PCs, laptops, printers, scanners, mobile devices, and other computer assets in an organization in an effective and timely manner as prescribed ServiceLevelAgreement (SLA). If you thrive in a dynamic, collaborative workplace, Zensar provides an environment where challenged and inspired every single day. And if you relish the more »
Cheshire, Alderley Edge, North West Hybrid / WFH Options
Network ITR
Support Analyst you will provide excellent support to clients in varied sectors. Ensure issues are resolved in a timley manner in line with agreed SLA's. Clear communicator between internal and external users. Review and keep triage notes up to date. Keep up to date with the latest technologies and more »
Train the Trainer events to Product Launches Perform all aspects of the role to the standards set out within yearly objectives and KPI/SLA agreements between Iveco & MSX About you We are looking for a Technical Trainer with an embedded passion for the Truck industry. With practical vocational skills more »
Bolton, Greater Manchester, North West, United Kingdom
Seddon Construction Limited
team in Bolton. This role is ideal for someone with experience in a service desk environment who is skilled in troubleshooting, resolving issues within SLA targets, and providing high-quality support across business applications. You will work closely with internal teams and end-users to ensure that application-related issues … you got what it takes: Proven experience in a service desk or similar IT support role. Strong understanding of SLAs and experience working within SLA frameworks to meet service targets. Proficiency with Office 365, including troubleshooting and support. Excellent communication and customer service skills, with the ability to work collaboratively. more »
Oversee and manage our server and desktop infrastructure, ensuring everything runs seamlessly. Problem Management : Collaborate with specialist areas to tackle issues head-on, ensuring SLA targets are consistently met. Technical Escalation Point : Act as the go-to expert for resolving technical incidents involving servers, networks, telephony, and desktops. Senior IT more »
admin support setting up and maintaining user accounts on all systems. Provide monthly data on specific practice services in line with practice KPIs and SLA's. Provide monthly data on a variety of systems. Rectify coding of Enhanced services. Management and monitoring or Patient Triage Systems. About us This role more »
Chorley, Lancashire, North West, United Kingdom Hybrid / WFH Options
GK Recruitment Ltd
have already about 7+ years of Service Desk Management ITIL Degree in IT, OR equivalent Managed Services, OR, Software Services worked in Metrix measurements: SLA, FCR, CSAT, ATR, Change Management, Incident Management Location: Chorley - and Hybrid is on offer if you're based in Lancashire/North West. If you more »
Stockport, Greater Manchester, North West, United Kingdom
VCG Technology Services Limited
Supporting more conscious, fit-for-purpose, technology investment choices. We are network infrastructure specialists, with over 20 years experience. The Customer Services team holds a critical role within the business, looking to support customers with incidents and services requests, ensuring more »
key onsite activities ensuring a strong focus on customer satisfaction. Conduct fault finding and troubleshooting support to resolve or escalate issues within the agreed SLA's Assist in ensuring customer documentation is kept up to date as tickets progress Provisioning of new equipment and users Ensure all tasks and tickets more »
Blackpool, Lancashire, North West, United Kingdom Hybrid / WFH Options
DWP Digital
Associate IT Service Manager DWP. Digital with Purpose. DWP is the UK's largest government department, helping people into work and making payments worth over £195bn a year to support some of the most vulnerable people in our society. We more »
Warrington, Cheshire, North West, United Kingdom Hybrid / WFH Options
NMS Recruit
be a first point of contact to support clients. You will be required to ensure calls are answered and to support partners within agreed SLA's, logging the incidents accurately, assigning the calls to the relevant support teams and performing first line diagnosis to attempt full resolution on network related more »
be part of a team What will your role look like? Provide appropriate response and resolution to problems raised within the timeframes of the SLA by both engineer and trader Demonstrate a strong understanding of the systems, utilising them to maximum capacity and identifying areas of improvement and jobs approaching more »
and queries are dealt with in an efficient manner Updating CRM system & liaising with Support Desk Engineers to meet client expectations and working to SLA timeframes Accurate and detailed recording of tickets Part of 24/7 on-call rota Continuous learning, undertake training on bespoke software and hardware partnerships more »
Salford, Greater Manchester, North West, United Kingdom Hybrid / WFH Options
Reed Technology
