1 to 25 of 48 Permanent Service Delivery Jobs in the South East with Remote Work Options

secure IT solutions. They are looking to recruit a 1st Line Support Analyst. As a 1st Line Support Analyst, you will report to the Service Delivery Manager. You will exhibit a clear and friendly customer focus and demonstrate excellent communication skills. You will establish productive working relationships with … internal staff, clients, and suppliers to ensure the very best service is provided to all parties. Attention to detail and compliance with Issured policies and procedures are essential. What will you be doing? Responding to inbound technical service requests over the phone, Teams or in person. Accurately and … efficiently log all issues and status updates in our Service Desk Tool. Track and resolve support tickets within established SLA's to promptly meet user's needs. Escalate service incidents to 2nd line technical support and problem management where required. Assist with the administrative tasks of running the more »

Job title: Service Delivery Manager Location: Egham, Surrey, UK Salary: £45,000 per annum (DOE) Working hours: 35 hours a week, flexible between 8:00am to 6:00pm Hybrid Working: A minimum of 2 days a week in the office is required Reporting to: Head of Testing & Service Delivery Intersoft is an award-winning delivery management software provider and part of the Royal Mail Group. Our software has led the market in providing innovative shipping solutions since 1993 for retailers and third-party providers. Our solution, Intelligent Shipper, integrates directly into multiple carriers and provides … smart and convenient delivery methods such as Tracked, Click and Collect, Locker Boxes, Next Day and more to help retailers and brands scale eCommerce. As a business, we are continuously striving to be better. We foster an environment that allows our diverse and highly talented team to think, plan more »

Crawley, West Sussex/Remote Flex Up to 75,000 depending on skills and experience Plus benefits Reporting to: Head of Hybrid CloudProduct/Service: We deliver strategy-led solutions that address the most important technological challenges: cyber resilience and hybrid cloud infrastructure. Clients include: Sony, Surepharm, Jigsaw Trust … help to deliver a world-class experience across the hybrid cloud portfolio of services of physical infrastructure, data centre facilities and public cloud services.The service delivery team each have 20+ years of technical delivery expertise over a range of verticals and disciplines and are all considered experts more »

Service Desk Team Leader Location: Whiteley, Hampshire Looking for an opportunity to make an impact?.. The Role: Reporting into the Head of Customer Enablement, where you will be responsible for the general day to day supervision of the existing Service Desk Team and the achievement of excellent … service delivery and productivity. You will need to demonstrate the Leidos values; Integrity, Innovation, Agility, Collaboration and Commitment in line with the Head of Customer Enablement, to promote these within the team. You will be a key point of contact for initial escalation for all Service Desk … ensure smooth team operations and effective collaboration with other internal/external IT Teams and 3rd Parties. Key Responsibilities: Main point of contact for Service Desk Services, including: Ticket escalation Support of Major Incidents (MI) Customer support Liaison with internal and external teams Problem Management Adherence to SLOs for more »

The AD Lead Engineer will collaborate closely with the Service Delivery teams in their respective area, allowing them to focus on supporting the business through BAU operations, while gathering feedback on how the current estate is working and what needs to be improved. The AD Lead Engineer is … growth and need talented individuals to help shape and lead us into our next century. The AD Lead Engineer will collaborate closely with the Service Delivery teams in their respective area, allowing them to focus on supporting the business through BAU operations, while gathering feedback on how the … the Active Directory and Identity Drive Automation and shift-left Engage with stakeholders across JMIT to ensure ongoing alignment, particularly Architecture and Security Allow Service Delivery team to focus on supporting business through as-is environments Requirements for the role: Experience in AD Lead Engineer role in Active more »

business become an intelligent, connected organisation in order to deliver our digital transformation and turnaround. The Incident Management Lead will be an experienced IT Service Management professional with responsibilities to support the delivery of Incident Management in a 24x7 operational environment supporting all Thames Water business areas. The … fit for purpose to meet the needs of the Thames Water Business. What you’ll be doing as an Incident Management Lead Support the delivery of the Incident Management process, priority matrix, procedures and guidelines Assist in managing the Incident Management Process and ensure it is delivered to the … agreed level of performance to support service availability Act as the focal point for Incident Management for Thames Digital, acting as the key contact and escalation point in particular around P1 Major Incidents and P2 Business Significant Incidents on a rota to cover 24/7/365 support more »

