1 to 25 of 42 Permanent Incident Management Jobs in the North West

Join Police Digital Service as NMC Cyber Incident Management Lead £65,000 - £70,000 About Police Digital Service Police Digital Service strives to be the go-to partner for technology developments and programmes across UK policing. The National Management Centre (NMC) is part of Police Digital Service … effective reporting of cyber security incidents within the NMC, along with any issues concerning quality and delivery of the service. You will have line management responsibility for the team of Cyber Incident Leads. Accountable for the evolution and development of the Incident Management Service with regards … to continuously improving People, Processes and Technology. Responsible for the progression of key service deliverables, Incident Response Planning, Cyber Incident Exercising and driving collaboration with wider NMC engagements where required. Ownership for creating, developing and facilitating cyber incident exercises for customers. Allocate resources to deliver incident More ❯

with Financial Database Software will be highly advantageous! The Client: Has an extremely proud history and is one of the UK's largest wealth management firms, which has a heritage dating back to 1742 and a listing on the London Stock Exchange. It's a hybrid role with potentially … taking Calls, Tickets & Escalations via email/portal related to Line of Business Applications Cement relationships with strategic suppliers and key outsource providers & effective management of these relationships. Responsible for supporting the incident management process ensuring, where possible, first-time resolution can be achieved by troubleshooting, diagnosing … Teams Taking ownership of incidents and managing through to resolution from point of contact, proactively keeping the customer informed of progress Responsible for Problem Management processes to reduce the volume of incidents impacting your colleagues Work collaboratively within your team and across the wider IT function to ensure IT More ❯

and Compliance team is the backbone of Technology Operations at the BBC. We support the BBC's output by providing a range of service management functions across diverse technologies. Your work will impact audiences worldwide. By collaborating with our digital product teams, broadcast engineers, and production teams, you'll … gain unique insights into the BBC's behind-the-scenes operations. Main Responsibilities As the Senior Problem Manager, you will champion problem management across our technology divisions. You'll enhance existing processes through training and governance, leading their adoption. This includes developing and maintaining a known error database to … efficiently manage incidents and support critical resourcing decisions. Proactive problem management is crucial for a seamless user and audience experience. You'll regularly analyse incident data to identify problems and drive immediate solutions. You'll also manage high-priority problems and post incident reviews, leading investigations and More ❯

be a FAS Engineer. You will join our team and support a range of military and functional applications . You will be responsible for incident management on our clients' live systems, handling escalated FAS app incidents from level 1/2 support teams, often working in remotely based … to the ongoing success of the system. Key Responsibilities: Provide 3rd line support for FAS applications (e.g., NIRIS , ICC , JChat , LOGFAS , JOCWatch , TOPFAS ). Incident management on live systems in a fast-paced environment. Troubleshoot and resolve escalated incidents and issues. Work closely with other technical teams to … with FAS applications (e.g., NIRIS , JChat , LOGFAS , JOCWatch , TOPFAS ). FAS Applications support experience. Strong knowledge of technical documentation and process review. Familiarity with incident management in complex environments. What We Offer: Will sponsor your DV Clearance as long as you have an active SC Clearance The opportunity More ❯

be a FAS Engineer. You will join our team and support a range of military and functional applications . You will be responsible for incident management on our clients' live systems, handling escalated FAS app incidents from level 1/2 support teams, often working in remotely based … to the ongoing success of the system. Key Responsibilities: Provide 3rd line support for FAS applications (e.g., NIRIS , ICC , JChat , LOGFAS , JOCWatch , TOPFAS ). Incident management on live systems in a fast-paced environment. Troubleshoot and resolve escalated incidents and issues. Work closely with other technical teams to … with FAS applications (e.g., NIRIS , JChat , LOGFAS , JOCWatch , TOPFAS ). FAS Applications support experience. Strong knowledge of technical documentation and process review. Familiarity with incident management in complex environments. What We Offer: Will sponsor your DV Clearance as long as you have an active SC Clearance The opportunity More ❯

be a FAS Engineer. You will join our team and support a range of military and functional applications . You will be responsible for incident management on our clients' live systems, handling escalated FAS app incidents from level 1/2 support teams, often working in remotely based … to the ongoing success of the system. Key Responsibilities: Provide 3rd line support for FAS applications (e.g., NIRIS , ICC , JChat , LOGFAS , JOCWatch , TOPFAS ). Incident management on live systems in a fast-paced environment. Troubleshoot and resolve escalated incidents and issues. Work closely with other technical teams to … with FAS applications (e.g., NIRIS , JChat , LOGFAS , JOCWatch , TOPFAS ). FAS Applications support experience. Strong knowledge of technical documentation and process review. Familiarity with incident management in complex environments. What We Offer: Will sponsor your DV Clearance as long as you have an active SC Clearance The opportunity More ❯

