role in maintaining our high standards and customer satisfaction. Key Responsibilities: * Provide exceptional out-of-hours support to key accounts, ensuring 100% adherence to SLA & SOP standards. * Conduct handover meetings with account management teams at the start and end of every shift to ensure seamless transitions. * Monitor and ensure timely more »
or where you cannot solve a ticket. Liaise with external Suppliers on requests that are serviced externally. Ensure that all requests are solved within SLA and bring failing requests to the attention of the IT Support Manager. Manage the allocation and movement of Company IT software and licenses within the more »
Development Funding Administrator , we are looking for someone to: Ensure all data entry and notation of systems is accurately completed accurately and within agreed SLA for all new transactions Support members of the Development Funding team in the collection, production and management of information and paperwork related to funding, valuations more »
company and its vendors, the Vendor Manager promotes collaboration and drives operational efficiency. Years of experience needed – 5 to 10 years. Supplier Service and SLA Reviews. Support the introduction of new services. Reporting/forecasting operational budget spend and future demand. New Project/Feature/Regions and Markets budget more »
needs of all sales agents are being met and coaching is targeted on the correct areas of development. Feedback on all QA calls within SLA dealing with any queries in line with business process. Lead on daily meets with Sales team management Deliver all monthly performance reviews to team members more »
Manchester, North West, United Kingdom Hybrid / WFH Options
Manchester Airport
Support Leading a team that manages more than 35 specialist Engineering support contracts with a value of circa £5.5m each year. Ensuring contract support SLA's and KPI's are met and that all support requirements are enshrined within the contract and are aligned to MAG's overarching Procurement policies. more »
Manchester, North West, United Kingdom Hybrid / WFH Options
Fran Grant It Recruitment Ltd
and planned platform initiatives. Establish controls around capacity management, using the various inputs in terms of new projects/initiatives and business acquisition demands. SLA/OLA management across the various application and environment owners. Pro-active supplier management, working to a balanced scorecard or similar framework. SKILLS & EXPERIENCE REQUIRED more »
week Inside IR35 Purpose of the Position: Drive revenue into the business by maximizing the chargeable elements within every job and ensuring adherence to SLA agreements held with our customers. Ensure that every job completed by a member of the engineering team is completed accurately, with all parts added to more »
write functional specifications for system improvements. You will also provide quality support of SAP PP systems to internal customer globally in line with the SLA targets. You will Assist It managers and business teams in the creating of SAP projects proposals detailing time/resource/risks involved. You will more »
SLAs Maintenance and support of IT systems, hardware and applications as well as IT Project work Resolving or escalating user incidents or queries within SLA and KPI timescales Taking ownership of requests and managing through to resolution Performing user and server related administration Supporting Windows Desktop 10-11, Citrix XenApp … the following skills then LETS TALK! Previous experience providing IT Support in a professional services environment. Experience in a Service Desk environment working within SLA and KPIs. Windows Server awareness. Active Directory user configuration experience. Ability to work as part of a team, supporting other team members. Excellent problem solving more »
Desktop Support Analyst (Internal name: Techzone Analyst) Group Technology Permanent - Onsite 5 days a week Manchester Hiring range: £30,000 - £40,000 For more information please email TalkingCareers@itv.com Your work matters to millions. Shaping culture is in the DNA more »
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Confidential
or Financial services industry knowledge. Making it happen Together. Job responsibilities: Provide leadership to the infrastructure team, including monitoring of internal KPI's and SLA's, carrying out 121 s and providing input to staff performance reviews, development plans and training requirements. Ensure the team provide Infrastructure services in all … testing in conjunction with Business Change, Technology teams and other stakeholders. Ensure vulnerabilities, Pen Test/audit findings are managed and resolved within agreed SLA s. Manage the team including providing coaching and support, supporting performance review with the infrastructure manager, objective setting etc. Promote a team culture and resolving more »
the best level of customer service and support. Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. Work proactively with call allocators to ensure SLA s are met in the most economic way. Have a solid understanding of customers SLA requirement more »
the best level of customer service and support. • Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. • Work proactively with call allocators to ensure SLA’s are met in the most economic way. • Have a solid understanding of customers SLA requirement more »
members. Blend technical expertise with managerial acumen to drive excellence in service delivery, employee development, and operational efficiency. Directly manage employee appraisals, recruitment efforts, SLA compliance, and round-the-clock support schedules. Key Responsibilities: * Champion our clients Quality Management system, ensuring adherence to procedures and consistently high service levels for … or send your CV to ( tom . craig @ nextech - group . co . uk ) IT Manager - technical - Windows - MCP - MSP - Service Desk - IT Support - SLA - ITIL - KPI - Team Management more »
Here at Harvey Nash we're delighted to be working with our client on an exclusive basis to recruit a IT Support Technician. You will be responsible for assisting end users with IT support and maintenance - from initial customer request more »
