26 to 50 of 135 Permanent Service Delivery Jobs in the South East

Portfolio Management: Manage and guide - project/programme/Service management teams, ensuring its successful delivery in line with defined objectives, scope, and timeline. Serve as escalation for any Oracle customer where we delivery our services in the region. Leadership to support programme management teams of complex … programmes involving multiple workstreams, interdependencies, and diverse stakeholders. Oversee the entire Managed Services lifecycle, from service transition to ongoing support and continuous service improvement in Oracle projects Work with Vertical Delivery leaders for each industry as a Horizontal delivery head for Oracle services to secure delivery excellence and CSAT in our Oracle projects Setting the vision for regional delivery, devising an effective operating model, assuring team cohesion/performance and developing capability/skills as required Providing Thought Leadership to explore opportunities that will mature our service portfolio, provide added value to our more »

business become an intelligent, connected organisation in order to deliver our digital transformation and turnaround. The Incident Management Lead will be an experienced IT Service Management professional with responsibilities to support the delivery of Incident Management in a 24x7 operational environment supporting all Thames Water business areas. The … fit for purpose to meet the needs of the Thames Water Business. What you’ll be doing as an Incident Management Lead Support the delivery of the Incident Management process, priority matrix, procedures and guidelines Assist in managing the Incident Management Process and ensure it is delivered to the … agreed level of performance to support service availability Act as the focal point for Incident Management for Thames Digital, acting as the key contact and escalation point in particular around P1 Major Incidents and P2 Business Significant Incidents on a rota to cover 24/7/365 support more »

technology professionals play in helping us achieve our goal. We work with modern platforms, SaaS applications and security tools to deliver a comprehensive technology service to our colleagues around the world. The technology team’s scope includes the whole ecosystem of devices, workplace tools & platforms and infrastructure, both on … the global business, manage the efficient operation and availability of systems, administrate the security environment for systems and network, maintain and ensure adherence to Service Levels and support and co-ordinate new projects/products from a technology perspective. You will motivated to work with a diverse group of … people with a clear focus on ensuring customers (internal and external) receive the highest levels of service delivery. You will coach and mentor teammates and peers to deliver value and support others to achieve their goals. You thrive in an environment with high levels of accountability and enjoy taking more »

Service Desk Analyst Location: Milton Keynes, UK with an opportunity to work from home. Salary: £22000 - £25000 per annum + Bonus UK passport/Settled status/ILR status holder is required as you will undergo UK Security Check clearance for this role. Issured, an award-winning business transformation … consultancy and developer of secure IT solutions are looking for a Service Desk Analyst. As a Service Desk Analyst, you will report to the Service Delivery Manager. You will exhibit a clear and friendly customer focus and demonstrate excellent communication skills. You will establish productive working … relationships with internal staff, clients, and suppliers to ensure the very best service is provided to all parties. Attention to detail and compliance with Issured's policies and procedures are essential. What will you be doing? Responding to inbound technical service requests over the phone, Teams or in more »

Freedom – inspire our 130,000 Diverse Associates to act daily towards creating the world we want tomorrow. Job Description: The jobholder is responsible for Service Excellence for IT Operations in EMEA time zone, providing technical leadership to reduce the impact of Major Incidents and improve IT Service Delivery … hubs and be a point of contact for EMEA business segments for Major Incidents and escalations. What are we looking for? Essential: A Senior Service Delivery or IT Operations Lead to support Mars Follow-the-sun operating model. Essential: An escalation point for First- and Second-line support … hours IM and MIM on-call rota. Facilitate post incident reviews (PIRs) and post change reviews (PCRs) when needed. Customer Experience: Play key customer service role covering the end-to-end customer experience in EMEA region. Monitor Customer experience with IT services in the most appropriate, consistent and efficient more »

intelligence and research, system hardening, and documenting customer’s infrastructure and assets. Technical product and process knowledge needs to be accompanied by excellent customer service skills, and meticulous attention to detail. What you'll be delivering Perform forensic analysis, triage security incidents, and apply proactive remediation. Proactive monitoring and … threat hunting. Proactive threat intelligence and research. Vulnerability assessment and management. Provide technical support and guidance for 1st Line SOC Security Analysts and Security Service Delivery Manager. Ownership of security incidents and breaches, as well as escalated issues from 1st Line SOC Analysts through to resolution Documenting and … articulating issues ready for escalation to the 3rd Line Security Analysts Work closely with the Service Desk team for security related escalations. Provide feedback and be part of the continuous improvement program. Ensure excellent customer satisfaction is achieved. Manage customer complaints through to resolution. Assist the Security Service more »

