Customer Service Jobs in the North of England

Customer Service
England > North of England

The table below provides summary statistics for permanent job vacancies advertised in the North of England requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 10 June 2025, comparing them to the same period in the previous two years.

6 months to
10 Jun 2025
Same period 2024 Same period 2023
Rank 21 26 50
Rank change year-on-year +5 +24 -18
Permanent jobs citing Customer Service 1,064 1,265 944
As % of all permanent jobs advertised in the North of England 8.98% 6.41% 5.95%
As % of the Processes & Methodologies category 9.65% 7.97% 6.14%
Number of salaries quoted 659 935 528
10th Percentile £23,504 £22,750 £22,778
25th Percentile £23,657 £24,500 £25,938
Median annual salary (50th Percentile) £25,300 £30,000 £31,000
Median % change year-on-year -15.67% -3.23% -11.43%
75th Percentile £33,101 £45,000 £48,750
90th Percentile £45,450 £62,000 £70,000
England median annual salary £30,000 £32,000 £35,000
% change year-on-year -6.25% -8.57% -6.67%

All Process and Methodology Skills
North of England

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the North of England.

Permanent vacancies with a requirement for process or methodology skills 11,022 15,869 15,363
As % of all permanent jobs advertised in the North of England 93.04% 80.46% 96.77%
Number of salaries quoted 5,588 11,723 7,797
10th Percentile £25,087 £27,500 £31,250
25th Percentile £35,000 £37,275 £40,000
Median annual salary (50th Percentile) £50,055 £50,000 £55,000
Median % change year-on-year +0.11% -9.09% +10.00%
75th Percentile £61,967 £65,000 £70,000
90th Percentile £77,500 £79,000 £81,250
England median annual salary £57,500 £55,000 £62,500
% change year-on-year +4.55% -12.00% +4.17%

Customer Service
Job Vacancy Trend in the North of England

Job postings citing Customer Service as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for Customer Service in the North of England

Customer Service
Salary Trend in the North of England

3-month moving average salary quoted in jobs citing Customer Service in the North of England.

Salary trend for Customer Service in the North of England

Customer Service
Salary Histogram in the North of England

Salary distribution for jobs citing Customer Service in the North of England over the 6 months to 10 June 2025.

Salary histogram for Customer Service in the North of England

Customer Service
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the North of England region over the 6 months to 10 June 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North West -19 456 £25,087 -16.78% 342
North East +20 309 £25,087 -14.96% 109
Yorkshire +5 299 £27,500 -8.33% 209
Customer Service
England

