1 to 25 of 410 Permanent Customer Service Jobs in the North of England

We are looking for a proactive and experienced Customer Service Team Manager to lead our dynamic support team within the insurance sector. This role is pivotal in ensuring customer satisfaction, operational efficiency, and continuous improvement through data-driven decision-making. As Customer Service Team Manager , you will use data to optimise workflows and implement best … practices to deliver exceptional service across multiple channels, including live chat and email ticketing systems. You will have strong leadership skills, a passion for delivering outstanding customer experiences, and proven experience in managing teams within a customer service environment. Key Responsibilities: Lead, coach, and inspire the customer service team to consistently achieve performance targets. … Monitor and analyse data to improve workflows, customer satisfaction, and operational efficiency. Oversee daily operations, ensuring smooth handling of customer queries via live chat, email, and other channels. Implement and maintain best practices across all customer service functions. Collaborate with other departments to enhance customer experience and resolve complex issues. Drive continuous improvement initiatives and More ❯

Overview Do you want to help diverse organisations to implement effective and efficient customer service transformation strategies, thinking creatively to solve client issues? Deloitte Digital is building a team of talented individuals to deliver impactful customer service transformation. If you have experience in designing and implementing effective strategies, optimising service delivery, and leveraging technology, this … make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity We are looking for people who are passionate about service transformation; experts in their field who bring out the best in others, and can drive change without compromising standards, integrity or culture. You will work with outstanding talent to … design and deliver end-to-end service transformation with the customer at the heart of our solutions. This means you could be working on a wide range of projects including: Designing and implementing customer service transformation strategies: Developing tailored solutions encompassing process optimisation, technology enablement, organisational design, and performance management. Leveraging technology for service excellence More ❯

Customer Service Team Leader South Manchester | Competitive Salary | Hybrid Working (3 days WFH, 2 days office) Full-time | Permanent Company Overview Time Recruitment is proud to be representing a fast-growing, innovative financial services provider. We are seeking a proactive and experienced Customer Service Team Manager to join our team. This is a fantastic opportunity to … lead a dynamic support team, drive operational excellence, and shape the customer experience across digital service channels. Why You'll Love Working Here This business offers more than just a role-it provides a vibrant, supportive environment where your leadership makes a real impact. Benefits include: 25 days holiday plus bank holidays, with an extra day for each … full year of service (up to 28 days) Birthday day off Smart working policy - 3 days from home, 2 in the office Casual dress code Free onsite parking Enhanced sick pay after 12 months Annual flu vaccination & free eye tests Employee Assistance Programme - 24/7 confidential support Cycle to Work scheme Annual social events - from race days to More ❯

Customer Service Team Leader South Manchester | Competitive Salary | Hybrid Working (3 days WFH, 2 days office) Full-time | Permanent Company Overview Time Recruitment is proud to be representing a fast-growing, innovative financial services provider. We are seeking a proactive and experienced Customer Service Team Manager to join our team. This is a fantastic opportunity to … lead a dynamic support team, drive operational excellence, and shape the customer experience across digital service channels. Why You'll Love Working Here This business offers more than just a role-it provides a vibrant, supportive environment where your leadership makes a real impact. Benefits include: 25 days holiday plus bank holidays, with an extra day for each … full year of service (up to 28 days) Birthday day off Smart working policy - 3 days from home, 2 in the office Casual dress code Free onsite parking Enhanced sick pay after 12 months Annual flu vaccination & free eye tests Employee Assistance Programme - 24/7 confidential support Cycle to Work scheme Annual social events - from race days to More ❯

re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future. Job Description The Radius Telematics Operations department are seeking a skilled and customer-focused individual to join our team as a Customer Service Advisor in the field of Telematics. As a Customer Service Advisor, you will play a … vital role in providing exceptional support to our customers, ensuring their satisfaction and resolving any issues they may encounter. Your responsibilities day to day will be... Provide outstanding customer service and support across various channels, including inbound calls, webchats, emails, and tickets. Engage with customers professionally and empathetically, actively listening to their concerns and providing effective solutions. Troubleshoot … and resolve customer enquiries, 1st line technical issues, and service-related problems in a timely manner Demonstrate in-depth knowledge of Telematics systems, including hardware, software, and associated technologies. Educate customers on the functionalities and benefits of Telematics products to enhance their understanding and usage. Collaborate with cross-functional teams, such as technical support and implementations, to address More ❯

