25 of 25 DemandTrendPermanent Customer Engagement Jobs in the North of England

We are working with an SME FinTech firm who are seeking a Customer Marketing Manager to oversee and execute marketing initiatives that enhance customer engagement and drive retention. This permanent role offers an excellent opportunity to shape impactful campaigns within a collaborative marketing team. Client Details This opportunity is with a medium-sized organisation operating within the … FinTech industry. Known for its innovative approach, the company focuses on delivering high-quality solutions and fostering long-term client relationships. Description Responsibilities for the Customer Marketing Manager - Tech/Saas Role will include: Develop and implement customer marketing strategies to drive engagement and retention. Collaborate with internal teams to create targeted campaigns and customer-focused … content. Analyse customer data to identify trends and opportunities for tailored marketing efforts. Manage customer communication channels, ensuring consistency and relevance. Monitor and report on the performance of marketing activities, providing actionable insights. Work closely with the sales team to align customer marketing initiatives with business objectives. Organise and manage customer events, webinars, and workshops to More ❯

Job Title: Customer Success Manager- FinTech (Intermediated Lending) Location: Manchester, with hybrid working available (2-3 days per week onsite in Manchester) Industry: Financial Technology (FinTech) Job Type: Full-Time The Role: We are seeking a Customer Success Manager (CSM) to join a fast-growing fintech start-up. This role focuses on implementation and delivery, requiring a strong … project manager and stakeholder manager who can independently handle complex deliveries and elevate customer engagement from support to a strategic partnership. What You'll Do: As a Customer Success Manager, you will work directly with clients to ensure they get the most value from our products and services. You will manage day-to-day client communications, support … project initiatives, and play an active role in the success of our customer accounts. Your focus will be on enhancing client satisfaction, supporting upsell initiatives, and ensuring seamless collaboration between teams. Implementation & Delivery: Own the onboarding and implementation process for B2B SaaS clients, ensuring seamless delivery and client satisfaction. Project Management: Manage end-to-end delivery timelines, resource planning More ❯

involving Power Pages, Power Virtual Agents, and integrations with other systems. Collaborate with Agile delivery teams and contribute to CI/CD pipelines. Provide technical advice and support for customer success. This role offers the chance to expand your expertise in Power Platform and D365 solutions. You'll work on diverse projects, from implementing out-of-the-box D365 … CE applications to creating tailored Power Platform solutions, including Power Pages and AI-driven innovations using Copilot. Our varied customer base includes organisations at different stages of their low-code journey, providing opportunities to deliver impactful and customised experiences. As a member of the MS Applications capability, you will have the opportunity to be part of a larger team … and expand your knowledge and experience. Qualifications Essential Proficiency with Microsoft Dataverse and model-driven apps. Strong communication and customer engagement skills. Agile methodology experience. Eligibility for UK Security Clearance. Certifications (PL-900, PL-400, MB-910) Desirable D365 CE application configuration experience Power Virtual Agents experience or embedding copilot tools for users within solutions. Experience of Power More ❯

Fi coverage, we stand out from the crowd by offering intelligent but simple products that work perfectly first-time, without fuss or incomprehensible jargon, and for any help our customer service is the best in the industry” Our aim is to deliver simplified & customer delighting Wi-Fi products and a more digital customer & employee experience. This enabled … overseeing the strategy, governance, and execution of all data science and analytics initiatives. Reporting to the executive team, you will ensure data is leveraged to drive business growth, improve customer experience, and enable operational excellence across the organisation. Key Responsibilities Develop and execute a comprehensive data science and analytics strategy aligned with business goals. Build and lead a high … analysts, and data engineers, fostering a culture of innovation and continuous learning. Oversee the end-to-end delivery of advanced analytics, machine learning, and decision support systems to improve customer engagement, retention, and revenue generation. Establish robust data governance, quality, and compliance frameworks, ensuring the integrity and security of all data assets. Collaborate with C-suite and business More ❯

