1 to 25 of 46 Permanent ITSM Jobs in the North of England

to learn and adapt to new technologies. Proficient in troubleshooting Windows operating system. Familiarity with M365, Active Directory, and basic networking concepts. Knowledge of remote desktop tools and IT Service Management tools. More ❯

the ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role will be fully on-site in Manchester . As part of your More ❯

years of experience in IT roles with increasing responsibility Minimum 3 years in system administration and IT support Strong communication and teamwork skills Proven experience in IT service management and SLA monitoring Analytical mindset with strong troubleshooting abilities Self-motivated, adaptable, and committed to continuous learning Certifications such as Microsoft Certified: Azure Administrator Associate or MCSE are advantageous Willingness to More ❯

What you will bring: Customer service experience (IT or non-IT industry) Experience handling IT support calls and troubleshooting technical issues Familiarity with Windows 10, Active Directory, and ServiceNow ITSM tool Basic understanding of the ITIL Framework (certification is a plus) Strong problem-solving skills with great attention to detail Excellent communication and teamwork skills Ability to work under pressure More ❯

What you will bring: Customer service experience (IT or non-IT industry) Experience handling IT support calls and troubleshooting technical issues Familiarity with Windows 10, Active Directory, and ServiceNow ITSM tool Basic understanding of the ITIL Framework (certification is a plus) Strong problem-solving skills with great attention to detail Excellent communication and teamwork skills Ability to work under pressure More ❯

and implementation of digital transformation projects. Champion a culture of customer service excellence and innovation. About You You will be a confident leader with a strong background in IT service management and a passion for delivering outstanding user experiences. You'll bring: Proven experience in IT service delivery, ideally within a large or complex organisation. Strong understanding of ITIL processes More ❯

and working with the team to ensure that we work on tickets within the agreed Service Level Agreements for the business. Your main role will be working on our ITSM tool Halo to ensure that tickets are picked up, worked on within the SLA’s, and escalating tickets to either 3rd parties or internally to resolve more complex issues. You More ❯

Responsibilities Act as the first point of contact for all incoming support requests via phone, email, and ticketing system. Log, categorise, and prioritise incidents and service requests in the ITSM system. Assign tickets from the unassigned queue to the appropriate team or engineer. Troubleshoot and resolve 1st line issues related to desktops, laptops, printers, mobile devices, and common software applications More ❯

on ServiceNow capabilities, integrations, and module optimisation. Contribute to tooling strategy and future procurement decisions related to ServiceNow. Skills & Experience Strong hands-on experience with the ServiceNow platform , particularly ITSM and ITOM modules (IRM/SPM desirable). Experience configuring, administering, or implementing ServiceNow in an enterprise or multi-supplier environment. Solid understanding of ITIL processes, Agile delivery, and service More ❯

on ServiceNow capabilities, integrations, and module optimisation. Contribute to tooling strategy and future procurement decisions related to ServiceNow. Skills & Experience Strong hands-on experience with the ServiceNow platform , particularly ITSM and ITOM modules (IRM/SPM desirable). Experience configuring, administering, or implementing ServiceNow in an enterprise or multi-supplier environment. Solid understanding of ITIL processes, Agile delivery, and service More ❯

/Change Management/Health Informatics/Process Redesign or similar, or an equivalent level of knowledge gained through practical experience Clinical Registration with a professional body Desirable IT Service Management Qualification Project Management Qualification CSO awareness with the completion of formal training in six months of starting in post Disclosure and Barring Service Check This post is subject to More ❯

OS (Windows 10 & 7), including build, configuration, and registry settings. Proficiency in Microsoft Office and a basic understanding of SCCM and Active Directory. Familiarity with IT service models and ITSM tools (eg, ServiceNow). Understanding of network technologies including LAN/WAN/vLAN, Wi-Fi, DHCP, DNS/WINS, PXE, and VPN/remote connectivity. Experience with computer peripherals More ❯

leading teams of ServiceNow developers and implementing quality standards (code and architectural reviews). 5+ ServiceNow CIS certifications . Experience with at least three ServiceNow product lines outside of ITSM (e.g., ITOM, ITAM, HR, CSM, SPM, HAM/SAM). Advanced scripting and integration skills - JavaScript, SQL, API/Web Services . Experience integrating ServiceNow with cloud platforms (AWS, Azure More ❯

specific SLAs. What are we looking for in the successful candidate? Previous experience within a 1st and 2nd line IT service desk or similar technical role Previous experience using ITSM case management software Previous experience using remote support tools to run diagnostics and troubleshooting. Prior experience in troubleshooting and supporting the following technologies - Windows 10, Office 365 Admin Centre, Active More ❯

to assess control effectiveness and identify compliance gaps against frameworks such as NIST, ISO 27001, CIS Benchmarks, and PCI DSS. Experienced in conducting security assessments and aligning solutions with ITSM, ITIL, and service improvement standards. Proven track record in supporting security incidents, implementing automation, and developing scripts to enhance operational efficiency. Adept at translating technical findings into clear, actionable reports More ❯