Role: Customer Service Advisor (Non-Voice) Salary: £23,810 + benefits Location: Wythenshawe M22 (fully office based for 1st 3 months then potential to go hybrid) Employment Type: Permanent Hours: 8am-4pm/10am-6pm/12pm-8pm (rotating weekly shifts), 1 in 4 weekends This is an exciting opportunity for an experienced Customer Service Advisor … to join my Wythenshawe based client on a permanent basis due to a period of growth for their business. The Customer Service Advisor plays a critical role in delivering high-quality support to their clients. Do you have experience in managing ticketing systems? Troubleshooting technical issues? Do you thrive under pressure and demonstrate excellent problem-solving skills? Duties … of the Customer Service Advisor: High-Quality Support : Deliver exceptional support to Service Users and internal stakeholders/suppliers, ensuring timely and effective resolution of issues and queries. Ticketing System Management : Efficiently manage and utilise ticketing systems like Remedy and ServiceNow to track, manage, and resolve support tickets. Technical Troubleshooting : Leverage advanced IT knowledge, particularly with incident More ❯

please visit HONOR online at HONOR United Kingdom (honor.com/uk/) Job Title: Call Centre Manager Job Location: Manchester/Liverpool (North-West) Frequent business trips to various customer locations (including some international travel) Contract Type: 1 year Fixed-term Contract(Renewal) About the Role In this exciting role, you will play a pivotal role in shaping the … center partners. You will be responsible for developing and delivering engaging training programs that equip new hires and existing representatives with the knowledge, skills, and behaviors to provide exceptional customer service that reflects our brand values but ultimately to drive sell out of our focus models. This role will require extensive travel to various locations across the UK … classroom instruction, role-playing exercises, and e-learning modules. Coach and mentor new hires during their onboarding process, ensuring they are comfortable and confident in their ability to handle customer inquiries. Provide ongoing support and development opportunities for existing call center representatives, helping them improve their performance and stay up-to-date on the latest brand information with offers. More ❯

Customer Support Advisor Key Benefits Salary: £25,000 per annum Permanent, full-time role Early finish every Friday 25 days holiday plus statutory bank holidays We are working with a successful manufacturing company based in Mexborough to recruit for a Customer Service candidate to join the team! The Role As Customer Service Advisor, you will … and guidance Providing technical support on products and services to customers and colleagues Logging queries, tracking progress and ensuring timely resolutions Building strong relationships with customers by delivering excellent service Working closely with internal departments to resolve technical issues efficiently Maintaining accurate records of all customer interactions and enquiries The Person The successful Customer Service Advisor … will have: Experience in a customer service role within a technical or manufacturing environment Strong communication skills with the ability to explain technical information clearly Confidence in using phone and live chat systems Good IT skills with the ability to learn new systems quickly Strong problem-solving ability and attention to detail A team-focused, professional approach to More ❯

continuous improvement. This position is currently hybrid working, with a main base of Newcastle, Fleetwood or Wakefield. What do we offer? o 27 days leave (increasing with length of service) plus 8 bank holidays o Flexible working (we are happy to discuss options such as compressed hours) o Hybrid working model (we are currently working largely remotely) o Career … and improvement projects across the Workforce Services Directorate. You'll work closely with NHS teams, clients, and suppliers to design and implement new processes, onboard new clients, and manage service transitions. Your key responsibilities will include: Leading complex projects and change initiatives across the Workforce Services Directorate. Building strong relationships with internal and external stakeholders. Designing and improving processes … to enhance customer experience and service delivery. Managing budgets, pricing models, and financial controls. Supporting business development and client onboarding/offboarding. Driving continuous improvement and embedding agile ways of working. Coaching and developing team members to achieve high performance. You'll be a key point of contact for process change, ensuring readiness and alignment across systems and More ❯