Fi coverage, we stand out from the crowd by offering intelligent but simple products that work perfectly first-time, without fuss or incomprehensible jargon, and for any help our customer service is the best in the industry” Our aim is to deliver simplified & customer delighting Wi-Fi products and a more digital customer & employee experience. This enabled … overseeing the strategy, governance, and execution of all data science and analytics initiatives. Reporting to the executive team, you will ensure data is leveraged to drive business growth, improve customer experience, and enable operational excellence across the organisation. Key Responsibilities Develop and execute a comprehensive data science and analytics strategy aligned with business goals. Build and lead a high … analysts, and data engineers, fostering a culture of innovation and continuous learning. Oversee the end-to-end delivery of advanced analytics, machine learning, and decision support systems to improve customer engagement, retention, and revenue generation. Establish robust data governance, quality, and compliance frameworks, ensuring the integrity and security of all data assets. Collaborate with C-suite and business More ❯

Fi coverage, we stand out from the crowd by offering intelligent but simple products that work perfectly first-time, without fuss or incomprehensible jargon, and for any help our customer service is the best in the industry” Our aim is to deliver simplified & customer delighting Wi-Fi products and a more digital customer & employee experience. This enabled … overseeing the strategy, governance, and execution of all data science and analytics initiatives. Reporting to the executive team, you will ensure data is leveraged to drive business growth, improve customer experience, and enable operational excellence across the organisation. Key Responsibilities Develop and execute a comprehensive data science and analytics strategy aligned with business goals. Build and lead a high … analysts, and data engineers, fostering a culture of innovation and continuous learning. Oversee the end-to-end delivery of advanced analytics, machine learning, and decision support systems to improve customer engagement, retention, and revenue generation. Establish robust data governance, quality, and compliance frameworks, ensuring the integrity and security of all data assets. Collaborate with C-suite and business More ❯

A dynamic and customer-focused Claims and Compensation company committed to cutting-edge technology and optimised operational processes is seeking a visionary and hands-on Chief Operations Officer (COO) to lead on technology strategy, infrastructure, and digital transformation with a close working relationship to the operational leadership team with a strong focus on HubSpot optimization and integration. You will … be responsible for overseeing the development and implementation of technology strategies that drive operational efficiency, customer engagement, and competitive advantage. Youll lead cross-functional teams, manage third-party platforms (especially HubSpot), and play a key role in shaping the companys future through technology. Requirements: Proven experience as a COO, CTO, Head of Technology, or similar leadership role ideally … within a call centre, contact centre, or customer service-driven environment. Strong expertise with HubSpot CRM and marketing automation platforms including custom integrations and advanced reporting plus API and development tools . Background in managing VoIP systems, diallers, workforce management software, and omnichannel support tools. Experience overseeing system migrations, integrations, and cloud-based infrastructure. Exceptional leadership and communication skills More ❯

A dynamic and customer-focused Claims and Compensation company committed to cutting-edge technology and optimised operational processes is seeking a visionary and hands-on Chief Operations Officer (COO) to lead on technology strategy, infrastructure, and digital transformation - with a close working relationship to the operational leadership team with a strong focus on HubSpot optimization and integration. You will … be responsible for overseeing the development and implementation of technology strategies that drive operational efficiency, customer engagement, and competitive advantage. You'll lead cross-functional teams, manage third-party platforms (especially HubSpot), and play a key role in shaping the company's future through technology. Requirements: Proven experience as a COO, CTO, Head of Technology, or similar leadership … role - ideally within a call centre, contact centre, or customer service-driven environment. Strong expertise with HubSpot CRM and marketing automation platforms - including custom integrations and advanced reporting plus API and development tools . Background in managing VoIP systems, diallers, workforce management software, and omnichannel support tools. Experience overseeing system migrations, integrations, and cloud-based infrastructure. Exceptional leadership and More ❯

A dynamic and customer-focused Claims and Compensation company committed to cutting-edge technology and optimised operational processes is seeking a visionary and hands-on Chief Technology Officer (CTO). In this role you will lead on technology strategy, infrastructure, and digital transformation — with a close working relationship to the operational leadership team with a strong focus on HubSpot … optimization and integration. You will be responsible for overseeing the development and implementation of technology strategies that drive operational efficiency, customer engagement, and competitive advantage. You’ll lead cross-functional teams, manage third-party platforms (especially HubSpot), and play a key role in shaping the company’s future through technology. Requirements: Proven experience as a CTO, Head of … Technology, or similar leadership role — ideally within a call centre, contact centre, or customer service-driven environment. Strong expertise with HubSpot CRM and marketing automation platforms — including custom integrations and advanced reporting plus API and development tools . Background in managing VoIP systems, diallers, workforce management software, and omnichannel support tools. Experience overseeing system migrations, integrations, and cloud-based More ❯

