15 of 15 Permanent SLA Jobs in the North West

user accounts for new starters on AD, Email systems and ERP systems Complete daily checklist to identify any issues early. Any issues discovered need to be resolved as per SLA’s. To install and configure operating systems and other software to agreed standards. Assist in the compilation and maintenance of an accurate inventory of hardware and software. About You Good More ❯

Providing advice with guidance through user best practices, identifying and mitigating repeatable cases and creating knowledge base articles (KBA's). Responsibility for resolving Incidents and Service Requests to SLA using tools such as Service Now and Intune. Accurate IT hardware management using a Configuration Management Database (CMDB) and Active Directory (AD). Skills Excellent communication and interpersonal skills, with More ❯

user accounts for new starters on AD, Email systems and ERP systems Complete daily checklist to identify any issues early. Any issues discovered need to be resolved as per SLA’s. To install and configure operating systems and other software to agreed standards. Assist in the compilation and maintenance of an accurate inventory of hardware and software. About You Good More ❯

to customer specifications. Maintain clear communication with Call Administration, Service Delivery Managers, and customer sites. Manage part movements (RMA generation and returns) efficiently. Meet or exceed defined KPIs and SLA targets. Ensure compliance with site-specific Fire, Security, and Health & Safety regulations. Accurately log all incidents and resolutions using the appropriate ITSM tools. Stay up to date with new technologies More ❯

To lead and manage the Helpdesk team of two in delivering exceptional customer service to internal and external clients. The Team Leader will oversee day-to-day operations, ensure SLA compliance, support field engineers, and act as the key escalation point for complex queries. This role is instrumental in maintaining high standards, mentoring staff, and fostering a culture of continuous More ❯

phone answering takes priority and is answered in line with company guidelines (3 rings). Log all relevant queries on Customer Relationship Management system (Salesforce), ensure Service Level Agreements (SLA) are met and notes are kept up to date on ongoing cases. Resolve all ‘owned’ queries in line with company guidelines/SLAs. Manage customer expectations always – quoting realistic timeframes More ❯

3rd party IT Company's both off and on site Configure applications and hardware on new and existing IT related devices Provide support to VIP users, with a tight SLA if applicable Ensure Timely and responsive communications both to internal and external stakeholders as required. Skills and experience: Competent in Technical ability in hardware breakfix, software & operating systems to support More ❯

incident responses. Support the ICT security incident response process and maintain the ICT Risk Register. Manage security dashboards (SIEM, FortiMail, FortiConsole, SOPHOS, Windows Defender). Oversee job assignments and SLA performance across teams. Support projects aligned with the Cyber Assessment Framework (CAF). Assist in updating and maintaining IT security policies and procedures. Support strategic projects. Desirable skills: Strong interpersonal More ❯

Excel functions. Work confidently with complex formulas, pivot tables, and data visualisation tools. Extract, cleanse, and transform data from multiple sources. Perform accurate calculations for reimbursements and deductions, meeting SLA deadlines. Maintain precise and up-to-date files to support overall data accuracy. Communication Communicate professionally with internal teams and external clients. Produce clear, concise written documentation. Problem-Solving Identify More ❯

problems and make sure the software is bug-free. Make sure that any fixes we find are thoroughly tested and approved before they're released to customers. Follow the SLA commitments to make sure that fault analysis, diagnosis, and resolution are handled correctly. Code, test, and integrate software in line with the company's Software Development guidelines to make sure More ❯

augmented function. · Architect scalable support systems that reduce manual intervention and improve resolution speed. · Embed automation and predictive analytics into support workflows to eliminate recurring issues. · Deliver performance to SLA and quality standards · Build and mature operational frameworks, playbooks and escalation pathways · Partner with Technology to identify and fix systemic root causes Customer Advocacy & Insights · Act as a champion of More ❯

and covering the whole of the UK. This role involves traveling to client sites to install and configure AV solutions, ensuring high standards of quality and adherence to strict SLA's. Responsibilities: You will travel to client sites, primarily in the North but also across the UK, to install and configure AV solutions. You'll work closely with Project Managers More ❯

and covering the whole of the UK. This role involves traveling to client sites to install and configure AV solutions, ensuring high standards of quality and adherence to strict SLA's. Responsibilities: You will travel to client sites, primarily in the North but also across the UK, to install and configure AV solutions. You'll work closely with Project Managers More ❯

service we provide, making our Support offering a cornerstone of our success. In this key leadership role, you’ll manage one of our largest departments, ensuring we consistently meet SLA targets and quality metrics while delivering exceptional customer experiences. You’ll be accountable for outcomes measured through NPS and CSAT, and instrumental in driving customer retention. We’re looking for … feeding insights into product, operations, and leadership teams. You’ll maintain and improve key service metrics such as CSAT, tNPS, time to resolution, Customer Effort (CES) and externally facing SLA adherence. You will understand the key drivers of customer attrition, ensuring that customer retention is front and centre in your decision making as you ‘put the customer first’. You More ❯

Make The Connection. Vix Technology is a global leader in providing innovative solutions for public transit, believing that accessibility should be a standard. With over 35 years of experience and systems deployed in more than 200 cities worldwide, we take More ❯