be a FAS Engineer. You will join our team and support a range of military and functional applications . You will be responsible for incident management on our clients' live systems, handling escalated FAS app incidents from level 1/2 support teams, often working in remotely based … to the ongoing success of the system. Key Responsibilities: Provide 3rd line support for FAS applications (e.g., NIRIS , ICC , JChat , LOGFAS , JOCWatch , TOPFAS ). Incident management on live systems in a fast-paced environment. Troubleshoot and resolve escalated incidents and issues. Work closely with other technical teams to … with FAS applications (e.g., NIRIS , JChat , LOGFAS , JOCWatch , TOPFAS ). FAS Applications support experience. Strong knowledge of technical documentation and process review. Familiarity with incident management in complex environments. What We Offer: Will sponsor your DV Clearance as long as you have an active SC Clearance The opportunity More ❯

be a FAS Engineer. You will join our team and support a range of military and functional applications . You will be responsible for incident management on our clients' live systems, handling escalated FAS app incidents from level 1/2 support teams, often working in remotely based … to the ongoing success of the system. Key Responsibilities: Provide 3rd line support for FAS applications (e.g., NIRIS , ICC , JChat , LOGFAS , JOCWatch , TOPFAS ). Incident management on live systems in a fast-paced environment. Troubleshoot and resolve escalated incidents and issues. Work closely with other technical teams to … with FAS applications (e.g., NIRIS , JChat , LOGFAS , JOCWatch , TOPFAS ). FAS Applications support experience. Strong knowledge of technical documentation and process review. Familiarity with incident management in complex environments. What We Offer: Will sponsor your DV Clearance as long as you have an active SC Clearance The opportunity More ❯

be a FAS Engineer. You will join our team and support a range of military and functional applications . You will be responsible for incident management on our clients' live systems, handling escalated FAS app incidents from level 1/2 support teams, often working in remotely based … to the ongoing success of the system. Key Responsibilities: Provide 3rd line support for FAS applications (e.g., NIRIS , ICC , JChat , LOGFAS , JOCWatch , TOPFAS ). Incident management on live systems in a fast-paced environment. Troubleshoot and resolve escalated incidents and issues. Work closely with other technical teams to … with FAS applications (e.g., NIRIS , JChat , LOGFAS , JOCWatch , TOPFAS ). FAS Applications support experience. Strong knowledge of technical documentation and process review. Familiarity with incident management in complex environments. What We Offer: Will sponsor your DV Clearance as long as you have an active SC Clearance The opportunity More ❯

be a FAS Engineer. You will join our team and support a range of military and functional applications . You will be responsible for incident management on our clients' live systems, handling escalated FAS app incidents from level 1/2 support teams, often working in remotely based … to the ongoing success of the system. Key Responsibilities: Provide 3rd line support for FAS applications (e.g., NIRIS , ICC , JChat , LOGFAS , JOCWatch , TOPFAS ). Incident management on live systems in a fast-paced environment. Troubleshoot and resolve escalated incidents and issues. Work closely with other technical teams to … with FAS applications (e.g., NIRIS , JChat , LOGFAS , JOCWatch , TOPFAS ). FAS Applications support experience. Strong knowledge of technical documentation and process review. Familiarity with incident management in complex environments. What We Offer: Will sponsor your DV Clearance as long as you have an active SC Clearance The opportunity More ❯

Transition role and co-ordinating Service Design and Service Transition activities for new and changed services. Experience and a strong understanding of IT Service Management (ITSM) practices, particularly for Incident Management, Problem Management, Change Management and Service Level Management Experience of Business Continuity planning … at all times. Desirable criteria Knowledge of Ivanti/other ITSM tools would be advantageous. Qualifications such as ITIL Foundation Certificate in IT Service Management v4.Service Transition and Operational Readiness criteria. Responsibilities: To assist with the creation of Service Impact Assessments, Support Model Document, Service Transition Trackers, Service Acceptance More ❯

