51 to 75 of 133 Permanent Service Delivery Jobs in the South East

from customer engagement, understating the customer needs, customer buying process to owning the RFI/RFP process Overall responsibility for customer satisfaction across IFS service delivery Coordinate with Global Aerospace & Defence Team to build a strong internal collaboration network and secure appropriate support into region. Qualifications Essential skills more »

complex in nature, spanning multiple utility disciplines (water & waste water, and HV/LV) and of a smaller scope and complexity, aligned in the delivery of the Capital Investment Plan. The projects will be delivered in a live operational environment and will require a collaborative approach to be adopted … stakeholder groups. Effective collaboration with supply chain and other stakeholders and technical competence in the design and build process are essential. You will be service minded and have a strong customer focus, being at the forefront of customer service delivery, both internally and externally. This role forms … part of a wider team focusing on the delivery of the Capital Investment Plan and operates within the Engineering Department. To apply, you should possess the following: Ideally hold a BSc/BEng or above in appropriate related technical discipline (Infrastructure/Civils/Civils bias MEICA) or equivalent more »

Engineer: Our client delivers small, medium, and large temporary temperature control solutions to various customers across the UK. They specialise in high standards of service delivery and aim for the highest customer satisfaction possible. As a HVAC Engineer, you will: Support and guide the development of the temperature more »

understand how a technical solution within their portfolio can fill an emerging customer business need. You will be able to set expectations on cost, delivery, and quality for new customer projects and support a sales executive in obtaining new customers. You will be able to hold the technical team … accountable for project and service delivery and set the correct priorities when conflicts arise. Key Responsibilities: To ensure that they deliver high levels of customer satisfaction and retention To conduct customer account management meetings in person and via video conference To support the local sales executive in the more »

technology professionals play in helping us achieve our goal. We work with modern platforms, SaaS applications and security tools to deliver a comprehensive technology service to our colleagues around the world. The technology team’s scope includes the whole ecosystem of devices, workplace tools & platforms and infrastructure, both on … the global business, manage the efficient operation and availability of systems, administrate the security environment for systems and network, maintain and ensure adherence to Service Levels and support and co-ordinate new projects/products from a technology perspective. You will motivated to work with a diverse group of … people with a clear focus on ensuring customers (internal and external) receive the highest levels of service delivery. You will coach and mentor teammates and peers to deliver value and support others to achieve their goals. You thrive in an environment with high levels of accountability and enjoy taking more »

alignment to best practice. The Oracle Capability Lead will help shape a high performing technical capability whose focus will be delivering technical capability for Service Delivery and through Project Delivery (Waterfall and Agile methodology). What you'll be doing Delivering strong technical leadership in advancing Group … Functions Oracle capability and delivery. Ensuring alignment to standards in quality, development lifecycle, security, service continuity, commercial outcomes, governance, policy, processes and tools. Developing and leading a high performing team, nurturing individual growth. Act as a mentor and coach to the team members, providing guidance on technical skills, career … industry trends, best practices and emerging technologies working in strong collaboration with the Architecture team. Leading and delivering Low Level Designs related to Oracle delivery (HCM and EPM). Working with IT operations, data and analytics, architecture, and security teams ensure that solutions are designed and delivered against the more »

Service Manager Service Manager/Customer Experience Manager required by a leading Cloud Technology company based in Bracknell. The company are continuing to expand globally and require a Service Manager to support their UK customer base, taking responsibility for the end-to-end customer experience. The company … in the office and 2 days from home. Essential experience: Bachelors degree in a relevant subject Experience in a similar customer facing role within Service, Delivery, or Client relationship management Software Development lifecycle experience Cloud platforms Ability to manage and motivate others Any experience in the following would … be advantageous: Project management/delivery within the IT or Telecoms sector Service Review meetings with customers/providers Security clearance This is an exciting opportunity to join a rapidly expanding company with offices worldwide. If you are looking for a role of this nature, please contact RyanOatley more »

system test phases, to ensure contractual completions and ongoing customer satisfaction. · Create and utilise management information to required business standard, to improve overall tech delivery campaign performance, better preparation for new customers and facilitate customer retention · Where appropriate work with technology specialists to achieve successful service delivery, however where issues arise, provide agreed and business effective timely resolution · Create and implement standardized, auditable processes for the EMEA Technology Services delivery organization Profile: · 5-10 years’ experience in Business Consulting, Software Development or Professional Services, with a strong drive to grow into Team Management and P … L responsibility · Experience with nearshore delivery models · Up to date technical experience and demonstration of continued technical upskilling · Strong work ethos, solution orientation and driven personality · Team-oriented and wider team engagement skills, including demonstration of good knowledge transfer coaching techniques · Presentation and Communication Skills · Knowledge and experience demonstrates more »

we continue to deliver innovative solutions to support their ambitious growth plans. Duties and Responsibilities As they transition to a more secure cloud-centric service, you will be part of the team responsible for developing the firm’s Cyber Security Plans, policies, and processes to adapt to the evolving … Enhance the usage and support of Entra ID (previously Azure AD) for IAM, Identity Governance, and PIM. • Document security processes, tool configurations, and security service delivery/operation. • Assist the Infrastructure team in migrating external services to SSO and integrating other services with security tools. • Support the organization more »

