1 to 25 of 66 Permanent Service Management Jobs in the North of England

on how to craft a competitive application is mentioned at this part. Role closes 11:55pm Friday 14/11/25 About the Roles As a Senior IT Service Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of IT Service Management, with a primary focus on … and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction of service management, ensuring that processes are clearly defined, effectively owned, and continuously matured to support … others. Job Description Ensure operational assurance and governance of IT services, with a strong focus on maintaining high standards of data quality. Act as a key liaison within Debt Management and Liabilities, building strong stakeholder relationships and developing a deep understanding of CDIO and ELS processes and responsibilities. Lead the IT Service Management (ITSM) function, ensuring high More ❯

on how to craft a competitive application is mentioned at this part. Role closes 11:55pm Friday 14/11/25 About the Roles As a Senior IT Service Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of IT Service Management, with a primary focus on … and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction of service management, ensuring that processes are clearly defined, effectively owned, and continuously matured to support … others. Job Description Ensure operational assurance and governance of IT services, with a strong focus on maintaining high standards of data quality. Act as a key liaison within Debt Management and Liabilities, building strong stakeholder relationships and developing a deep understanding of CDIO and ELS processes and responsibilities. Lead the IT Service Management (ITSM) function, ensuring high More ❯

Job Title: Solutions Architect - Service Management Location: Leeds (Hybrid) Type: Permanent, Full-Time Salary :£75,000-£85,000 + Benefits A market leading client is looking for a Solutions Architect who has excellent service integration and management experience. We are seeking a strategic and technically adept Solutions Architect to lead the design and evolution of our … service management capabilities, ensuring alignment with ITIL best practices and enterprise architecture standards. This role is pivotal in aligning business goals with technology strategy, ensuring scalable, secure and and future-ready architecture As the Solution Architect for Service Management, you'll be responsible for architecting scalable, integrated, and ITIL-aligned service solutions across our technology … landscape. You'll work closely with service owners, process leads, and technical teams to ensure that service management processes, tools, and data models support business objectives and operational efficiency. Responsibilities Key Responsibilities: Lead the design of service integration and management processes and workflows aligned with ITIL principles. Collaborate with enterprise architects to ensure architectural consistency More ❯

Service Desk Manager - ITIL - Liverpool Service Desk Manager with proficient experience in leading a team of IT service desk analysts, ITIL/another service management framework and improving the Service Desk function is required by a leading firm in central Liverpool. They are looking for a proven Service Desk Manager who has experience … in pushing through change, by identifying problems and coming up with solutions that improve the Service Desk function. Experience managing SLA's and monitoring KPI's is also essential & you will join an already established service desk team which offers hybrid working, so 3 days in the office, 2 days working from home. Essential Skills Required: Experience in … managing a Service desk/IT helpdesk team Working with external customers within service delivery/service desk Proven experience in change management in a Service Desk/Service Delivery, and a track record of improving the Service Desk function ITIL experience or another service management framework is a must A More ❯

Job Title: Service Desk Manager Location: Doncaster - 4 days per week on site Salary: Up to £55k Why Apply? An exciting opportunity has arisen for an experienced Service Desk Manager to lead and develop a high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers … a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals seeking long term IT careers in a collaborative and service-oriented culture. Service Desk Manager Responsibilities Lead … coach, and manage first and second line IT support teams, ensuring optimal service delivery and customer satisfaction. Champion consistent proactiveness across the service function, driving continuous improvement (trend analysis, ect). Oversee and continuously improve service desk operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and More ❯

Practice Group/Department: IT Regional - Service Desk Management - Newcastle Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. … beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. The Team The Service Desk is part of the EMEA Service Delivery Team and provides a single point of contact for both our UK and International Offices. The key focus of the … team is to deliver a world class IT service to the business. The Role Reporting to the Service Desk Manager, this role requires a proactive, well-organised, self-motivated individual. The role holder must have excellent written and verbal communication skills, as there will be interaction with the business and internal IT stakeholders at all levels. Technical expertise More ❯

