2 of 2 Permanent Customer Engagement Jobs in Reading

Senior Account Manager, you will act as a trusted commercial partner, driving long-term value, growth, and satisfaction across your accounts. You will coordinate engagement across internal teams, proactively identify opportunities, and ensure a seamless experience for our customers. Success in this role is measured by customer retention … satisfaction. Key Responsibilities: Own and develop long-term relationships with a portfolio of high-value, complex customers. Build and maintain account strategies aligned with customer objectives, challenges, and business priorities. Plan and lead structured customer engagement, including regular account reviews and strategic discussions with senior stakeholders. Serve ...

their efficacy. Your ability to communicate complex model features to business owners will be essential for encouraging confidence and enabling sellers to drive impactful customer conversations. This is a fast-paced environment that requires the ability to make tactical decisions quickly to balance methodologies with business priorities. What … Will Do: Develop and own rSAM models to size headroom opportunities in the book of business for specific offerings and customer segments Carry out in-depth business analysis to uncover the drivers behind performance gaps and make recommendations for change Engage with senior stakeholders to understand key growth areas ...