1 to 25 of 26 Permanent SLA Jobs in the North West

Monitor and manage infrastructure alerts across cloud and on-premise environments Investigate, troubleshoot, and resolve infrastructure incidents Manage ticket lifecycles through ITSM processes and SLA targets Perform daily backup validation and support remediation activities Support monthly patching activities across Windows, Linux, Azure, and VMware estates Assist with Azure and VMware ...

times. The key role responsibilities include: Delivering end-to-end technical support, ownership, and resolution of client issues in line with agreed SLA/KPI targets. Travelling to client sites to deliver technical services, including project work and escalated support. Installing, configuring, and upgrading hardware and software, including servers ...

backlogs and implementing measurable process improvements. Experience developing teams, improving morale and creating a positive culture during periods of significant change. Strong vendor and SLA management experience. Excellent stakeholder management and communication skills, with the ability to engage effectively with store colleagues, corporate users, technical teams and senior executives. ...

Identify gaps in ownership, reporting, evidence, and accountability. Reporting & Governance Produce regular security incident reports, dashboards, and performance metrics. Monitor: Incident volumes Resolution performance SLA compliance Escalation trends Provide reporting and updates into governance meetings and operational review forums. Essential Skills & Experience Experience within cyber security, service management, operational governance ...

regularly updating clients on the status of service appointments and maintaining clear, professional communication at all times. Respond to all incoming calls within SLA targets, ensuring every customer receives exceptional service and a positive experience. Manage multiple Freshdesk inboxes (reactive, commissioning, and servicing), ensuring all enquiries are responded to within ...

environment, providing first-line support for internal and external users of bespoke systems and client-facing portals. Success is measured by resolving issues within SLA targets, maintaining strong customer satisfaction, and increasing first contact resolution. The role also supports continuous improvement by identifying recurring issues and contributing to knowledge base ...

both colleagues and customers. In this role, you'll provide incident and problem management across critical card systems, ensuring adherence to the bank's SLA targets. You'll collaborate on Major Incident Management (MIM) calls and contribute to the smooth operation of a 24/7/365 environment. ...

onboarding, screening, compliance, or regulated industry environments. Experience working closely with Software Development, Product, or Technology teams. Strong understanding of service management principles, KPIs, SLA management, and operational performance monitoring. Excellent communication and stakeholder management skills, with the ability to build strong relationships across departments and with clients. Desirable Skills ...

responsible for providing senior-level DCS expertise across the full lifecycle of the energy plants, supporting operational matters, lifecycle planning, change management, supplier and SLA management, as well as cybersecurity and compliance requirements. If you have the relevant experience and are looking for a rewarding role in the Power sector ...

making sure customer orders are complete, accurate and technically feasible before they progress. Managing the regional order book, balancing priorities, capacity, delivery risks and SLA commitments. Monitoring team performance, quality and workload, using data to spot risks, resolve issues and improve ways of working. Coordinating survey scheduling and progression ...

audit team as necessary Manage the Lead auditors appeals process, supported by the Key Account Manager Manage appeals, responding within the required SLA's Data review of survey results and trends and feedback to Lead Auditors Support training requirements of new and existing Intertek auditors - including setting up in Academy ...

audit team as necessary Manage the Lead auditors appeals process, supported by the Key Account Manager Manage appeals, responding within the required SLA's Data review of survey results and trends and feedback to Lead Auditors Support training requirements of new and existing Intertek auditors - including setting up in Academy ...

mission to provide exceptional 24/7 support across all channels. You will manage and mentor our Service Desk team, ensuring team success, SLA adherence, and customer satisfaction. Drive continuous improvement by implementing ITIL best practices and leveraging customer feedback to enhance our services. Your leadership will be pivotal ...

configuration: forms, views, business process flows, workflows, business rules, security roles Experience working in a support or managed services environment, including ticket/SLA-driven ways of working Comfortable troubleshooting integration and data issues across D365 CE and connected systems Excellent client-facing communication skills, able to explain technical issues ...

accurate vulnerability data, ensuring consistent reporting standards and clear ownership Produce vulnerability reports, dashboards and metrics that give visibility of ageing vulnerabilities, recurring issues, SLA breaches and emerging trends Support governance and compliance by maintaining audit-ready evidence and documentation, and ensuring adherence to vulnerability management processes, policies and risk ...