Project Manager – Service Management Transformation Project Leeds (3 to 5 days onsite per week) 6 Month Contract £500 - £575/day inside IR35 Lorien’s Retail client are seeking an experienced and results-driven Project Manager to lead a number of transformation projects supporting the transformation of their global service desk. This is a business-critical service that supports operations across all departments. The successful candidate will be responsible for managing the end-to-end delivery while ensuring continuous service delivery throughout the process. Key Responsibilities: Lead the end-to-end project workstreams within the Service Management Programme. Develop and execute detailed project plans, timelines, risk assessments, and communication strategies. Coordinate cross-functional … contractual obligations, and ensuring performance. Monitor and report project progress to senior leadership, identifying and escalating risks or blockers as needed. Requirements: Proven experience managing large-scale IT or Service Management Transformation projects Strong understanding of application development lifecycles, DevOps, and service management. Demonstrated ability to manage multiple stakeholders across business and technical domains. Exceptional communication, negotiation More ❯

Capgemini, our Cloud Infrastructure Services (CIS) team is at the forefront of this transformation-helping clients navigate complexity with clarity, creativity, and confidence. We're looking for a Enterprise Service Management Advisor who is passionate about solving real world challenges through technology. You'll work closely with senior stakeholders both internally and within our clients to create enterprise … pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role You will Partner with Senior Leaders (including CxOs) and advise on large scale transformation deals and complex programmes to drive the growth agenda across Enterprise Service Management Build and nurture long term relationships with clients and internal teams, creating shared value and trust. Apply your technical expertise and problem solving mindset to design innovative, practical solutions for complex challenges. Represent the CIS Advisory team in key forums, contributing to strategic initiatives and thought leadership. Collaborate across diverse teams, supporting knowledge sharing, mentoring, and continuous More ❯

Agile IT Service Manager About the role We need someone who doesn’t just “do process” but owns it . Someone who can take IT service management from “tick-box” to “value-add.” If you’re the type who enjoys telling people what ITIL says without actually making it work in real life, this isn’t for … into clarity, and makes sure our ITSM Office isn’t just a name on an org chart but a driver of real change. What you’ll actually do: Own service management processes like they’re your personal brand. Run analytics that tell a story, not just fill a dashboard. Implement continuous improvement that people notice (and thank you … trends so we’re ahead, not playing catch-up. What we’re looking for: ITIL Certifications with the adapt and adopt mentality (this is far from traditional). Agile Service Management experience. Customer focus that’s more than a buzzword. Experience to own and drive process improvement and modernisation Proactive enough to manage your own workload without hand More ❯

Service Delivery Manager £15m Field Service Business | 60 Engineers | Dynamic Team Culture Join a thriving, people-focused organization as our Service Operations Manager — leading the internal help desk that powers a high-performing team of 60 field engineers. You’ll oversee the planning, scheduling, and invoicing of field operations through a cutting-edge, cloud-based Field Service Management (FSM) system — ensuring our customers receive world-class service. We’re an employer of choice, fostering collaboration, growth, and belonging. You’ll use data insights and exception reporting to drive efficiency, motivate your team, and deliver results that matter. What you’ll bring: Proven experience managing field service operations and teams. Strong leadership, people management … for continuous improvement. What we offer: Competitive salary + bonus Career development and leadership training Supportive, inclusive, and forward-thinking environment Join us and help shape the future of service excellence. Apply now and be part of a great place to belong. Formal HR Job Description Position Title: Service Delivery Manager Department: Field Service Operations Reports To More ❯

Head of Service Delivery & Deputy to Director of ICT Location: Northallerton with Hybrid working arrangements Contract: Permanent. Contractually employed by North Yorkshire Police however will also support NYFRS Hours: Full Time Salary: LS1 £66,294-£73,674 Closing Date: 9am 25th November 2025 Our Support Service functions work in collaboration across North Yorkshire Police and North Yorkshire Fire … Rescue Service, providing vital shared expertise to deliver efficient and effective service to our communities. The Opportunity As Head of ICT and Service Delivery, you will act as Deputy to the Director of ICT and a key member of the ICT Senior Management Team (ICTSMT). You will be responsible for the design, development, and implementation … of a Service Management and Delivery strategy and roadmap, intrinsically linked to the priorities of policing and fire. You will lead a team of service management specialists to deliver secure, robust, effective, and user-friendly ICT support services that add real value to front-line police and fire operations. What You’ll Do Lead ICT service More ❯