Customer Service
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (2.35%) Microsoft Exchange
2 24 (2.26%) SharePoint
3 3 (0.28%) Confluence
4 1 (0.094%) CMS
4 1 (0.094%) IIS
Applications
1 56 (5.26%) Microsoft Office
2 48 (4.51%) Microsoft Excel
3 7 (0.66%) Microsoft PowerPoint
4 1 (0.094%) Microsoft Project
4 1 (0.094%) MS Visio
Business Applications
1 5 (0.47%) Dynamics CRM
1 5 (0.47%) NetSuite
1 5 (0.47%) Sage 200
1 5 (0.47%) Sage CRM
2 3 (0.28%) Oracle EBS
3 2 (0.19%) Dynamics AX
3 2 (0.19%) Remedy ITSM
4 1 (0.094%) SAP S/4HANA
4 1 (0.094%) SAP WM
Cloud Services
1 121 (11.37%) Microsoft 365
2 77 (7.24%) Azure
3 30 (2.82%) Power Platform
4 29 (2.73%) SaaS
5 27 (2.54%) AWS
6 23 (2.16%) Entra ID
7 18 (1.69%) Power Automate
7 18 (1.69%) PowerApps
8 17 (1.60%) Dynamics 365
9 6 (0.56%) OneDrive
10 5 (0.47%) Cloud Computing
10 5 (0.47%) GCP
10 5 (0.47%) Mimecast
11 4 (0.38%) Azure DevOps
11 4 (0.38%) Azure Logic Apps
11 4 (0.38%) Nutanix
12 3 (0.28%) PaaS
13 2 (0.19%) Google Workspace
13 2 (0.19%) IaaS
13 2 (0.19%) Microsoft Copilot
Communications & Networking
1 565 (53.10%) Broadband
2 38 (3.57%) Firewall
3 30 (2.82%) VPN
4 28 (2.63%) DNS
5 19 (1.79%) WAN
6 18 (1.69%) DHCP
6 18 (1.69%) Wireless
7 17 (1.60%) LAN
8 8 (0.75%) Internet
8 8 (0.75%) TCP/IP
9 7 (0.66%) Intranet
9 7 (0.66%) MPLS
9 7 (0.66%) VoIP
10 6 (0.56%) Unified Communications
10 6 (0.56%) VLAN
11 4 (0.38%) Cisco IOS
11 4 (0.38%) HTTP
11 4 (0.38%) NAS
11 4 (0.38%) SAN
11 4 (0.38%) SSH
Database & Business Intelligence
1 27 (2.54%) Power BI
2 24 (2.26%) SQL Server
3 5 (0.47%) BusinessObjects
3 5 (0.47%) Tableau
4 4 (0.38%) SQL Server Reporting Services
5 3 (0.28%) Amazon RDS
5 3 (0.28%) Azure SQL Database
5 3 (0.28%) Oracle Reports
5 3 (0.28%) Relational Database
6 2 (0.19%) BigQuery
6 2 (0.19%) Cloud Spanner
6 2 (0.19%) Crystal Reports
6 2 (0.19%) PostgreSQL
7 1 (0.094%) Big Data
7 1 (0.094%) Data Warehouse
7 1 (0.094%) Power Query
7 1 (0.094%) SQL Server Analysis Services
7 1 (0.094%) SQL Server Integration Services
Development Applications
1 10 (0.94%) JIRA
2 5 (0.47%) Git
3 3 (0.28%) Jenkins
4 2 (0.19%) Visual Studio
5 1 (0.094%) Jasmine
5 1 (0.094%) Karma Test Runner
General
1 507 (47.65%) Banking
2 447 (42.01%) Games
3 269 (25.28%) Social Skills
4 101 (9.49%) Finance
5 67 (6.30%) Analytical Skills
6 49 (4.61%) Retail
7 45 (4.23%) Organisational Skills
8 30 (2.82%) Marketing
9 20 (1.88%) Presentation Skills
9 20 (1.88%) Telecoms
10 19 (1.79%) Billing
11 17 (1.60%) Law
12 16 (1.50%) Military
13 15 (1.41%) Pharmaceutical
14 13 (1.22%) Manufacturing
15 9 (0.85%) Public Sector
16 6 (0.56%) Retail Banking
17 5 (0.47%) Electronics
18 4 (0.38%) Advertising
19 2 (0.19%) Investment Banking
Job Titles
1 504 (47.37%) Customer Service Advisor
2 92 (8.65%) Analyst
3 74 (6.95%) IT Support
4 55 (5.17%) Customer Service Representative
5 50 (4.70%) Support Engineer
6 41 (3.85%) 1st Line Support
7 38 (3.57%) Technical Support
8 37 (3.48%) Service Analyst
9 31 (2.91%) IT Engineer
10 28 (2.63%) IT Analyst
10 28 (2.63%) Service Desk Analyst
11 25 (2.35%) 2nd Line Support
11 25 (2.35%) Desktop Support
12 24 (2.26%) Administrator
13 23 (2.16%) Technical Engineer
13 23 (2.16%) Technical Support Engineer
14 22 (2.07%) Lead
14 22 (2.07%) Support Analyst
15 20 (1.88%) Support Technician
16 19 (1.79%) IT Support Engineer
Libraries, Frameworks & Software Standards
1 4 (0.38%) LDAP
2 3 (0.28%) CSS
2 3 (0.28%) HTML
2 3 (0.28%) SOAP
2 3 (0.28%) XML
3 2 (0.19%) .NET
3 2 (0.19%) jQuery
3 2 (0.19%) JSON
3 2 (0.19%) Kafka
3 2 (0.19%) REST
3 2 (0.19%) Web Services
4 1 (0.094%) .NET Core
4 1 (0.094%) AngularJS
4 1 (0.094%) Bootstrap
4 1 (0.094%) CSS3
4 1 (0.094%) HTML5
4 1 (0.094%) RESTful
