15 of 15 Permanent Incident Management Jobs in the North West

multiple concurrent activities, ensure priorities are clear, and mobilise the right people and resources when major incidents arise. This is not a traditional project management position. We're looking for someone who can take ownership, make decisions under pressure and keep people focused and organised when the stakes … challenging, bringing clarity to uncertainty and ensuring teams remain focused on the right outcomes. You'll ideally bring: Proven experience in operational leadership, crisis management, incident coordination or running a complex technical or security-focused function. Strong organisational and resource management skills, with the ability to oversee ...

directly. About the job you’re considering The SIAM Service Request Lead is accountable for leading and governing the end-to-end Service Request Management process across a complex multi-supplier environment. The role is responsible for ensuring that service requests are managed effectively, fulfilled within agreed service levels … performance, managing supplier accountability, identifying risks and opportunities, and implementing improvements to enhance efficiency and effectiveness. Through strong governance, stakeholder engagement, supplier performance management, and continual service improvement, the Service Request Lead ensures the delivery of a seamless and customer-focused request fulfilment service. The role contributes ...

coverage across on-site and offshore support hours. Use SQL scripting, automation, monitoring, and observability tools to improve operational resilience, service health, reliability, and incident response. To be successful in this role, were seeking the following: Excellent SQL scripting skills. Strong scripting and automation skills using languages such … Proven skills and track record in AI automation, including the use of intelligent automation capabilities to reduce manual effort, improve operational efficiency, and enhance incident response workflows. Experience applying AI and automation solutions for alert correlation, anomaly detection, predictive monitoring, and service optimisation. Strong understanding of Site Reliability Engineering ...

environments. Design services with a reliability mindset, using SLIs, SLOs, and observability practices. Implement and maintain Infrastructure as Code using Terraform across environments. Support incident management, problem management, and continuous improvement of production platforms. Contribute to observability solutions including logging, metrics, dashboards, and alerting. Support DevSecOps practices … across cloud-native platforms at scale. Participate in post-incident reviews and drive service improvements. Adopt AI-assisted engineering practices to improve delivery quality and speed. Mentor junior engineers and contribute to technical standards and engineering communities. Experience youll need as a Senior Platform Engineer 5 years strong experience ...

provide first-time-fix call resolution. The IT Service Desk acts as a centralised first line support team and is primarily responsible for incident management and for the processing of service requests and standard changes within agreed service levels for all staff within Morecambe Bay Hospitals NHS Foundation … Trust as well as those working remotely from satellite sites. Training new starters Supporting current staff Supporting Service Delivery management with problem management Updating article list and knowledge bases Providing first time fix process documents for Service Desk Main duties of the job The Informatics team are responsible ...

strategy, ensuring adherence to security best practices and data privacy standards Allocate development work, conduct code reviews, and oversee smooth deployment and release management across all environments Provide technical leadership, mentorship, and constructive feedback to development team members Act as the primary technical liaison with the Blue Yonder vendor … both core product and custom code escalations and support Lead rapid resolution of major incidents (P1/P2) and conduct post-incident Root Cause Analysis (RCA) to implement preventative fixes Oversee the integration of Blue Yonder applications with external systems and third-party software Identify performance bottlenecks and design ...

Provide strategic leadership to user support and digital workplace teams, creating a high-performing, customer-focused service culture. Lead and embed a robust service management strategy, including ITIL-aligned processes and clear performance measures. Own major incident management, confidently engaging technical teams, business users and senior leaders … during critical issue. Manage complex supplier relationships and procurement activity, ensuring value for money and effective service delivery. Build capability through coaching, performance management and learning and development across teams. Bring extensive experience of IT service management leadership, enterprise technology and excellent communication skills. About us The Infrastructure ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As an Operational Technology Configuration Manager at National Highways, you will play … will also help develop our in-house expertise, improve processes and build knowledge for the future, including supporting the configuration of advanced traffic management systems and site data design. This is a hybrid role, requiring two days per week in the office, and can be based at any National ...

services, systems and equipment. As a member of this team you'll need a relentless focus on customers' needs and an analytical approach to incident management. We are looking for someone who has experience managing IT issues, including system accounts, applications and hardware and can provide excellent customer service. ...

Role We're looking for a hands-on IAM Service Lead to oversee the day-to-day operation of a complex Identity and Access Management environment within a highly secure client setting. This is a predominantly technical role (70% technical/30% leadership), focused on 2nd and 3rd line … support, complex troubleshooting, incident resolution and team supervision. You'll need to be comfortable working directly with the technology rather than focusing solely on architecture or service design. Key Responsibilities Lead day-to-day IAM operations and provide 2nd/3rd line technical support. Troubleshoot complex identity, authentication ...

identify training needs. Contribute to team meetings, service reviews, audits and continuous improvement activities. Support the Supported Housing Manager with operational duties, reporting, incident management and service development. Participate in the on-call rota and provide support and guidance during emergency situations when required. Help establish effective procedures ...

code. Build CI/CD pipelines that support frequent, reliable deployments. Establish monitoring, logging, tracing and alerting, with clear service reliability targets. Lead incident response, on-call practices and reviews that turn production issues into lasting improvements. Develop resilience and disaster recovery plans. Implement secrets management, network protection … Experience with Terraform or comparable infrastructure-as-code tools. Knowledge of Docker, Kubernetes and CI/CD tooling. A solid understanding of observability and incident management. Strong cloud security knowledge and an understanding of operating within a regulated environment. An automation-first approach and confidence taking ownership ...

team protects and improves the availability, performance and resilience of the systems that support our global product. This role combines software engineering, automation and incident response to reduce toil, sharpen observability and strengthen service health across a complex technical estate. You will work with Open Telemetry, logging, telemetry … language. Knowledge of modern development practices, including testing, source control and delivery lifecycles. An understanding of SRE principles, including SLIs, SLOs, reliability measurement and incident management. Hands-on experience with observability tools such as OpenTelemetry, Splunk, New Relic, Grafana or PagerDuty. Proficiency in shell scripting for automation and system ...