1 to 25 of 74 Permanent Service Management Jobs in the North of England

Head of Managed Services to lead and evolve a critical, high‐impact managed services function. This is a leadership role with full accountability for service delivery, service desk operations, engineering teams, and ITIL-led service management across a 24×7 UK and nearshore model (UK & Sofia … commercially sound, and delivering an outstanding customer experience. This role is ideal for someone with a strong MSP background who has grown and led service desk and managed services environments at scale. Core Responsibilities Own and deliver the managed services strategy, ensuring the portfolio is scalable, commercially sound ...

secure, data and analytical tools, services, platforms and applications, ensuring access to high quality data and analytics services, internally and externally. As a Senior Service Delivery Manager, you will lead a defined set of interdependent service delivery activities, including the associated business change tasks and establish appropriate governance … duties of the job The role requires professional expertise in the effective use of programme/project methodologies and techniques in the context of service delivery, as well as the ability to work with technical and non-technical stakeholders. You will be responsible for the overall integrity and coherence ...

seeking a highly motivated CMDB Product Manager to join our IT Service Management team at Barclays. This is an exciting opportunity to play a key role collaborating with technology teams to optimise and improve our IT service management processes. You’ll be involved in delivery … ITOM Discovery and IRE policy design Agile product ownership (OKRs, backlog, release planning) leading cross-functional squads and vendor partners Strong data governance & quality management, experience with critical data elements, lineage, attestations, automated compliance monitoring and MI publishing Some other highly valued skills may include: Experience integrating CMDB with ...

Service Architect Location: UK (Hybrid – Leeds/London, with national travel as required) Permanent Role Role Positioning Summary This role is not a solution architect or technical lead . It exists to ensure that: Critical data pipelines can be operated, supported, and governed reliably every day—by people … were not involved in building them. The Service Architect is responsible for defining, implementing, and assuring the BAU service model for critical data engineering pipelines, ensuring they can be operated, supported, and governed sustainably once transitioned into ongoing operations. Operating within the scope of the project, the Service ...

Service Architect Advisory Services - Business Consulting & Advisory | GTO Permanent Remote £50,000 - £70,000 Join us as a Service Architect in our Advisory Services team, where complex challenges meet meaningful outcomes. Youll be part of a collaborative consulting community that blends deep service management expertise with … initiatives. Youll help shape how services are designed, structured, governed, and evolvedensuring they deliver value from concept through to live operation. This is a service-level architecture role , focused on end-to-end service design and lifecycle thinkingnot detailed technical solution design or day-to-day delivery. What ...

Service Architect Advisory Services - Business Consulting & Advisory | GTO Permanent Remote £50,000 - £70,000 Join us as a Service Architect in our Advisory Services team, where complex challenges meet meaningful outcomes. Youll be part of a collaborative consulting community that blends deep service management expertise with … initiatives. Youll help shape how services are designed, structured, governed, and evolvedensuring they deliver value from concept through to live operation. This is a service-level architecture role , focused on end-to-end service design and lifecycle thinkingnot detailed technical solution design or day-to-day delivery. What ...

Service Architect Advisory Services - Business Consulting & Advisory | GTO Permanent Remote £50,000 - £70,000 Join us as a Service Architect in our Advisory Services team, where complex challenges meet meaningful outcomes. Youll be part of a collaborative consulting community that blends deep service management expertise with … initiatives. Youll help shape how services are designed, structured, governed, and evolvedensuring they deliver value from concept through to live operation. This is a service-level architecture role , focused on end-to-end service design and lifecycle thinkingnot detailed technical solution design or day-to-day delivery. What ...

Service Architect Advisory Services - Business Consulting & Advisory | GTO Permanent Remote £50,000 - £70,000 Join us as a Service Architect in our Advisory Services team, where complex challenges meet meaningful outcomes. Youll be part of a collaborative consulting community that blends deep service management expertise with … initiatives. Youll help shape how services are designed, structured, governed, and evolvedensuring they deliver value from concept through to live operation. This is a service-level architecture role , focused on end-to-end service design and lifecycle thinkingnot detailed technical solution design or day-to-day delivery. What ...

