17 of 17 Permanent Incident Management Jobs in the North West

Role: Incident & Problem Management Analyst (SC Eligible/Clearance) Job Type: Permanent Location: Warrington Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference … innovative technology. Work with customers and identify opportunities to support their strategy and improve their processes across functions. Job Purpose and Primary Objectives The Incident and Problem Management Analyst will be the first point of contact for providing technical support to the accounts designated users. Activities require ...

Incident Manager Banking Chester: Hybrid – 3 days onsite per week 12 months £550 per day In short: Incident Manager, ideally with FS experience, required to join a large Banking client to assist in a lengthy programme of work to last more than a year. You will be required … work 1 weekend per month. In full: Description: Seeking a skilled Incident Manager responsible for overseeing and coordinating the response to major incidents. This role will provide EMEA regional support of the Global Incident Management function for the Banking Production Services Technologies, delivering 24x7 service for 650+ ...

Digital Transformation programmes and we have an international reach working with a wide variety of projects and customers. We are seeking an experienced Senior Incident Manager to join our 24/7 Technical Operations team. You will lead the response to technical outages on our e-commerce platform, coordinating … between Engineering, DevOps, and Executive leadership to restore service. When incidents occur you will take responsibility for the end-to-end management and coordination of major and high-severity incidents. Job Responsibilities Take ownership of live incident triage and escalation — assessing impact, setting priorities and coordinating effective responses ...

digital strategy. Within the team you will be supported by Senior Applications Specialists. This role involves day to day support of the applications including incident management, request fulfilment, monitoring, change and release management and decommissioning. Another key part of this role is to make proactive improvements … technical and configuration elements Implementation of application configuration and delivery mechanisms Application testing including technical and functional elements Maintenance including upgrades and patching Incident management and request fulfilment Delivery of projects and significant work The post holder will gain in-depth knowledge of the applications used ...

stimulating, challenging and rewarding projects, helping to ensure successful delivery against agreed scope, schedule, budget, and quality standards, whilst driving strong governance, proactive risk management, and high-quality stakeholder engagement. You will work closely with sponsors and staff from operational, business support and IT services, as well as with … third party suppliers and vendors. Reporting to the Head of IT Programme Management, and working closely with the IT Programme Management Office, you will be joining a growing team of enthusiastic project and programme management professionals, who are focussed on driving and implementing digital transformation and change. ...

lead the operational security function responsible for protecting the organisation's information assets, technology services, and users. This role oversees all security operation functions, incident response, threat detection, vulnerability management, and continuous improvement of the organisation's security posture. Working closely with Infrastructure, Cloud, Architecture, Governance, Compliance … capabilities including SIEM, SOAR, EDR/XDR, threat intelligence, and identity protection. Develop and maintain operational procedures, playbooks, and response frameworks. Direct the full incident response lifecycle: detection, triage, containment, eradication, recovery, and post-incident review. Coordinate major incident management with IT Infrastructure, Cloud, and Business ...

heart of everything we do and were looking for someone who brings them to life every day. Key Responsibilities IT Support & Incident Management Act as the first point of contact for IT queries, providing responsive support via phone, email, and in person. Diagnose and resolve a variety … timely progress updates and resolutions. Participate in a structured weekend and on-call rota to support retail and logistics operations. Cloud Identity, Infrastructure & Access Management Support day-to-day activity within our growing Azure environment, with opportunities to gain AWS exposure. Assist with the organisations migration from on-premise ...

role in ensuring the smooth operation, support, and continuous improvement of Microsoft Dynamics 365 applications, including Finance & Operations, Customer Engagement, Supply Chain Management, and Commerce. This role sits at the intersection of day-to-day operational support and technology transformation, supporting both internal teams and external suppliers. What … Support Providing 1st and 2nd line support for Dynamics 365 (CE, SCM, Dual Write) and integrated systems such as POS, payments, printing, eCommerce, document management, and EDI solutions Troubleshooting and resolving incidents with minimal disruption to business operations Monitoring system performance (e.g. batch processing, performance issues) and proactively addressing ...