you would work to design and support software solutions as a subject matter expert in this area. You will be involved in looking to enhancements and upgrades to ensure customer engagement applications are utilised to their full ability.Our client is looking to someone that can not only evidence deep technical knowledge in this area but that can also More ❯

segmentation Manage any errors or changes with the IT team Review the creative to ensure designs are consistent and on brand Set up new lifecycle email programmes to maximise customer retention and reduce churn. Promotional and CRM Comms Manage promotional emails, from content planning, to creation, testing, on time deployment and analysis Build emails using simple drag and drop … determine effectiveness - open, click, opt outs, sessions, revenue etc. Establish email performance benchmarks, summarise key insights, and recommend actions to improve email performance Create a testing plan to improve customer engagement and produce a log of what works and what doesn’t Work closely with the wider marketing teams to co-ordinate promotional messaging across the business. Proactive … messaging Review, map and improve customer journeys across purchasing, claims, refunds, rebooks underpayments, live chat etc. Understand churn points and make suggestions on how the business can improve Monitor CS pain points and ensure the business has adequate comms to combat these KNOWLEDGE & EXPERIENCE At least 2 years experience in a similar role managing emails and data analysis Experience More ❯

We are looking for a skilled Dynamics 365 Support Consultant to join our Managed Services team. You will provide 2nd/3rd line support to a diverse customer base, ensuring timely and professional resolution of issues in line with agreed service levels. Reporting Line You will report to the Support Team Lead as part of a collaborative and growing … Dynamics 365 competencies. Experience in either - Manufacturing, Finance, Supply Chain, WMS Technical knowledge: SQL Server, performance investigation, SSRS reports, Logic Apps, Azure, BI Services. Personal Attributes Excellent communication and customer engagement skills. Ability to work under pressure and meet deadlines. Eagerness to learn and stay up to date with industry-specific D365 functionalities. Collaborative, supportive and inclusive team More ❯

technically involved and strategically minded—responsible for managing a sizable IT environment while ensuring robust, high-performing IT services. Crucially, you’ll bring SME-level expertise across Dynamics 365 Customer Engagement (CE) and Finance & Operations (FO), supporting and maintaining these systems in a live manufacturing setting. You must have a strong understanding of how the systems fit together … are desirable So What’s Next? If you’re a technically strong IT leader ready to take on a high-impact, hands-on role—balancing system support and stakeholder engagement—apply now for immediate consideration! Head of Systems, IT Manager, Dynamics 365, COR7248 Corriculo Ltd acts as an employment agency and an employment business. #channelb #AS More ❯

industry innovation. If you're excited about making an immediate impact and shaping the future of property management, explore career opportunities with us at Plentific. The Role As a Customer Success Manager focused on operations at Plentific, your primary responsibility is to ensure that day-to-day customer engagement, account hygiene, and internal alignment are executed with … excellence. You will manage the operational components of the customer lifecycle from onboarding through to renewal ensuring accurate documentation, process consistency, and timely execution. This role is ideal for someone highly organised, process-oriented, and passionate about driving efficiency and accountability in customer success operations. Responsibilities Deliver training to clients on all available Plentific modules. Ensure end users … Support the Strategic Account Director by attending QBRs from an operational perspective, providing KPI data, insights, and recommendations for improvement. Build and maintain excellent client relationships to ensure high customer satisfaction and retention. Work closely with cross-functional teams including Product, Support, Onboarding and Implementations. Raise and track escalations effectively with internal stakeholders. Schedule and conduct periodic client operational More ❯

strategy, launch planning, and marketing communications for our clients brand-new Benchmarker software. This platform will underpin their core benchmarking services and serve as a critical tool for member engagement, retention, and growth. Key Responsibilities 🔹 Go-to-Market & Product Commercialisation Develop and deliver a full GTM strategy for the Benchmarker software Define compelling positioning, messaging, and value propositions Collaborate … support onboarding experience 🔹 Internal Communications Equip internal teams with the right messaging, FAQs, and enablement materials Create internal launch playbooks and briefing resources for client-facing teams 🔹 External Campaigns & Customer Engagement Lead launch communications across channels: email, web, social, PR, events Craft clear, benefits-focused messaging for diverse customer segments Oversee campaign delivery, partnering with agencies or … freelancers as needed About You ✔ Proven experience in product marketing, ideally within B2B SaaS or tech-enabled services ✔ Strong grasp of GTM strategy, project management, and stakeholder engagement ✔ Excellent written and verbal communication skills with a flair for clear, engaging messaging ✔ Highly collaborative with a commercial mindset and customer-first approach ✔ Comfortable leading multiple workstreams in a dynamic More ❯