Service Architect Advisory Services - Business Consulting & Advisory | GTO Permanent Remote £50,000 - £70,000 Join us as a Service Architect in our Advisory Services team, where complex challenges meet meaningful outcomes. Youll be part of a collaborative consulting community that blends deep service management expertise with … initiatives. Youll help shape how services are designed, structured, governed, and evolvedensuring they deliver value from concept through to live operation. This is a service-level architecture role , focused on end-to-end service design and lifecycle thinkingnot detailed technical solution design or day-to-day delivery. What ...

Service Architect Advisory Services - Business Consulting & Advisory | GTO Permanent Remote £50,000 - £70,000 Join us as a Service Architect in our Advisory Services team, where complex challenges meet meaningful outcomes. Youll be part of a collaborative consulting community that blends deep service management expertise with … initiatives. Youll help shape how services are designed, structured, governed, and evolvedensuring they deliver value from concept through to live operation. This is a service-level architecture role , focused on end-to-end service design and lifecycle thinkingnot detailed technical solution design or day-to-day delivery. What ...

Service Architect Advisory Services - Business Consulting & Advisory | GTO Permanent Remote £50,000 - £70,000 Join us as a Service Architect in our Advisory Services team, where complex challenges meet meaningful outcomes. Youll be part of a collaborative consulting community that blends deep service management expertise with … initiatives. Youll help shape how services are designed, structured, governed, and evolvedensuring they deliver value from concept through to live operation. This is a service-level architecture role , focused on end-to-end service design and lifecycle thinkingnot detailed technical solution design or day-to-day delivery. What ...

Service Delivery Manager £15m Field Service Business | 60 Engineers | Dynamic Team Culture Join a thriving, people-focused organization as our Service Operations Manager — leading the internal help desk that powers a high-performing team of 60 field engineers. You’ll oversee the planning, scheduling, and invoicing … field operations through a cutting-edge, cloud-based Field Service Management (FSM) system — ensuring our customers receive world-class service. We’re an employer of choice, fostering collaboration, growth, and belonging. You’ll use data insights and exception reporting to drive efficiency, motivate your team, and deliver results ...

Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site ...

Service Manager Location: Lingley Mere, Warrington (Hybrid) Salary: Competitive Hours: 37 per week Contract: Permanent, Full Time Additional pay for 1 in 6 weeks standby cover Help us deliver great water for a stronger, greener and healthier Northwest. At United Utilities, we don’t just keep the taps flowing … committed to protecting the environment, supporting local communities and creating a workplace where everyone can thrive. We’re now looking for an IT Service Manager to join our close-knit team, working at the heart of our Technology Services function. If you’re passionate about delivering exceptional IT service ...

Description Netstratum is seeking a highly experienced ITSM professional with deep expertise in ITSM platforms to lead the design, configuration, and implementation of our service management platform. This role will play a critical part in replacing our existing system, Cherwell Service Management, and ensuring a smooth … migration while optimizing workflows and service delivery. This is not a support/admin role—we are looking for someone who can architect, implement, and transform ITSM processes at scale. Key Responsibilities Platform Implementation & Architecture Platform Implementation & Architecture Lead end-to-end implementation and optimization of ITSM platforms Design ...

cross-functional DevOps team responsible for continuous development of new features and for supporting live operations (L2 and L3) of a mission-critical service classified as Critical National Infrastructure (CNI). The service operates under strict SLA/SLO requirements, requiring disciplined operational practices, reliable releases and calm … clear runbooks, decision rights and escalation paths. You will uplift capability by creating T‐shaped practitioners so everyone can contribute across development, operations and service resilience, while providing people leadership and owning delivery excellence, financial management and reporting. Key responsibilities DevOps delivery leadership (build + run) Lead ...

