Customer Service Jobs in the North of England

Customer Service
England > North of England

The table below provides summary statistics for permanent job vacancies advertised in the North of England requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 15 June 2025, comparing them to the same period in the previous two years.

6 months to
15 Jun 2025
Same period 2024 Same period 2023
Rank 20 26 51
Rank change year-on-year +6 +25 -18
Permanent jobs citing Customer Service 1,133 1,276 933
As % of all permanent jobs advertised in the North of England 9.62% 6.29% 6.00%
As % of the Processes & Methodologies category 10.42% 7.87% 6.20%
Number of salaries quoted 699 935 529
10th Percentile £23,504 £22,750 £22,782
25th Percentile £23,827 £24,500 £25,750
Median annual salary (50th Percentile) £25,087 £30,147 £31,000
Median % change year-on-year -16.78% -2.75% -11.43%
75th Percentile £32,851 £45,000 £48,750
90th Percentile £45,000 £62,000 £70,000
England median annual salary £30,000 £32,000 £35,000
% change year-on-year -6.25% -8.57% -7.56%

All Process and Methodology Skills
North of England

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the North of England.

Permanent vacancies with a requirement for process or methodology skills 10,873 16,213 15,055
As % of all permanent jobs advertised in the North of England 92.34% 79.95% 96.75%
Number of salaries quoted 5,434 11,923 7,746
10th Percentile £25,084 £27,500 £31,250
25th Percentile £33,250 £37,500 £40,000
Median annual salary (50th Percentile) £50,000 £50,000 £55,000
Median % change year-on-year - -9.09% +9.62%
75th Percentile £62,000 £65,000 £70,000
90th Percentile £77,500 £79,225 £81,250
England median annual salary £57,500 £55,000 £62,500
% change year-on-year +4.55% -12.00% +4.17%

Customer Service
Job Vacancy Trend in the North of England

Job postings citing Customer Service as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for Customer Service in the North of England

Customer Service
Salary Trend in the North of England

3-month moving average salary quoted in jobs citing Customer Service in the North of England.

Salary trend for Customer Service in the North of England

Customer Service
Salary Histogram in the North of England

Salary distribution for jobs citing Customer Service in the North of England over the 6 months to 15 June 2025.

Salary histogram for Customer Service in the North of England

Customer Service
Job Locations in the North of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the North of England region over the 6 months to 15 June 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North West -17 464 £25,087 -16.78% 350
North East +18 351 £25,087 -14.96% 121
Yorkshire +8 318 £27,500 -9.09% 217
Customer Service
England