Join Police Digital Service as NMC Cyber Incident Management Lead £65,000 - £70,000 About Police Digital Service Police Digital Service strives to be the go-to partner for technology developments and programmes across UK policing. The National Management Centre (NMC) is part of Police Digital Service More ❯

be empowered to: Design, develop, and customize BMC Remedy applications, including workflows, forms, active links, and filters. Configure and maintain ITSM modules such as Incident Management, Problem Management, Change Management and Asset Management. Troubleshoot and resolve issues in the Remedy environment and optimise Remedy application performance More ❯

appropriate internal and external suppliers to achieve agreed service levels and quality standards. Demonstrating advanced problem-solving capability, working with developers to perform problem management, incident management in relation to Microservices related issues Monitor and maintain Microservices service activities, including general administration, performing application maintenance and product More ❯

analysis. The Security Operations Centre (SOC) owns the end to end process from alert to resolution and are a major part of the cyber incident management process. As such, they are both a reviewer of alerts and the resolver group, not necessarily fixing, but certainly identifying the issue. … to the administration of governance and risk. Display a committed, flexible, can do attitude towards work. Main Responsibilities Owning the technical aspect of the incident management process related to information security issues. Undertaking security related investigations. Overseeing the daily security operational processes and acting as an escalation point More ❯

fostering positive relationships. Collaborative Problem Solving: Work closely with cross-functional teams to diagnose and resolve technical challenges efficiently. Operational Excellence: Contribute to service management reporting, incident and problem management, and service improvement initiatives. Technical Troubleshooting: Leverage your software expertise to triage, reproduce, and resolve client-reported … system compliance, manage data migrations, and maintain a secure operating environment. Automation & Optimization: Identify and implement opportunities to automate processes and enhance client engagement. Incident Management: Effectively track and manage incidents using ticketing systems (e.g., Jira), ensuring timely resolution. Your Skills and Attributes: Client-Centric Communication: Exceptional verbal … and scripting languages (Bash, Python). Cloud Expertise: Experience working in an AWS environment. Operational Acumen: Familiarity with virtualization, network protocols, and troubleshooting. Time Management & Prioritization: Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Team Collaboration: Proven ability to build rapport with clients and More ❯

locations in a multi-vendor landscape. You’ll harness ITIL best practices to drive ITSM processes, leverage the ServiceNow platform for seamless service request management and integrations, and forge strong stakeholder and vendor relationships to underpin a world-class employee experience. Key Responsibilities Service Management & Strategy: Lead the … Desk strategy, aligning roadmaps to business and IT priorities; embed ITIL-based workflows and SLA/OLA frameworks. ITSM & Tools: Utilise ServiceNow Products (including incident, problem and change modules) to automate ticketing, reporting and service improvement plans; bonus points for deep ServiceNow skillset. Performance & Reporting: Define and manage KPIs … CSAT, SLA adherence, volume metrics); analyse trends to drive continuous improvement and root-cause analysis. Budget & Cost Management: Own the Global IT Service Desk budget; track spend vs. forecast; negotiate contracts to maximise value and efficiency. Stakeholder & Vendor Management: Build and maintain relationships with regional IT Directors, Business More ❯

Escalation Engineer (EM), AWS Support, Escalation and Event Management Would you like the opportunity for the work you do every day to have an impact on a global scale? To work in a close-knit and supportive team and advocate for the very best for your customers? Read on … ABOUT US The Escalation and Event Management (E2M) team, part of the Amazon Web Services (AWS) Support organization, is dedicated to managing critical escalations, customer-facing communications, and handling large-scale customer-impacting events. E2M's purpose is to drive operational excellence and improvements to the overall customer support … about technology and demonstrate a strong desire to learn more and do more with AWS. ABOUT THE ROLE As part of the E2M 'Event Management' team, we work to identify widespread and/or systemic customer-facing problems for Amazon Web Services. We are responsible for monitoring internal tools More ❯

for implementing, running and overseeing the information security function across the countries and Tunstall entities in your scope, ensuring consistent and strong information security management in support of our business goals and in line with the global Information Security strategy and direction. You will be the main point of … counselling service, Boost your learning and growth through access to a Talent Library with over 800 courses, covering subjects from business skills to project management essentials, A warm and welcoming team environment, Development and a chance to build a rewarding career. Some of your key tasks will be... Main … and global functions in InfoSec to support internal and external audits and ensure their success, Support other InfoSec teams and local IT teams during incident management and incident response activities, Liaise with Data Protection Officers for the implementation of data protection processes and controls, and during any More ❯

