1 to 25 of 148 Permanent Service Delivery Jobs in the South East

Head of Operations & Service Delivery Location: Remote, with regular travel to client sites and field teamsSalary: £75,000 – £85,000 Bonus: Up to 30% based on personal and team performance Remote working with regular travel Senior leadership opportunity within a growing organisation Competitive benefits package Opportunity to play … role in a scaling business We are recruiting on behalf of a fast-growing, technology-led organisation seeking an experienced Head of Operations & Service Delivery to lead and evolve its operational and technical service functions. The Role - Head of Operations & Service Delivery This ...

LGBTQ+ business community. Please do not contact the recruiter directly. Description We are seeking a Director‐level leader with end‐to‐end accountability for service quality, operational improvement, and experience outcomes across Service Delivery to join our Service Delivery function and own the identification, shaping … delivery of high‐impact service and operational improvements across technology, operations, and client delivery. This role is accountable for turning insight into action, using client, service, technology, and operational data to drive measurable improvements in reliability, experience, efficiency, and profitability. The focus is on driving realised outcomes ...

Service Delivery Analyst UK | Hybrid/Remote The Opportunity We’re looking for a detail-oriented and organised Service Delivery Analyst to support the successful delivery and continual improvement of Managed Services operations. Working closely with senior service leadership, you’ll play … role in maintaining service lifecycle data, producing client performance reporting, supporting service reviews, and ensuring operational processes and documentation remain accurate and up to date. This is an excellent opportunity for someone with experience in IT service support or service management who enjoys working with data ...

Service Delivery Analyst UK | Hybrid/Remote The Opportunity We’re looking for a detail-oriented and organised Service Delivery Analyst to support the successful delivery and continual improvement of Managed Services operations. Working closely with senior service leadership, you’ll play … role in maintaining service lifecycle data, producing client performance reporting, supporting service reviews, and ensuring operational processes and documentation remain accurate and up to date. This is an excellent opportunity for someone with experience in IT service support or service management who enjoys working with data ...

experienced, people focused Service Delivery Manager looking for a role where you can lead from the front in a structured, customer-centric environment? Our client is an established and growing managed IT services provider with a strong reputation for quality and care. This role offers the opportunity … take real ownership of service delivery within a close-knit team and the chance to shape and improve how services are delivered across the business. Service Delivery Manager Waterlooville (Hybrid - 3 days office, 2 days home) £55,000 to £65,000 per annum In this role ...

Senior IT Service Management Analyst Location: Hybrid – South East England (Surrey/Berkshire area) - circa 3 days per month during induction, will later be 2 days p/m Salary: £45,000 – £50,000 Type: Permanent Overview A specialist managed services organisation supporting a major enterprise client is seeking … Senior IT Service Management Analyst to help strengthen and mature its service management function. This role sits within a small but highly specialised delivery team responsible for supporting a complex, business-critical platform used for large-scale financial and operational reporting. You will work closely with senior ...

Service Desk Manager Egham £50,000£55,000 We are currently recruiting for an experienced Service Desk Manager to join a well-established and growing Fire & Security business based in Egham . Due to continued expansion and increasing customer demand, our client is looking to add a driven … highly organised manager to oversee the daily operational performance of their Customer Service Centre. This is a fantastic opportunity for an experienced operations or service desk professional within the Fire & Security sector to join a forward-thinking business offering long-term stability, progression opportunities, and a collaborative working ...

commercial buildings in the United Kingdom, alongside a growing portfolio of international clients. Our clients rely on us to support business - critical environments where service quality, reliability, and professionalism are non - negotiable . As we continue to grow across the UK and internationally, having a high - performing , well … service desk is central to delivering an excellent customer experience. This role sits at the heart of our operations leading the service desk function, ensuring consistent service delivery, driving continuous improvement, and acting as a key point of contact between customers, engineers, and the wider business. ...

Service Delivery Manager/IT Customer Service Manager Position: Senior Service Manager (internal name) Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime +Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three … Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will ...

About the job. National Highways is seeking a qualified and motivated individual to join our Operations Directorate as an Assistant Service Delivery Manager. This role will be based at our offices in the East Region and will involve overseeing the delivery of maintenance and repair services across … will need to have a full driving licence, with no more than 3 points, to be considered for this position. Proactively track and monitor service delivery performance on the assigned Route(s) or contract scope (e.g. DBFO, RTMC), identify performance trends, risks and issues, including the analysis ...

Provider and they are seeking an experienced IT Helpdesk Manager to lead a team of support engineers whilst remaining actively involved in the technical delivery of services. This role offers an excellent opportunity for an experienced Senior 3rd Line Engineer, Technical Team Lead, or Service Desk Supervisor looking … next step into management. You'll have the opportunity to develop your leadership skills whilst maintaining hands-on involvement in complex technical escalations and service improvement initiatives. The Role Leading a team of 6-8 support engineers, you will be responsible for the day-to-day management ...

Service & Project Coordinator Hybrid - Milton Keynes | £30,000 - £40,000 + Benefits Role An exciting opportunity has arisen for a proactive and highly organised Service & Project Coordinator to join a growing IT services company as they establish a new central operational governance function for both SMO (Service Management Operations) & PMO (Project Management Operations). Operating in a hybrid capacity, you will be responsible for coordinating, standardising and improving both live service operations and project delivery activities across the business. With excellent long-term progression and development potential, the successful candidate will work ...