solutions to mitigate identified risks. Implement, and manage security systems, including firewalls, intrusion detection/prevention systems, DLP, endpoint protection, MDM, SIEM, IAM, vulnerability management etc. Respond to security events and incidents. Perform regular security audits and risk assessments. Maintain security controls, identify risks and propose treatment plans. Conduct … Information Security Strong understanding of security principles, technologies, and best practices Experience in networking, infrastructure (on-prem and in the cloud), vulnerability and incident management Familiarity with application/device security monitoring (e.g. Firewalls, IDS/IPS, XDR etc.) Experience with SIEM/CNAPP/Log collection platforms ...

enhance efficiency. Manage vendor relationships to ensure effective resolution of escalated issues. Support compliance and security activities in line with industry standards. Lead incident management activities, including root cause analysis and post-incident reviews. Mentor and develop junior team members to foster a culture of accountability ...

application-related incidents, service requests and problems in a timely and efficient manner in line with Business requirements. Employ appropriate application maintenance, support and incident management processes and procedures to support and maintain IT applications, and to investigate and resolve IT application-related incidents. As required, provide timely … support activities and tasks. Participate in disaster recovery activities as required. Manage outside support suppliers and other third-party assistants as required Syspro ERP management and support.Analytical report writing. . JOB REQUIREMENTS . The following skills and experience are required for this role: Microsoft Certification (Server, Desktop, Active Directory ...

customers. Key responsibilities include: Leading, coaching, and supporting a team of Tier 2 NOC engineers Overseeing daily NOC workflows and ensuring SLA performance Supporting incident management and technical escalations Monitoring network environments and assisting with troubleshooting when required Ensuring effective shift handovers and operational continuity Producing operational … customer reports using IT service management systems Supporting training and development within the engineering team Building strong relationships with internal stakeholders and customers Skills & Experience We're looking for someone with a strong background in network operations or managed services who is ready to step into a leadership role. ...

SLOs, and error budgets Improve system observability through monitoring, logging, and alerting Collaborate with engineering and product teams to support high-availability services Oversee incident management, root cause analysis, and continuous improvement Define and implement infrastructure best practices and automation What We're Looking For Proven experience … within SRE frameworks Knowledge of Infrastructure as Code (e.g., Terraform, CloudFormation) Strong background in monitoring tools (e.g., Prometheus, Grafana, Datadog) Excellent leadership and stakeholder management skills Nice to Have Experience with containerisation (Docker, Kubernetes) Exposure to DevOps culture and CI/CD pipelines Security and compliance awareness in cloud ...

emerging threats and potential vulnerabilities across the company Lead activities such as security testing, threat modelling and vulnerability reviews Build, maintain and regularly update incident response and disaster recovery plans Work closely with teams across the business to ensure security is built into products, projects and processes Promote … knowledge of security tools (e.g. CrowdStrike, Sentinel, Purview, iBoss) Solid understanding of security frameworks (ISO 27001, PCI DSS, SOC 2) Experience in risk assessment, incident management and vulnerability testing Excellent communication skills across technical and non-technical audiences Strong analytical mindset with attention to detail Benefits: 25 days ...

experienced and strategic Risk & Compliance professional to take on the tole of Head of Risk & Compliance to lead and evolve an Enterprise-Wide Risk Management (ERM) framework within a fast-paced, growing organisation that operates in the Technology sector. This is a high-impact leadership role focused on embedding … role would suit someone looking for their first 'Head of' level role. The Role You will take ownership of the Group’s risk management framework, ensuring it is aligned to business strategy, risk appetite, and investor expectations. A key aspect of the role will be influencing senior stakeholders ...

apply now. Keywords: Site Reliability Engineer, SRE, Observability, OpenTelemetry, Grafana, Splunk, New Relic, PagerDuty, Python, JavaScript, Ansible, Terraform, IaC, Platform Engineering, SLI, SLO, DevOps, Incident Management, Shell Scripting ...

experience delivering sensitivity labelling in a live M365 environment Solid understanding of information governance and data protection principles Experience implementing and managing DLP policies Incident management experience relating to information protection or data loss Comfortable operating in a technical IT environment and engaging with multiple stakeholders Working hours ...