O365, Exchange Online and Azure O365 Skills including usage, licensing, and administration. InTune VMWare ITIL knowledge including change, problem, and incident management is advantageous but not essential. more »

compromising service levels. Reporting into the Contact Centre Manager, the Planning and Real Time Performance Manager is accountable for delivering real-time (intra-day) management with the purpose of optimizing resources to achieve business objectives. The successful candidate will have a Contact Centre Planning and Real Time Performance background … achieved. · Accurately produce call volume forecasts on a daily, weekly, monthly and annual basis. · Compares results to forecast and identify opportunities for improvement. · Operational management and support of the telephony platform and its users. · Incident management operational communications ownership, internal and customer. · Working collaboratively with colleagues across … balance conflicting requirements to produce practical and effective solution - understanding the balance between customer and business needs is key. · Strong working knowledge of resource management/planning methodologies within a contact centre environment · Ability to re-schedule (short term) or optimise schedules released on the day. · Excellent analytic skills. more »

an experienced Data Centre Engineer who wants to join a medium sized company with a great community culture and lots of progression opportunities onto management roles. They have been providing their clients with fully-managed dedicated server hosting, colocation, cloud hosting and data backup services to the benefit of … the following experience: Client Support : Manage provision of technical support to clients, helping to resolve complex Linux and cloud infrastructure issues promptly and effectively. Incident Management : Manage and prioritise client incidents and service requests, ensuring timely resolution and adherence to service level agreements (SLAs). Managing client escalations … improve support processes and procedures to enhance service quality and efficiency. Client Communication : Maintain clear and effective communication with clients, keeping them informed about incident status and resolution progress. Monitoring progress, tracking team KPIs, managing budgets, developing and delivering new client technologies. Manage occasionally challenging scenarios and elevate the more »

include managing all incoming Dematic Software customer incidents, resolving escalated issues and ensuring the requirements of the shift are met. You will report to management on a weekly basis and hold daily team meetings to ensure that an efficient handover process between shifts takes place. You will be responsible … maintain high performance • Resolve queries and manage escalations • Foster and maintain a positive work environment • Report on team performance on a weekly basis to management REQUIRED SKILLS • An excellent command of the English language (both spoken and written) • A team player with a desire for continuous improvement and able … to current processes with an open mind • Able to work shifts including night and weekends with a flexible approach • Familiarity with the use of incident management and reporting tools • Demonstrable detailed experience working in a customer facing role DESIRED SKILLS • A knowledge of ITIL processes, and ideally ITIL more »

within a new Site Reliability Engineering (SRE) Function, focusing on enhancing system reliability across key areas such as availability, performance, latency, efficiency, capability, and incident response. Key Responsibilities: Collaborate with engineers to deliver change in a safe, secure, and principled approach. Be accountable for the daily health of both … or similar operations environment. Familiarity with AWS, Kubernetes, and moving systems from data centers to cloud environments. A solid understanding of full-stack development, incident management, and a data-driven approach to problem-solving. Why Our Client? This is more than just a job. It's an opportunity more »

within a new Site Reliability Engineering (SRE) Function, focusing on enhancing system reliability across key areas such as availability, performance, latency, efficiency, capability, and incident response. This role is crucial as they continue their journey from data centers to AWS, embracing cutting-edge technologies like Kubernetes along the way. … or deployment analyst roles. Familiarity with AWS, Kubernetes, and moving systems from data centers to cloud environments. A solid understanding of full-stack development, incident management, and a data-driven approach to problem-solving. Why Our Client? This is more than just a job. It's an opportunity more »

there is a requirement for a dedicated and focussed IT Service Request Manager. As the Service Desk Manager, you'll be responsible for overall management of the ITIL Service Desk, providing support and guidance to the team of engineers in resolution of incidents - circa. 7 Support Engineers To be … considered for the role you must have experience in: Managing an internal team following ITIL principles. You'll be highly experienced in Incident Management, Change and Problem Resolution, Process Change and Service Strategy and Design Ensuring that the 1st Line Support Team respond to requests maintaining clients' systems … to an agreed level Responsible for proactive and reactive support activities. Experience supporting customer set-up projects would be highly desirable Regular incident team reporting to drive improvement with 1st Line Support team and other team members Coaching and mentoring of ticket handling Dealing with priority one incidents and more »

closely with the development team to maintain and improve system reliability * Lead new initiatives to enhance service desk best practice * Implement best practice for Incident Management , resolution and efficiency * Collaborate with wide stakeholders to optimise system performance * Lead and mentor a team of support analysts. Were looking for more »

that operate them. You will work with a wide range of technologies developing solutions, consulting with development teams and working with contemporary observability and incident management tools to assist the Business. You will be required to make effective decisions to improve the health and maintain the availability and … inclusion in the Company’s hybrid working from home policy. Preferred Skills, Qualifications and Experience Excellent knowledge of SRE principles, including the creation and management of effective SLI’s and SLO’s for reliability and customer satisfaction. Knowledge of contemporary observability tools, techniques and best practice including Splunk, New more »

AD \ GPO \ PowerShell) Windows servers, including Hyper-V and VMWare Familiar with Cloud computing platforms (Azure, AWS) Imaging including MDT and MCS Windows driver management Printers and print management ITIL knowledge including change, problem, and incident management. more »

AD \ GPO \ PowerShell) Windows servers, including Hyper-V and VMWare Familiar with Cloud computing platforms (Azure, AWS) Imaging including MDT and MCS Windows driver management Printers and print management ITIL knowledge including change, problem, and incident management. In return, you will be rewarded with ongoing training and more »

AD \ GPO \ PowerShell) Windows servers, including Hyper-V and VMWare Familiar with Cloud computing platforms (Azure, AWS) Imaging including MDT and MCS Windows driver management Printers and print management ITIL knowledge including change, problem, and incident management. In return, you will be rewarded with ongoing training and more »