Service Desk Analyst Location: Milton Keynes, UK with an opportunity to work from home. Salary: £22000 - £25000 per annum + Bonus UK passport/Settled status/ILR status holder is required as you will undergo UK Security Check clearance for this role. Issured, an award-winning business transformation … consultancy and developer of secure IT solutions are looking for a Service Desk Analyst. As a Service Desk Analyst, you will report to the Service Delivery Manager. You will exhibit a clear and friendly customer focus and demonstrate excellent communication skills. You will establish productive working … relationships with internal staff, clients, and suppliers to ensure the very best service is provided to all parties. Attention to detail and compliance with Issured's policies and procedures are essential. What will you be doing? Responding to inbound technical service requests over the phone, Teams or in more »

intelligence and research, system hardening, and documenting customer’s infrastructure and assets. Technical product and process knowledge needs to be accompanied by excellent customer service skills, and meticulous attention to detail. What you'll be delivering Perform forensic analysis, triage security incidents, and apply proactive remediation. Proactive monitoring and … threat hunting. Proactive threat intelligence and research. Vulnerability assessment and management. Provide technical support and guidance for 1st Line SOC Security Analysts and Security Service Delivery Manager. Ownership of security incidents and breaches, as well as escalated issues from 1st Line SOC Analysts through to resolution Documenting and … articulating issues ready for escalation to the 3rd Line Security Analysts Work closely with the Service Desk team for security related escalations. Provide feedback and be part of the continuous improvement program. Ensure excellent customer satisfaction is achieved. Manage customer complaints through to resolution. Assist the Security Service more »

Bosch Group since 2022. To achieve the ambitious objectives of our growing business our colleagues at our location in Chichester are looking for: FIELD SERVICE ENGINEER We are looking for a Field Service Engineer with a passion for technical solutions and the appetite to be part of a … great team. You will join our UK organisation based in the office in the South of England. As a key member of our service team, you will play a vital role in providing services (calibration, installation, qualification, support etc.) predominantly for our UK and Ireland customer base. In addition … environment with plenty of room for fun. We are, of course, adaptable, and working from home is possible. You are responsible for solution and service delivery As our new Field Service Engineer, your primary responsibility is to provide a detailed and compliant service for our customers. more »

IT Service Assurance Lead Salary 65k, plus Car Allowance Hybrid working, ideally 2 days from the office. This is an important new role to ensure important IT services for specific business areas are aligned to key business functions and departments. You will manage and maintain key business relationships across … 3rd party suppliers and the business to ensure effective delivery of end-to-end services. This will include ensuring support and escalations are handled effectively (and in line with SLAs) to meet the changing requirements of the business and the external environment. On offer is the opportunity to make … friendly, inclusive environment. Experience and knowledge: Supplier Management : Experience of managing IT Services/3rd party suppliers in a multi-sourced environment Brilliant customer service experience Strong interpersonal, influencing and stakeholder relationship skills - with the ability to translate complex IT issues into business related vocabulary. Experience of working within more »

and skills within the team to effectively support the new platforms. Support the deployment of an Enterprise Resource Planning (ERP) system across their Sales, Service, Order Management and Finance and Operations functions by upskilling resources, putting in place proper governance, processes and controls to enable secure, reliable, scalable and … apply a holistic view to ensuring their platforms are effectively integrated. You will be part of the team providing 3rd line support to their Service Delivery team and provide guidance, coaching, assistance and documentation as needed. Responsibilities Support their current modern systems (e.g.: D365 F&O Finance), some … facilitate the smooth adoption of new processes and technologies within the organisation. Coordinating within the Portfolio, IT, Implementation partner and Business functions to agree delivery schedules for system configuration, developments and testing, and to deliver on the implementation, user acceptance, transition to support and sign off. Work with the more »

will only be expected in the office once a month. Playing a vital part in the infrastructure department you will be focused on the delivery of projects, including new build cloud deployments, service implementation and migration projects amongst others. This role is not customer focused but a demonstrable … history in project delivery for M365, Intune/Autopilot, Azure AD and serverless environments would all be beneficial. Key Skills Microsoft Server and Microsoft Apps AD & Azure AD Virtualisation Scripting (PowerShell) Networking, Firewalls, Switch configurations, LAN/WAN Storage Key eye for detail and excellent organisational skills Experienced with … Service delivery In return, the successful Infrastructure Projects Engineer can expect a salary of up to £45,000 and additional benefits + excellent opportunity for personal growth with the established company due to double in headcount in the next 4 years! This role would include hybrid working with more »