functional specifications Ability to prioritise, communicate effectively and work as part of a small team whilst delivering high quality work and working to agreed SLA's Some of the amazing benefits that come with this role: 30 days annual leave entitlement with the ability to buy more holidays 15% employer more »
updates for existing reporting/analysis Work towards streamlining operational processes and improving controls Operations reporting - time entry, utilisation, internal volumetric and KPI/SLA reporting Complete complex ad hoc data analysis requests for clients Identify data issues and proactively seek appropriate resolutions Day to day operational support (to arrange more »
Wigan, Greater Manchester, North West, United Kingdom
ECS Resource Group
Skills: The ability to analyse complex problems and develop solutions is crucial in this role. Reporting: Monthly reports/calls - In depth reporting on SLA's, Monthly Service reviews on overall performance. Quarterly service review meetings - Review performance on a quarterly basis and review IT strategy over the coming months … college diploma in the field of computer science or equivalent work experience. Good knowledge of service and application delivery, as well as successful servicelevelagreement accomplishments. Understanding and preferable experience of ITIL processes and service delivery software is advantageous. A very analytical mind, able to tackle a problem from more »
Senior Service Manager for one or more customer managed services, ensuring customer experiences exceed expectations. Day-to-day client management and meeting servicelevel (SLA) commitments for our clients by leading/influencing a number of internal resources This individual reviews and approves all managed service deliverables, interprets the contract more »
and/or replacing of client hardware Supporting updates and/or roll-outs for client applications (training of users as needed) Working to SLA’s Prioritising and managing multiple open tickets Establishing good working relationships with clients Requirements Excellent verbal and written communication skills, including ability to effectively communicate more »
Who we are looking for A Senior Service Desk Engineer who will collaborate with Service Desk Engineers and the management team, to ensure that we provide an excellent level of customer service at all times. Being a technical service desk more »
key onsite activities ensuring a strong focus on customer satisfaction. Conduct fault finding and troubleshooting support to resolve or escalate issues within the agreed SLA’s Assist in ensuring customer documentation is kept up to date as tickets progress Provisioning of new equipment and users Ensure all tasks and tickets more »
Service Desk Engineer you will be: The escalation point for the service desk team. Carrying out open incident management to gain quick resolution on SLA Stepping into a shift lead role in the absence of management Mentoring and coaching the teams They are looking for Senior Service Desk Engineers who more »
Manchester Area, United Kingdom Hybrid / WFH Options
Chroma Recruitment
produce technical analytical reports, trend analysis and progress measurement. Conducting regular service reviews Working with the Service desk to improve service delivery processes and SLA’s 3rd party supplier and contract management experience Maintaining and developing customer relationships and identifying opportunities Perks: Remote working 25 days Holiday (+Bank holidays) Car more »
To Manage the process of the service restoration or impact reduction. Ensures that cross - Major incidents are resolved effectively securing end-to-end ServiceLevelAgreement and Service Management. To Cooperate with various tower leads, Incident Managers and Regional/Global Change Managers Responsible for planning and coordinating all the … for the effective implementation of the process "Incident Management" and carries out the respective reporting procedure. Monitor the incidents to ensure that the ServiceLevelAgreement are respected Identify, initiate, schedule and conduct incident reviews Ensure the closure of all resolved and end-user confirmed Incident records Provide guidance to more »
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
You will have direct management of 3 Service Desk Analysts. Your main responsibilities will be to improve documentation, templates, the scope of ticket workload, SLA delivery, and ticket responses and improve the solution ratios. Responsibilities Direct line management of 3 Service Desk Analysts Improve the operational performance of a team … of 10 Mange operations and scope of ticket workloads Improve delivery of SLA’s Reduce Ticket response times Coordinate Team meetings Improve documentation Improve project handover into support portal Service Monthly reviews Scheduling of rota Recruitment Key Attributes ITIL certified Respected but liked Experienced Target, performance & results driven Ability to more »
remote networking. Responsibilities: Provide 1st Line IT Support to a variety of industries Occasional on-site support Diagnose hardware and software issues Work within SLA's Provide a high level of support Manage and resolve tickets efficiently Setting up new users' accounts and profiles and dealing with password issues Provide more »