flexibility to work predominantly from home with the opportunity to be office based should you prefer, or if business needs require it.o 27 days leave (increasing with length of service) plus 8 bank holidays.o Opportunities for developmento Active wellbeing and inclusion networkso Excellent pensiono Various salary sacrifice schemeso Employee Assistance programme, offering free 24/7 support for you … touchpoints between Oracle HCM modules and other systems, ensuring seamless data flow and process alignment. Assuring approach to Microsoft Azure's data and analytics capabilities. Assuring ServiceNow workflows and service integrations are configured to support operational efficiency and user experience. Matrix Managing and developing a team of Senior Technical Analysts. Supporting governance, planning, and readiness assessments. Contributing to programme … competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most! Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you. We are people connected to care. Job description Job More ❯

flexibility to work predominantly from home with the opportunity to be office based should you prefer, or if business needs require it.o 27 days leave (increasing with length of service) plus 8 bank holidays.o Opportunities for developmento Active wellbeing and inclusion networkso Excellent pensiono Various salary sacrifice schemeso Employee Assistance programme, offering free 24/7 support for you … touchpoints between Oracle HCM modules and other systems, ensuring seamless data flow and process alignment. Assuring approach to Microsoft Azure's data and analytics capabilities. Assuring ServiceNow workflows and service integrations are configured to support operational efficiency and user experience. Matrix Managing and developing a team of Senior Technical Analysts. Supporting governance, planning, and readiness assessments. Contributing to programme … competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most! Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you. We are people connected to care. Job description Job More ❯

to work predominantly from home with the opportunity to be office based should you prefer, or if business needs require it. o 27 days leave (increasing with length of service) plus 8 bank holidays. o Opportunities for development o Active wellbeing and inclusion networks o Excellent pension o Various salary sacrifice schemes o Employee Assistance programme, offering free … responsibilities will include: Assuring data migration strategies and plans, including GDPR compliance and data quality, including migrating data from Oracle's Enterprise Business Suite to Oracle's Human Capital Management (HCM) platforms, and from 3rd party applications to HCM. Collaborating with suppliers, user organisations, and third parties to ensure readiness and smooth execution. Leading assurance activities across planning, execution … competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most! Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you. We are people connected to care. Job description Job More ❯

to work predominantly from home with the opportunity to be office based should you prefer, or if business needs require it. o 27 days leave (increasing with length of service) plus 8 bank holidays. o Opportunities for development o Active wellbeing and inclusion networks o Excellent pension o Various salary sacrifice schemes o Employee Assistance programme, offering free … responsibilities will include: Assuring data migration strategies and plans, including GDPR compliance and data quality, including migrating data from Oracle's Enterprise Business Suite to Oracle's Human Capital Management (HCM) platforms, and from 3rd party applications to HCM. Collaborating with suppliers, user organisations, and third parties to ensure readiness and smooth execution. Leading assurance activities across planning, execution … competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most! Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you. We are people connected to care. Job description Job More ❯

those with disabilities. Our goal is to create a supportive environment where everyone can thrive and contribute their unique perspectives. Job Purpose: To provide onsite support for the in-service management of Operational Technology (OT) and ensure cyber security compliance of Plant Computing Systems (PCS) and Technical Support Computing Systems (TSCS) at Heysham 1. The role supports technical … governance and cyber security policies, contributing to safe and secure station operations. Key Responsibilities: Service Delivery Management Establish governance and reporting structures for contract delivery. Provide succession planning and demonstrate service sustainability. Implement continuous improvement processes. Engineering Services Support configuration control and maintenance of OT/PCS systems. Administer malware checks, backups, and digital forensic investigations. Maintain … and manage cyber risks to OT assets. Maintain documentation and support CBSIS-related procedures. Conduct portable computing device assessments. Handle and appropriately protect sensitive or restricted information. Support the management of CBSIS documentation, including security risk assessments and operating procedures [ OT/PCS In-Service Management Assist with configuration management and software library upkeep. Work with More ❯