Database and Compliance team, who manage all aspects of new instructions, to ensure matters are opened in a timely manner and an excellent client service is delivered at all times. Gradually receiving training and development in this fast-paced team to provide the full service level to clients … to the new matter to document the legal adviser checks AML Processes and Data Maintenance Identifying and implementing efficiency improvements in the Department’s service delivery systems and procedures Providing training and guidance to new legal advisers, paralegals and LSAs as part of their induction process Undertaking any … leading legal services firms such Shakespeare Martineau, Lime Solicitors, Mayo Wynne Baxter, Marrons and others. Our ‘House of Brands’, is where legal and professional service brands converge to unlock exciting opportunities for career advancement, collaboration, and comprehensive business services support across various disciplines including HR, IT, finance, and marketing. more »

Liverpool, Manchester, Edinburgh) who are willing to travel daily to support our client offices. The primary responsibility of this role is to install, diagnose, service, and maintain high-end products as well as other computer-related products including desktops, laptops, printers, standard software, high-end servers, networking devices, storage … Perform installations, moves, adds, and changes (IMAC) Test and certify PCs, networks, servers, and client-approved applications Ensure customer satisfaction and professionalism throughout the service delivery transaction Your skills : Minimum 2 years of hands-on technical experience Knowledge of Active Directory/Exchange Server and operating systems Knowledge more »

and confidentiality of data assets and services Line management of infrastructure/DevOps engineers Experiment with new technology with a view to continually improving service delivery Take ownership and improve upon risk management processes If you feel you have the skills and experience for this opportunity, please contact more »

Job summary The Transformation Manager is responsible for supporting Service Divisions transform care through identifying new business opportunities, leading on managing bids, competitive processes and internal business cases, building and forming new partnerships, improving current service provision and developing innovative approaches to service delivery. You will be … large scale transformation projects from concept through to mobilisation working with colleagues at all levels, facilitating collaboration, including senior clinicians, executive leads, teams and service users. You will support Division leads [which you will be assigned to one] to develop new clinical models of care, look at service improvement and improved ways of working to better meet service user needs. You will build a network of stakeholders across health and social care keeping up to date with innovation and best practice and lead on specific mental health Integrated Care System initiatives and priorities. Main duties of more »

Maintaining client relationships Full Technical Specialist Support Operate within agreed authorities, inspection and H&S standards Clear customer focus and drive to achieve optimal service delivery Qualifications Knowledge, Skills and Experience: Level 4 qualification in eg HNC and above (Mechanical based subject) Hands on experience of fixing, inspecting more »

If you have relevant experience within Account Management in a Digital or Agency capacity, we'd love to hear from you! Role info: Digital Delivery Account Manager Witney/Oxford Oxfordshire Based | Hybrid Home Working 2-3 days (5 days on site during probation, 3-4 days onsite flex … thereafter) £35,000 - £55,000 Depending on Experience Level Plus Great Benefits & Perks Product/Service: We build Mid to Enterprise CMS systems, eCommerce platforms, Web Applications Clients: HMV, YO!, Optibac, De Beers, Oxford Brookes University and more Your Skills: Account Management Fantastic communication and relationship building skills Waterfall … important to us as when we're aligned everything in the world feels just that little bit better, so we're building a new delivery team around our trusted values: Integrity - we do the right thing Collaborative – we work together Confident – we demonstrate our expertise Attentive – we pay attention more »

role. If you have relevant experience within Account Management in a Digital or Agency capacity, wed love to hear from you! Role info: Digital Delivery Account Manager Witney/Oxford Oxfordshire Based | Hybrid Home Working 2-3 days (5 days on site during probation, 3-4 days onsite flex … thereafter) £35,000 - £55,000 Depending on Experience Level Plus Great Benefits & Perks Product/Service: We build Mid to Enterprise CMS systems, eCommerce platforms, Web Applications Clients: HMV, YO!, Optibac, De Beers, Oxford Brookes University and more Your Skills: Account Management Fantastic communication and relationship building skills Waterfall … is incredibly important to us as when were aligned everything in the world feels just that little bit better, so were building a new delivery team around our trusted values: Integrity - we do the right thing Collaborative we work together Confident we demonstrate our expertise Attentive we pay attention more »

