1 to 25 of 31 Permanent Incident Management Jobs in the North West

Support to manage and support critical enterprise AI based applications in a fast‐paced production environment. The role requires hands‐on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business‐critical platforms. In this role, you’ll make an impact … analysis (RCA) for recurring issues and drive permanent fixes. Analyze production logs, identify failure patterns, and create actionable dashboards to improve service monitoring and incident response. Coordinate with development, infrastructure, database, network, and business teams for issue resolution. Support application deployments, change requests, weekend releases, and post‐release validations. ...

Senior Manager - Major Incident & Service Delivery (ITSM) Location: Manchester Contract: Permanent We're looking for a senior IT Service Management leader to take ownership of Major Incident Management, Problem Management and Service Insight across a complex, always-on environment. This is a high-impact leadership … role combining incident command, service governance and continuous improvement . You'll lead the response to major incidents, while driving long-term service stability, performance and operational excellence across a multi-supplier technology landscape. What you'll be doing Leading Major Incident, Problem Management and Service Reporting ...

automated workflows and solutions within ITSM and ITOM environments. The role crosses service operations, process improvement, and platform configuration, working with IT Support, Service Management, and Engineering teams to translate operational challenges into practical, measurable improvements. It is a hands-on, execution-focused role. Success is demonstrated through improved … organisation. Key Job Responsibilities and Duties Analyses service operations processes and workflows, working with operational teams and stakeholders, in alignment with established service management practices, in order to identify opportunities to optimise processes, improve efficiency, and enable automation. Documents current and future state service processes, collaborating with service teams ...

Service Management Analyst £45,000 – £55,000 | Preston | Hybrid (3 days onsite) When a major incident happens... Some people focus on fixing the technology. Others focus on making sure everything else runs properly. The communication... The coordination... The decisions... The stakeholders... The actions. This role … Salary: £45,000 – £55,000 Location: Preston (hybrid working - typically 3 days in the office) Flexibility: Be part of the out-of-hours major incident rota, with additional payments for on-call cover Influence: Help shape a growing Service Management function within a modern Managed Service Provider Variety ...

Incident and Problem Management Team Leader Location: Manchester Salary: £47k + Benefits Working pattern: Hybrid We are looking for an experienced Incident and Problem Management Team Leader to join a large public sector IT function. You will lead the Incident and Problem Management team … manage major incidents, drive root cause analysis and reduce repeat issues across business critical IT services. Key responsibilities • Lead Incident Managers and Problem Managers • Manage complex incidents and major incidents through to resolution • Lead RCA, PIRs and problem resolution activity • Work with internal teams, suppliers and managed service providers ...

through to a fix. You'll act as the technical authority for the operational team: taking ownership of complex incident resolution and root cause analysis, leading platform engineering and hardware lifecycle work, and mentoring Infrastructure Engineers as they develop their own skills. You're expected to be comfortable making … major incidents, managing Dell VxRail and VMware VCF platform lifecycle operations, overseeing Veeam backup architecture and Azure DR strategy, and delivering capacity management reporting. You'll present complex RFCs at the weekly Change Advisory Board, manage vendor escalations with Dell, HPE, VMware (Broadcom) and Microsoft, and contribute to quarterly ...

function on a 9-month fixed-term contract . This is an exciting opportunity to lead a specialist deployment team, ensuring the successful delivery, management, and lifecycle support of IT equipment across a large and diverse organisation. As IT Deployment Team Lead, you will play a key role … ensuring colleagues have the technology they need to deliver effective services. You will lead the deployment, configuration, and management of IT equipment, working closely with operational, clinical, and corporate teams to deliver a professional and customer-focused service. You will be responsible for overseeing the full lifecycle ...

Director, Digital Forensics & Incident Response (Global) Department: Cyber Services and Capabilities Employment Type: Full Time Location: GBR Manchester Hardman Boulevard Reporting To: Matt Hull (Open to Associate Director with progression path to Director) Description The purpose of this role is to lead NCC Group’s global Digital Forensics … Incident Response (DFIR) capability, ensuring effective preparedness, response, recovery, and continuous improvement across cyber incident management and forensic investigations. The global DFIR team will consist of regionally distributed colleagues, delivering a consistent, scalable, and market-leading service that protects client assets, reputation, and business operations. The role ...

environments. Design services with a reliability mindset, using SLIs, SLOs, and observability practices. Implement and maintain Infrastructure as Code using Terraform across environments. Support incident management, problem management, and continuous improvement of production platforms. Contribute to observability solutions including logging, metrics, dashboards, and alerting. Support DevSecOps practices … across cloud-native platforms at scale. Participate in post-incident reviews and drive service improvements. Adopt AI-assisted engineering practices to improve delivery quality and speed. Mentor junior engineers and contribute to technical standards and engineering communities. Experience youll need as a Senior Platform Engineer 5 years strong experience ...