To provide onsite support for the in-service management of Operational Technology (OT) and ensure cyber security compliance of Client's Computing Systems (PCS) and Technical Support Computing Systems (TSCS) at site. The role supports technical governance and cyber security policies, contributing to safe and secure station operations. Key Responsibilities: Service Delivery Management Establish governance and … reporting structures for contract delivery. Provide succession planning and demonstrate service sustainability. Implement continuous improvement processes. Engineering Services Support configuration control and maintenance of OT/PCS systems. Administer malware checks, backups, and digital forensic investigations. Maintain asset inventories, risk registers, and network diagrams. Participate in cyber incident response and awareness training. Ensure compliance with clients standards (CTS, TGN … and manage cyber risks to OT assets. Maintain documentation and support CBSIS-related procedures. Conduct portable computing device assessments. Handle and appropriately protect sensitive or restricted information. Support the management of CBSIS documentation, including security risk assessments and operating procedures OT/PCS In-Service Management Assist with configuration management and software library upkeep. Work with More ❯

To provide onsite support for the in-service management of Operational Technology (OT) and ensure cyber security compliance of Client's Computing Systems (PCS) and Technical Support Computing Systems (TSCS) at site. The role supports technical governance and cyber security policies, contributing to safe and secure station operations. Key Responsibilities: Service Delivery Management Establish governance and … reporting structures for contract delivery. Provide succession planning and demonstrate service sustainability. Implement continuous improvement processes. Engineering Services Support configuration control and maintenance of OT/PCS systems. Administer malware checks, backups, and digital forensic investigations. Maintain asset inventories, risk registers, and network diagrams. Participate in cyber incident response and awareness training. Ensure compliance with clients standards (CTS, TGN … and manage cyber risks to OT assets. Maintain documentation and support CBSIS-related procedures. Conduct portable computing device assessments. Handle and appropriately protect sensitive or restricted information. Support the management of CBSIS documentation, including security risk assessments and operating procedures OT/PCS In-Service Management Assist with configuration management and software library upkeep. Work with More ❯

fields, screens, and permissions. Administer user accounts, roles, and permissions within JSM. Integrate Jira with other tools and systems. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within JSM. Implement and optimise service request workflows in JSM. Implement and manage change management processes within … JSM. Ensure changes are documented, tested, and implemented with minimal disruption. Maintain an accurate inventory of IT assets using JSM’s asset management features. Track the lifecycle of hardware and software assets. Generate and analyse reports to evaluate the performance of the IT service desk. Provide insights and recommendations for continuous improvement. Ensure platform security, stability, and compliance. … Jira training and support to end-users and assist with necessary documentation. Sharing of good practice with stakeholders across GBS. ESSENTIAL SKILLS and EXPERIENCE: Demonstrable relevant experience with Jira Service Management. Bachelor’s degree in Information Technology, Computer Science, or related field. Proven experience as a Jira Service Management Developer. ITIL Foundation Certification, Atlassian Certified Professional, Jira More ❯

The Head of Incident & Problem is a key role within the D&T Service Management organisation, to elevate the service experience for Colleagues and Stores by optimising the Incident and Problem practices. This role is instrumental in continuously improving operational stability and is accountable for the performance and continuous improvement of the practices. As Practice Owner you … analysis, accelerating resolution, improving operational efficiency, communication and customer satisfaction. What You'll do Your key accountabilities will include: Develop and define the strategic roadmap for Incident and Problem Management practices, focusing on incident reduction, incident prevention, reduced repeat incidents, increased availability, efficiency and accelerated resolution. Lead a team of Incident and Problem Performance Managers to continuously improve and … optimise the effectiveness of the Incident and Problem Practices. Lead a Major Incident Management Lead to ensure that the 24/7 Major Incident Management Team is highly effective. Manage Incident and Problem performance, proactively addressing risks and issues with stakeholders such as the Service Desk Provider and engineering teams. Foster a culture of continuous improvement by More ❯

