1 to 25 of 27 Permanent SLA Jobs in the North West

with at least one year of hands-on IT support experience within a professional services setting. You will be confident working in a structured, SLA-driven environment and comfortable balancing competing priorities. Key attributes and experience include: Strong customer service skills across phone, face-to-face and digital channels ...

broad technology estate Taking a hands-on approach to troubleshooting hardware, applications and system issues Managing escalated Problems and Known Errors within agreed SLA and KPI timeframes Designing and implementing automation measures where appropriate Supporting and mentoring other IT team members Supporting core technologies including Windows, Azure Virtual Desktop ...

from legacy platforms.* Global Meraki/Cisco networking (SD‐WAN, Wi‐Fi, switching, security appliances) ensuring secure, highly available connectivity.* MSP/vendor oversight, SLA management, and continuous service improvement.* Regulatory and audit compliance across all infrastructure domains, including GDPR and FCA-aligned controls.**Skills & Experience Required****Technical Expertise*** Deep ...

solutions). Troubleshooting and resolving application issues while minimising business disruption. Monitoring system performance, including batch jobs and integrations. Managing support tickets within agreed SLA timeframes (some occasional out-of-hours work). Supporting upgrades, testing cycles, and deployments from test to live environments. Acting as a bridge between technical ...

professional manner. Create, update and maintain installation, implementation, maintenance and configuration documentation as needed. Support the wider business by ensuring system performance, uptime, customer SLA's and internal metrics are met. Abide by and comply with company compliance standards, policies, guidelines and or procedures. Support multiple environments; on-prem office ...

user best practices, identifying and mitigating repeatable cases and creating knowledge base articles (KBA's). Responsibility for resolving Incidents and Service Requests to SLA using tools such as Service Now, SCCM and Intune. Accurate IT hardware management using a Configuration Management Database (CMDB) and Active Directory (AD). Requirement ...

relates to system configuration, mapping and processes Infrastructure life cycle management and capacity planning Liaise with third party suppliers to ensure resolution to agreed SLA's and standards Following a period of training and assessment, form part of the 24x7 duty rota (1 in every 4/5 weeks) Work ...

Design, deploy and maintain the Paragon network infrastructure. Support Paragon's in-house and cloud-based networks, respond to tickets within agreed SLA's ensuring all incidents are resolved and documented Accountable for Paragon's network boundary and security systems covering IDS/IPS, Advanced threat prevention, Web content filtering ...

Design, deploy and maintain the Paragon network infrastructure. Support Paragon's in-house and cloud-based networks, respond to tickets within agreed SLA's ensuring all incidents are resolved and documented Accountable for Paragon's network boundary and security systems covering IDS/IPS, Advanced threat prevention, Web content filtering ...

Ware Server Infrastructure. Ensure all Server Hardware and Software issues are efficiently managed through to resolution. Prioritise and Escalate faults accordingly and ensure that SLA's and KPI's are adhered to. Provide L2/L3 Support and technical guideance to the UK IT support team. The company also ...

internal users and the branch network. Key Responsibilities: Lead and manage the Service Desk team, ensuring first-class customer service and achievement of SLA targets. Plan and provide deskside support for Head Office and branch users. Serve as the first point of contact for technical assistance via phone or email. ...

ability to implement and govern Incident, Request, Problem, and Change Management processes. Demonstrated leadership of internal and outsourced teams, driving measurable service improvements and SLA performance. Excellent stakeholder and supplier management skills, with experience managing multiple MSPs or service partners. Analytical and data-driven, with the ability to interpret performance ...

diagnosing and resolving technical issues Triaging and escalating complex issues to the 3rd Line team Managing their own workload in accordance with the businesses SLA’s & KPI’s Installing, configuring and maintaining desktop and laptop hardware and software Reviewing, amending and where needed creating technical and employee facing knowledge base ...

across Windows, Office 365, Azure, networks, and cloud platforms Assist with project work such as migrations, deployments, and upgrades Maintain detailed documentation and ensure SLA targets are met Deliver excellent service with a proactive and consultative approach Requirements: Previous MSP experience is essential, with strong problem-solving skills ...

across Windows, Office 365, Azure, networks, and cloud platforms Assist with project work such as migrations, deployments, and upgrades Maintain detailed documentation and ensure SLA targets are met Deliver excellent service with a proactive and consultative approach Requirements: Previous MSP experience is essential, with strong problem-solving skills ...

invoices and credit notes before sending them to customers. Deal with billing queries received from customers customers and internal stakeholders as per the agreed SLA to provide good customer service. Attend customer meetings to resolve billing queries and/or set up customer portals. Review new sales opportunities and ensure ...

team to deliver a first-class support service that meets the needs of our colleagues. Manage team workload effectively, prioritising support requests to achieve SLA targets. Plan and oversee deskside support across the Head Office and branch network, ensuring efficient service delivery. Act as the first point of contact ...

professional manner. Create, update and maintain installation, implementation, maintenance and configuration documentation as needed. Support the wider business by ensuring system performance, uptime, customer SLA's and internal metrics are met. Abide by and comply with company compliance standards, policies, guidelines and or procedures. Support multiple environments; on-prem office ...

Microsoft cloud technologies, and troubleshoot networking issues across DNS, DHCP and TCP/IP. Youll work across VMware and Hyper-V, manage tickets within SLA, liaise with third parties and see issues through to resolution. Who we are looking for Youll have 23 years MSP experience and be operating ...

SOAR playbooks • Ensure structured service handover into SOC operations with clear documentation • Act as escalation point for complex engineering issues in live environments • Maintain SLA adherence and platform health • Improve detection logic, automation and enrichment capability • Drive engineering standards, reporting clarity and workload discipline • Coach and develop junior engineers • Maintain ...

peer reviews Partner with business stakeholders to transition solutions into business-as-usual operations, including providing standard operating procedures and responding to incidents within SLA timelines Demonstrate understanding of release and deployment processes, including version control; mentor junior developers to enhance their skills in line with development standards Lead development ...

accurate information and guidance based on customer needs - Logging and updating case details clearly and accurately - Following processes and compliance requirements - Working to achievable SLA and KPI targets - Identifying recurring issues and suggesting improvements - Supporting the wider team to keep things running smoothly Its a fast-paced role where communication ...

peer reviews Partner with business stakeholders to transition solutions into business-as-usual operations, including providing standard operating procedures and responding to incidents within SLA timelines Demonstrate understanding of release and deployment processes, including version control; mentor junior developers to enhance their skills in line with development standards Lead development ...

posture, and technical standards are audit-ready. Own SAP run operations across internal teams and external service providers. Establish proactive monitoring, incident runbooks, and SLA governance. Lead major incident response, root cause analysis, and corrective actions. I Am Keen To Speak To Candidates With The Following Experience A Bachelor ...

major incidents, optimise service platforms and oversee NOC governance. Responsibilities include but not limited to, designing and improving service desk and NOC processes, ensuring SLA compliance, coordinating with vendors like Oracle, and analysing KPIs to enable data-driven decisions and organisational success. Key Responsibilities: Champion ITIL best practices for service … Oversee and enhance customer experience by proactively addressing client needs Design and optimise workflows using industry standards and stakeholder input for operational excellence Ensure SLA compliance, lead governance, and implement corrective actions as needed Coordinate NOC processes including escalation, event monitoring, and incident response to maintain service stability Support Vendor ...