shift pattern between 9am 8pm Monday-Sunday (5 days on 2 days off) Holidays: ?21 days plus bank holidays increases to 23 days plus bank holidays after 1 years service Are you a tech lover, with customer service experience? We are looking for passionate and dedicated Technical Customer Service Advisors to assist our Verisure colleagues … Youll diagnose and resolve complex technical issues related to our alarm security systems, Arlo cameras, and proprietary software. Support is delivered through phone, web chat, and email. Delivering Outstanding Customer Service: Youll offer top-notch support to our sales security consultants and field technicians, fostering strong, collaborative relationships with on-site colleagues. Conducting Alarm Testing & Troubleshooting: Youll carry … crucial for identifying recurring faults and testing new solutions. Wed Love to Hear from You If You Have: Effective Multitasking Skills: You can juggle multiple tasks while maintaining high service standards and attention to detail. Fast and Accurate Typing: Youre able to log key details, reasons, and solutions in real-time while engaging with customers. Technical Savvy: You have More ❯

shift pattern between 9am 8pm Monday-Sunday (5 days on 2 days off) Holidays: ?21 days plus bank holidays increases to 23 days plus bank holidays after 1 years service Are you a tech lover, with customer service experience? We are looking for passionate and dedicated Technical Customer Service Advisors to assist our Verisure colleagues … Youll diagnose and resolve complex technical issues related to our alarm security systems, Arlo cameras, and proprietary software. Support is delivered through phone, web chat, and email. Delivering Outstanding Customer Service: Youll offer top-notch support to our sales security consultants and field technicians, fostering strong, collaborative relationships with on-site colleagues. Conducting Alarm Testing & Troubleshooting: Youll carry … crucial for identifying recurring faults and testing new solutions. Wed Love to Hear from You If You Have: Effective Multitasking Skills: You can juggle multiple tasks while maintaining high service standards and attention to detail. Fast and Accurate Typing: Youre able to log key details, reasons, and solutions in real-time while engaging with customers. Technical Savvy: You have More ❯

the Role: To provide 3rd line technical support to our internal and external users, ensuring their incidents are resolved in an efficient and professional manner and in line with service level commitments. The post holder is responsible for the provision of technical support and maintenance to all supported IT business systems, hardware and applications. Fundamental to the role is … the ability to offer exceptional customer service, through excellent written, oral and organisational skills, whilst delivering accurate technical resolutions to issues. It is critical you manage your own time and workload to process multiple incidents at the same time, and ensure effective resolution. In this role, you’ll have the freedom to explore and provide the best solutions … Incident and Queue Management- Implementing first time fixes and resolving technical issues at a 3rd line support level- Providing first point contact support to our users and maintaining excellent customer service via phone, email, Microsoft Teams and our help desk system- Liaising with colleagues and stakeholders to ensure that services are being delivered effectively and efficiently Job Requirements More ❯

established accident repair specialist with over 30 years of experience, helping people get their vehicles back on the road after an accident. We pride ourselves on providing a quality service which has resulted in our success and growth. As a recognised industry leader, The Vella Group currently operate 18 sites with ambition to grow ever further in the future. … the industry! As Site Admin you will be responsible for the day-to-day administrative tasks of various departments of the site. You will have to liaise with Parts, Customer Service and Estimating Departments to ensure admin is up-to-date and accurate. You will form a vital part of the team by ensuring that all departments are … systems. Return any unused parts in a timely manner. Maintain a safe and clean working environment. Assisting the Estimator with administrative tasks, including taking images of vehicles. Assisting with Customer Service by answering calls and booking jobs. Keeping customers updated on the status of vehicle repairs. Liaising with subcontractors. Ensure exceptional levels of customer service at More ❯