Our client is currently looking for a hands-on IT Operations Specialist for their Leeds based IT team. You will have an excellent understanding of implementing ITIL practices and service management frameworks, as well as having direct responsibility for the management of teams delivering company services. You will have proactive line management skills to ensure that … teams consistently deliver a high level of service across infrastructure, applications, and end-user support. Skills and Experience: Strong experience working in an IT Manager/Operations lead role In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow, etc.) Experience with change management planning and documentation A deep understanding of escalation actions, processes … and reporting Extensive exposure to release and deployment management processes Ability to manage senior level stakeholders and end clients Experience with managing teams of IT professionals Role and Responsibilities: Oversee day-to-day IT service operations, ensuring consistent delivery across infrastructure, applications, and end-user support Ensure timely resolution of incidents and problems. Lead root cause analysis and More ❯

Service Desk Analyst - £30,000 per annum - Leeds Principal IT are working with an industry leading and award-winning logistics company that are looking for a service desk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional … extensive knowledge covering all points below and has worked in a 1st/2nd line position for at least 2 years. Key Responsibilities: Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving technical issues using remote support tools. Troubleshoot … workstation, laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. Ensuring the Service Desk tickets are continually up to date and being actively monitored and progressed through the system. Escalating incidents and service requests to management or third-party suppliers to ensure service level agreements (SLAs) are met. More ❯

Support/EUC Specialist Location: Manchester Area,UK Duration: 12 Months - extendable Shift: 9 hours SOW: Must have at least 3 to 4 years of experience in managing IT Service Management operations primarily in End User Computing and Deskside support services. High Level understanding of the Desktop Support technology areas and understanding across infrastructure components. Ability to assemble …/Star leaf phones, touch pads, Monitors, Cameras, MS Teams based conference room/meeting room/end users allocated devices etc.), Co-ordination with Facilities teams for maintenance & management of Non Network devices such as CCTV Camera, humidity sensors. Ensure all the workstations are updated with latest Anti-Virus, patches, Windows patches & feature packs etc. Should have good … exposure in troubleshooting using remote support tools like RDP, IDRACK, ILO, IP Phones etc. Ability to trouble shoot printer issues and file restorations etc. Customer service focused; ability to manage key stakeholders in positive, poised and effective manner. Proven experience effectively communicating issues/challenges and solutions to the business. Strong understanding and demonstrated experience working within the Managed More ❯

IT Support/EUC Specialist Location: UK - Manchester Duration: 12 Months - extendable Shift: 9 hours SOW: Must have at least 3 to 4 years of experience in managing IT Service Management operations primarily in End User Computing and Deskside support services. High Level understanding of the Desktop Support technology areas and understanding across infrastructure components. Ability to assemble …/Star leaf phones, touch pads, Monitors, Cameras, MS Teams based conference room/meeting room/end users allocated devices etc.), Co-ordination with Facilities teams for maintenance & management of Non Network devices such as CCTV Camera, humidity sensors. Ensure all the workstations are updated with latest Anti-Virus, patches, Windows patches & feature packs etc. Should have good … exposure in troubleshooting using remote support tools like RDP, IDRACK, ILO, IP Phones etc. Ability to trouble shoot printer issues and file restorations etc. Customer service focused; ability to manage key stakeholders in positive, poised and effective manner. Proven experience effectively communicating issues/challenges and solutions to the business. Strong understanding and demonstrated experience working within the Managed More ❯

days per week on-site) Excellent Benefits Package An excellent opportunity for an experienced IT Configuration Manager to join a large-scale technology organisation and take ownership of the Service Configuration Management practice. This is a strategic and hands-on role, responsible for shaping how configuration data is managed, governed, and maintained across a complex enterprise environment. As … an IT Configuration Manager, you’ll lead the development and continuous improvement of Configuration Management processes, ensuring data quality, operational efficiency, and alignment with organisational goals. You’ll work closely with cross-functional teams - including IT operations, ServiceNow specialists, and service delivery leads - to ensure the Configuration Management Database (CMDB) is accurate, high-performing, and supports broader … a small team, and influence best practice across the wider ITSM landscape while working in a collaborative, forward-thinking environment. IT Configuration Manager – Key Requirements: Strong background in IT Service Management (ITSM), with proven experience managing or designing CMDBs within enterprise-scale organisations Advanced working knowledge of ServiceNow and ITIL processes, particularly in Configuration and Asset Management More ❯