5 of 5 Permanent ITSM Jobs in Oxfordshire

office. This covers IT support for VIPs in solving problems related to software, hardware and AV. Provisioning support. This includes: To work on tickets (Incidents and Service Requests) in ITSM tool providing an excellent hardware and software provisioning service to all BFS employees. To visit UK and other offices as required to assist with the resolution of IT issues that More ❯

office. This covers IT support for VIPs in solving problems related to software, hardware and AV. Provisioning support. This includes: To work on tickets (Incidents and Service Requests) in ITSM tool providing an excellent hardware and software provisioning service to all BFS employees. To visit UK and other offices as required to assist with the resolution of IT issues that More ❯

to resolution and closure To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best practices and adhere to change control process Accurately plan and organise a working week Review scorecard weekly with Team Lead 1st Line IT Support Technician – skills More ❯

and discretion at all times. Key Responsibilities Cover early shift routines, including on-site checks and monitoring activities. Use network monitoring tools to detect and flag potential incidents. Maintain ITSM systems with accurate work notes detailing progress and actions. Provide 1st and 2nd line troubleshooting support, escalating when necessary. Perform basic configuration and installation of network devices. Act as remote More ❯

cutting-edge solutions that transform how organisations interact with their employees and customers across the ServiceNow platform. Your Role in the Team Platform Development Customise and configure modules across ITSM, HRSD, CSM, and onboarding workflows Build and maintain applications using JavaScript and Angular Utilise Now Assist, GenAI, and Workflow Data Fabric for modern, intelligent solutions User-Centric Design Design intuitive … What You'll Bring Must-Haves: 2+ years of real-world ServiceNow development experience Proficiency in JavaScript, HTML, CSS, Flow Designer, and the Glide API Experience with core workflows: ITSM, HRSD, CSM, Onboarding API integration knowledge (REST/SOAP) Strong communication and analytical skills Understanding of employee/customer experience design Desirable Certifications: ServiceNow Certified Application Developer (CAD) ServiceNow Implementation More ❯