17 of 17 Permanent Customer Experience Jobs in Reading

beta → live), running enduring cross-functional squads that ship continuously and learn from data. Co-shape the next era digital operating model for AX, CX & Digital – service architecture, sourcing model, ways of working, tooling and data – jointly with the Lead Product Owners, Experience Design and Technology leads. Partner with … models. Department and team: Adviser Experience, Customer Experience & Digital – Digital Growth Job level: Manager/Expert Role reports to: Director, AX, CX & Digital Proposition Direct Reports: A team of up to 6 but predominantly coordination of large-scale transformation projects. Location: Ideally based ...

operational and strategic objectives. This role contributes to Thames Water's operational resilience by ensuring critical communication systems remain available 24/7, supporting customer operations, field services, contact centres, operational sites, and digital platforms. You will collaborate across the business to drive service excellence, optimise supplier performance, manage … requirements. Support service introduction and transition activities through effective change management and governance processes. Drive continual service improvement across telecom services, improving service quality, customer experience, and operational performance. Develop and maintain strong relationships with key business, operational, and technical stakeholders. Lead service governance activities, including weekly ...

business that is looking for a Sales Support professional to join its team in Reading. This is a great opportunity for someone with strong customer service, sales administration or order management experience who enjoys working in a fast-paced environment and supporting both customers and sales teams. … will play an important role in managing customer enquiries, processing orders and providing day-to-day support to the sales function, helping to deliver an excellent customer experience and maximise sales opportunities. Key Responsibilities Handle incoming customer calls, emails and other enquiries. Respond quickly and professionally ...

Manager to lead the day‐to‐day delivery and continuous improvement of IT services across the organisation. They will be accountable for service performance, customer experience, operational governance, supplier management and support professionals. This is a hands‐on role, combining operational discipline and stakeholder engagement. Key responsibilities … service stability. Develop and maintain service documentation, runbooks, support models, and knowledge articles. Champion continual service improvement (CSI) initiatives, including process optimisation, automation, and customer experience improvements. Ensure services are delivered in line with security, compliance, and governance requirements. Stakeholder & supplier management Build strong relationships with business stakeholders ...

do. Surrounded by some of the best digital specialists in the industry, you’ll bring your own ideas to the business to shape the experience of our customers as part of a forward-thinking team. A large-scale Digital Transformation is underway, and we are recruiting a Digital Portfolio … responsible for shaping, governing, and driving execution across multiple business domains, ensuring investments deliver measurable outcomes and support the evolution of operating models, customer experience, and organisational capability. The role requires strong portfolio expertise, commercial acumen, strategic thinking, and the ability to influence across senior leadership and cross ...

countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded … companies. Job Details Job Title: Sr Software Engineer Location – Reading, UK Salary Range – GBP 55K-65K PA Having 2 to 6 Years of Experience in Appian BPM. Appian Level 2 Certification is mandatory. Hands on experience in APPIAN BPM Process Modeling, Appian BPM Services Dev, Bus Rule Development ...

Drive customer retention and long-term success by managing the renewal lifecycle for a global SaaS leader in procurement and spend management. Professional development and career progression is very clearly defined in this organisation. The Company Cloud based procurement and spend management software, helping organisations transform the way they … that improves efficiency, financial control and visibility of organisational spend. Cloud based platform enabling customers to modernise procurement processes through secure, scalable technology. Collaborative, customer focused culture where innovation, continuous improvement and long-term partnerships are value The Role Take ownership of a portfolio of existing customer contracts ...

prospecting Understand each merchant's needs and recommend the most suitable solution Deliver and install payment terminals for new customers, ensuring a smooth onboarding experience Keep CRM records accurate and up to date Build long-term customer relationships by delivering an excellent customer experience Share customer … Attributes Strong communication and relationship-building skills Self-motivated with the resilience to work towards ambitious goals Organised and confident managing your own territory Customer-focused with a consultative approach to selling Commercially minded with strong problem-solving skills Our Values At Flatpay, how we work matters as much ...