strategy, launch planning, and marketing communications for our clients brand-new Benchmarker software. This platform will underpin their core benchmarking services and serve as a critical tool for member engagement, retention, and growth. Key Responsibilities 🔹 Go-to-Market & Product Commercialisation Develop and deliver a full GTM strategy for the Benchmarker software Define compelling positioning, messaging, and value propositions Collaborate … support onboarding experience 🔹 Internal Communications Equip internal teams with the right messaging, FAQs, and enablement materials Create internal launch playbooks and briefing resources for client-facing teams 🔹 External Campaigns & Customer Engagement Lead launch communications across channels: email, web, social, PR, events Craft clear, benefits-focused messaging for diverse customer segments Oversee campaign delivery, partnering with agencies or … freelancers as needed About You ✔ Proven experience in product marketing, ideally within B2B SaaS or tech-enabled services ✔ Strong grasp of GTM strategy, project management, and stakeholder engagement ✔ Excellent written and verbal communication skills with a flair for clear, engaging messaging ✔ Highly collaborative with a commercial mindset and customer-first approach ✔ Comfortable leading multiple workstreams in a dynamic More ❯

strategy, launch planning, and marketing communications for our clients brand-new Benchmarker software. This platform will underpin their core benchmarking services and serve as a critical tool for member engagement, retention, and growth. Key Responsibilities 🔹 Go-to-Market & Product Commercialisation Develop and deliver a full GTM strategy for the Benchmarker software Define compelling positioning, messaging, and value propositions Collaborate … support onboarding experience 🔹 Internal Communications Equip internal teams with the right messaging, FAQs, and enablement materials Create internal launch playbooks and briefing resources for client-facing teams 🔹 External Campaigns & Customer Engagement Lead launch communications across channels: email, web, social, PR, events Craft clear, benefits-focused messaging for diverse customer segments Oversee campaign delivery, partnering with agencies or … freelancers as needed About You ✔ Proven experience in product marketing, ideally within B2B SaaS or tech-enabled services ✔ Strong grasp of GTM strategy, project management, and stakeholder engagement ✔ Excellent written and verbal communication skills with a flair for clear, engaging messaging ✔ Highly collaborative with a commercial mindset and customer-first approach ✔ Comfortable leading multiple workstreams in a dynamic More ❯

our Busway product range , located remotely in the Europe. Reporting to the Global Product Line Director - Busway the Product Manager Busway, EMEA will be responsible for P&L analysis, customer engagement, market strategy, pricing recommendations, operational excellence, and R&D input, with a strong emphasis on compliance with IEC, EN and other relevant EMEA standards. The role will … Site UK, Ireland or Poland, but wider Europe can be considered. What a typical day looks like: Develop and recommend product line strategies tailored to the EMEA market trends, customer needs, and regulatory requirements. Work closely with sales, marketing, engineering, operations, and other internal teams to ensure alignment and successful product delivery. Monitor and analyse P&L performance for … growth in our go to market approach. Prepare business cases and financial models to support investment decisions in product development, engineering. Conduct ongoing research to understand EMEA market dynamics, customer requirements, and competitor offerings. Collaborate with R&D and engineering teams to define product requirements and prioritize features based on market needs. The experience were looking to add to More ❯

as is a knowledge of application development/integration and an appreciation of infrastructure design within a legal framework/architecture. Strong problem-solving skills, team management/coordination, customer engagement and a pragmatic approach will be required to be successful in this role. This a permanent role, within an area that requires day to day leadership, coordination More ❯