4 1 (0.094%) RSS
4 1 (0.094%) RxJS
4 1 (0.094%) Sass
Miscellaneous
1 65 (6.11%) Self-Motivation
2 26 (2.44%) Social Media
3 25 (2.35%) Driving Licence
4 24 (2.26%) Management Information System
4 24 (2.26%) Onboarding
5 22 (2.07%) EPoS
6 21 (1.97%) Mobile App
7 17 (1.60%) Data Protection Act
8 9 (0.85%) Digital Signage
9 7 (0.66%) Team-Oriented Environment
10 6 (0.56%) Mainframe
10 6 (0.56%) Private Cloud
10 6 (0.56%) Renewable Energy
11 5 (0.47%) IoT
12 4 (0.38%) Anti-Spyware
12 4 (0.38%) CCTV
13 3 (0.28%) Pricing Data
14 2 (0.19%) Augmented Reality
14 2 (0.19%) Cyber Defence
14 2 (0.19%) Data Centre
Operating Systems
1 140 (13.16%) Windows
2 57 (5.36%) Windows Server
3 37 (3.48%) Android
4 27 (2.54%) Windows 10
5 17 (1.60%) Linux
6 4 (0.38%) Oracle Linux
6 4 (0.38%) Red Hat Enterprise Linux
6 4 (0.38%) Windows Vista
7 3 (0.28%) Mac OS
7 3 (0.28%) Unix
8 2 (0.19%) Mac OS X
8 2 (0.19%) Solaris
9 1 (0.094%) AIX
9 1 (0.094%) Windows Server 2008
9 1 (0.094%) Windows Server 2012
9 1 (0.094%) zOS
Processes & Methodologies
1 604 (56.77%) Problem-Solving
2 95 (8.93%) ITIL
3 64 (6.02%) CRM
4 61 (5.73%) Customer Experience
5 53 (4.98%) Service Delivery
6 52 (4.89%) Coaching
7 50 (4.70%) Continuous Improvement
8 41 (3.85%) Process Improvement
9 39 (3.67%) Mentoring
9 39 (3.67%) Time Management
10 34 (3.20%) Business Intelligence
11 31 (2.91%) Agile
12 30 (2.82%) Business Development
12 30 (2.82%) ITSM
12 30 (2.82%) Mathematics
13 28 (2.63%) Asset Management
14 25 (2.35%) Customer-Centricity
15 24 (2.26%) Line Management
16 23 (2.16%) Data Privacy
17 22 (2.07%) Decision-Making
Programming Languages
1 31 (2.91%) SQL
2 7 (0.66%) JavaScript
3 5 (0.47%) PowerShell
4 4 (0.38%) C#
4 4 (0.38%) Python
5 3 (0.28%) Java
6 2 (0.19%) T-SQL
7 1 (0.094%) Perl
7 1 (0.094%) Ruby
7 1 (0.094%) TypeScript
7 1 (0.094%) VB
7 1 (0.094%) VB.NET
7 1 (0.094%) VB6
Qualifications
1 43 (4.04%) Degree
2 39 (3.67%) DBS Check
3 24 (2.26%) Microsoft Certification
4 14 (1.32%) Security Cleared
5 13 (1.22%) SC Cleared
6 11 (1.03%) HNC
7 7 (0.66%) ITIL Foundation Certificate
7 7 (0.66%) MOS
8 6 (0.56%) A+ Certification
9 5 (0.47%) Azure Certification
9 5 (0.47%) Network+ Certification
10 4 (0.38%) ACCA
10 4 (0.38%) CIMA
10 4 (0.38%) ITIL Certification
11 3 (0.28%) CCNA
11 3 (0.28%) Cisco Certification
11 3 (0.28%) Computer Science Degree
12 2 (0.19%) MCSA
12 2 (0.19%) MCSE
12 2 (0.19%) PMP
Quality Assurance & Compliance
1 69 (6.48%) SLA
2 8 (0.75%) GDPR
2 8 (0.75%) ISO/IEC 27001
3 7 (0.66%) QA
4 5 (0.47%) Sarbanes-Oxley
5 4 (0.38%) Cyber Essentials
5 4 (0.38%) Data Quality
5 4 (0.38%) ISO 9001
6 3 (0.28%) ISO 14001
7 2 (0.19%) NIST
8 1 (0.094%) Accessibility
8 1 (0.094%) PMO
System Software
1 99 (9.30%) Active Directory
2 29 (2.73%) Hyper-V
2 29 (2.73%) VMware Infrastructure
3 10 (0.94%) Virtual Machines
4 4 (0.38%) Virtual Desktop
5 2 (0.19%) Docker
5 2 (0.19%) vSphere
6 1 (0.094%) XenApp
6 1 (0.094%) XenDesktop
Systems Management
1 24 (2.26%) Microsoft Intune
2 15 (1.41%) SCCM
3 8 (0.75%) Ansible
4 7 (0.66%) Jamf Pro
5 6 (0.56%) Proxmox
6 5 (0.47%) AirWatch
7 4 (0.38%) FortiGate
7 4 (0.38%) Puppet
7 4 (0.38%) Single Sign-On
8 3 (0.28%) Autotask
8 3 (0.28%) SmoothWall
8 3 (0.28%) Systems Management Server (SMS)
9 2 (0.19%) NetBackup
10 1 (0.094%) Kubernetes
10 1 (0.094%) Terraform
Vendors
1 593 (55.73%) BT
2 196 (18.42%) Microsoft
3 38 (3.57%) VMware
4 31 (2.91%) Cisco
5 21 (1.97%) ServiceNow
6 18 (1.69%) Apple
6 18 (1.69%) Zoho
7 9 (0.85%) Oracle
8 8 (0.75%) Meraki
9 7 (0.66%) Dell
9 7 (0.66%) Salesforce
10 6 (0.56%) Citrix
11 5 (0.47%) Google
11 5 (0.47%) Sage
11 5 (0.47%) SAP
11 5 (0.47%) Sophos
11 5 (0.47%) Veeam
12 4 (0.38%) Cognos
12 4 (0.38%) Perforce
12 4 (0.38%) Red Hat