1 to 25 of 77 Permanent ITSM Jobs in the North of England

into innovative, scalable, and high-performing ServiceNow configurations, customizations, and integrations. The ideal candidate will have a deep understanding of the ServiceNow platform, extensive experience with IT Service Management (ITSM) processes, and a proven track record of successful ServiceNow implementations. Responsibilities: Solution Design: Lead the end-to-end solution design process for ServiceNow implementations, considering business requirements, technical constraints, and … practices. Platform Customization: Customize and configure ServiceNow applications and modules, including Incident Management, Problem Management, Change Management, Asset Management, Service Catalog, Service Portal, HR Service Delivery, IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM). Integration: Design and implement integrations between ServiceNow and other systems, using REST, SOAP, and other integration methods to ensure seamless … as a ServiceNow Architect, leading multiple large-scale ServiceNow implementations. - ServiceNow Certified Implementation Specialist (CIS) or Certified Application Developer (CAD) certifications are preferred. - Strong expertise in IT Service Management (ITSM) processes and ServiceNow platform capabilities. - Proven experience in designing and implementing solutions using various ServiceNow modules and applications. - Deep understanding of ITIL framework and best practices, and the ability to More ❯

scripting (PowerShell, Python or similar). Solid understanding of system architecture, identity, and hybrid connectivity. Experience leading major incident resolution and root cause analysis. Familiar with ITIL processes and ITSM tools. Able to mentor junior colleagues and share technical best practice. Excellent customer focus, communication, and problem-solving skills. Self-driven and adaptable, comfortable working in a fast-paced environment. More ❯

various business platforms Administer Microsoft Intune, Apple Business Manager, and Office 365 Support server and network troubleshooting Assist with IT projects and system improvements Maintain accurate records in the ITSM tool Occasionally visit other sites (full UK driving licence required) Essential Skills & Experience: Demonstrate proven IT skills. Strong customer service and communication skills Experience working to KPIs and SLAs Solid More ❯

various business platforms Administer Microsoft Intune, Apple Business Manager, and Office 365 Support server and network troubleshooting Assist with IT projects and system improvements Maintain accurate records in the ITSM tool Occasionally visit other sites (full UK driving licence required) Essential Skills & Experience: Demonstrate proven IT skills. Strong customer service and communication skills Experience working to KPIs and SLAs Solid More ❯

various business platforms Administer Microsoft Intune, Apple Business Manager, and Office 365 Support server and network troubleshooting Assist with IT projects and system improvements Maintain accurate records in the ITSM tool Occasionally visit other sites (full UK driving licence required) What attributes do I need Demonstrate proven IT skills. Strong customer service and communication skills Experience working to KPIs and More ❯

Experience Knowledge of ITIL Processes Strong knowledge of Microsoft 365, Active Directory, Windows Server, networking (LAN/WAN/Wi-Fi), and virtualisation technologies. Experience with ICT service management (ITSM) systems and ITIL frameworks Leadership and team management Minimum 57 years of experience in ICT support, including at least 2 years in a supervisory or team lead role. Demonstrable experience More ❯

Job Title: IT Service Management Analyst Location: Newcastle Purpose of Role Provide a key link between the various functions of IT from an internal and external vendor and relationship aspect. Key Responsibilities Monitor IT budgets, perform variance analysis, and report risks/issues. Raise and track licensing issues for IT services and projects. Support procurement for services and license renewals More ❯

be the key interface between the IT service delivery team and our internal stakeholders, focusing on fostering strong relationships and driving excellence in all aspects of IT Service Management (ITSM). The successful candidate will blend strong leadership and communication skills with a solid technical foundation, ensuring all operations align with the highest standards of quality and security. Key Responsibilities … service quality, efficiency, and user experience. Supplier Management: Oversee and manage key IT suppliers and vendors, ensuring contracts, service levels, and performance meet business requirements. Technical and Operational Oversight ITSM and Process Management: Own and enforce best IT practices and procedures across the team, particularly concerning ticket management and service delivery processes. Compliance and Governance: Ensure all operational policies, procedures … Required Skills and Experience 3+ years proven experience in a lead or supervisory role managing an infrastructure, TechOps, or CloudOps team. 5+ years demonstrable experience in IT Service Management (ITSM) and a commitment to process improvement. Solid high-level technical knowledge across Operating Systems, SaaS Services (e.g. Okta, Google Workspace, Slack, Miro, Atlassian etc.), and Cloud Platforms (AWS, Azure, GCP More ❯

environment, preferably in a Manufacturing based organization; General End User technology knowledge; End User Workspace platforms (discovery, asset management, client management); End User Microsoft platforms (Active Directory, Office, SCCM); ITSM Tool Set (Ticket Management Software) preferred; Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity: Technical writing skills; Excellent English Language, Written and Spoken. What More ❯

environment, preferably in a Manufacturing based organization; General End User technology knowledge; End User Workspace platforms (discovery, asset management, client management); End User Microsoft platforms (Active Directory, Office, SCCM); ITSM Tool Set (Ticket Management Software) preferred; Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity: Technical writing skills; Excellent English Language, Written and Spoken. What More ❯