Join Our Team as aNOC Tier 1 Engineer! Intercity Technology is seeking a dedicated and customer-focused NOC Tier 1 Engineer to join our dynamic team located in our Bolton office. Your role will encompass a range of first-line services, including initial customer contact and ongoing service management through to closure. You will utilise Intercity and … third-party systems and processes to execute your role effectively. Above all, you will provide a customer-sensitive and responsive service while adopting a systematic, disciplined, and analytical approach to handling faults and service requests. Maintaining customer confidence through a friendly presence and helpful attitude is paramount. Key Responsibilities as aNOC Tier 1 Engineer: Customer Support:Provide first contact telephone and email reception in support of ISOC delivered services. Service Management:Follow agreed triage, incident, and service request procedures in accordance with prescribed standards and service levels. System Utilisation:Utilise and manage Intercity ticketing system and other third-party systems to fulfil service requirements. Independent Work:Work without continuous supervision More ❯

Portfolio Group are proud to be exclusively representing our client in their search for a Customer Solutions Specialist. Working with the Customer Solutions Team, you will be handling and investigating complaints and queries from clients, dealing with escalations and managing it end to end, resulting in the retention of clients. This a very varied, fast paced role within … a small, friendly, supportive team! We are looking for someone with amazing customer service who will go above and beyond to resolve issues for clients. If you have the relevant experience and are looking for a new challenge, please apply today and we'll be in touch! Customer Solutions Specialist - Manchester £26,000 Role Description In a … fast paced, global business, provide a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute More ❯

Customer Service Manager London, NW2 £36,000 + Pension + Parking This is a fantastic opportunity for an experienced Customer Service Manager to work for a small, local Company and provide a superior level of service to a portfolio of clients based throughout the UK. Some of your duties will include: - Maintaining and improving business More ❯

dedicated to crafting high-performance custom PCs tailored to our customers' needs, whether for gaming, professional work, or general use. We pride ourselves on delivering exceptional quality, performance, and customer service. Our team is passionate about technology and helping our customers achieve the ultimate computing experience. Position Overview: As a PC Technician at LOGIX, you will play a crucial … role in our operations by building custom PCs, providing technical support, and ensuring an outstanding customer experience. You will be responsible for assembling PCs according to specifications, testing for performance and stability, and troubleshooting any issues. Additionally, you will handle technical support calls, assist customers with their queries, and provide solutions to any hardware or software-related problems. In … this role, youll work towards yourLevel 3 IT Support Apprenticeship,delivered by our expert training team at Baltic Apprenticeships.You willalso work towards two specialist modules which are Confident Communication - Customer Service Fundamentals and a Microsoft 365 Fundamentals module. A Typical Day in the Job: PC Assembly: Build custom PCs according to customer specifications, ensuring the highest level More ❯

dedicated to crafting high-performance custom PCs tailored to our customers' needs, whether for gaming, professional work, or general use. We pride ourselves on delivering exceptional quality, performance, and customer service. Our team is passionate about technology and helping our customers achieve the ultimate computing experience. Position Overview: As a PC Technician at LOGIX, you will play a crucial … role in our operations by building custom PCs, providing technical support, and ensuring an outstanding customer experience. You will be responsible for assembling PCs according to specifications, testing for performance and stability, and troubleshooting any issues. Additionally, you will handle technical support calls, assist customers with their queries, and provide solutions to any hardware or software-related problems. In … this role, youll work towards yourLevel 3 IT Support Apprenticeship,delivered by our expert training team at Baltic Apprenticeships.You willalso work towards two specialist modules which are Confident Communication - Customer Service Fundamentals and a Microsoft 365 Fundamentals module. A Typical Day in the Job: PC Assembly: Build custom PCs according to customer specifications, ensuring the highest level More ❯