services and Infrastructure, leading the internal helpdesk team and working closely with the IT Director to turn strategy into practical outcomes — from service reliability and cyber resilience through to use of AI and automation. Within this role, the IT Operations Manager will be responsible for: IT service delivery … operations • Owning the day to day running of IT services across infrastructure, cloud platforms, business applications, telephony, and end user computing • Being accountable for service health, capacity, and major incident escalation People leadership • Day to day supervision of the Helpdesk team • Appraisals and performance management Infrastructure and Cloud ...

services and Infrastructure, leading the internal helpdesk team and working closely with the IT Director to turn strategy into practical outcomes — from service reliability and cyber resilience through to use of AI and automation. Within this role, the IT Operations Manager will be responsible for: IT service delivery … operations Owning the day‐to‐day running of IT services across infrastructure, cloud platforms, business applications, telephony, and end‐user computing Being accountable for service health, capacity, and major incident escalation People leadership Day to day supervision of the Helpdesk team Appraisals and performance management Infrastructure and Cloud ...

career at BAE Systems could take you. Job Description: This role leads the day‐to‐day support of the Siemens Teamcenter PLM Unified service, managing incidents and service requests through ServiceNow. It involves maintaining a robust support knowledge base, collaborating with external vendors, international partners, and third‐party … teams on data transfers, and ensuring effective infrastructure monitoring and fault resolution. The role also delivers clear reporting on service performance and toolset data to support continuous improvement. Core duties: Lead and own the day‐to‐day application support for the Siemens Teamcenter PLM Unified service, ensuring stability ...

Manager Wakefield (Site based) £40,000 - £50,000 Elevation Tech & Transformation are looking for an experienced Operations & Incident Manager to take ownership of live service stability, incident response, and operational performance in a fast-paced, technology-driven environment. This is a hands-on leadership role where … centre of major incidents, service disruption management and day-to-day operations, leading two teams and ensuring services are delivered consistently, efficiently and in line with customer expectations. If you enjoy being the person who brings order to chaos when systems go down, this is exactly that kind ...

DWP. Digital with Purpose. We are looking for an IT Service Manger to join our community of tech experts in DWP Digital. Our DWP Digital teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person … extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Demonstrable Service Management experience, including understanding and exposure to the ITIL Service Management Framework. Ability to build strong relationships across a wide range of stakeholders ...

opportunity to join a growing organisation in a brand-new role , where you’ll take full ownership of establishing and shaping the IT Asset Management function from the ground up. We’re looking for someone who can not only manage assets but design, implement, and embed best-in-class … operates within the business. The Role As IT Asset Manager, you will be responsible for building and leading the organisation’s approach to asset management, ensuring full visibility, compliance, and optimisation across the IT estate. Key Responsibilities Establish and own the IT Asset Management function , including processes, policies ...

Technology continues to grow our SAP Practice and were looking for an experienced SAP Service Delivery Manager to join us. Were passionate about building diverse, inclusive teams and actively encourage applications from women, underrepresented groups, and neurodivergent candidates, with support and adjustments available throughout the hiring process. … Service Delivery Manager, youll take full ownership of service delivery for a single, strategic customer. This is not a portfolio role youll be fully dedicated to one account, embedded within the customers environment and working closely with their team day to day. The customer operates a global business ...

leading gaming company seeks a Head of Service Management in Manchester to lead the strategic delivery of ITSM capabilities. You will drive service operations, ensure efficient service delivery, and champion a service-oriented culture. The ideal candidate will have significant senior level experience in ITSM ...

Role: Incident & Problem Management Analyst (SC Eligible/Clearance) Job Type: Permanent Location: Warrington Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference … with customers and identify opportunities to support their strategy and improve their processes across functions. Job Purpose and Primary Objectives The Incident and Problem Management Analyst will be the first point of contact for providing technical support to the accounts designated users. Activities require a competent aptitude for working ...