15 of 15 Permanent SLA Jobs in the North West

M365, collaboration tools, AV and meeting rooms Support business-critical meetings, events and senior stakeholder needs Manage tickets via ServiceNow, ensuring clear communication and SLA adherence Collaborate with wider IT teams and partners to resolve complex issues Contribute to service improvement, knowledge sharing and user guidance What You'll Bring ...

remain appropriate. ServiceNow Ticket Management: Own the ticket lifecycle for incoming incidents and service requests. Triage, categorise, prioritise, and either resolve or escalate. Maintain SLA compliance for response and update targets. Expected to handle 15-25 tickets per day across environments. Backup Validation: Perform daily Veeam Backup & Replication job status ...

processes, new computer systems. Desirable Experience of working within ITIL framework procedures Trained and have experience of Secure ID Checking Experience of working with SLA's and working to defined KPI's Experience working in an NHS IT department and understanding of NHS working practices Skills Essential Effective communications - able ...

professional manner. Create, update and maintain installation, implementation, maintenance and configuration documentation as needed. Support the wider business by ensuring system performance, uptime, customer SLA's and internal metrics are met. Abide by and comply with company compliance standards, policies, guidelines and or procedures. Support multiple environments; on-prem office ...

supporting a team of 1st line engineers, driving performance and accountability Managing the service desk queue, ensuring tickets are prioritised, assigned, and resolved within SLA Providing both local and remote support across a global user base Acting as an escalation point for more complex technical issues Supporting infrastructure and user ...

required based on client's needs. Escalate any complaints which cannot be resolved at 1st touch to the customer care team. Always ensure Service Level Agreement adherence. Meet and exceed Key Performance Indicators. Arrange and sit Microsoft Teams meetings alongside clients with support queries. Required skills and experience In-depth ...

Strong communication skills, both written and verbal. Ability to prioritise workloads and manage multiple support tickets effectively. Comfortable working under pressure while consistently meeting SLA targets. Experience with integrations, APIs, extensions, third-party applications, or telemetry tools would be advantageous. Experience with Power Platform (Power BI/Power Apps/ ...

onboarding, screening, compliance, or regulated industry environments. Experience working closely with Software Development, Product, or Technology teams. Strong understanding of service management principles, KPIs, SLA management, and operational performance monitoring. Excellent communication and stakeholder management skills, with the ability to build strong relationships across departments and with clients. Desirable Skills ...

technologies, telephony systems, and network topologies. Excellent troubleshooting, fault-finding, and problem-solving skills. Strong communication and customer service abilities. Experience working within SLA-driven environments. Excellent organisational, documentation, and time management skills. Ability to build positive relationships with customers and internal stakeholders. A proactive approach to learning new technologies ...

Azure experience. What Matters Most You take full ownership of what you're responsible for, whether that's hitting a >95% Linux patching compliance SLA, maintaining >98% backup success rates, or driving an escalated incident to resolution without needing to push it further up the chain. You're automation-first ...

performance directly to senior leadership and the Executive team Drive service transformation projects that improve efficiency and client outcomes Monitor client sentiment and SLA performance to identify and resolve emerging risks Reduce cancellations and attrition through root-cause analysis and cross-team collaboration Improve onboarding, payments and scheduling processes ...

CAFM system, scheduling and dispatching reactive works to engineers and subcontractors across multiple locations, and ensuring all tasks are completed within the required contractual SLA timeframes. The role also involves providing administrative support where necessary. Key Accountabilities The role will focus on the following requirements: Act as the first point ...

agreed processes and standards. Prepare and present service performance data for weekly productivity reviews. Produce weekly KPI reports using ticket management system data, highlighting SLA performance, identifying risks and proposing mitigation actions. Deliver comprehensive monthly service reports covering SLA achievement, productivity metrics, customer feedback, performance trends, work-in-progress updates … activities. Manage employee relations matters in partnership with HR, including performance management and disciplinary processes where required. Proactively monitor ticket dashboards to identify potential SLA breaches and communicate risks to relevant stakeholders. Maintain regular communication with local and remote teams through Microsoft Teams and other collaboration tools, ensuring concerns ...

conduct service and repairs of ultrasound equipment both at The Christie and at other sites across North West England which are covered by SLA agreements and service contracts. The successful candidate will support the training of junior staff within Christie Medical Physics and Engineering (CMPE) and have experience working with … details are up to date.o Identify technical training needs and highlight to lead engineer.o Support the lead engineer and lead clinical scientist to deliver SLA contracts with NHS trusts across the region to ensure ultrasound equipment is maintained in accordance with best practice About us The Christie ...

finance; articulate outcomes, milestones, and measurable benefits. Insights and Decision Support Lead complex quantitative/qualitative analyses: throughput/capacity modelling, unit economics, SLA/defect metrics, productivity, and client impacts. Stand up KPI frameworks, dashboards, and narrative packs; track benefits realization versus plan and highlight trade‐offs. AI‐Enabled … operations or risk; able to translate business problems into testable hypotheses and measurable pilots. Strong financial acumen (business cases, benefit tracking) and operational metrics (SLA, throughput, quality, controls). Exceptional written/verbal communication, executive presence, and cross‐functional stakeholder management. Thrives as a high‐impact sole contributor; proactive, accountable ...