Role Overview We are looking for a Contract Administrator to join our team in Leeds, Seacroft. You will be responsible for providing exceptional customer service, resolving inquiries, and ensuring a positive experience for our customers. As the main point of contact, you will handle queries through various channels such as phone, email, and chat, keeping customer satisfaction … at the core of every decision. Duties and Responsibilities Customer Interaction Engage with customers via phone, email, and chat to address inquiries and provide information about products and services. Greet customers warmly and ascertain the reason for their call or visit. Issue Resolution Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up … to ensure resolution. Investigate and resolve complex customer issues or complaints promptly and efficiently. Sales and Product Advice Provide product and service information and suggest products or services that may be of interest to customers. Upsell and cross-sell products when appropriate. Data Management Maintain accurate customer records by updating information in the CRM system. Process orders More ❯

VCG Technology Services Limited are looking for a Service Desk Engineer with excellent customer service skills to join the team. The Service Desk Engineer is the first point of contact for our customer base where the Engineers respond to and then manage the lifespan of all VCG incidents and service requests, focusing on the … restoration of normal service as quickly as possible, minimising the impact on the customers business operations. Our Service Desk Engineers are responsible for both directly resolving incidents and requests, as well as escalating and coordinating with internal resolvers and external third-party partners. Key responsibilities will include but are not limited to: Providing a helpful and polite response … to initial contacts into the Service Desk through taking calls, replying to emails, and responding to self-service tickets. Effective logging and fault analysis of new incidents and service requests, including prioritisation and coding of the ticket. Ownership and resolution of incidents and requests within the scope of a Service Desk fix. Escalation and coordination of More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning More ❯

Join Our Team as a NOC Tier 2 Engineer! Intercity Technology is seeking a dedicated and customer-focused NOC Tier 2 Engineer to join our team in Bolton . Your role will encompass a range of second-line services, including remote support and issue diagnosis for our managed services customers. You will utilise Intercitys system management toolsets and processes … to execute your role effectively. Above all, you will provide a customer-sensitive and responsive service while adopting a systematic, disciplined, and analytical approach to handling faults and service requests. Maintaining customer confidence through a friendly presence and helpful attitude is paramount. This role will operate on a 24-hour rota shift pattern. Key Responsibilities as … a NOC Tier 2 Engineer: Customer Support: Remotely support and identify issues affecting customer systems and services, then perform 2nd line diagnosis with a view to resolution. Independent Work: Work without continuous supervision and provide professional support services to Intercity customers. Self-Education: Be able to self-educate and attain industry standard IT accreditations. Information Gathering: Use the More ❯

Customer Support Advisor Provide technical support to help customers feel safe in their homes Location: Manchester, England, United Kingdom Job Tags: Operations About The Role Customer Support Advisor At SimpliSafe, we're not just another home security company - we're on a mission to make every home secure. Our award-winning smart security systems already protect over … from leading publications, and a sky-high Net Promoter Score of 72+. But it's our people who make all the difference. Now, we're looking for a motivated, customer-obsessed Customer Support Advisor to join our Manchester-based team and help take our service to the next level. As a Customer Support Advisor, you'll … be at the heart of our customer journey - providing real-time support to our customers. You'll work across phones, emails, and live chat to provide technical support to our customers and help people feel safe in their homes. What You'll Do Managing inbound and outbound call workflows in a timely manner Communicating with our customers via phone More ❯

time allowing others the creativity to succeed by making their own decisions Possess excellent communication skills in both written and verbal form Managing the Environment: Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management Achieve Company-average mystery shop results by uphold the Company's customer service standard Operations: Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures Achieve the store stock loss goals by overseeing adherence to loss prevention practices Assist in upholding … creative management of merchandise from receipt to sales Utilise Company reports to react to trends and drive business Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through More ❯