12 of 12 Permanent Customer Experience Jobs in Reading

developing additional business opportunities. You will liaise with cross-functional, global internal teams (including sales, professional services, content and technology) to improve the entire customer experience and will negotiate new terms and pricing at the point of renewal using the clients renewal process. You are customer-oriented … with a drive to achieve goals and maintain a great customer experience, listening to our customers to understand their goals and concerns. You will be able to suggest forward-thinking ideas to promote our services, current and new, and work closely with your customers to understand their needs ...

business process optimization, and AI-powered capabilities. You'll work at the intersection of business strategy and technology, helping organizations transform how they manage customer relationships. Key Responsibilities Pre-Sales & Business Development Partner with sales teams to understand prospect requirements and design compelling CRM solutions that address business challenges … testing strategies, data migration plans, and change management programs Business Process Management Analyze current business processes and identify opportunities for optimization and automation Map customer journeys and design processes that enhance customer experience and operational efficiency Create process documentation, workflow diagrams, and standard operating procedures Facilitate process ...

they need to succeed in the market, but know that we can’t be solely focused on future customers. You’ll listen carefully to Customer Experience to understand what they need to make existing customer relationships better, but know that we can’t be solely focused … existing customers. You'll liaise closely with Support to ensure we’re doing the correct things to maximise customer happiness, but know that we can’t be solely focused on the tactical needs of customers and miss the big strategic changes. Work closely with Professional Services to ensure that ...

Reading office , ensuring strategic programs align with business goals and regulatory standards, and driving operational excellence in network performance, fault management, and customer experience. Key Responsibilities: Lead and deliver service assurance programs focused on network performance, fault management, and customer experience . Drive strategic initiatives that align … service reliability and operational efficiency through best-in-class program governance. Oversee risk management and implement both Agile and Waterfall methodologies as appropriate. Skills, Experience, and Abilities Required: 15+ years' experience in the Telecom domain , with a strong emphasis on service assurance . Deep expertise in OSS/ ...

fast-paced environment. What You'll Do: Support and take ownership of financial management across Operations, Deployment, NTQ, IT & Security, Asset Management, Customer Experience, H&S, and transformation programmes. Produce 5-year plans, reforecasts, and analysis; manage month-end processes for your area and others as needed. Collaborate ...

infrastructure usage to ensure cost efficiency, maintaining spend within agreed budgets. Ensure the optimal performance of cloud services , delivering a seamless and high-quality experience for end users. Take accountability of the on-call rota , ensuring appropriate coverage, managing participation, and leading rapid incident response to maintain service availability. … metrics such as system availability, uptime, and response times to inform decision-making and improvement initiatives. What you’ll need to succeed Essential: Experience in a leadership role , including mentoring, developing team members and promoting good governance practices. Strong technical expertise in cloud infrastructure design , deployment (CI/ ...

platforms such as AWS . Collaborate with developers, engineers, and project managers to deliver scalable solutions. Provide technical support during implementation and maintain exceptional customer service throughout the delivery cycle. Stay ahead of emerging AI technologies and best practices. Document solutions and contribute to continuous improvement of delivery processes. … Manage multiple projects concurrently and escalate risks when necessary. Professional Services Engineer Requirements: Strong communication skills and ability to run client-facing workshops. Experience deploying IT solutions ( SaaS or on-premise) in customer environments. Solid understanding of IT infrastructure , networking, firewalls, and TCP/IP. Good knowledge ...

strong program governance, change management, and stakeholder alignment across architecture, operations, and vendor ecosystems, with clear KPIs (MTTR reduction, SLA adherence, cost-to-serve, CX uplift). Key skills: Deep understanding of service assurance, fulfillment, and network operations; hands-on with digital twin frameworks (topology/graph modeling, intent-based … Kafka, Pub/Sub, Dataflow) Familiarity with cloud-native (GCP/Azure/AWS), Kubernetes, API-first integration, and observability stacks (metrics, logs, traces) Experience in ML/AI (feature engineering, MLOps, model monitoring), automation frameworks (RPA/BPM/runbooks), and security/compliance. Proven leadership in large ...

Permanent/Fixed Term Job Summary: A leading Telecom company is seeking a seasoned Automation/Low-Code Program Manager with 15+ years of experience in the Telecom domain. In this hybrid role ( 3 days per week onsite in Reading ), you will lead large-scale transformation programs to modernize … demonstrable value realization. Lead large-scale digital transformation and operating model change with measurable KPIs (cycle-time reduction, cost-to-serve, quality, and CX uplift). Skills, Experience, and Abilities Required: 15+ years' experience in the Telecom domain with a focus on OSS/BSS. Deep understanding ...

requires a self-motivated individual who excels in building relationships, has a strong understanding of enterprise sales cycles, and is passionate about delivering exceptional customer experiences. Candidates who have progressed from Inside Sales in the last few years would be well suited. Responsibilities: Identify and engage with key decision … business opportunities Conduct compelling product demonstrations and presentations to showcase the value of their solutions Collaborate with internal teams, including pre-sales engineers and customer success, to ensure successful implementation and adoption of our solutions Meet and exceed quarterly and annual sales targets while maintaining a healthy sales pipeline ...

formed in 2021 to unite a portfolio of 12 global software companies leveraging innovation to aid retailers and manufacturers in delivering an outstanding customer experience. We have over 300 employees worldwide who all contribute to our vision to provide market-leading automotive solutions to drive efficiencies, seamlessly transforming every … customer moment. The CitNOW Group is no ordinary technology company, we live a series of One Team values and this guiding principle forms the foundation of CitNOW Group's award winning, collaborative and inclusive culture. About the role This role will focus on strategic networking, building senior-level relationships ...

CRAE GROUP is one of the fastest-growing B2B service providers based in Cyprus. We develop, maintain, and deploy various IT and customer-based services to numerous businesses in various industries around the world. Founded in 2018, our continuous energy and efforts aim towards becoming a leading service provider … relationships with our most valued clients. You will act as their main point of contact, ensuring they receive a personalized, engaging, and high-quality customer experience. The role requires a mix of relationship management, sales, strategic thinking, and problem-solving to maximize client's retention and satisfaction. Key Responsibilities ...