Android and iOS operating systems and their associated mobile device hardware. Ability to troubleshoot common desktop, mobile, hardware, software, and network issues. Understanding of incident management processes, preferably with experience using an IT Service Management (ITSM) tool and/or support tools. Strong organisational skills with the More ❯

in-person. Diagnose and troubleshoot hardware, software, and network-related issues. Guide users through step-by-step solutions in a clear and concise manner. Incident Management - Log and track incidents in the service desk ticketing system. Prioritize and escalate incidents based on urgency and impact. Ensure timely resolution … of issues and adherence to service level agreements (SLAs). Requests & Starter/Leaver Management – Log and track requests in the service desk ticketing system. Ensure timely completion of requests and ensure that new starters requests are fulfilled in a timely manner including following our documented laptop build process … Intune and Autopilot. Customer Service - Deliver excellent customer service by actively listening to users and empathizing with their concerns. Keep end-users informed of incident progress, notifying them of impending changes or agreed outages. Provide user training and support for various applications and technologies. Documentation - Create and maintain accurate More ❯

between 7am and 8pm. Key responsibilities: Providing 1st and 2nd line IT support across the business Assessing and resolving incidents and requests, correctly following incident management and request processes Escalating issues as appropriate to Desktop, Infrastructure and Applications teams Active Directory administration, including starters, leavers and lovers Ensuring … helpdesk environment Experience in ITIL environments (ITIL Foundation desirable) Strong technical skills with Windows operating systems, Office 365 and Azure AD Experience using service management tools such as ServiceDesk Plus, ServiceNow, Remedy etc. Strong communication skills, both verbal and written Understanding of iOS configuration Experience in professional organisations such More ❯

a Senior SOCAnalyst you will focus on Technical Information Security within the Security Function , within a major part of the Organisation's Overall Cyber Incident Management Process. You will work closely with the InfoSec Engineering Team within the Security Department to Define Requirements of the Tools & Onboard New … Maintain Security Tools & Technologies to enhance SOC ability to Detect & Respond to Security Incidents Develop & Maintain Security Procedures & Guidelines to Ensure Consistent & Effective Security Incident Response Continuously Monitor & Review Client's Security Posture & Recommend Improvements Provide Leadership, Coaching & Mentoring to SOC Analysts & Security Analysts. Ensure Compliance with Security Policies … Skills & Experience Required for Senior SOC Analyst role will include: Strong Experience in Security Operations or a related Information Security role Ideally leadership or Management Experience Strong Understanding of Information Security Principles & Technologies. Excellent Analytical & Problem-Solving Skills. Commercial Awareness & (Ideally) Experience of PCI DSS (Current Version) Knowledge of More ❯

in cybersecurity. Work with the latest, cutting-edge technology. You will be part of a 24/7 SOC team involved in high-level Incident Response, proactive threat hunting, and developing detection and use-case capabilities. You'll work alongside the engineering team to optimize tuning opportunities. Candidates MUST … Cybersecurity qualifications, certifications, or degrees e.g., CySA+, CompTIA SEC+, or similar experience. Microsoft SC-200 certifications are desirable. Strong knowledge of threat actor methodologies, incident response, and forensic investigations. This company has a clear vision, excellent leadership, and top tech talent. They offer impressive clients, flexible working, and a … supportive environment. Responsibilities: Lead escalated Cyber Incident Management, including Major Incidents and analysis for ongoing investigations. Conduct proactive threat hunts, RCAs, and develop detection capabilities. Monitor and investigate security alerts from SIEM platforms like MS Sentinel, AlienVault, or Splunk. Respond to security alerts, incidents, and requests, managing threats More ❯

our engineering operations, bringing together SRE principles and modern platform engineering practices. This includes combining principles of SRE - such as service-level reliability, observability, incident response - with platform engineering practices like GitOps, Infrastructure as Code, DevSecOps automation, and self-service enablement, to help development teams ship faster, safer, and … efficiently. What you'll be doing: Designing and operating highly reliable, scalable, and secure Azure-based platforms Applying SRE principles like SLOs, observability, and incident management to drive service reliability Building Infrastructure as Code using Terraform (v1.7+) and GitOps workflows Enabling teams through platform tools, reusable Terraform modules … Functions, Logic Apps, etc.) Improving monitoring and alerting with Datadog, Grafana, ELK, and proactive failure detection Participating in the on-call rota and leading incident response workflows and blameless postmortems Coaching engineers, upskilling teams, and contributing to a culture of continuous improvement Driving cost awareness through FinOps practices and More ❯