1 to 25 of 37 Permanent SLA Jobs in the North of England

internal training programs to advance to higher technical levels Proactively utilise the online training portals made available Key Performance Indicators (KPIs) Handle ticket within SLA after being escalated First-time resolution of complex issues Customer satisfaction ratings (CSAT) for escalated tickets resolved Proactive issue identification and resolution rates Accurate time ...

Line. Troubleshoot issues across Azure, Microsoft 365, servers, virtualisation, networking, and security tools. Perform root-cause analysis and document long-term fixes. Ensure SLA compliance and deliver a high-quality support experience. Infrastructure & Cloud Management Manage Azure resources (VMs, networking, security, automation). Maintain Windows Server, AD, DNS, DHCP ...

users via remote tools, phone and email, with opportunities to assist on 2nd Line tasks • Log, triage and resolve incidents & service requests within SLA timeframes • Manage and update ticket queues, ensuring clear documentation of troubleshooting steps and progress • Support client onboarding, device setup and user configuration (Windows & macOS) • Assist ...

communication and customer experience. Core responsibilities include: Providing telephone and ticket-based 1st-line support Assessing ticket urgency, gathering key information, and ensuring SLA compliance Managing and updating customers proactively throughout incident resolution Escalating issues appropriately while maintaining responsibility for communication Acting as the central point of contact between customers ...

cases, accurately against the correct account. Provide one to one training as and when required based on client's needs. Always ensure Service Level Agreement adherence. Meet and exceed Key Performance Indicators. Arrange and sit Microsoft Teams meetings alongside clients with support queries. Requirements: In-depth and current knowledge ...

effectively as part of a Service Desk team Prioritising incoming requests via the ticketing system, categorising and logging issues accordingly. Ensuring Service Level Agreements (SLA’s) are met, and tickets are completed within target Actively troubleshooting problems/issues to provide end user resolution Demonstrating excellent customer service skills when ...

Microsoft 365 Configure MFA, Conditional Access, and endpoint security policies Troubleshoot device build, deployment, and provisioning issues Ensure builds are standardised, documented, and meet SLA requirements Maintain accurate asset records and technical documentation Support onboarding, offboarding, and device refresh processes Identify opportunities to improve and automate build and provisioning workflows ...

experience Experience in ITIL Problem Management leadership or similar roles. Experience of working with third parties as a Problem manager and working with SLA ITIL v4 certification (Managing Professional or Strategic Leader preferred, but not essential). Strong analytical skills and ability to make data-informed decisions. Experience managing supplier ...

UK. Key Responsibilities of Technical Support Engineer Provide prompt and effective technical assistance to customer inquiries via phone and email, adhering to SLA requirements. Remotely troubleshoot and resolve software issues; escalate complex incidents to appropriate teams as needed. Accurately document customer interactions, incidents, and solutions in the internal ticketing system. ...

circlerecruitment . com Keywords: IT Manager/Service Desk/Windows Server/Active Directory/Exchange Online/Intune/Microsoft 365/SLA/Service Delivery/Newcastle Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus ...

Govern ongoing AMS work covering application support, incident management, problem management, and enhancements. · Drive continuous improvement, automation, and efficiency within support and operations. · Ensure SLA adherence, service stability, and client satisfaction across BAU support functions. Account Governance & Financial Management · Own governance across a strategic account covering budgeting, quarterly planning, forecasting ...

resolve critical incidents. Support Service Desk and 1st Line Engineers. Maintain technical knowledge and accreditations. Requirements: 2–3 years’ experience in a similar SLA-driven support role. Strong experience with Cisco Switches/Routers and some of: Fortinet, Palo Alto, Checkpoint, Cisco Meraki, HP Aruba, F5, Azure, AWS. Preferred: Netscaler ...

Govern ongoing AMS work covering application support, incident management, problem management, and enhancements. · Drive continuous improvement, automation, and efficiency within support and operations. · Ensure SLA adherence, service stability, and client satisfaction across BAU support functions. Account Governance & Financial Management · Own governance across a strategic account covering budgeting, quarterly planning, forecasting ...

admin teams (UK, Europe, US, APAC), driving performance through daily oversight, workflow management, and coaching. Oversee day-to-day operations including allocation of workload, SLA adherence, and prioritization of onboarding tasks across global regions. Monitor team productivity and output through daily dashboards and performance metrics, ensuring service standards/deadlines ...

relevant Timesheet data accurately and efficiently. Supporting ad hoc external client billing (invoicing)/timesheets. Respond/resolve queries in line with company SLA’s timescales. Assisting the Senior/Principal Contract Administrators for EMEA. Calculating and managing key payments to our IT Contractors. Recruitment onboarding, compliance & right-to-work ...

/or replacing of client hardware Supporting updates and/or roll-outs for client applications (training of users as needed) Working to SLA's Prioritising and managing multiple open tickets Establishing good working relationships with clients You will also; Take details of any problem or service requirement from clients ...

implementing new systems, with ability to understand and maintain/enhancing existing systems Strong problem solving skills Time managed and organised, you can meet SLA's that are prescribes and take appropriate action to ensure none of them are exceeded. Strong analytical capability Experience in the following: iSeries email iSeries ...

Knowledge of DHCP, DNS. Maintain IT inventory, coordinate vendor support, and assist with procurement Support Mac devices Strictly adhere to defined Service Level Agreements (SLA's) Support recurring meetings, events, and after-hours activities as required Good to have skills L1 level network troubleshooting and resolution for LAN Connectivity Hands ...

software is bug-free. Make sure that any fixes we find are thoroughly tested and approved before they're released to customers. Follow the SLA commitments to make sure that fault analysis, diagnosis, and resolution are handled correctly. Code, test, and integrate software in line with the company's Software ...

this vacancy. We are an Equal Opportunities Employer. Service Operations Manager, Service Delivery Manager, MSP Operations, IT Service Manager, Service Desk Manager, ITIL, SLA Management, Escalation Manager, Sheffield IT Jobs, MSP Careers Yorkshire ...

this vacancy. We are an Equal Opportunities Employer. Service Operations Manager, Service Delivery Manager, MSP Operations, IT Service Manager, Service Desk Manager, ITIL, SLA Management, Escalation Manager, Sheffield IT Jobs, MSP Careers Yorkshire ...

Liaising with other departments within the company to service clients (i.e. support, operations, product team) • Monitoring support tickets and Internal dashboard to prevent any SLA breaches Responsible for arranging governance meeting with key accounts and providing KPI reporting Our ideal Account Manager will have: Excellent customer service and communication (written ...

Liaising with other departments within the company to service clients (i.e. support, operations, product team) • Monitoring support tickets and Internal dashboard to prevent any SLA breaches Responsible for arranging governance meeting with key accounts and providing KPI reporting Our ideal Account Manager will have: Excellent customer service and communication (written ...

through to full resolution and client satisfaction. You will facilitate resolution and ensure key stakeholders including the customer are updated within the agreed escalation SLA so that impediments do not detract from on-time delivery Communication & reporting: You will ensure project deliverables, task deadlines and milestones are clearly understood ...

understanding of: Manufacturing/SC operational contexts and the IT services that support them (network, SAP, workplace, local support). Service operations and SLA management: incident, problem, change, and knowledge processes; escalation handling. Maintenance and security coordination: patching cycles, vulnerability follow-up, backup/restore, continuity planning. Operational reporting ...