Customer Service
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (2.21%) Microsoft Exchange
1 25 (2.21%) SharePoint
2 3 (0.26%) Confluence
3 1 (0.088%) CMS
3 1 (0.088%) IIS
Applications
1 58 (5.12%) Microsoft Office
2 48 (4.24%) Microsoft Excel
3 7 (0.62%) Microsoft PowerPoint
4 1 (0.088%) Microsoft Project
4 1 (0.088%) MS Visio
Business Applications
1 5 (0.44%) Dynamics CRM
1 5 (0.44%) NetSuite
1 5 (0.44%) Sage 200
1 5 (0.44%) Sage CRM
2 3 (0.26%) Dynamics AX
2 3 (0.26%) Oracle EBS
3 2 (0.18%) Remedy ITSM
3 2 (0.18%) SAP WM
4 1 (0.088%) SAP S/4HANA
Cloud Services
1 125 (11.03%) Microsoft 365
2 76 (6.71%) Azure
3 31 (2.74%) Power Platform
4 29 (2.56%) SaaS
5 27 (2.38%) AWS
6 21 (1.85%) Entra ID
7 19 (1.68%) Power Automate
7 19 (1.68%) PowerApps
8 18 (1.59%) Dynamics 365
9 6 (0.53%) OneDrive
10 5 (0.44%) Cloud Computing
10 5 (0.44%) GCP
10 5 (0.44%) Mimecast
11 4 (0.35%) Azure DevOps
11 4 (0.35%) Azure Logic Apps
11 4 (0.35%) Nutanix
12 3 (0.26%) PaaS
13 2 (0.18%) Google Workspace
13 2 (0.18%) IaaS
13 2 (0.18%) Microsoft Copilot
Communications & Networking
1 618 (54.55%) Broadband
2 38 (3.35%) Firewall
3 30 (2.65%) DNS
3 30 (2.65%) VPN
4 20 (1.77%) DHCP
5 19 (1.68%) WAN
6 18 (1.59%) Wireless
7 17 (1.50%) LAN
8 9 (0.79%) TCP/IP
9 8 (0.71%) Internet
10 7 (0.62%) Intranet
10 7 (0.62%) MPLS
10 7 (0.62%) VoIP
11 6 (0.53%) Unified Communications
11 6 (0.53%) VLAN
12 4 (0.35%) Cisco IOS
12 4 (0.35%) HTTP
12 4 (0.35%) NAS
12 4 (0.35%) SAN
12 4 (0.35%) SSH
Database & Business Intelligence
1 28 (2.47%) Power BI
2 24 (2.12%) SQL Server
3 5 (0.44%) BusinessObjects
3 5 (0.44%) SQL Server Reporting Services
3 5 (0.44%) Tableau
4 3 (0.26%) Amazon RDS
4 3 (0.26%) Azure SQL Database
4 3 (0.26%) Crystal Reports
4 3 (0.26%) Oracle Reports
4 3 (0.26%) Relational Database
5 2 (0.18%) BigQuery
5 2 (0.18%) Cloud Spanner
5 2 (0.18%) PostgreSQL
6 1 (0.088%) Big Data
6 1 (0.088%) Data Warehouse
6 1 (0.088%) Power Query
6 1 (0.088%) SQL Server Analysis Services
6 1 (0.088%) SQL Server Integration Services
Development Applications
1 10 (0.88%) JIRA
2 5 (0.44%) Git
3 3 (0.26%) Jenkins
4 2 (0.18%) Visual Studio
5 1 (0.088%) Jasmine
5 1 (0.088%) Karma Test Runner
General
1 538 (47.48%) Banking
2 478 (42.19%) Games
3 281 (24.80%) Social Skills
4 104 (9.18%) Finance
5 70 (6.18%) Analytical Skills
6 49 (4.32%) Retail
7 45 (3.97%) Organisational Skills
8 32 (2.82%) Marketing
9 21 (1.85%) Presentation Skills
10 20 (1.77%) Telecoms
11 19 (1.68%) Billing
12 17 (1.50%) Law
13 16 (1.41%) Military
14 15 (1.32%) Pharmaceutical
15 14 (1.24%) Manufacturing
16 10 (0.88%) Public Sector
17 6 (0.53%) Retail Banking
18 5 (0.44%) Advertising
18 5 (0.44%) Electronics
19 2 (0.18%) Investment Banking
Job Titles
1 549 (48.46%) Customer Service Advisor
2 95 (8.38%) Analyst
3 74 (6.53%) IT Support
4 63 (5.56%) Customer Service Representative
5 51 (4.50%) Support Engineer
6 45 (3.97%) 1st Line Support
7 39 (3.44%) Service Analyst
7 39 (3.44%) Technical Support
8 30 (2.65%) Service Desk Analyst
9 29 (2.56%) IT Analyst
9 29 (2.56%) IT Engineer
10 25 (2.21%) Desktop Support
11 24 (2.12%) 2nd Line Support
11 24 (2.12%) Administrator
11 24 (2.12%) Technical Engineer
11 24 (2.12%) Technical Support Engineer
12 23 (2.03%) Lead
12 23 (2.03%) Support Analyst
13 20 (1.77%) Support Technician
14 19 (1.68%) 1st Line Support Analyst
Libraries, Frameworks & Software Standards
1 4 (0.35%) LDAP
2 3 (0.26%) CSS
2 3 (0.26%) HTML
2 3 (0.26%) SOAP
2 3 (0.26%) XML
3 2 (0.18%) .NET
3 2 (0.18%) jQuery
3 2 (0.18%) JSON
3 2 (0.18%) Kafka
3 2 (0.18%) REST
3 2 (0.18%) Web Services
4 1 (0.088%) .NET Core
4 1 (0.088%) AngularJS
4 1 (0.088%) Bootstrap
4 1 (0.088%) CSS3
4 1 (0.088%) HTML5
4 1 (0.088%) RESTful
4 1 (0.088%) RxJS
