DemandTrendPermanent ITSM Jobs in the North of England

1 to 25 of 67 DemandTrendPermanent ITSM Jobs in the North of England

Manager of IT Service Ops & Customer

Bradford, West Yorkshire, Yorkshire, United Kingdom
Hybrid / WFH Options
Yorkshire Water
APM, and Agile. Extensive background in Service Management or IT Operations within enterprise environments. Strong financial management skills, including budget control and cost optimisation. In-depth knowledge of leading ITSM tools and platforms. Excellent stakeholder engagement and relationship management. Clear, confident communicator with strong interpersonal skills. You will also benefit from having: Familiarity with the utilities sector and its operational More ❯
Employment Type: Permanent, Work From Home
Posted:

IT Support Analyst - Part Time

Manchester, Lancashire, England, United Kingdom
TECHVAULT TALENT LTD
cybersecurity awareness (e.g., GDPR ). Active Directory user management and group policies experience. Service Excellence Comfortable working in a fast-paced, ticket-based environment with multiple priorities. Experience in ITSM platforms (ServiceNow or similar) and exposure to incident/problem/change management. Qualifications ITIL Foundation certification (required). CompTIA A+ or equivalent technical qualification. More ❯
Employment Type: Part-Time
Salary: £30,000 - £35,000 per annum
Posted:

Head of Cloud Services

Newcastle Upon Tyne, United Kingdom
Hybrid / WFH Options
NHS Business Services Authority
frameworks for continuous cloud security assessment and improvement, including monitoring at a platform and workload level. Design incident response and management protocols for cloud environments, working with the organisations ITSM team and workload owners ensuring that business continuity and incident management plans are robust. Digital Delivery and Innovation Collaborate across departments to identify opportunities for cloud adoption that enhance service More ❯
Employment Type: Permanent
Salary: £91342.00 - £105337.00 a year
Posted:

Application Support Engineer - SC Clearance - FTC

Leeds, Yorkshire, United Kingdom
Burendo Limited
the role: Strong stakeholder management and excellent communication skills Solid experience with Git or equivalent source control systems Hands-on experience with AWS or other cloud platforms Familiarity with ITSM tooling (e.g. ServiceNow, Jira Service Management) Proactive mindset with a drive for continuous improvement Excellent problem-solving and troubleshooting abilities Strong understanding of IT systems and keen technical interest Nice More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Application Support Engineer - FTC

Leeds, Yorkshire, United Kingdom
Burendo
the role: Strong stakeholder management and excellent communication skills Solid experience with Git or equivalent source control systems Hands-on experience with AWS or other cloud platforms Familiarity with ITSM tooling (e.g. ServiceNow, Jira Service Management) Proactive mindset with a drive for continuous improvement Excellent problem-solving and troubleshooting abilities Strong understanding of IT systems and keen technical interest Nice More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Delivery Manager

Salford, Manchester, United Kingdom
Hybrid / WFH Options
First Central Services
Duty) Senior IT experience, preferably in fast-paced environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and problem-solving More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Delivery Manager

Manchester, Lancashire, United Kingdom
Hybrid / WFH Options
First Central Services
Duty) Senior IT experience, preferably in fast-paced environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and problem-solving More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Business Transformation Manager

Hessle, United Kingdom
N3i Limited
any other information as required for example completing & distributing action points from meetings. Maintain accurate and secure records of customer interactions, service agreements, and improvement plans. Use and update ITSM/CRM and service management systems to ensure data integrity and accessibility Responsibilities for Research and Development Stay informed about industry trends, customer service innovations, and digital engagement tools. Pilot More ❯
Employment Type: Permanent
Salary: £45954.20 a year
Posted:

Principle Digital Experience Engineer - Nexthink

Bradford, West Yorkshire, Yorkshire, United Kingdom
La Fosse
IT/Computer Science or equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting enterprise IT environments. Strong knowledge of ITIL, ITSM (e.g., ServiceNow), DEX/Network monitoring tools (e.g., Nexthink, ZDX), Microsoft 365/Azure, UEM tools, and scripting (PowerShell, Bash, Python). Data analysis and reporting expertise; ability to identify More ❯
Employment Type: Permanent
Salary: £75,000
Posted:

IT Support Analyst / 1st Line Support Analyst

Leeds, West Yorkshire, Yorkshire, United Kingdom
DGH Recruitment
firm is highly desirable * Knowledge of Windows 10 and Microsoft Office 365 * Understanding of PC Hardware and operating systems * Awareness of using Active Directory * Experience of logging tickets in ITSM call logging software IT Service Desk Analyst/1st Line Support Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH More ❯
Employment Type: Permanent
Salary: £30,000
Posted:

AV Systems Engineer

dunfermline, north east scotland, united kingdom
Harvey Nash
skills Ability to manage and prioritise own time. Ability to work under pressure. Desirable: A professional qualification relating to IT and/or audio visual. Audio visual and IT service management within an education environment. Experience of Windows and Linux virtual server environments Experience of digital signage content management systems. Experience of working with databases Experience of coding Detailed knowledge More ❯
Posted:

IT Service Desk Analyst / 1st Line Support Analyst

Leeds, West Yorkshire, Yorkshire, United Kingdom
DGH Recruitment
firm is highly desirable * Knowledge of Windows 10 and Microsoft Office 365 * Understanding of PC Hardware and operating systems * Awareness of using Active Directory * Experience of logging tickets in ITSM call logging software IT Service Desk Analyst/1st Line Support Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH More ❯
Employment Type: Permanent
Salary: £35,000
Posted:

Operational Technology Analyst

Manchester, Lancashire, United Kingdom
Qualient Technology Solutions UK Limited
IT and OT operations, with a strong track record in networking, security, cloud technologies, automation systems, Active Directory, domain management, switch infrastructure, and IT maintenance. Proven experience in utilizing ITSM frameworks (ITIL v3 or v4) with platforms such as ServiceNow. Key Responsibilities IT and OT Operations Management: Oversee the daily management of IT components within the OT environment, including hardware More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Systems Engineer

Meadowfield Industrial Estate, Durham, County Durham, England, United Kingdom
Hybrid / WFH Options
CEF - City Electrical Factors - IT
large-scale SaaS platforms and integrations. Familiarity with email/web security platforms (e.g. Proofpoint, Forcepoint, Zscaler). Understanding of Atlassian tools such as Jira and Confluence. ITIL/ITSM certifications or relevant qualifications. About Us: CEF (City Electrical Factors) was founded in 1951 in the UK and has grown to become the UK’s leading electrical wholesaler, with over More ❯
Employment Type: Full-Time
Salary: Competitive salary
Posted:

Workplace Technology Engineer

dunfermline, north east scotland, united kingdom
Resourcing Group
user functionalities. Experience with Power Automate, Power Apps, and SharePoint Online customization is a bonus. Excellent communication, training, and documentation skills. ITIL Foundation certification or relevant experience in IT service management is desirable. Apply Now! If you are ready to take on this exciting challenge and help shape the future of workplace technology, we would love to hear from you More ❯
Posted:

IT Manager - Bradford

Bradford, West Yorkshire, England, United Kingdom
Circle Recruitment
improvements in IT service delivery and processes. Managing IT projects from concept to completion. Overseeing vendor relationships and contract performance. What we're looking for: Proven experience in IT service management or a similar leadership role. Knowledge of ITIL best practices and strong understanding of IT infrastructure. Experience managing teams, vendors, and projects in a fast-paced environment. Excellent communication More ❯
Employment Type: Full-Time
Salary: £55,000 - £65,000 per annum
Posted:

Contract Service Desk Lead

Portsmouth, yorkshire and the humber, united kingdom
Hybrid / WFH Options
Spectrum IT Recruitment
a Service Desk leadership role or similar IT support management position. Experience managing a small team, including absence management, performance reviews, and driving target achievement. Strong understanding of IT service management principles, ideally with ITIL knowledge or certification. Proficiency in SQL for data extraction and analysis. Hands-on technical experience with Windows OS builds (including Windows 11), networking hardware, and More ❯
Posted:

Service Desk Engineer French

Sheffield, South Yorkshire, Yorkshire, United Kingdom
Hybrid / WFH Options
Littlefish
is required this is a key aspect of the role! Previous experience in a 1st or 2nd line IT service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server, and Enterprise Networks. Familiarity with More ❯
Employment Type: Permanent
Salary: £28,000
Posted:

Service Desk Technician - Liverpool Hybrid

Liverpool, Merseyside, England, United Kingdom
Hybrid / WFH Options
DCS Recruitment
Liaise with third-party providers and maintain IT asset records What we're looking for: 2-3 years' IT Service Desk or IT Support experience Knowledge of ITIL processes & ITSM tools (Freshservice, Jira) Strong understanding of Windows 10/11, Microsoft 365, and remote support tools Basic networking skills (switches, patching) Clear communication skills and a customer-focused approach Desirable More ❯
Employment Type: Full-Time
Salary: £25,000 - £28,000 per annum
Posted:

Service Delivery Manager - Wholesale

Bradford, Yorkshire, United Kingdom
Morrisons
business running at its best, ensuring systems and services behind every order are dependable and fit for the future. We're looking for someone who has: Experience in IT service management or service delivery, ideally in retail, wholesale or supply chain environments Strong communication skills, you can translate between technical and operational teams A problem solving mindset with a focus More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Desk Analyst

Harrogate, North Yorkshire, Yorkshire, United Kingdom
Redcentric
general queries to providing first time fixes. Information gathering, qualification and prioritisation of new support requests ensuring allocation to the correct support team. Logging relevant information onto the internal ITSM tool - SMAX. Administration of customer account information ensuring that all relevant details are kept current and up to date. Provide first time fixes for support requests e.g. password resets or More ❯
Employment Type: Permanent
Posted:

Major Incident Manager

Sheffield, Yorkshire, United Kingdom
Square One Resources
Demonstrated ability to manage high-pressure incidents and communicate across technical and non-technical stakeholders. Experience in a shift-based or 24/7 operational support model. Proficiency in ITSM tools such as ServiceNow and Jira. Strong analytical, problem-solving, and decision-making skills. Desirable Skills/Experience Although not essential, the following skills are desired by the client: Experience More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT Service Quality Lead

Newcastle upon Tyne, Tyne & Wear, United Kingdom
LTS Resourcing
drive improvements across incident, problem, and change management processes. Collaborate with teams and vendors to resolve quality issues. Mentor service desk and support teams on quality best practices. Use ITSM and analytics tools to track trends and recommend automation for efficiency. Skills and experience required as the IT Service Quality Lead: Proficiency with IT ticketing systems (ServiceNow, Jira, Zendesk) and More ❯
Employment Type: Permanent
Salary: £40000 - £45000/annum + attractive benefits
Posted:

IT Service Quality Lead

Jarrow, Tyne and Wear, England, United Kingdom
LTS Resourcing LTD
drive improvements across incident, problem, and change management processes. Collaborate with teams and vendors to resolve quality issues. Mentor service desk and support teams on quality best practices. Use ITSM and analytics tools to track trends and recommend automation for efficiency. Skills and experience required as the IT Service Quality Lead: Proficiency with IT ticketing systems (ServiceNow, Jira, Zendesk) and More ❯
Employment Type: Full-Time
Salary: Competitive salary
Posted:

Senior IT Service Delivery Analyst

Crewe, Cheshire, England, United Kingdom
Radius
licence management. Eager to learn and passionate about IT Service Delivery with the desire to succeed in a rapidly changing environment. ITIL v4 Foundation certification preferred. Working knowledge of ITSM tools, asset databases and/or licence tracking systems. Experience managing vendor relationships and overseeing contract agreements. Excellent communication skills both written and verbal. Strong organisational and multitasking skills with More ❯
Employment Type: Full-Time
Salary: £0 per annum
Posted:
ITSM
the North of England
10th Percentile
£21,250
25th Percentile
£27,500
Median
£35,000
75th Percentile
£46,125
90th Percentile
£67,500