9 of 9 Permanent Onboarding Jobs in Redhill

phone, email, and ticketing system. Take ownership of support queries through to resolution, escalating only when necessary. Troubleshoot and resolve complex infrastructure issues, both remotely and on-site. Support onboarding of new clients and contribute to project delivery. Maintain high standards of customer service, documentation, and communication. Collaborate with internal teams and third-party suppliers to ensure service excellence. What More ❯

across a variety of customer environments and technologies. Key Responsibilities Provide 2nd/3rd line technical support via phone, email, and ticketing Lead and support project work and customer onboarding Maintain and secure cloud infrastructure (patching, updates, backups) Mentor junior staff and manage incident responses Help evolve documentation and internal processes Requirements 3+ years in an MSP or similar IT More ❯

and manage issues from start to resolution Support Microsoft Windows environments, servers, virtual desktops, firewalls, and more Collaborate with third-party vendors and internal teams Get stuck into customer onboarding and technical project work Tech You Will Work With OS & Servers : Windows Server, Active Directory, Hyper-V, VMware Virtual Desktop : Citrix, RDS Networking : Firewalls, switches, routers Backups : Veeam, off-site More ❯

experience is highly relevant and genuinely valued You'll be working with like-minded people who understand your background The projects directly support national security and operational effectiveness Structured onboarding and long-term development available More ❯

and networking and build your skills in a supportive environment. 2nd/3rd Line Support: For those with 2 - 4 years' MSP experience, confident in handling escalated issues, onboarding clients and working with Windows Server, AD, firewalls, Citrix, VMware/Hyper-V, and Veeam. What You'll Need: Strong communication and a customer-first mindset A proactive, organised approach to More ❯

support trends and identify systemic issues or improvement areas Contribute to obsolescence and support-related minor project management Deliver training to first and second line teams and assist in onboarding of new engineers Maintain oversight of CSCS4 spares procurement and stock levels Act as a confident technical representative in high-pressure MOD or stakeholder environments What we're looking for More ❯

Manager. Management of the customer escalation process, refining such that detail is captured as required. Provision of training to 1st and 2nd line support staff and assist in facilitating onboarding new Field Service Engineers. Assist in the launch of new UK Government services into the organisation including any support documentation required. Prepare handover notes for others in the Through-Life More ❯

Second Line Support * Excellent opportunity for a motivated IT professional to join a thriving UK-based Managed Services Provider delivering premium Cloud and IT solutions.* Full-time, permanent role with a mix of project work, escalated support, and infrastructure management. More ❯

documentation Manage support case handovers, minor project delivery, and escalation paths Maintain accurate records in secure platforms (e.g., Secure Insight) Track trends across cases and initiate process improvements Deliver onboarding and training for 1st and 2nd line support staff Support MoD programme rollouts and documentation standards Support obsolescence planning and spare part procurement Be willing to 'roll up sleeves' and … in a secure, mission-critical support environment Interaction with senior MoD and government stakeholders Opportunities to drive service improvement initiatives and shape process standards Supportive team culture and structured onboarding Competitive salary and benefits package Application Process: Please submit your resume and a cover letter detailing your experience and qualifications. Equal Opportunity Employer: We are committed to creating a diverse More ❯