Crawley, West Sussex/Remote Flex Up to 75,000 depending on skills and experience Plus benefits Reporting to: Head of Hybrid CloudProduct/Service: We deliver strategy-led solutions that address the most important technological challenges: cyber resilience and hybrid cloud infrastructure. Clients include: Sony, Surepharm, Jigsaw Trust … help to deliver a world-class experience across the hybrid cloud portfolio of services of physical infrastructure, data centre facilities and public cloud services.The service delivery team each have 20+ years of technical delivery expertise over a range of verticals and disciplines and are all considered experts more »

an exhaustive list):Leadership:As the visionary leader, you will not only set the team's strategic direction but also foster a culture of service excellence, quality work and robust risk management in all aspects of new client and matter intake. Your relationship building skills and business acumen will … as a mentor will be pivotal in fostering the professional development of members of your teamYour commitment to excellence with drive enhancements in systems, service and processes across the operations of the Onboarding TeamBuilding collaborative and effective relationships with stakeholders across various business services teams will be an integral … include:As a leader, you will set a compelling tone for a diverse team across various locations, marrying attention to detail and a strong service delivery culture with a broad strategic vision. You will have the ability to adapt to different situations and stakeholders, delivering high-quality and more »

Standards (UKAS) and with the Medicines and Healthcare Regulatory Agency (MHRA). The Department covers a 24/7 shift system to support future service delivery. The successful applicant will be expected to fully participate in the shift system in accordance with Agenda for Change (AfC) terms and conditions. … a laboratory in Pathology, for example, performs standard tests on clinical samples in Haematology , entering patient results into the Laboratory system, advising patients and service users on appropriate tests and sample containers and other aspects of the service and supervising and/or training less experienced staff in … Forces Community. If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the more »

will play a crucial role in providing 1st and 2nd line IT support alongside our UK-based team, ensuring smooth operations and high-quality service delivery. Responsibilities: Provide 1st and 2nd line IT support, including desk setups, machine replacements, moves, and changes. Handle the process of raising IT support … Assist in IT project work as assigned and adhere to company vision and values. Support all users alongside the UK IT team and Managed Service Providers (MSPs). Maintain core system uptimes, manage company assets, and produce IT system and asset reports. Respond promptly to support calls within current … International travel is rare and limited to visits to other group companies. Other Requirements: Compliance with company policies, maintaining a high standard of customer service, and ensuring the safety and health of all stakeholders. A DBS Enhanced Disclosure is required for all applicants. more »

OVERSEAS Work (3 months rotation). Living expenses are covered when working away £50,000 (TAX FREE) The Technical Service and Support Manager will be responsible for overseeing technical service operations and providing top-tier support to our international clients. This role involves traveling overseas on a three … a strong technical background, excellent problem-solving skills, and the ability to work effectively in diverse cultural environments. Key Responsibilities: Manage and oversee technical service operations for international clients during the three-month rotation. Provide hands-on technical support and troubleshooting for clients, resolving complex issues efficiently. Coordinate with … local and remote teams to ensure seamless service delivery and support. Develop and implement service strategies to improve client satisfaction and operational efficiency. Train and mentor local support staff, enhancing their technical skills and knowledge. Maintain detailed documentation of service activities, including incident reports, service more »

IT equipment and system setup/maintenance Escalate complex issues to 3rd line support Document support activities and resolutions Collaborate to improve processes and service delivery Ensure client satisfaction Technologies: Windows 10/11, Windows Server 2016/2019 Active Directory, Office 365, Exchange Online, Azure VMware, Networking more »

We have a fantastic opportunity to join our Service Delivery team as a UK based Broadcast & IT Support Technician . You will provide broadcast, media & IT support across our systems that deliver television, radio & cinema services to our global audience. As a key member of BFBS's Technology … from 1st line support and triage across broadcast, media, and IT services, accurate logging of faults, troubleshooting customer issues, and timely resolution of incidents & service requests. This is an entry-level opportunity, so we're looking for someone who has a relevant qualification, or the ability to demonstrate appropriate more »

We have an exciting opportunity for an Education Service Delivery Manager to join our well-established client. MFK Recruitment has successfully recruited 36 individuals for this well-established company in the past 5 years, 27 are still with the company too! Extremely ambitious company and they’re very … and West London. The salary is £40k, with a performance related bonus of £5k per annum (paid quarterly). About the role: The Education Service Delivery Manager will be the primary manager and escalation point for Education customers and sites, you will manage Helpdesk Engineers, and work closely … Managers to meet customer requirements efficiently and strive to resolve customer issues by delivering the right solutions first time, on time, every time. Education Service Delivery Manager – Main responsibilities: Primary escalation point for education engineer teams and ESDMs Responsible for direct management of Helpdesk Engineers including; identification of more »