/licence management. Eager to learn and passionate about IT Service Delivery with the desire to succeed in a rapidly changing environment. ITIL v4 Foundation certification. Working knowledge of ITSM tools, asset databases and/or licence tracking systems. Experience managing vendor relationships and overseeing contract agreements. Excellent communication skills both written and verbal. Strong organisational and multitasking skills with More ❯

quality frameworks.* Excellent communication, stakeholder management, and cross-functional leadership skills.* Solid working knowledge of ITIL, ISO 27001, Cyber Essentials, and related compliance frameworks. Desirable Formal qualifications in IT service management, quality assurance, or related disciplines.Experience working within sectors requiring safeguarding and enhanced data protection (e.g., education).Strong ability to influence, coach, and drive meaningful change across technical and non More ❯

line position for at least 2 years. Key Responsibilities: Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving technical issues using remote support tools. Troubleshoot workstation, laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. More ❯

efficiently. Meet or exceed defined KPIs and SLA targets. Ensure compliance with site-specific Fire, Security, and Health & Safety regulations. Accurately log all incidents and resolutions using the appropriate ITSM tools. Stay up to date with new technologies and maintain relevant certifications. Participate in 24/7 on-call rota (where applicable) and perform overtime when required. Mentor junior engineers More ❯

teams in a service-driven environment (essential) A background delivering technology services into retail or hospitality sectors (desirable) Experience working with ITIL frameworks (desirable) Proficiency across the Microsoft stack, ITSM tools, WMS platforms, and related systems Strong operational planning skills, including forecasting, resource modelling, and capacity planning Experience managing supply chain or logistics support functions Experience negotiating commercial contract terms More ❯

tasked with the following, Strong interpersonal and communication skills; ability to engage with users confidently. Solid understanding of IT fundamentals ( Windows, macOS , mobile devices, networking basics). Familiarity with ITSM tools, preferably ServiceNow. Ability to work independently and manage multiple tasks effectively. Positive, proactive, and adaptable to changing priorities. More ❯

leading on product configuration, integrations, service upgrades and best-practice processes. You will bring deep knowledge of IT support functions, with experience across tools such as Identity Access Management, ITSM, and Microsoft enterprise technologies. Whilst not essential, knowledge of SailPoint or ServiceNow would be highly advantageous. You will also ensure effective allocation of work within your team, fostering a culture More ❯

leading on product configuration, integrations, service upgrades and best-practice processes. You will bring deep knowledge of IT support functions, with experience across tools such as Identity Access Management, ITSM, and Microsoft enterprise technologies. Whilst not essential, knowledge of SailPoint or ServiceNow would be highly advantageous. You will also ensure effective allocation of work within your team, fostering a culture More ❯

leading on product configuration, integrations, service upgrades and best-practice processes. You will bring deep knowledge of IT support functions, with experience across tools such as Identity Access Management, ITSM, and Microsoft enterprise technologies. Whilst not essential, knowledge of SailPoint or ServiceNow would be highly advantageous. You will also ensure effective allocation of work within your team, fostering a culture More ❯

leading on product configuration, integrations, service upgrades and best-practice processes. You will bring deep knowledge of IT support functions, with experience across tools such as Identity Access Management, ITSM, and Microsoft enterprise technologies . Whilst not essential, knowledge of SailPoint or ServiceNow would be highly advantageous. You will also ensure effective allocation of work within your team, fostering a More ❯

network and security issues Support and maintain customer systems including routers, switches, and firewalls Act as an escalation point for Tier 1 engineers Contribute to change management and IT service management processes Work directly with customers as well as internal project teams Participate in a 24/7 shift rota, including weekends, bank holidays, and on-call cover Engage in More ❯

network and security issues Support and maintain customer systems including routers, switches, and firewalls Act as an escalation point for Tier 1 engineers Contribute to change management and IT service management processes Work directly with customers as well as internal project teams Participate in a 24/7 shift rota, including weekends, bank holidays, and on-call cover Engage in More ❯

network and security issues Support and maintain customer systems including routers, switches, and firewalls Act as an escalation point for Tier 1 engineers Contribute to change management and IT service management processes Work directly with customers as well as internal project teams Participate in a 24/7 shift rota, including weekends, bank holidays, and on-call cover Engage in More ❯

operations. From field teams to depot logistics and our hybrid workforce, you'll ensure seamless service delivery across every touchpoint. Leading a team of 7, you'll oversee IT service management, end-user computing, helpdesk performance, and the effective management of our IT assets. You'll work closely with business leaders and technology partners to align IT services with Acosta More ❯

a high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals … and technology trends. Service Desk Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management (ITSM), including ITIL, incident management, problem management, and change management. Practical experience with ITSM tools and platforms. Deep understanding of service delivery processes and frameworks such as ISO27001, NIST, or Cyber More ❯