CVSS scores, risk ratings and remediation SLAs. Escalating high-risk, overdue or repeatedly unresolved vulnerabilities. Producing dashboards and reports covering vulnerability ageing, trends and SLA performance. Maintaining accurate records and audit-ready evidence. Supporting security governance, assurance and risk-exception processes. Helping improve the effectiveness of the wider vulnerability management ...

introduced through the PRA/FCA regulation around Operational Incident Reporting (PRA SS1/26)Third Party Vendor Management Monitoring important third-party arrangements, SLA performance, & KPIs. Third-party due diligence and ongoing monitoring. Onboarding and lifecycle management of vendors including contract reviews. Third-party arrangement inventory & systems records additions ...

deliverables, proactively resolving scope creep and contractual risk.· Partner with Commercial and Legal teams during negotiations, renewals, and dispute resolutions.· Monitor and report SLA/KPI delivery for internal leadership and clients, treating complete compliance as a non-negotiable success metric.· Challenge cross-functional stakeholders (Sales, Delivery, Procurement) when commitments ...

potential business impact Ensure the organisation's risk appetite is understood and applied, and confirm all suppliers meet patch management requirements tied to SLA/KPI obligations Analyse and escalate risks from SLA/KPI shortfalls, feeding into the Governance, Risk, and Compliance structure Oversee the development, maintenance, and continuous ...

will be expected to challenge existing processes, identify opportunities for improvement and implement practical solutions that reduce ticket volumes, improve resolution times, strengthen SLA performance and ultimately improve the experience for both IT teams and end users. Key Responsibilities Lead the end-to-end transformation of the Service Desk … support processes for POS, payment terminal, network and store technology failures . Coordinate effectively with field engineers, technology partners and hardware vendors, ensuring appropriate SLA performance. Build strong relationships with senior stakeholders and communicate service improvements clearly across technical and non-technical audiences. Drive a culture of continuous service improvement ...

defining, governing, and continuously improving the service level framework that underpins custody data delivery across the Enterprise Custody Services platform. The Product Owner ensures SLA performance is proactively managed, transparently measured, and deeply integrated into workflow tools such as Staff Workstation, Reporting, and Notification Manager, enabling operational teams to deliver … governance, client service excellence, and operational oversight to drive high quality, timely, and reliable service monitoring for BNY's global custody clients. Key Responsibilities SLA Strategy, Governance & Operating Model Define and maintain the end to end SLA framework, including metrics, prioritization logic, risk exposure drivers, and data quality requirements. Embed ...

defining, governing, and continuously improving the service-level framework that underpins custody data delivery across the Enterprise Custody Services platform. The Product Owner ensures SLA performance is proactively managed, transparently measured, and deeply integrated into workflow tools such as Staff Workstation, Reporting, and Notification Manager, enabling operational teams to deliver … data governance, client-service excellence, and operational oversight to drive high-quality, timely, and reliable service monitoring for BNYs global custody clients. Key Responsibilities SLA Strategy, Governance & Operating Model Define and maintain the end-to-end SLA framework, including metrics, prioritization logic, risk exposure drivers, and data quality requirements. Embed ...

developing the technical team Conducting one-to-ones and appraisals, as well as supporting recruitment and onboarding Taking ownership of service delivery and ensuring SLA commitments are achieved Managing workloads and allocating engineering resources across support and project requirements Acting as a senior escalation point for complex technical issues Remaining … Support, Managed Services, Managed Service Provider, MSP, Service Delivery, IT Projects, Technical Support, Infrastructure, Microsoft 365, Microsoft Azure, Modern Workplace, Kaseya, Autotask, PSA, RMM, SLA, Middlewich, Cheshire, Crewe, Northwich, Winsford, Knutsford, Sandbach. ...

managing and developing the technical team Conducting regular one-to-ones and appraisals, alongside recruitment and onboarding Taking ownership of service delivery and ensuring SLA commitments are achieved Allocating technical resources across support and project requirements Monitoring operational KPIs and implementing service improvements Acting as a senior escalation point … Support Manager, IT Operations Manager, IT Services Manager, Managed Service Provider, MSP, Managed Services, IT Support, Service Delivery, Technical Support, IT Infrastructure, IT Projects, SLA, RMM, PSA, Kaseya, Autotask, Microsoft 365, Azure, Middlewich, Cheshire, Crewe, Northwich, Winsford, Sandbach, Knutsford. ...

identify opportunities for standardisation and efficiency, and support the design of future-state operating models. Drive implementation planning across service transitions, governance, KPI/SLA design, stabilisation and continuous improvement. Translate complex analysis into clear recommendations and executive-ready outputs that support decision-making and change execution. Leadership Play … domains such as planning support, order management, logistics support, inventory, master data or performance reporting. Strong understanding of service governance, process standardisation, KPI/SLA design, transition delivery and continuous improvement. Experience coaching junior colleagues and supporting capability development in client and consulting teams. What You'll Love About Working ...