current business needs and is flexible for future growth Oversee the development of sophisticated call routing strategies IVR solutions and customer engagement workflows Design and implement AIpowered solutions including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives Lead the integration of Genesys solutions with CRM systems workforce management tools More ❯
current business needs and is flexible for future growth Oversee the development of sophisticated call routing strategies IVR solutions and customer engagement workflows Design and implement AIpowered solutions including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives Lead the integration of Genesys solutions with CRM systems workforce management tools More ❯
london (city of london), south east england, united kingdom
LTIMindtree
current business needs and is flexible for future growth Oversee the development of sophisticated call routing strategies IVR solutions and customer engagement workflows Design and implement AIpowered solutions including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives Lead the integration of Genesys solutions with CRM systems workforce management tools More ❯
At Navys, we are building the most advanced funds lawyer, ever. Navys is transforming the fund formation process by combining deep legal expertise with AI. This isn’t another chatbot or document summarizer: we are creating the Legal Operating System for funds. Navys fuses internal legal precision and external regulatory insight into a living system that learns, reasons, and scales More ❯
At Navys, we are building the most advanced funds lawyer, ever. Navys is transforming the fund formation process by combining deep legal expertise with AI. This isn’t another chatbot or document summarizer: we are creating the Legal Operating System for funds. Navys fuses internal legal precision and external regulatory insight into a living system that learns, reasons, and scales More ❯
You'll Do: Analyse and map existing business processes to identify areas for AI/automation. Design and oversee implementation of AI-powered workflows (e.g. automated reporting, document processing, chatbots, knowledge assistants). Integrate AI tools with existing business systems (ERP, CRM, HR, project management, communications). Develop a roadmap for AI adoption across the organisation with clear success metrics. More ❯
Build and manage datasets for training and evaluation (structured + unstructured data from operations). Deploy models into production-ready services accessible by non-technical staff (e.g. APIs, dashboards, chatbots). Optimise models for speed, cost, and accuracy in day-to-day use. Automate data workflows and build pipelines to feed models with clean, updated data. Work with the AI More ❯
Brentwood, Essex, South East, United Kingdom Hybrid / WFH Options
Longreach Recruitment
feedback, identify knowledge gaps, and create engaging, easy-to-understand content that resonates across multiple brands. Lead the design of seamless customer journeys via email and live chat, including chatbot responses and agent handoffs. Collaborate with teams across Operations (Customer Service & Sales), Marketing, Legal, Compliance, and more to ensure content is accurate, compliant, and on-brand. Monitor performance with regular More ❯
. Excellent communication, stakeholder management, and problem-solving abilities. ITIL Intermediate/Practitioner certification or equivalent. Experience with ISO 27001 or other compliance frameworks. Background in integrating AI/chatbot or automation tools into helpdesk environments. Benefits after probationary period: Subsidised health and dental care Employee Assistance Programme (EAP) Life assurance (3x salary) Pension contribution - 5% company contribution Generous holiday More ❯
We've signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn't a challenge just anyone could take on. Luckily, we have something to help More ❯
Customer Experience Proven B2B Tech expertise in creating differentiated customer journeys Strong technical fluency in: Modern Workplace (M365, UEM, VDI); Cloud & Edge (Azure, AWS, Edge AI); and Gen AI, Chatbots, RPA Power BI, ROI/TCO Calculators, Digital Twins Hands-on with POC/Prototype environments (e.g., VMware, Hyper-V) Strong communicator across both CxO and technical audiences What we More ❯
Haywards Heath, Sussex, United Kingdom Hybrid / WFH Options
First Central Services
business impact of customer & operations initiatives, ensuring that all areas of the business are ready to accept the change You'll maintain and develop Customer owned platforms including Omnichannel Chatbot and SmartIVR, including proactive management of the team responsible for these activities You'll coach, mentor and facilitate the learning and development of fellow colleagues in the customer centricity mindset More ❯
Consult on business needs to develop a digital learning roadmap aligned with JD’s objectives e.g., tech-driven retail, supply chain efficiency. Pilot emerging tech VR/AR, AI chatbots to enhance learning experiences. Platform & Content Manage LMS/LXP platforms e.g., Workday LMS and curate role-specific content e.g., commercial, warehouse ops and customer customer service digital academy content. More ❯
Consult on business needs to develop a digital learning roadmap aligned with JD’s objectives e.g., tech-driven retail, supply chain efficiency. Pilot emerging tech VR/AR, AI chatbots to enhance learning experiences. Platform & Content Manage LMS/LXP platforms e.g., Workday LMS and curate role-specific content e.g., commercial, warehouse ops and customer customer service digital academy content. More ❯
london (city of london), south east england, united kingdom
JD.COM
Consult on business needs to develop a digital learning roadmap aligned with JD’s objectives e.g., tech-driven retail, supply chain efficiency. Pilot emerging tech VR/AR, AI chatbots to enhance learning experiences. Platform & Content Manage LMS/LXP platforms e.g., Workday LMS and curate role-specific content e.g., commercial, warehouse ops and customer customer service digital academy content. More ❯
Hatfield, Hertfordshire, South East, United Kingdom
COMPUTACENTER (UK) LIMITED
Computacenters Global Service Desk (GSD).With over 4,000 agents relying on our solutions daily, we ensure seamless multi-channel experiences from voice and email to web chat and chatbot with industry-leading reliability. You'll be surrounded by forward-thinking professionals who are passionate about technology, continuous improvement, and delivering exceptional customer experiences. This is your opportunity to shape … leverage Genesys Cloud CX Contribute to the strategic roadmap, identifying continuous improvement opportunities and setting direction for future technical development Design and build omni-channel flows (IVR, web chat, chatbot, email) using Genesys Architect Lead systems integration efforts using RESTful APIs and promote CX-as-Code practices within CI/CD pipelines Partner with suppliers and cross-functional teams to More ❯
Welcome to Eficode! We're building the future of software development, specializing in DevOps and AI . We work with everyone from innovative startups to highly regulated enterprises, delivering real-world, scalable AI solutions - not just proofs of concept. We More ❯
growing digital agency in Holborn is looking for a Mid-Weight React Native Developer to join their small engineering team. The business specialises in building AI-driven tools - from chatbots to scraping systems and retrieval solutions - with a strong client base across the UK and Europe. The Role This is a hands-on React Native role, focused purely on mobile … Native applications. Integrate with Python APIs (REST and GraphQL). Drive performance improvements: bundles, memory, startup, animations, offline. Participate in PR reviews and pair programming. Contribute to AI features (chatbots, scraping, retrieval systems). Manage store releases, updates, and monitoring. What's Needed 2-3+ years' commercial React Native experience. Strong skills in TypeScript, navigation, and state management (Redux … CI/CD, app store releases, and OTA updates (e.g. CodePush). Nice-to-haves: Native modules (Swift/Kotlin), app security, crash/analytics tools, or experience with chatbots/RAG systems. Package & Set-Up Salary guide £60,000; up to £70,000 for candidates close to senior level. Hybrid in Holborn: around three days a week in the More ❯