Kidlington, Oxfordshire, South East, United Kingdom
Reed Technology
IT Support | Technical Support | 2ndLine | Desktop The role will be onsite in Kidlington. As the IT Support Analyst, you will be required to undertake technical activities concerning the installation and support of computer and related equipment, ensuring the … smooth running of the company's business with the minimum of disruption. You will be providing 1st and 2ndlinesupport with the opportunity to work in 3rd line once trained and developed. Main responsibilities Face to face, telephone and email support Purchase, Configure, install and maintain desktop and laptop PCs Support of Telephone Systems Manage the resolution of issues, problems, service requests and changes. Maintain an inventory/database of IT hardware and software Liaise with third party IT support Companies and vendors Supportmore »
2ndLineSupport Engineer/Customer Service 2ndLine … Support Engineer/Customer Service person is required for this IT company based near Winchester. Key Responsibilities Providing first and some secondlinesupport and escalation of helpdesk tickets to their customer base, working to specific SLAs Providing incident management & stakeholder facing communication for … customers as required (with the expectation of leading a multi manned P1 Bridge Line). Basic remote support and change management assistance to the customer base Manage and monitor call queues ensuring adherence to customer SLAs Qualifications/Skills required You do not need to have more »
Overview of the role We are currently recruiting an experienced Site Based 2ndLine IT Engineer who will be based in Portsmouth at one of our largest retail clients sites. This role will be joining our already established onsite engineering team who provides support for … bringing your IT knowledge and customer experience to provide an efficient, approachable and streamlined methodology to fixing their IT issues. As one of our 2ndLine IT Engineers you will be expected to work on our clients site 5 days a week. Benefits of working for Tailor … business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and responsibilities of our Site Based 2ndLine IT Engineer: Although you will be on site at one of our clients you will be an important member of the more »
Hampshire, South East, United Kingdom Hybrid / WFH Options
Spectrum IT Recruitment
2ndLine Engineer Southampton - hybrid working + customer site visits Up to £35,000 + company car Join a dynamic tech company during a time of transformation! A 2ndlinesupport engineer is required to join my client, providing a top tier … service to customers across the UK. The ideal 2ndLine engineer will have broad technical experience across Microsoft and VoIP and network. The role is hybrid working, with visits … to customer sites. Driving license is essential and company car or car allowance will be provided. Your Role: Resolve issues up to a secondline level, spanning a wide range of technologies. Deliver onsite and remoe technical support with competence while maintaining clear communication with both more »
Job Title: IT Support Help Desk Specialist Location: London (onsite) Salary: £40k … + Bonus Role Overview: Join our global investment management firm as an IT Support Help Desk Specialist. Provide hands-on 1st to 2ndlinesupport and systems administration for our New York and London offices. Deliver exceptional service, especially to senior executives, and … manage IT issues for over 250 employees worldwide. Key Responsibilities: System Management: Ensure smooth operation of computer systems. Support: Provide 1st - 2ndlinesupport and administration. Executive Service: Deliver white-glove service to senior executives. Request Management: Prioritize and respond to service requests. more »
london, south east england, United Kingdom Hybrid / WFH Options
Primis
Job Title: 2ndLineSupport Engineer Industry: Public Sector Salary: £35,000 - £38,000 Location: Hybrid/London The Role: Resolve desktop, laptop and mobile associated incidents, provider requests and issues in a well timed and efficient way in step with Business requirements Create and … applicable and valid. Participate in Problem Management, Major Incident and Disaster Recovery sports as required Skills Needed: Previous experience in a similar role/2ndLineSupport Experience supporting Mac and Windows operating systems on desktops and laptops, peripheral commissioning and setup Active Directory and … Microsoft 365 supportSupport and set-up of AV and interactive equipment; such as projectors, video-conferencing equipment, interactive equipment ITIL Foundation qualification (v3 or v4) Strong understanding of ITIL service management processes Experience using an ITSM ticket management system Research indicates that men will apply more »
