22 of 22 Permanent SLA Jobs in the North West

to be on site 5 days a week at the client's site at Barrow-in Furness. Your role: Take ownership of 2nd line support responsibilities, resolving incidents within SLA and contributing to a target of fewer than 2% incidents per month. Complete assigned tasks within agreed timeframes, ensuring quality and consistency. Carry out NSR (Non-Standard Request) tasks within More ❯

you to be on site 5 days a week at the client's site at Barrow-inFurness. Your role: Take ownership of 2nd line support responsibilities, resolving incidents within SLA and contributing to a target of fewer than 2% incidents per month. Complete assigned tasks within agreed timeframes, ensuring quality and consistency. Carry out NSR (Non-Standard Request) tasks within More ❯

ll Be Doing Providing responsive IT support across desktop, mobile, and telephony Building and deploying devices with the latest software and security standards Managing tickets, troubleshooting issues, and ensuring SLA compliance Collaborating with vendors and creating user-friendly documentation Visiting remote sites when needed and contributing to service improvements Essential Experience Proven experience in 2nd Line/Desktop support in More ❯

when spares are available, enabling a quick resolution with minimum inconvenience to the end user Ensure ticket logs are maintained in a timely and efficient manner (in line with SLA’s) To perform IMAC activities when formal requests are raised To qualify: Must be eligible to obtain UK Security Check (SC) clearance , which typically requires 5 years of continuous residency More ❯

us as a Service Desk Manager and ensure round-the-clock coverage across all support channels. Manage our Service Desk team to deliver exceptional support, evaluate performance, and uphold SLA standards. Implement ITIL processes to foster best practices in technical support. Your insights from customer feedback will be pivotal in enhancing our services and driving continuous improvement. About us We More ❯

communication, timely updates, and an excellent overall user experience. Collaborate with 2nd and 3rd line support teams, as well as third-party vendors, escalating calls where required and monitoring SLA performance. Carry out administration of systems, maintain up-to-date documentation, and ensure the IT asset register is accurate. Install, configure, and maintain hardware including laptops, desktops, VoIP systems and More ❯

initiative, follow instructions, and contribute as part of a team What will your role look like? Provide appropriate response and resolution to problems raised within the timeframes of the SLA by both the engineer and trader Demonstrate a strong understanding of the systems, utilising them to maximum capacity and identifying areas of improvement and jobs approaching expired SLAs Raise and More ❯

Attend to unreliable devices and escalate issues with supporting documentation. Perform routine maintenance, updates, and modifications. Support installation processes and ensure smooth implementation. Maintain full understanding and compliance with SLA commitments. Troubleshoot faults and escalate recurring issues for proactive resolution. Share technical expertise across the team to promote continuous improvement. Build strong relationships with key stakeholders in assigned accounts. Manage More ❯

Attend to unreliable devices and escalate issues with supporting documentation. Perform routine maintenance, updates, and modifications. Support installation processes and ensure smooth implementation. Maintain full understanding and compliance with SLA commitments. Troubleshoot faults and escalate recurring issues for proactive resolution. Share technical expertise across the team to promote continuous improvement. Build strong relationships with key stakeholders in assigned accounts. Manage More ❯

tickets, and incoming queries through the engineering service desk. Install, configure, and maintain server racks, structured cabling, and related hardware. Deliver remote hands support for client systems within agreed SLA timelines. Manage cabling requirements, including cross-connects and client patching. Support site logistics such as deliveries, stock management, and general operational tasks. Carry out additional activities in line with data More ❯

changes, and client queries, ensuring timely resolution. Lead installation, configuration, and maintenance of server racks, structured cabling, and associated hardware. Deliver advanced remote hands assistance for client systems, ensuring SLA targets are consistently met. Manage cabling requirements, including patching and cross-connects, and oversee quality standards. Coordinate logistics for the facility including deliveries, stock levels, and daily operational support tasks. More ❯

incident responses. Support the ICT security incident response process and maintain the ICT Risk Register. Manage security dashboards (SIEM, FortiMail, FortiConsole, SOPHOS, Windows Defender). Oversee job assignments and SLA performance across teams. Support projects aligned with the Cyber Assessment Framework (CAF). Assist in updating and maintaining IT security policies and procedures. Support strategic projects. Desirable skills: Strong interpersonal More ❯

desirable. Responsibilities: Lead the day-to-day operations of the IT team including the dedicated service desk, infrastructure maintenance and systems management. Be responsible for meeting IT Service Desk SLA's and achieving KPI's Develop policies and drive process improvement in line with standards such as ITIL and Cyber Essentials. Ensure that company policies are implemented, review and maintain More ❯

referencing, editing and accurately transcribing, audio recordings that have been taken by our Employment Law Consultants, in respect of client meetings. Transcripts need to be completed within an internal SLA timeframe, and communication to the wider Face2Face Department is imperative, to ensure a smooth service. The reviewing of audio recordings may even provide a successful candidate, a great insight into More ❯

referencing, editing and accurately transcribing, audio recordings that have been taken by our Employment Law Consultants, in respect of client meetings. Transcripts need to be completed within an internal SLA timeframe, and communication to the wider Face2Face Department is imperative, to ensure a smooth service. The reviewing of audio recordings may even provide a successful candidate, a great insight into More ❯

of customer satisfaction Take responsibility and ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and in compliance with their agreed Service Level Agreement Candidate Requirements: Able to work on your own with minimal supervision and to be able to manage your time effectively and pro-actively Good level of mechanical/electrical More ❯

of customer satisfaction Take responsibility and ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and in compliance with their agreed Service Level Agreement Candidate Requirements: Able to work on your own with minimal supervision and to be able to manage your time effectively and pro-actively Good level of mechanical/electrical More ❯

/SMATV/MATV/VSAT systems as may be required in client sites. Support aftercare and maintenance contracts - fielding service calls, performing rapid turnaround repairs, and working to SLA expectations (e.g. 4-hour response). Liaise with content/design team to assist with content deployment, UI updates, or diagnostics for content platforms. Assist with the design, planning, and More ❯

grow. PDRs and learning courses are your secret weapons. Team Player: Positive vibes, great teamwork, and a culture that feels like home. Knowledge and Abilities: How We Measure Success: SLA Performance: Youll ace it. Phone Audit: Your phone skills? A+ Lifecycle Metrics: Youll own them. Audit: No breaches here. PDR Forms: Completed and shining. Team Performance: Youre the MVP. Requirements More ❯

Produce scheduled payroll and service delivery reports Maintain accurate documentation of processes and changes Allocate team workloads and manage performance Conduct 1:1s, reviews, and support team development Monitor SLA adherence and ensure service quality Collaborate across departments and support onboarding Perform user acceptance testing (UAT) for system changes Identify and implement process improvements Profile A successful Payroll Team Leader More ❯

Are you an aspiring IT Network Technician looking to start your career with a well-established and evolving company? Fourteen IP are specialist Voice and Data Solutions providers focused on providing service, support, and solutions for the Hospitality industry right More ❯

technical strengths and weaknesses to ensure the best utilisation of the resource for the Call Scheduler. • Provide technical assistance to assigned direct and indirect accounts within timescales specified by SLA’s. • Make recommendations to RSM for technical training and carries out field coaching in technical and customer care standards. • Effectively investigate and rectify faults reported by direct and indirect end … a detailed report with supporting documentation if required for RSM. • Perform routine maintenance and modifications/updates as required • Provide support during installations • Understand and be fully conversant with SLA’s relating to assigned accounts. • Understand solutions in use and be able to carry out basic fault finding • Report reoccurring faults to enable proactive management of such faults • Share expertise More ❯