4 1 (0.088%) Sass
4 1 (0.088%) XML Schema
Miscellaneous
1 65 (5.74%) Self-Motivation
2 26 (2.29%) Driving Licence
2 26 (2.29%) Social Media
3 25 (2.21%) Management Information System
3 25 (2.21%) Onboarding
4 22 (1.94%) EPoS
5 21 (1.85%) Mobile App
6 17 (1.50%) Data Protection Act
7 9 (0.79%) Digital Signage
8 8 (0.71%) Team-Oriented Environment
9 7 (0.62%) Renewable Energy
10 6 (0.53%) Mainframe
10 6 (0.53%) Private Cloud
11 5 (0.44%) IoT
12 4 (0.35%) Anti-Spyware
12 4 (0.35%) CCTV
13 3 (0.26%) Pricing Data
14 2 (0.18%) Augmented Reality
14 2 (0.18%) Data Centre
14 2 (0.18%) Security Operations Centre
Operating Systems
1 141 (12.44%) Windows
2 59 (5.21%) Windows Server
3 37 (3.27%) Android
4 26 (2.29%) Windows 10
5 17 (1.50%) Linux
6 4 (0.35%) Oracle Linux
6 4 (0.35%) Red Hat Enterprise Linux
6 4 (0.35%) Windows Vista
7 3 (0.26%) Mac OS
7 3 (0.26%) Unix
8 2 (0.18%) Mac OS X
8 2 (0.18%) Solaris
9 1 (0.088%) AIX
9 1 (0.088%) Windows Server 2008
9 1 (0.088%) Windows Server 2012
9 1 (0.088%) zOS
Processes & Methodologies
1 645 (56.93%) Problem-Solving
2 96 (8.47%) ITIL
3 65 (5.74%) CRM
4 62 (5.47%) Customer Experience
5 57 (5.03%) Service Delivery
6 56 (4.94%) Continuous Improvement
7 52 (4.59%) Coaching
8 42 (3.71%) Process Improvement
9 39 (3.44%) Mentoring
9 39 (3.44%) Time Management
10 35 (3.09%) Business Intelligence
11 32 (2.82%) Business Development
11 32 (2.82%) Mathematics
12 31 (2.74%) Agile
12 31 (2.74%) ITSM
13 28 (2.47%) Asset Management
14 25 (2.21%) Customer-Centricity
15 24 (2.12%) Decision-Making
15 24 (2.12%) Line Management
16 23 (2.03%) Data Privacy
Programming Languages
1 32 (2.82%) SQL
2 7 (0.62%) JavaScript
3 5 (0.44%) PowerShell
4 4 (0.35%) C#
4 4 (0.35%) Python
5 3 (0.26%) Java
6 2 (0.18%) T-SQL
7 1 (0.088%) Perl
7 1 (0.088%) Ruby
7 1 (0.088%) TypeScript
7 1 (0.088%) VB
7 1 (0.088%) VB.NET
7 1 (0.088%) VB6
Qualifications
1 44 (3.88%) Degree
2 42 (3.71%) DBS Check
3 23 (2.03%) Microsoft Certification
4 15 (1.32%) Security Cleared
5 14 (1.24%) SC Cleared
6 12 (1.06%) HNC
7 7 (0.62%) ITIL Foundation Certificate
7 7 (0.62%) MOS
8 6 (0.53%) A+ Certification
9 5 (0.44%) Network+ Certification
10 4 (0.35%) ACCA
10 4 (0.35%) Azure Certification
10 4 (0.35%) CIMA
11 3 (0.26%) CCNA
11 3 (0.26%) Cisco Certification
11 3 (0.26%) Computer Science Degree
11 3 (0.26%) ITIL Certification
11 3 (0.26%) PMI Certification
11 3 (0.26%) PMP
12 2 (0.18%) MCSE
Quality Assurance & Compliance
1 71 (6.27%) SLA
2 8 (0.71%) GDPR
2 8 (0.71%) ISO/IEC 27001
3 7 (0.62%) QA
4 5 (0.44%) Sarbanes-Oxley
5 4 (0.35%) Cyber Essentials
5 4 (0.35%) Data Quality
5 4 (0.35%) ISO 9001
6 3 (0.26%) ISO 14001
7 2 (0.18%) NIST
8 1 (0.088%) Accessibility
8 1 (0.088%) PMO
System Software
1 100 (8.83%) Active Directory
2 31 (2.74%) Hyper-V
3 30 (2.65%) VMware Infrastructure
4 10 (0.88%) Virtual Machines
5 4 (0.35%) Virtual Desktop
6 2 (0.18%) Docker
6 2 (0.18%) vSphere
7 1 (0.088%) XenApp
7 1 (0.088%) XenDesktop
Systems Management
1 24 (2.12%) Microsoft Intune
2 15 (1.32%) SCCM
3 8 (0.71%) Ansible
4 7 (0.62%) Jamf Pro
5 6 (0.53%) Proxmox
6 5 (0.44%) AirWatch
7 4 (0.35%) FortiGate
7 4 (0.35%) Puppet
7 4 (0.35%) Single Sign-On
8 3 (0.26%) Autotask
8 3 (0.26%) SmoothWall
8 3 (0.26%) Systems Management Server (SMS)
9 2 (0.18%) NetBackup
10 1 (0.088%) Kubernetes
10 1 (0.088%) Terraform
Vendors
1 646 (57.02%) BT
2 198 (17.48%) Microsoft
3 40 (3.53%) VMware
4 33 (2.91%) Cisco
5 22 (1.94%) ServiceNow
6 18 (1.59%) Apple
6 18 (1.59%) Zoho
7 9 (0.79%) Meraki
7 9 (0.79%) Oracle
8 8 (0.71%) Dell
9 7 (0.62%) Salesforce
9 7 (0.62%) SAP
10 6 (0.53%) Citrix
11 5 (0.44%) Google
11 5 (0.44%) Sage
11 5 (0.44%) Sophos
11 5 (0.44%) Veeam
12 4 (0.35%) Perforce
12 4 (0.35%) Red Hat
12 4 (0.35%) Sun