We are looking to recruit an experienced 2ndlinesupport engineer who enjoys working in an environment in which they will have a broad responsibility and will have the opportunity to improve process and recommend technology improvements. To be a success in this role will … have a broad technical skill base and be able to provide 1st and 2ndlinesupport in an SME environment. You will have a good knowledge of Windows/Azure, Active Directory, Exchange and M365. A working knowledge of networking with the ability to troubleshoot more »
Berkshire - Surrey, Guildford, Surrey, United Kingdom
hireful
Are you an IT Support professional looking for your next career opportunity? Are you keen to work for a Microsoft Gold partner, providing first class IT services … to the education industry? You will work on site within schools, ensuring that IT systems and services are always available. You will be providing 2ndLine IT Support as well as manging key accounts, being the bridge between the schools and the business. This is … Working hours: Mon-Fri 8am-4:30pm What you will bring to the role: Previous experience in an IT Support, preferably to 2ndLineSupport role. Experience of working within a school, academy or College would be very highly desired and advantageous. Previous more »
Are you an IT Support professional looking for your next career opportunity? Are you keen to work for a Microsoft Gold partner, providing first class IT services … to the education industry? You will work on site within schools, ensuring that IT systems and services are always available. You will be providing 2ndLine IT Support as well as manging key accounts, being the bridge between the schools and the business. This is … Working hours: Mon-Fri 8am-4:30pm What you will bring to the role: Previous experience in an IT Support, preferably to 2ndLineSupport role. Experience of working within a school, academy or College would be very highly desired and advantageous. Previous more »
Job Title : 2ndLine Engineer x2 (Office 365 Specialist + Infrastructure Specialist) Location: Multiple Campus locations, Portsmouth Salary: £28,315.00 - £30,034.00 (Full-Time Equivalent) Job Type: 37 Hours per week, 52 Weeks per year, Full-Time, Permanent About The College: As a newly merged College, we … Student Beans and Totum with a COPC email address Free car parking across all campus sites (apart from Arundel) About The Role: As an 2ndLine Engineer specialising in either Office 365 or infrastructure here at COPC, you will be responsible for providing advanced technical support … maintaining the colleges IT systems, including Office 365 applications, ensuring their optimal performance and security. You will address escalated issues from the 1st line or support, perform system upgrades and collaborate with the other IT professionals to implement new technologies and solutions. Additionally, you may be more »
A 1st/2ndLine … Support Engineer/Customer Service person is required for this IT company based near Winchester. Key Responsibilities Providing first and some secondlinesupport and escalation of helpdesk tickets to their customer base, working to specific SLA’s Providing incident management & stakeholder facing communication … for customers as required (with the expectation of leading a multi manned P1 Bridge Line). Basic remote support and change management assistance to the customer base Manage and monitor call queues ensuring adherence to customer SLA’s Qualifications/Skills required You do not need more »
This is an exceptional opportunity to work for one of the largest and most well-known IT brands in the world as a SecondLineSupport Engineer based on a highly secure site near Reading. SecondLineSupport Engineer Summary: As the … SecondLineSupport Engineer you will join the existing team responsible for providing desktop and breakfix support and technical assessment to over 7,000 end users on site. Other tasks include: Speaking with suppliers to get pricing Active Directory including password resets Building laptops … Critical illness Healthcare Dental Holidays - 23 days with option to buy and sell Childcare vouchers Yearly pay reviews Health cash plan If the SecondLineSupport Engineer role is of interest please apply now more »
Employment Type: Permanent
Salary: £30000 - £33000/annum + benefits and £2000 DV allowance
Eastbourne, East Sussex, South East, United Kingdom
Ernest Gordon Recruitment
IT Support Technician ( MSP ) Eastbourne £25,000 - £35,000 + Internal Training + Progression + Benefits Are you an IT Support Technician looking to work an exciting up and coming IT and Cloud Solutions company with big expansion plans for the future? Do you want to … as well as SMEs across the country. In the role, the successful IT Support Technician will be working on providing 1st and 2ndlinesupport to the company's broad range of clients. Operating from a service desk, you will be one of … with the business and they continue to build themselves as one of the go-to MSPs in the country. The Role: Providing 1st/2nd IT and Technical Support to clients Operating and managing the IT Service Desk Office based The Person: Background as an IT Supportmore »