Operations Director MSP (UK-wide) Salary: On application The Opportunity Our client, a leading Managed Service Provider (MSP) specialising in delivering IT services and technical projects to schools nationwide, is seeking an experienced Operations Director . This is a strategic, hands-on leadership role driving operational excellence across service delivery, technical teams, and project delivery. Reporting directly to the Managing Director, you will play a key role in shaping scalable, efficient operations that support growth, improve customer experience, and strengthen the delivery of managed IT services to over 5,000 schools across the UK. Key Responsibilities ...

Role: Service and Operations Manager Location: London Salary: £45,000 - £60,000 per annum Setup: Full-time | 5 days on-site About the Role An established and growing Managed Services provider is seeking an experienced Service and Operations Manager to lead the operational delivery of its Managed … Print Services division. This role sits at the centre of service delivery, operational control and commercial performance. You will be responsible for leading service desk and engineering teams, ensuring operational efficiency, maintaining strong governance around stock and procurement, and driving service performance across a portfolio ...

Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery ...

trusted, respected and encouraged to contribute their skills and experience. The Role We are seeking a Key Account Team Manager to lead the delivery of services across a portfolio of Multi-Academy Trusts and secondary schools.This role combines relationship management, team leadership and operational oversight. You will play … teams, and maintaining strong, professional partnerships with customers.Regular travel to customer sites forms an important part of this role. Key Responsibilities Customer relationships and service delivery Develop and maintain effective working relationships with key customers across MATs and secondary schools Act as a point of escalation, supporting teams ...

delighted to be supporting a growing and ambitious organisation in the search for an experienced Head of Customer Service & Operations . This is a rare opportunity for an accomplished operational leader to take ownership of a customer-facing service function and play a key role in shaping … future direction of the business. As a member of the senior leadership team, you'll lead a multi-disciplinary operation spanning Customer Service, Technical Support and Field Engineering, driving service excellence, operational efficiency and commercial performance. You'll be responsible for creating a customer-centric culture, delivering continuous ...

Gleeson Recruitment Group are supporting an industry leading organisation within the scientific research sector in the search for an IT Service & Digital Workplace Lead to join their growing technology leadership function during a major period of transformation and investment. This is a rare opportunity to join a purpose driven … organisation making a genuine real world impact. As part of a newly evolving technology leadership team, the IT Service & Digital Workplace Lead will play a critical role in modernising IT service operations, improving digital employee experience, and helping shape the future technology landscape across the organisation. This role ...

Service Delivery Analyst (1st & 2nd Line Support) London | Hybrid (3 days office/2 days remote) We are working with a leading international professional services firm to recruit a Service Delivery Analyst to join their high-performing IT team. This is an excellent opportunity for someone … looking to combine service desk and deskside support responsibilities within a fast-paced, client-facing environment. This role offers a mix of 1st and 2nd line support, acting as a key point of contact for end users while also handling more complex technical issues and escalations. The Role ...

client is a well-established Managed Service Provider, CRM, and Software Development business, and theyre looking for an experienced IT Operations Manager to take the lead on service delivery, performance, and continuous improvement across their customer base. This is a hands-on leadership role where youll oversee … operations, service delivery, and project execution, while also acting as the go-to escalation point for more complex issues. Youll be balancing technical know-how with people leadership and process improvement, making sure customers receive a reliable, secure, and scalable service. Key Responsibilities Operational & Service Management Take ...

client is a well-established Managed Service Provider, CRM, and Software Development business, and they’re looking for an experienced IT Operations Manager to take the lead on service delivery, performance, and continuous improvement across their customer base. This is a hands-on leadership role where … oversee day-to-day IT operations, service delivery, and project execution, while also acting as the go-to escalation point for more complex issues. You’ll be balancing technical know-how with people leadership and process improvement, making sure customers receive a reliable, secure, and scalable service. ...

Title: Service Delivery & Support Location: Reading (Hybrid) About the Role Responsible for managing the end‐to‐end lifecycle of subscriber services, combining order management, service delivery coordination, and front‐line technical support. Acting as the primary operational interface between wholesale partners, network providers, and internal teams … broadband technologies (FTTP, Ethernet, Leased Line). Solid grounding in Layer 2 and Layer 3 networking concepts. Understanding of telecom provisioning workflows and service activation processes. Strong troubleshooting and diagnostic skills for connectivity services. Excellent written and verbal communication skills. Customer‐focused mindset with strong analytical and problem‐solving ...

Service Desk Administrator Were looking for a Service Desk Administrator to support high-quality service delivery across our network, infrastructure, and cabling teams. This is a key operational role, acting as the first point of contact for end users and ensuring ServiceNow tickets are logged, managed … resolved efficiently within agreed SLAs. Working closely with the Service Manager and Site Lead, youll help keep daily service operations running smoothly, providing clear communication, accurate documentation, performance monitoring, and proactive support to engineers and technicians. If you are highly organised, customer-focused, and comfortable working ...

currently partnered with a market leading Public Safety organisation based in South-West London who are currently recruiting for a Change & Service Manager to support a key customer ensuring the highest levels of customer support and guidance. In the role you will be responsible for managing … service operations and ensure services, customer expectations and delivery are achieved and exceeded Your day-to-day duties include: Own and fully understand the Service definitions and SLA definitions. Ensure that Service processes deliver to contractual requirements Be escalation point of contact for the customer base ...

dynamic and fast paced telecommunications business with nearly 60 years experience with a reputation for excellent customer service and unrivalled career development.? Each customer is at the heart of our business where we strive to design, deliver and support the very best solutions to underpin their business and daily … operations, all supported by our in-house industry leading technical specialists. You will join the Service Delivery team where comprehensive training and support will be provided to enable your success within the business . You will efficiently provision all products from the SCG services portfolio for both existing ...