in or around the Kent area and will have the opportunity to travel across multiple sites/projects in the Region. Manage the specific delivery of those Hard and Soft FM Planned and Reactive Services to the Kent project Develop, manage and regularly review the Planned Preventative Maintenance Develop … as required Manage the receipt of tasks reported and follow through the same to completion Ensure that all contractual KPI’s related to the service delivery to the project are met Manage the preparation and delivery of any Variations and Additional and Void Works generated in the … project from inception to completion Manage the preparation and delivery of Lifecycle responsibilities in accordance with financial, procedural and operational obligations Identify and implement improvements related to resources and efficiencies in service delivery to the project Participate in all internal and external audits Manage relevant induction and more »

Service Manager Service Manager/Customer Experience Manager required by a leading Cloud Technology company based in Bracknell. The company are continuing to expand globally and require a Service Manager to support their UK customer base, taking responsibility for the end-to-end customer experience. The company … in the office and 2 days from home. Essential experience: Bachelors degree in a relevant subject Experience in a similar customer facing role within Service, Delivery, or Client relationship management Software Development lifecycle experience Cloud platforms Ability to manage and motivate others Any experience in the following would … be advantageous: Project management/delivery within the IT or Telecoms sector Service Review meetings with customers/providers Security clearance This is an exciting opportunity to join a rapidly expanding company with offices worldwide. If you are looking for a role of this nature, please contact RyanOatley more »

the STM works alongside other security team managers in their campus to ensure a safe and secure environment. Additional job functions may include client service and problem resolution, service enhancement, Security Operations Center (SOC) systems maintenance, audit compliance, system monitoring, log maintenance, and access rights maintenance. ESSENTIAL FUNCTIONS … online. • Demonstrates leadership skills, including planning, organizing, delegating, problem-solving, training, coaching, and recognizing or disciplining staff in a positive, effective manner. • Strong customer service and service delivery orientation. • Ability to interact effectively at all levels and across diverse cultures. • Ability to take initiative and achieve results. more »

much more). About the Role: Are you passionate about Knowledge Management? Do you thrive in an environment where you can influence and improve service delivery? Join us as the IT Knowledge Management Process Owner, where you'll be pivotal in managing and enhancing our Service Knowledge … Management System. Reporting to the Head of Service Management, you'll be part of a dynamic team dedicated to the delivery of Infrastructure & Platforms (I&P) Services across the UK and Ireland. Key Responsibilities: Develop and manage an effective Service Knowledge Management System and associated processes. Ensure … the organization leverages knowledge effectively throughout all stages of the service lifecycle. Own and be accountable for all aspects of the IT Knowledge Management process, including development, governance, compliance, reporting, and continual improvement. Collaborate with suppliers and other delivery and governance functions to optimize and continually improve Knowledge more »

Bosch Group since 2022. To achieve the ambitious objectives of our growing business our colleagues at our location in Chichester are looking for: FIELD SERVICE ENGINEER We are looking for a Field Service Engineer with a passion for technical solutions and the appetite to be part of a … great team. You will join our UK organisation based in the office in the South of England. As a key member of our service team, you will play a vital role in providing services (calibration, installation, qualification, support etc.) predominantly for our UK and Ireland customer base. In addition … environment with plenty of room for fun. We are, of course, adaptable, and working from home is possible. You are responsible for solution and service delivery As our new Field Service Engineer, your primary responsibility is to provide a detailed and compliant service for our customers. more »