understanding of how security supports the business. The purpose of this role is to build a working knowledge of security operations, protective monitoring, and incident handling by working closely with, and learning from, the wider InfoSec team. Reporting to the Associate Director - Cyber Security, with day-to-day guidance … security operations to help ensure risks are identified and resolved in a timely manner. You will support security investigations and incident response - learning how we respond to events involving malware, data loss, phishing, or network intrusion - and begin to apply the principles of layered security, risk, and information governance. ...

operations teams. Support on‐call for the EKS platform. Own the operational health and evolution of containerised workloads running on EKS, including Helm chart management and Kustomize‐based environment configuration. Drive GitOps practices using Flux, maintaining, improving, and troubleshooting the reconciliation pipeline across environments. Manage and optimise core managed … services: EKS, MSK, and RDS, including scaling, patching, cost governance, and incident response. Maintain and extend infrastructure‐as‐code using Terraform, ensuring consistency, modularity, and alignment with AWS best practices. Support and improve GitHub Actions CI/CD workflows, including build, test, and deployment pipelines for containerised applications. Collaborate ...

career in a modern enterprise environment, gaining exposure to cloud, virtualisation, monitoring, and critical infrastructure operations. You'll play a key role in monitoring, incident management, backup validation, patching support, and infrastructure administration across both Azure and on-premise platforms. The Role Monitor and manage infrastructure alerts across … Microsoft Azure environments Understanding of backup technologies and operational support processes Strong communication, problem-solving, and customer service skills Knowledge of ITIL-based service management practices Why Join? A genuine career progression opportunity into senior infrastructure and cloud engineering roles Exposure to enterprise-scale Azure, VMware, backup, and monitoring ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease … use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. ...

Group plc seeks a Director, Digital Forensics & Incident Response (Global) to lead the global DFIR capability, setting strategic direction and ensuring effective preparedness, response, recovery, and continuous improvement across cyber incident management and forensic investigations. The role requires driving operational excellence, collaborating with NCC Group leaders … expanding security services through incident response opportunities. #J-18808-Ljbffr ...

capacity issues Implement upgrades, patching and security best practices Develop automation for provisioning, deployment and ongoing maintenance Support Infrastructure as Code and configuration management using tools such as Ansible and Terraform Collaborate with engineering teams to improve observability, resilience and operational efficiency Provide technical guidance and mentorship to junior … team members Participate in incident management, root cause analysis and continuous improvement activities Contribute to database architecture decisions and the evaluation of new technologies Essential Skills & Experiences Strong experience with Oracle and other open source databases such as MySQL or similar relational database platforms Expertise in database architecture ...

influence without authority across engineering teams. Key Responsibilities Own the operational health and evolution of containerised workloads running on EKS, including Helm chart management and Kustomize‐based environment configuration Drive GitOps practices using Flux, maintaining, improving, and troubleshooting the reconciliation pipeline across environments Manage and optimise core managed services … including scaling, patching, cost governance, and incident response Maintain and extend infrastructure‐as‐code using Terraform, ensuring consistency, modularity, and alignment with AWS best practices Support and improve GitHub Actions CI/CD workflows, including build, test, and deployment pipelines for containerised applications Collaborate with development teams to support ...

migrations, and stakeholder communications. Plan and execute system updates, firmware upgrades, and patches; validate rollback plans and change records. Support break/fix and incident management across the Physical Security application space. Onboard and implement emerging technology solutions such as biometrics and video analytics offerings. Partner closely with … VLANs, routing, multicast/unicast, QoS, VPN, and firewall concepts; experience collaborating with network teams to design resilient architectures. Familiarity with cybersecurity practices, vulnerability management, identity/access governance, and logging/SIEM integrations; ability to partner effectively with Cyber and Risk/Compliance. Excellent communication, stakeholder management ...

Proficient knowledge of cloud‐native engineering: containers (GKE/Cloud Run), Terraform/IaC, CI/CD, automated quality assurance, observability, performance optimisation and incident management. Solid knowledge of security, privacy and compliance in regulated environments, and confidence working with Risk, Security and Legal teams. Excellent communication and stakeholder ...

Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. To be successful as a Lead Engineer, you should have experience with: Observability frameworks, tools, and infrastructure Experience implementing Open Telemetry at scale … Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease ...

Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Responsibilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease … use. Identify the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitor IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use data to drive down mean time to resolution. Automation: Develop and implement automated ...

bulk updates using SQL and internal support tools. Escalate software defects and complex technical issues to development teams with clear supporting evidence. Support incident management activities, ensuring issues are owned through to successful resolution. Work closely with operational, technical, and client-facing teams to deliver high levels ...

platforms, collaborating with DevOps and engineering teams on design and implementation. You will contribute to secure CI/CD pipelines, cloud security controls, and incident management while working with containerized environments and infrastructure as code tools. #J-18808-Ljbffr ...

Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. To be successful as a Lead Engineer, you should have experience with: Observability frameworks, tools, and infrastructure Experience implementing Open Telemetry at scale … Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease ...