1 to 25 of 27 DemandTrendPermanent SLA Jobs in the North West

support end-user productivity tools ( Office 365, Outlook, Teams ). Service Management Log, manage, and resolve incidents using ServiceNow , following ITIL best practices. Prioritize and escalate issues effectively, ensuring SLA compliance and customer satisfaction. Collaboration & Projects Work alongside infrastructure, applications, and cybersecurity teams to resolve issues and deploy new solutions. Support User Acceptance Testing (UAT) and contribute to system rollouts More ❯

resolve support incidents/service requests when received and escalate issues to appropriate teams, whilst ensuring that the BDO IT Client Services team are operating within defined KPI and SLA targets. You will; Provide customer centred support adhering to BDO Quality and service level agreements. Provide call handling, ticket and incident management, escalation and first line investigation and resolution in More ❯

include: Proactive and Reactive Management : Oversee and manage our server and desktop infrastructure, ensuring everything runs seamlessly. Problem Management : Collaborate with specialist areas to tackle issues head-on, ensuring SLA targets are consistently met. Technical Escalation Point : Act as the go-to expert for resolving technical incidents involving servers, networks, telephony, and desktops. Senior IT Support : Provide top-tier IT More ❯

knowledge, skills and expertise; Is able to challenge others in an appropriate way Focus on our customers: Agrees realistic outcomes with customers and manages their expectations, in line with SLA's Know the business: Has a strong operational focus, focusing on the task at hand; Encourages co-operation across team and other business areas; Understands what the business is trying More ❯

phone answering takes priority and is answered in line with company guidelines (3 rings). Log all relevant queries on Customer Relationship Management system (Salesforce), ensure Service Level Agreements (SLA) are met and notes are kept up to date on ongoing cases. Resolve all ‘owned’ queries in line with company guidelines/SLAs. Manage customer expectations always – quoting realistic timeframes More ❯

new IT standards, creating knowledge artefacts and writing documentation Confident communication skills with the ability to manage a wide range of stakeholders Experience dealing with operational complaints, escalations and SLA failures Ability to create service delivery reports, ideally using PowerBi Unfortunately we are unable to consider candidates who now/will require sponsorship to work in the UK. Interesting in More ❯

that arise during the installation and configuration process Keeping detailed records of hardware configurations, installations, and any changes made. This helps in future troubleshooting and maintenance Adhere to agreed SLA's and KPI's. Support a key long-term partner through their digital transformation. Key Information: Pay Rate: £12.60 per hour. Monday - Friday: 8am - 4pm (3:30pm finish on a More ❯

goals. Manage UAT, SIT, DR, and NFT activities , ensuring quality and compliance across all test phases. Coordinate with third-party vendors and offshore delivery teams, ensuring consistency, quality, and SLA adherence. Create and maintain KPI dashboards and executive-level reports , providing visibility into testing progress, quality metrics, and risk. Conduct incident analysis and root cause investigations , implementing preventative measures for More ❯

goals. Manage UAT, SIT, DR, and NFT activities , ensuring quality and compliance across all test phases. Coordinate with third-party vendors and offshore delivery teams, ensuring consistency, quality, and SLA adherence. Create and maintain KPI dashboards and executive-level reports , providing visibility into testing progress, quality metrics, and risk. Conduct incident analysis and root cause investigations , implementing preventative measures for More ❯

goals. Manage UAT, SIT, DR, and NFT activities , ensuring quality and compliance across all test phases. Coordinate with third-party vendors and offshore delivery teams, ensuring consistency, quality, and SLA adherence. Create and maintain KPI dashboards and executive-level reports , providing visibility into testing progress, quality metrics, and risk. Conduct incident analysis and root cause investigations , implementing preventative measures for More ❯

goals. Manage UAT, SIT, DR, and NFT activities , ensuring quality and compliance across all test phases. Coordinate with third-party vendors and offshore delivery teams, ensuring consistency, quality, and SLA adherence. Create and maintain KPI dashboards and executive-level reports , providing visibility into testing progress, quality metrics, and risk. Conduct incident analysis and root cause investigations , implementing preventative measures for More ❯

Your career progression is our priority. Team Player : Bring positive vibes, great teamwork, and contribute to a culture that feels like home. Knowledge and Abilities: How We Measure Success: SLA Performance: Youll ace it. Phone Audit: Your phone skills? A+. Lifecycle Metrics: Youll own them. Audit Compliance: No breaches here. PDR Forms: Completed and shining. Team Performance: Youre the MVP. More ❯

grow. PDRs and learning courses are your secret weapons. Team Player: Positive vibes, great teamwork, and a culture that feels like home. Knowledge and Abilities: How We Measure Success: SLA Performance: Youll ace it. Phone Audit: Your phone skills? A+ Lifecycle Metrics: Youll own them. Audit: No breaches here. PDR Forms: Completed and shining. Team Performance: Youre the MVP. Requirements More ❯

opportunities by demonstrating strong understanding of their business. Provide complex, high value quotations for multi vendor technologies and maximise opportunities. Demonstrate full ownership of account management adhering to agreed SLA's in line with internal process and procedures. Demonstrate commercial awareness. Build and maintain strong relationships through regular formal and informal meetings. Work with key vendors to deliver bespoke hardware More ❯

+ Excellent Benefits (inc. training, 26-31 days holiday (+BH), local government pensionOldham, OL8 | Travel required – own car essential Keywords: IT Support, 1st Line, 2nd Line, Helpdesk, Service Desk, SLA, Apple Mac, iOS, AV, PC, Desktop, Software, Hardware, Education Are you passionate about technology and great with people? Whether you’re just starting your career or already have experience in More ❯

Excellent Benefits (inc. training, 26-31 days holiday (+BH), local government pension Oldham, OL8 | Travel required – own car essential Keywords: IT Support, 1st Line, 2nd Line, Helpdesk, Service Desk, SLA, Apple Mac, iOS, AV, PC, Desktop, Software, Hardware, Education Are you passionate about technology and great with people? Whether you’re just starting your career or already have experience in More ❯

have the necessary skills to maintain a warm friendly atmosphere. You will be expected to work with a “get the job done” attitude to meet the demands of contractual SLA’s Patient availability may result in different combinations of hours typically between 8am and 8pm on a rota basis. Please note; you will not be working these hours every day. More ❯

have the necessary skills to maintain a warm friendly atmosphere. You will be expected to work with a "get the job done" attitude to meet the demands of contractual SLA's. Patient availability may result in different combinations of hours typically between 8am and 8pm. You will be required to undergo a full DBS check before commencement of employment. Qualifications More ❯

have the necessary skills to maintain a warm friendly atmosphere. You will be expected to work with a "get the job done" attitude to meet the demands of contractual SLA's. Patient availability may result in different combinations of hours typically between 8am and 8pm. You will be required to undergo a full DBS check before commencement of employment. Qualifications More ❯

longevity of contractual terms Ability to negotiate ensuring the very best price is obtained at all times Regular and effective communication with the rest of the team to ensure SLA, KPI s and delivery dates are achieved Produce detailed quotations and reports for new and existing customers Identify competitor users within the field and keep a detailed log Complete all More ❯

individuals eager to build a successful career. Day-to-Day Responsibilities: Deliver exceptional service levels to clients at all times. Respond promptly and arrive at client sites within set SLA response times. Repair reported mechanical and IT issues on devices, and perform regular scheduled preventative maintenance. Stay updated with all service bulletins. Network equipment, including scanning and document management solutions More ❯

individuals eager to build a successful career. Day-to-Day Responsibilities: Deliver exceptional service levels to clients at all times. Respond promptly and arrive at client sites within set SLA response times. Repair reported mechanical and IT issues on devices, and perform regular scheduled preventative maintenance. Stay updated with all service bulletins. Network equipment, including scanning and document management solutions More ❯

experience with our market leading Learner Management System. Your key responsibilities will include: Providing online & telephone software support to customers Ensuring support requests are handled efficiently and within agreed SLA’s Making sure tasks are completed and outcomes communicated to a high standard Liaise with the relevant internal teams including development and implementation Maintaining strong relationship with external and internal … customers Creating and maintain supporting documentation for internal use DAILY TASKS: Logging support tickets from customers in our ticketing system Tracking and responding to tickets within our SLA Raising development tickets for defects and change requests Working with all areas of the business to contribute to the improvement of the product based on customer feedback Helping to test new software More ❯

Role: IT Field Delivery Engineer - Site Based Location: Manchester - North West Contract Type: Permanent Salary Package: Competitive salary plus large company benefits, a broad flexible benefits scheme, and two paid volunteering days per year Hours: 9:00 am - 5:30 More ❯

Role: IT Field Delivery Engineer - Site Based Location: Manchester - North West Contract Type: Permanent Salary Package: Competitive salary plus large company benefits, a broad flexible benefits scheme, and two paid volunteering days per year Hours: 9:00 am - 5:30 More ❯