1 to 25 of 32 Permanent SLA Jobs in the North of England

timely updates to clients. Escalate complex or high-priority issues to 3rd Line engineers as needed. Contribute to a busy service desk environment, maintaining SLA targets and quality standards. Essential Skills & Experience Experience in a 2nd Line support role, ideally within an MSP or managed IT environment. Knowledge of Microsoft ...

intermediate escalation point and technical mentor for other members of the analyst team. Operate and manage security incidents and requests to SLA guidelines. Review, action, and escalate, any unusual event behaviour identified. Assist with development and maintenance of the Firm-wide security infrastructure configuration, policies and procedures, identifying improvements ...

solutions). Troubleshooting and resolving application issues while minimising business disruption. Monitoring system performance, including batch jobs and integrations. Managing support tickets within agreed SLA timeframes (some occasional out-of-hours work). Supporting upgrades, testing cycles, and deployments from test to live environments. Acting as a bridge between technical ...

professional manner. Create, update and maintain installation, implementation, maintenance and configuration documentation as needed. Support the wider business by ensuring system performance, uptime, customer SLA's and internal metrics are met. Abide by and comply with company compliance standards, policies, guidelines and or procedures. Support multiple environments; on-prem office ...

user best practices, identifying and mitigating repeatable cases and creating knowledge base articles (KBA's). Responsibility for resolving Incidents and Service Requests to SLA using tools such as Service Now, SCCM and Intune. Accurate IT hardware management using a Configuration Management Database (CMDB) and Active Directory (AD). Requirement ...

accurate registration of new incidents and requests Manage incidents and requests through to resolution to ensure agreed SLAs are met Achievement of teams SLA’s & KPI’s adhering to accepted Technology Services processes and principles Aim to fix user issues at the first point of contact to increase customer satisfaction ...

relates to system configuration, mapping and processes Infrastructure life cycle management and capacity planning Liaise with third party suppliers to ensure resolution to agreed SLA's and standards Following a period of training and assessment, form part of the 24x7 duty rota (1 in every 4/5 weeks) Work ...

ensuring incidents and requests are resolved efficiently and within agreed service levels. Your responsibilities will include: Providing 2nd line technical support , resolving incidents within SLA targets and maintaining a low incident rate. Completing assigned tasks accurately and within agreed timeframes. Handling Non-Standard Requests (NSR) in line with agreed delivery ...

days a week at the client's site at Barrow-in Furness. Your role: Take ownership of 2nd line support responsibilities, resolving incidents within SLA and contributing to a target of fewer than 2% incidents per month. Complete assigned tasks within agreed timeframes, ensuring quality and consistency. Carry ...

managing and maintaining NextGen Mirth Connect interface engine Experience of working with Postgres and Elasticsearch Skills Essential Able to work to deadlines and SLA targets Able to resolve technical and complex faults Other Essential Must be able to travel between Trust sites during a shift Disclosure and Barring Service Check ...

flows between DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources. Investigate and resolve incidents, service requests, and escalations in alignment with SLA requirements. Conduct root cause analysis (RCA) and drive permanent fixes for recurring or high-severity issues. Support patching, upgrades, deployments, and system configuration changes. Collaborate ...

across Windows, Office 365, Azure, networks, and cloud platforms Assist with project work such as migrations, deployments, and upgrades Maintain detailed documentation and ensure SLA targets are met Deliver excellent service with a proactive and consultative approach Requirements: Previous MSP experience is essential, with strong problem-solving skills ...

across Windows, Office 365, Azure, networks, and cloud platforms Assist with project work such as migrations, deployments, and upgrades Maintain detailed documentation and ensure SLA targets are met Deliver excellent service with a proactive and consultative approach Requirements: Previous MSP experience is essential, with strong problem-solving skills ...

Kanban/Scrum, source control, code review and quality gates. Vendor & Service Management Experience managing third party technology partners (desktop/infrastructure), with clear SLA discipline and service improvement plans. Desirable Experience & Technical Background Awareness of Flutter/Dart for cross platform apps. Experience with Mobile Device Management (e.g., Microsoft ...

professional manner. Create, update and maintain installation, implementation, maintenance and configuration documentation as needed. Support the wider business by ensuring system performance, uptime, customer SLA's and internal metrics are met. Abide by and comply with company compliance standards, policies, guidelines and or procedures. Support multiple environments; on-prem office ...

software is bug-free. Make sure that any fixes we find are thoroughly tested and approved before they're released to customers. Follow the SLA commitments to make sure that fault analysis, diagnosis, and resolution are handled correctly. Code, test, and integrate software in line with the company's Software ...

Champion coding standards through comprehensive code reviews, pair programming, and knowledge-sharing sessions Leverage observability tools to monitor integration health, identify bottlenecks, and ensure SLA compliance Collaborate with cross-functional teams including DevOps & Development, and Warehouse Operations to deliver robust solutions Requirements: 5+ years commercial development experience in at least ...

accurate information and guidance based on customer needs - Logging and updating case details clearly and accurately - Following processes and compliance requirements - Working to achievable SLA and KPI targets - Identifying recurring issues and suggesting improvements - Supporting the wider team to keep things running smoothly Its a fast-paced role where communication ...

Engineers daily. Familiar with general office processes & procedures Work effectively as part of a team. Able to work towards KPI's and strict SLA's. Able to work under pressure in a fast-paced operational environment. Basic knowledge of Fault Management Systems. Liaise with Engineers to issue faults and receive ...

support cases and maintain audit trails Learn to interpret technical documentation such as knowledge base articles, vendor specs, and network diagrams Contribute to meeting SLA targets, including a 15-minute response time Participate in the implementation of security measures such as MFA, antivirus configuration, group policies, and encryption Gain exposure ...

ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and in compliance with their agreed Service Level Agreement Candidate Requirements: Able to work on your own with minimal supervision and to be able to manage your time effectively and pro-actively Good level ...

ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and in compliance with their agreed Service Level Agreement Candidate Requirements: Able to work on your own with minimal supervision and to be able to manage your time effectively and pro-actively Good level ...

ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and in compliance with their agreed Service Level Agreement Candidate Requirements: Able to work on your own with minimal supervision and to be able to manage your time effectively and pro-actively Good level ...

Recruitment Agency in relation to this vacancy. We are an Equal Opportunities Employer. Keywords: Service Desk Manager, IT Support Manager, MSP Team Leader, SLA Management, KPI Reporting, Escalation Manager, IT Service Manager, Sheffield IT Jobs, Managed Services. ...

team, you'll contribute to a strong service culture built on collaboration, knowledge sharing, and customer focus. Key Responsibilities Deliver technical support within agreed SLA timeframes Diagnose and resolve faults efficiently and accurately Perform routine maintenance, updates, and modifications Assist with equipment installations and configuration Understand and adhere to SLAs ...