and 3 English lessons. We are a small, fast-growing education technology company looking for an innovative, organised and enthusiastic individual to join our team. Our Operations and Engagement Coordinator will be a key support role, responsible for keeping the business running smoothly day-to-day, while also engaging directly with our schools and teachers. This varied role combines … administration, customer communication, social media/marketing support, and basic system management (CRM). You will be the first point of contact for many of our customers, ensure processes run efficiently behind the scenes, and help us build strong relationships with schools and teachers. We are a small organisation with a social purpose, so we are looking for someone … interested in learning more about all aspects of running an education start-up and keen to support Vocabulous’ strategy and growth beyond their job role. Details: Position : Operations and Engagement Coordinator Location : York and Harrogate (the business is based in York until December 2025 then moves to Harrogate in January 2026) Flexibility : At least 2 days in the office More ❯

and 3 English lessons. We are a small, fast-growing education technology company looking for an innovative, organised and enthusiastic individual to join our team. Our Operations and Engagement Coordinator will be a key support role, responsible for keeping the business running smoothly day-to-day, while also engaging directly with our schools and teachers. This varied role combines … administration, customer communication, social media/marketing support, and basic system management (CRM). You will be the first point of contact for many of our customers, ensure processes run efficiently behind the scenes, and help us build strong relationships with schools and teachers. We are a small organisation with a social purpose, so we are looking for someone … interested in learning more about all aspects of running an education start-up and keen to support Vocabulous’ strategy and growth beyond their job role. Details: Position : Operations and Engagement Coordinator Location : York and Harrogate (the business is based in York until December 2025 then moves to Harrogate in January 2026) Flexibility : At least 2 days in the office More ❯

playing a strategic role in advisory, design, and technical delivery. What you'll do Provide expert guidance across SASE/SSE, PAM, detection, and data centre security technologies Lead customer engagements, providing advisory services, architecture guidance, roadmap planning, and solution governance Define and document high-level solution designs, technical requirements, and delivery frameworks Act as Technical or Design Authority … for enterprise-scale customer programmes Engage in strategic customer meetings to translate business needs into technical strategy Collaborate with vendors and partners (notably Zscaler) to stay current on product developments and influence future solutions Support opportunity qualification and technical costing in pre-sales engagements Create and present white papers or thought leadership content around evolving security architectures Identify … firewalls, IDS/IPS, endpoint protection, and encryption Comfortable working with cloud platforms and designing secure architectures across Azure, AWS, or Google Cloud Ability to lead technical conversations, influence customer decisions, and deliver trusted advisory services Existing SC clearance or eligibility to apply Desirable Skills & Certifications Familiarity with industry security frameworks (e.g., NIST, ISO 27001, CIS Controls) Cloud security More ❯

multiple languages and cultures. With our cutting-edge work and state-of-the-art approaches, our AI and cloud-based solutions have helped hundreds of businesses worldwide enhance their customer engagement. ConnexAI is unapologetically committed to innovation, creativity, and growth, which is why we attract and develop the best talent. Join us in shaping the future of customer More ❯

client, a UK based OEM, we are actively recruiting for a CyberSecurity Engineer to join our team, . As a subject matter expert, you will lead our teams into customer engagements, identifying solutions and methodologies to achieve our clients' goals. This role offers the chance to shape the strategic direction of the automotive cybersecurity offerings of an ambitious, rapidly … improvement (Expleo and client). Support the development of best practice working procedures for Cyber security activities. Support, train and coach engineers on cyber security activities. Regular meetings at customer sites within the UK. Background & Experience required for the Lead Automotive CyberSecurity Engineer position:- Degree educated in either engineering, information technology, computer science or similar. Experience in Automotive and More ❯

is a rare opportunity to join as an Applications Engineer/Welding Demonstrator , and help drive adoption of their advanced equipment through hands-on support, product demonstrations, and close customer engagement. The Role In this diverse and customer-facing position, you'll manage: Live application demonstrations of manual, mechanised, and automated welding systemsboth at their head office and … ensuring users harness the full potential of our product line up. Thorough weld process development , including parameter optimisation across MIG/MAG, TIG, and automation applications. Technical support during customer trials and installation, offering expert guidance and troubleshooting. Active collaboration with internal teams to relay feedback, influence product enhancements, and drive continuous innovation. Representation of the brand at trade … exhibitions , open days, and other joint customer events. About You Youre a technically skilled, engaging communicator who thrives on teaching and persuasion: Hands-on proficiency with welding processes (manual, mechanised, or automated), ideally within welding equipment, industrial manufacturing, or related environments. Strong ability to translate technical specifications into accessible, practical advice for customers. Driven to maintain exceptional customer More ❯