Sharp IT Services has an excellent new career opportunity based in Mayfair, London for a On-Site 2ndLineSupport Engineer position. Key Responsibilities The On-Site 2ndLine Engineer will be based at one of our client sites and will assist … with the day-to-day IT support for the client alongside a remote Helpdesk Team. An average day will be diverse and offer an opportunity to learn a multitude of technologies, by investigating and resolving a variety of requests working closely with the Helpdesk Team. Own, update and … in personal and team development to increase technical proficiency and increase productivity. Skills and Qualifications Technical knowledge and experience of IT and IT support with on-site experience. Intermediate knowledge of Microsoft Server and Desktop Operating Systems. Intermediate knowledge of Microsoft Cloud Technologies (365 and Azure) Excellent written more »
Havant, Hampshire, South East, United Kingdom Hybrid / WFH Options
Mexa Solutions
Not just another 2ndline support role. But when where youre seen as one of the most experienced in the team. The go-to person for helping with any issues/technical advice. Youll be the person that people look up to. But is that enough? Well why not … get involved in ad hoc projects and site visits for support & deployment? All whilst working with the latest & greatest technologies. For a growing IT Service Provider who have acquired 6 new clients in 2024 and are happy to offer 40% remote working. Growth of their staff is important … Analyst, who has strong experience of supporting users at a 2ndline support level, ideally in a Managed Service environment This 2ndLineSupport Analyst position is looking to start ASAP, will be based near Havant, Hampshire (40% home based after a more »
Egham, Surrey, United Kingdom Hybrid / WFH Options
Techunite Ltd
Techunite Ltd are recruiting for a 2ndlinesupport engineer to join a company based in Egham. Hybrid remote working offered and there will be visits to customer sites. You will need to have an MSP background and any experience with google workspace will be … an advantage. Key Responsibilities Serve as the point of contact for all IT support requests and queries for clients Installing, configuring and maintaining software and hardware components of computer and network systems Diagnosing and troubleshooting software and hardware issues Repairing and replacing damaged computer and network components Supporting … Continuously improve knowledge and understanding of the software and hardware technologies used by clients Maintain a strong customer focus at all times WINDOWS/2NDLINE/SERVER/OFFICE 365/GOOGLE WORKSPACE more »
2ndLine Infrastructure Support – London – Financial Services 2ndLine Infrastructure Support required by my client, an investment manager in Central London. This is an urgent contract paying £300 per day until New Years Eve The ideal candidate will have experience more »
IT Support Engineer - 1st & 2ndLine - EC2 - £40-50K A specialist UK investment firm with fantastic benefits are recruiting for a IT Support Engineer to join their IT team in their Central London based headquarters. The Service Desk Engineer will be dealing … with 1st/2nd issues, triaging and closing tickets and providing general IT Support to the business. The Service Desk Engineer will provide technical support and administration for all end-user software, hardware, and connectivity. The Service Desk team works closely with the System Engineers … individually ***Excellent communication skills, both written and verbally, ability to communicate in both technical and non-technical terms. IT Support Engineer - 1st & 2ndLine - EC2 - £40-50K more »
london, south east england, United Kingdom Hybrid / WFH Options
Salt
2ndLine Infrastructure Engineer - M365 AND Microsoft Technologies My client are an energy company on a path to reduce the carbon footprint of large scale energy users. ROLE As a key member of the technical team, you will provide operational support to end users at … all levels and our software development team. Your role will serve as an escalation point for all IT support and DevOps queries. You will support over 170 end users across various geographical locations. Your responsibilities will include maintaining and monitoring IT systems such as remote working … email, phone, or face-to-face. Monitor and update the ticketing system to highlight overdue or unresolved tickets. Identify issues and guide first-linesupport or end users through the necessary steps for resolution. Collaborate with the IT manager and wider technology team to address recurring more »