want to progress and develop their career in a fast-paced tech company. Role Description We are seeking a highly motivated and detail-oriented Service Delivery Analyst to join our dynamic team at eflow Global. The Service Delivery Analyst will play a crucial role in ensuring … the successful onboarding of clients onto our platforms, managing multiple onboardings concurrently, and collaborating across departments to deliver exceptional service to our clients. It is NOT essential to have prior experience in Regtech or FinTech. Attitude, team ethic and transferable skills are most important to us. We are specifically … the relevant teams internally. Career Progression This role offers a clear career path for growth within the organisation. The progression is as follows: 1) Service Delivery Analyst (Current Role): Focus on mastering onboarding clients and client support Develop expertise in the onboarding process and day-to-day use more »

alignment to best practice. The Oracle Capability Lead will help shape a high performing technical capability whose focus will be delivering technical capability for Service Delivery and through Project Delivery (Waterfall and Agile methodology). What you'll be doing Delivering strong technical leadership in advancing Group … Functions Oracle capability and delivery. Ensuring alignment to standards in quality, development lifecycle, security, service continuity, commercial outcomes, governance, policy, processes and tools. Developing and leading a high performing team, nurturing individual growth. Act as a mentor and coach to the team members, providing guidance on technical skills, career … industry trends, best practices and emerging technologies working in strong collaboration with the Architecture team. Leading and delivering Low Level Designs related to Oracle delivery (HCM and EPM). Working with IT operations, data and analytics, architecture, and security teams ensure that solutions are designed and delivered against the more »

secure IT solutions. They are looking to recruit a 1st Line Support Analyst. As a 1st Line Support Analyst, you will report to the Service Delivery Manager. You will exhibit a clear and friendly customer focus and demonstrate excellent communication skills. You will establish productive working relationships with … internal staff, clients, and suppliers to ensure the very best service is provided to all parties. Attention to detail and compliance with Issured policies and procedures are essential. What will you be doing? Responding to inbound technical service requests over the phone, Teams or in person. Accurately and … efficiently log all issues and status updates in our Service Desk Tool. Track and resolve support tickets within established SLA's to promptly meet user's needs. Escalate service incidents to 2nd line technical support and problem management where required. Assist with the administrative tasks of running the more »

and alignment to best practice. The SaaS Capability Lead will help shape a high performing standardised capability whose focus will be delivering capability for Service Delivery and through Project Delivery (Waterfall and Agile methodology). What you'll be doing Delivering strong technical leadership in advancing Group … Functions SaaS capability and delivery. Ensuring alignment to standards in quality, development lifecycle, security, service continuity, commercial outcomes, governance, policy, processes and tools. Developing and leading a high performing team, nurturing individual growth. Act as a mentor and coach to the team members, providing guidance on technical skills, career … solutions are designed and delivered against the enterprise architecture, SaaS standards, security standards and successfully transition into production. Leading, developing and evolving a SaaS Delivery Roadmap taking into consideration all work taking place within the capability such as Patching, Upgrades, Projects, Change and Critical Change Freeze periods working in more »

a crucial role in ensuring the successful onboarding of clients onto our platforms, managing multiple onboardings concurrently, and collaborating across departments to deliver exceptional service to our clients. It is NOT essential to have prior experience in Regtech or FinTech. Attitude, team ethic and transferable skills are most important … process and day-to-day support Taking leadership in ensuring project timelines and updates are accurate Building skills to foster good client relationships. 2) Service Delivery Analyst: Focus on mastering onboarding clients and client support Develop expertise in the onboarding process and day-to-day use and support … of the systems 3) Lead Service Delivery Analyst: Provide mentorship and support to peers. Assist in training new team members. Serve as an immediate escalation point for complex issues before involving Senior Analysts. 4) Senior Analyst: Take a leadership role in managing a team of analysts across different more »

Service Desk Technician Chalfont Salary: Up to £25,000 Essential Criteria; Able to work in the UK full time (no sponsorship available). Experience working in an IT/Helpdesk support position, supporting software, hardware, applications (2+ years). Able to travel to Chalfont (five days per week). … Microsoft Office 365 skillset; support, troubleshooting and administration). Are you passionate about technology and dedicated to delivering exceptional support? As part of the Service Delivery Team, you'll play a vital role in supporting the employees by offering technical assistance for TV, radio, streaming, and IT services. … Job Description Accurately logging incidents into the helpdesk. Speaking to customers to handle requests, troubleshooting issues, and ensuring timely resolution of service requests. Operating a switching matrix, you will form part of the transmission chain, ensuring that correct audio sources reach the desired destination. Your technical expertise will be more »

nurture client relationships, attracting a portfolio of clients. Manage the recruitment process, from candidate sourcing and screening to placement, ensuring the highest standards of service delivery and client satisfaction. About you Minimum of 3 years of proven experience in IT recruitment, with a track record of success in more »

and confidentiality of data assets and services Line management of infrastructure/DevOps engineers Experiment with new technology with a view to continually improving service delivery Take ownership and improve upon risk management processes If you feel you have the skills and experience for this opportunity, please contact more »