IT suppliers, covering contractual, commercial & compliance activities, across the full spectrum of the supplier lifecycle. The full scope of your role will include new service planning, tendering & selection, supplier performance - fulfilment of contractual commitments, including SLAs, compliance with enterprise policies and procedures such as Information Security, Risk Control, Outsourcing … Compliance, Finance, and so on. You'll co-operate with the IT Service Delivery Managers, Legal, Risk, Finance, Procurement and supplier organisations and, be responsible for supplier management activities throughout the lifecycle, from definition of a new service through tendering, contract award, in life governance and management … are an experienced IT Supplier Manager and, have a good understanding of IT supplier category such as IT Resources, Software, Hardware, Software as a Service (SaaS), Network Management Systems and Telecoms, we would love to hear from you! What you can bring to the role: It's essential that more »

We have an exciting opportunity for an Education Service Delivery Manager to join our well-established client. MFK Recruitment has successfully recruited 36 individuals for this well-established company in the past 5 years, 27 are still with the company too! Extremely ambitious company and they’re very … and West London. The salary is £40k - £45k, with a performance related bonus of £5k per annum (paid quarterly) About the role: The Education Service Delivery Manager will be the primary manager and escalation point for Education customers and sites, you will manage Helpdesk Engineers, and work closely … Managers to meet customer requirements efficiently and strive to resolve customer issues by delivering the right solutions first time, on time, every time. Education Service Delivery Manager – Main responsibilities: Primary escalation point for education engineer teams and ESDMs Responsible for direct management of Helpdesk Engineers including; identification of more »

OAS) and Oracle WebLogic Server. Key Responsibilities: Implement, maintain and support server and storage infrastructure, operating systems, databases and applications software and web-based service delivery. Installation, configuration and upgrades to server and database systems and applications software as required, including server virtualisation. Monitoring and management of systems performance … agreed standards, services, access arrangements and security measures. Testing and implementation of new technologies and services in accordance with agreed strategic development priorities and service requirements. Planning and testing of systems business continuity and disaster recovery arrangements, including associated documentation, risk registers, diagrams and action scripts. Effective liaison with more »

How would you like to work for Opus, one of the UKs largest independent Managed Service Providers who have recently been recognised as World Class in the Best Companies to work for Awards? Due to our impressive consistent growth within the IT & Telecoms sector, we have an exciting opportunity … for an IT Service Desk Manager to oversee and manage our IT Support team. The ideal candidate will have extensive experience in managing IT service Desk teams within an MSP environment, a strong understanding of client needs, and the ability to lead a team to deliver high-quality … IT services. Where? Join our Service Delivery Team You will be responsible for: Managing a team of approx. 8 (1st 3rd line IT technicians) including hiring, training, and performance management Ensuring engineering resources working on Technical Support are working at optimum levels of performance with sufficient skilled resource more »

We have an exciting opportunity for a Service Delivery Manager to join the Domestic Abuse Specialist Service in Brighton & Hove. This role is full time working 37.5 hours per week and is offered on a hybrid basis working between home and our office in Brighton. Do you … varied working environment and can demonstrate an ability to communicate with both colleagues and external partners including investigating officers. You will have strong customer service ethics, be competent in the use of IT skills and know how to use a range of software packages on a PC. Training will … the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff more »

follow-ups with external suppliers. Ensure services meet quality and profitability standards as per SLA agreements. Follow specified systems, processes, and methodologies for effective service delivery monitoring, control, and support. Assist in providing business reports as necessary. Attend Client Service Review Meetings as required. Develop and facilitate more »