IT Service Assurance Lead Salary 65k, plus Car Allowance Hybrid working, ideally 2 days from the office. This is an important new role to ensure important IT services for specific business areas are aligned to key business functions and departments. You will manage and maintain key business relationships across … 3rd party suppliers and the business to ensure effective delivery of end-to-end services. This will include ensuring support and escalations are handled effectively (and in line with SLAs) to meet the changing requirements of the business and the external environment. On offer is the opportunity to make … friendly, inclusive environment. Experience and knowledge: Supplier Management : Experience of managing IT Services/3rd party suppliers in a multi-sourced environment Brilliant customer service experience Strong interpersonal, influencing and stakeholder relationship skills - with the ability to translate complex IT issues into business related vocabulary. Experience of working within more »

and skills within the team to effectively support the new platforms. Support the deployment of an Enterprise Resource Planning (ERP) system across their Sales, Service, Order Management and Finance and Operations functions by upskilling resources, putting in place proper governance, processes and controls to enable secure, reliable, scalable and … apply a holistic view to ensuring their platforms are effectively integrated. You will be part of the team providing 3rd line support to their Service Delivery team and provide guidance, coaching, assistance and documentation as needed. Responsibilities Support their current modern systems (e.g.: D365 F&O Finance), some … facilitate the smooth adoption of new processes and technologies within the organisation. Coordinating within the Portfolio, IT, Implementation partner and Business functions to agree delivery schedules for system configuration, developments and testing, and to deliver on the implementation, user acceptance, transition to support and sign off. Work with the more »

the Guildford office, this role will include travel and support to other UK offices (London and Cheltenham) and support and cover for the IT Service Desk The Team The IT Director has overall responsibility for the running of the Department and producing the IT strategy for the Firm. The … IT Department is divided into three sections; Service Delivery Technical Operations PMO The IT Support Analyst will report into the UK Regional IT Manager. The role is based in our Guildford office, however there will be opportunities to provide telephone and remote support to all of our offices … the IT knowledge base Requirement to cover planned absences in UK offices Assisting with the creation and updating of documentation Provide cover of the Service Desk when required Other support related activities as required Comply with all relevant legal and regulatory obligations including the Solicitors Regulation Authority (SRA) Standards more »

will only be expected in the office once a month. Playing a vital part in the infrastructure department you will be focused on the delivery of projects, including new build cloud deployments, service implementation and migration projects amongst others. This role is not customer focused but a demonstrable … history in project delivery for M365, Intune/Autopilot, Azure AD and serverless environments would all be beneficial. Key Skills Microsoft Server and Microsoft Apps AD & Azure AD Virtualisation Scripting (PowerShell) Networking, Firewalls, Switch configurations, LAN/WAN Storage Key eye for detail and excellent organisational skills Experienced with … Service delivery In return, the successful Infrastructure Projects Engineer can expect a salary of up to £45,000 and additional benefits + excellent opportunity for personal growth with the established company due to double in headcount in the next 4 years! This role would include hybrid working with more »

We have an excellent opportunity for an experienced IT Support Engineer based out of our Southampton office. Working in the UK service delivery team to assist DP World UK employees with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software requirements. Excellent IT expertise … and customer service skills are required of the ideal applicant. You must be able to build relationships with a variety of different stakeholders on a daily basis. No two days or problems will be the same in this fast-paced job. We're searching for someone who can approach … do mentality and identify solutions. Location: Southampton, 5 days in office Hours: Full-time, 37.5 hours per week (Mon-Fri) About the Role · Supply service desk support facilities using ITIL foundations. · Ensure calls are closed within the agreed SLAs. · Ensure sufficient information is recorded against a call closure to more »

Role: Service Desk Manager Location: Southampton Salary: Up to 40k DOE Digital Waffle is looking for a Service Desk Manager to join a fantastic client based in the heart of Southampton. This role is perfect for someone with a few years of management experience on a Service … VPN Key Responsibilities: Foster a collaborative environment that leverages knowledge sharing and promotes individual skill development in areas like incident management, problem management, and service request fulfillment. Utilize KPIs (e.g., First Call Resolution Rate, Mean Resolution Time) to set achievable goals, monitor team performance, and identify areas for improvement. … Oversee ticket assignment using tools like round-robin or skill-based routing, manage technician queues, and ensure adherence to service level agreements (SLAs). Develop and implement efficient workflows that align with ITIL best practices, including incident escalation procedures, change management processes, and knowledge base maintenance. Assist technicians in more »