Dartford, Kent, South East, United Kingdom Hybrid / WFH Options
Movement8 Ltd
2ndlinesupport engineer – Firewalls, switches, routers, servers, Hyper-V, virtualisation, onsite Working for a leading MSP across support, business applications and IT services you will be experienced in working in a fast-paced environment and are committed to providing high levels of … Firewalls – Fortigate • Switches – Cisco Nexus/FortiSwitch • Servers – HP • Hyper-Converged Infrastructure - Nutanix • Virtualisation – VMware, • Storage – Nutanix • Backup – Veeam Backup and Replication Infrastructure & support: • Take responsibility for the maintenance and management of the Cloud platform and Data • Centre and collate and maintain up to date documentation on the … gain an insight into usage trends for capacity planning • Monitor and maintain Customer and Internal Backup schedules, ensuring all retention levels are in line with agreed obligations • Act as an escalation point for the 1st Line Engineers, taking ownership of the problem and providing troubleshooting assistance more »
london, south east england, United Kingdom Hybrid / WFH Options
beaumont
2ndLine IT Support Technician Are you an established 2ndline engineer with aspirations to progress further? Do you have strong M365 and Azure skills, with a passion to develop them? Is a field-based, customer-focused role where your skills truly more »
SecondlineSupport - London - £40,000 I am working with a client of ours that is on the look out for a secondlinesupport engineer that to join a small team of 3. You will have exposure to all tech related … errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues Troubleshoot issues and outages Lead desktop and helpdesk support efforts Required skills Maintain Cloud platforms Evaluate and modify system performance Ideally you would have: Bachelor’s degree in Computer Science, Information Technology, or … automation tools are a plus If you are looking to better your career and work in a genuine tech first company apply now. SecondlineSupport - London more »
london, south east england, United Kingdom Hybrid / WFH Options
Tela Technology
Channel Awards. Role : We have created a new role to strengthen our IT Support team, which requires a professional, likeable and thorough 2ndLine Technician to provide on-site and remote support. Duties include: Picking up customer calls, logging a case and handling the query … customer updated throughout Working through assigned tickets from triage, from beginning to resolution, keeping the customer up to date throughout Supporting the 1st line team, acting as an overflow during busy periods Escalating to 3rd Line, if required Supporting the 3rd Line team with … organisation. We look for individuals that share this passion and take pride in the service they provide. The successful candidate will be a current 2ndline technician, ideally with experience of working for a Managed Service Provider. Strong working knowledge of Microsoft-based operating systems, with emphasis more »
2ndLine IT Engineer - Lancing - £32,000 - Unbelievable Benefits! Role: IT Helpdesk Engineer Areas: Lancing Salary: £25,000 - £32,000 - Unbelievable Training! I am working on an exciting new opportunity with my client. We are looking for a keen and driven engineer to join the rapidly growing … and dynamic team based in Lancing. This is a brilliant chance to progress your career to the next step, 2nd/3rd Line or even further! Progression, development, and training is encouraged at every level. This is a highly varied role where no two days will be more »
Royal Tunbridge Wells, Kent, United Kingdom, Southborough Hybrid / WFH Options
Vermelo RPO
Due to exponential growth, there is now an opportunity and a requirement for a 2ndLine of Support Technician to join an award-winning global provider of software and hardware solutions in the automotive industry. Within the Technical Support team, you will play … a crucial role in providing exceptional technical assistance to our customers, troubleshooting issues, and ensuring timely resolution to support their needs. Key Responsibilities: Provide technical assistance and support to customers via phone, email, and chat channels. Diagnose and troubleshoot technical issues related to our video telematics … products and IoT devices. Escalate complex issues to the Technical Support Team Lead for further investigation and resolution. Document customer interactions, including issue details, troubleshooting steps, and resolutions, in our ticketing system. Collaborate with internal teams, including the Product Group and Account Management, to address customer concerns and more »