will directly influence how technology supports services nationwide. IT Helpdesk Technician Responsibilities Deliver 1st line IT support both remotely and on-site Manage and resolve incidents via the IT Service Management platform Configure, deploy, and maintain laptops, desktops, and corporate devices Support Microsoft 365 suite including Teams, SharePoint, and Exchange Manage Active Directory and Microsoft Entra ID (formerly Azure AD More ❯

secure them effectively Solid knowledge of network architecture and protocols, including the OSI model, and how to apply layered security Experience with vulnerability management, security assessments, and working within ITSM/ITIL frameworks A proactive mindset - you're always looking for ways to improve, automate, and enhance how security is delivered Strong communication skills - you're confident translating technical risks More ❯

code reviews, and architectural integrity. Act as a trusted advisor to clients, providing guidance on platform strategy, integrations, and automation. Oversee delivery of complex multi-module ServiceNow solutions, including ITSM, ITOM, ITAM, HR, CSM, SPM, and HAM/SAM. Integrate ServiceNow with cloud infrastructure and enterprise systems. Continuously seek opportunities to improve methodology, service offerings, and client outcomes. Stay current More ❯

code reviews, and architectural integrity. Act as a trusted advisor to clients, providing guidance on platform strategy, integrations, and automation. Oversee delivery of complex multi-module ServiceNow solutions, including ITSM, ITOM, ITAM, HR, CSM, SPM, and HAM/SAM. Integrate ServiceNow with cloud infrastructure and enterprise systems. Continuously seek opportunities to improve methodology, service offerings, and client outcomes. Stay current More ❯

code reviews, and architectural integrity. Act as a trusted advisor to clients, providing guidance on platform strategy, integrations, and automation. Oversee delivery of complex multi-module ServiceNow solutions, including ITSM, ITOM, ITAM, HR, CSM, SPM, and HAM/SAM. Integrate ServiceNow with cloud infrastructure and enterprise systems. Continuously seek opportunities to improve methodology, service offerings, and client outcomes. Stay current More ❯

code reviews, and architectural integrity. Act as a trusted advisor to clients, providing guidance on platform strategy, integrations, and automation. Oversee delivery of complex multi-module ServiceNow solutions, including ITSM, ITOM, ITAM, HR, CSM, SPM, and HAM/SAM. Integrate ServiceNow with cloud infrastructure and enterprise systems. Continuously seek opportunities to improve methodology, service offerings, and client outcomes. Stay current More ❯

winning consumer food brands. Objectives of this role Lead and develop a high-performing IT service team to deliver exceptional support across the organization Establish and maintain robust IT service management frameworks using JIRA Agile processes, ITIL methodologies, or similar industry standards Drive continuous improvement initiatives to enhance service quality, efficiency, and user satisfaction Ensure seamless integration between IT operations … Use quantitative and qualitative data to drive user-focused improvements Ensure IT services meet or exceed user expectations Required Skills and Qualifications Minimum 5 years of experience in IT service management or similar role, with at least 2 years in a leadership capacity Proven experience managing IT teams and driving service delivery improvements Strong knowledge of IT service management frameworks … environments, virtualization, and cloud platforms (AWS, Azure) Experience with IT budgeting, vendor management, and contract negotiation Understanding of GDPR, data protection, and IT compliance requirements Experience implementing or managing ITSM platforms Benefits 25 days annual leave plus Bank Holidays Birthday Leave Private Healthcare Bonus Scheme Pension Plan Cycle to Work Scheme Staff socials and events Staff Discount Access to retail More ❯

telecoms). Strong commercial acumen and stakeholder management skills. Preferred Qualifications Bachelor's degree in Supply Chain, IT, or related field. CIPS or CPSM certification. Familiarity with ITAM/ITSM tools (e.g., ServiceNow, Lansweeper). Core Competencies Strategic thinker with a knack for long-term planning. Expert negotiator with strong influencing skills. Analytical mindset with financial forecasting capabilities. Relationship builder More ❯

build strong relationships internally and externally Excellent documentation writing skills. Excellent troubleshooting and analytical skills. Good knowledge of ITIL or hold ITIL certification. Good experience knowledge of working with ITSM tools Good knowledge and understanding of IT networks such as routers, switches and firewalls. (knowledge of Silver Peak/Aruba SDWAN would be an advantage) Benefits Work mobile Laptop More ❯

/licence management. Eager to learn and passionate about IT Service Delivery with the desire to succeed in a rapidly changing environment. ITIL v4 Foundation certification. Working knowledge of ITSM tools, asset databases and/or licence tracking systems. Experience managing vendor relationships and overseeing contract agreements. Excellent communication skills both written and verbal. Strong organisational and multitasking skills with More ❯