Database and Compliance team, who manage all aspects of new instructions, to ensure matters are opened in a timely manner and an excellent client service is delivered at all times. Gradually receiving training and development in this fast-paced team to provide the full service level to clients … to the new matter to document the legal adviser checks AML Processes and Data Maintenance Identifying and implementing efficiency improvements in the Department’s service delivery systems and procedures Providing training and guidance to new legal advisers, paralegals and LSAs as part of their induction process Undertaking any … leading legal services firms such Shakespeare Martineau, Lime Solicitors, Mayo Wynne Baxter, Marrons and others. Our ‘House of Brands’, is where legal and professional service brands converge to unlock exciting opportunities for career advancement, collaboration, and comprehensive business services support across various disciplines including HR, IT, finance, and marketing. more »

with strong organisational and planning skills. Financially aware and proficient in Microsoft Office and CAFM (Big Change). Customer-focused with excellent management and service delivery skills. Industry understanding and critical thinking abilities are a plus. Why FORTH®? Join a team that values forward-thinking, continuous improvement, and more »

Liverpool, Manchester, Edinburgh) who are willing to travel daily to support our client offices. The primary responsibility of this role is to install, diagnose, service, and maintain high-end products as well as other computer-related products including desktops, laptops, printers, standard software, high-end servers, networking devices, storage … Perform installations, moves, adds, and changes (IMAC) Test and certify PCs, networks, servers, and client-approved applications Ensure customer satisfaction and professionalism throughout the service delivery transaction Your skills : Minimum 2 years of hands-on technical experience Knowledge of Active Directory/Exchange Server and operating systems Knowledge more »

Job summary The Transformation Manager is responsible for supporting Service Divisions transform care through identifying new business opportunities, leading on managing bids, competitive processes and internal business cases, building and forming new partnerships, improving current service provision and developing innovative approaches to service delivery. You will be … large scale transformation projects from concept through to mobilisation working with colleagues at all levels, facilitating collaboration, including senior clinicians, executive leads, teams and service users. You will support Division leads [which you will be assigned to one] to develop new clinical models of care, look at service improvement and improved ways of working to better meet service user needs. You will build a network of stakeholders across health and social care keeping up to date with innovation and best practice and lead on specific mental health Integrated Care System initiatives and priorities. Main duties of more »

Job Position Assistant Manager – Project and Programs Job Overview Customer Engagement Point of contact for stakeholders across professional service opportunities Responsible for understanding customer requirements Responsible for monthly governance with stakeholders with whom we have contracts Vendor Management Coordinate with vendors for suitable profiles and onboard them upon customer … incidents . Identifying opportunities to gain long term contracts and where possible new assignments . Planned implementation of new organizational policies. . Establish Continual Service/Process Improvements and track performance . Negotiated agreements with diverse parties to support margin improvement . Maintained organizational compliance with applicable legislation and … deliverables, time frame, and cost) and ensuring acceptance at all levels to proceed with execution. . To evaluate alternative approaches, to ensure product/service delivery that will meet stakeholder requirements and expectations. . To identify, mitigate & manage risks. . To acquire, organize, and manage the people resources more »

of FCP services, we go the extra mile to make sure both you and the primary care network are fully supported to make the service a huge success. Please read what our employees have to say about us here: https://uk.indeed.com/cmp/Primary-Care-Physio … Support research and audit programmes to evaluate and improve the effectiveness of our FCP service. Streamline the pathway of care by providing a responsive service so that patients receive timely access to care. Leadership Lead, manage and contribute to service delivery. Implement all aspects of effective clinical governance … and CSP registered practicing Physiotherapist. Desirable Completion of some level 7 MSc learning. Qualified injection therapist and/or independent prescriber Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission more »

a MSP where you will be responsible for a Cloud portfolio. The position has direct ownership of the definition of the services provided; including service design, systems, tools and portals to define the client experience of consuming these services. The role will be focused on setting and reviewing the … information. Have the required experience and knowledge to train and support the sales teams in selling the products. Skills/experience required: Experience of service delivery at an enterprise of SME level desired, particularly experience of managed service providers. Proven Product Management experience and a demonstrable track more »

Maintaining client relationships Full Technical Specialist Support Operate within agreed authorities, inspection and H&S standards Clear customer focus and drive to achieve optimal service delivery Qualifications Knowledge, Skills and Experience: Level 4 qualification in eg HNC and above (Mechanical based subject) Hands on experience of fixing, inspecting more »