Data Migration and Customer Onboarding Specialist Reading - hybrid £35,000 to £50,000 DOE DXP Talent is hiring for a Data Migration and Customer Onboarding Specialist to join a market leading business in Reading. The Data Migration and Customer Onboarding Specialist will primarily be involved in migrating … customer's data across from their existing products into our clients software and supporting the customer with all aspects on onboarding. The role involves a lot of customer interaction as well being 'spreadsheet heavy' so ideal candidates will have a strong background in working in data migration ...

countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded … multinational federations of companies. Job Details Job Title: Tech Specialist. Location – Reading, UK Salary Range – GBP 65K-75K PA Having 7 to 10 Years experience in IT Industry Wherein 5+ years in Appian. 4-5 years of experience in development of enterprise-level web applications using an object ...

improvement to management and service owners. Own the Big Issues: Lead critical support escalations with a problem-solving mindset and ITIL-driven strategies. Elevate Customer Experience: Drive exceptional service delivery through proactive communication and efficient incident resolution. What You Bring A deep understanding of IT Managed Services … proven track record in team leadership. Stellar customer handling and escalation management skills. The ability to communicate technical information with clarity to diverse audiences, including senior stakeholders. A knack for prioritising tasks and delivering under pressure with strict deadlines. Technical know-how in IT systems, networks, databases, Microsoft, VMWare ...

improvement to management and service owners. Own the Big Issues: Lead critical support escalations with a problem-solving mindset and ITIL-driven strategies. Elevate Customer Experience: Drive exceptional service delivery through proactive communication and efficient incident resolution. What You Bring A deep understanding of IT Managed Services … proven track record in team leadership. Stellar customer handling and escalation management skills. The ability to communicate technical information with clarity to diverse audiences, including senior stakeholders. A knack for prioritising tasks and delivering under pressure with strict deadlines. Technical know-how in IT systems, networks, databases, Microsoft, VMWare ...

home and hybrid working. Base location: UK Wide (Field Based) Working Pattern: Full time 37.5 hours per week Salary: Excellent basic salary based on experience + car allowance + commission + performance related annual bonus + a range of other benefits to support your family, finances, and wellbeing. … maintaining networks for our broad range of customers, we specialise in providing expertise in intelligent network design, innovation in commercial solutions and simplicity in customer experience. Neos are a UK based telecom providing a range of connectivity solutions across the entire United Kingdom. What is the Role ...

global organisation in the digital products and fintech space is looking for a Senior DevOps Engineer to support the delivery and evolution of its customer-facing platforms. The business develops and operates a suite of high-traffic digital products, including web, mobile, and API-driven services used by millions … pipelines. Working closely with product engineering, security, and platform teams , you will help accelerate product delivery, improve system reliability, and enhance the overall user experience through modern DevOps practices. This role will suit someone passionate about product-driven engineering , platform scalability, and continuous innovation. Key Responsibilities Support the build ...

Ready to Make a Difference? Join Us as a Customer Service Agent! Become the voice our customers trust and the support they rely on. As a Customer Service Agent , you'll help customers resolve water and wastewater service enquiries, delivering exceptional service when it matters most and making … real difference every day. What you’ll be doing as a Customer Service Agent Be the first point of contact for customers, handling inbound phone enquiries and getting to the root of issues quickly. You'll gather key information, keep customers informed every step of the way, and accurately ...

solving to ensure delivery remains on track. Why this role matters; Effective estates management is critical to maintaining network performance, enabling deployment, and protecting customer experience. This role ensures complex access, legal, and landlord issues are resolved quickly, supporting timely upgrades and minimising delivery risk across the network. This … Provide insight and guidance on Code renewals and legal rights • Support continuous improvement of estate processes and delivery practices Who we’re looking for; • Experience in estates, property, or telecoms acquisition environments • Strong understanding of landlord and tenant law and lease/wayleave agreements • Knowledge of the Electronic Communications ...

seeking a Head of Digital Growth to lead the multi-year digital modernisation across adviser and customer experiences. The role shapes the growth thesis, orchestrates cross-functional squads, and balances business case discipline with regulatory and consumer duties … regulated environment. Based in the UK (Stirling/Edinburgh/London/Reading) with hybrid working, the role reports to the Director of AX, CX & Digital Proposition and oversees a team of up to six transformation projects. #J-18808-Ljbffr ...