Surrey, South East, United Kingdom Hybrid / WFH Options
Reed Technology
ServiceDeskAnalyst - 12-month FTC A new exciting opportunity for a ServiceDeskAnalyst to join a Charitable organisation based in Epsom Surrey on a 12-month FTC basis. Hybrid working 1 day a week onsite. Core hours 8/4 or …/5 & out of hours rota to adhere. As the ServiceDeskAnalyst, you will work in a team providing 1st and 2nd line support to 350 internal users as well as other branches and volunteers. You will help with the support of O365, telephony, active directory … setting up new users) and application support to receive phone calls within other branches. Key skills: Active Directory M365/O365 ServiceDesk Tools (SCCM, Intune). Minimum 1-year previous experience working in a ServiceDesk environment 1st and 2nd Line Support in a commercial more »
Brighton, Sussex, United Kingdom Hybrid / WFH Options
IT Recruitment Solutions
ServiceDeskAnalyst required by a very established financial institution, with a long-standing reputation for excellence and a focus on culture and staff wellbeing. This ServiceDeskAnalyst role will see you working to ITIL standards in a highly professional environment. As well … as at least 1 years' experience working on a servicedesk (for example, as a servicedeskanalyst or servicedesk administrator), you will ideally have experience of: Working in an ITIL environment ServiceDesk Support (1st and some 2nd line … from a professional or regulated working environment ie financial, insurance, legal etc would be desirable Device management (eg mobiles/tablets) In return this ServiceDeskAnalyst will be joining a financial services company with half a century's experience and strong customer loyalty. They promote an more »
Milton Keynes, England, United Kingdom Hybrid / WFH Options
identifi Global Resources
ServiceDesk Support Analyst Location: Milton Keynes, UK with an opportunity to work from home. Salary: £22000 - £25000 per annum + Bonus UK passport/Settled status/ILR status holder is required as you will undergo UK Security Check clearance for this role. Identifi global are … the resourcing partner for Issured, an award-winning business transformation consultancy and developer of secure IT solutions. They are looking to recruit a ServiceDesk Support Analyst. As a ServiceDesk Support Analyst, you will report to the Service Delivery Manager. You will exhibit … customer focus and demonstrate excellent communication skills. You will establish productive working relationships with internal staff, clients, and suppliers to ensure the very best service is provided to all parties. Attention to detail and compliance with Issured policies and procedures are essential. What will you be doing? Responding to more »
Brighton, East Sussex, South East, United Kingdom Hybrid / WFH Options
IT Recruitment Solutions Ltd
ServiceDeskAnalyst/Identity Access Management (IAM) Analyst required by a very established financial institution, with a long-standing reputation for excellence and a focus on culture and staff wellbeing. This IAM Analyst role will see you working the IT Access Management function, covering … working in an Identity and Access Management role using Microsoft Active Directory/Azure Entra, you will ideally have experience of: Working on a ServiceDesk or Help Desk, providing end-user support on Desktop technologies improving operational efficiency, service delivery and information management across all … Management Studio Excellent verbal oral and written communication skills, Ability to work under pressure to meet business critical deadlines and SLAs. In return this ServiceDesk/IAM Analyst will be joining a financial services company with half a decade's experience and strong customer loyalty. They more »
development Routine maintenance updates with other IT staff and business units Provide all required documentation including standards, configurations and diagrams Provide knowledge transfer of ServiceDesk operations Technical Requirements Phone support experience necessary. Technical Servicedesk or technical call center experience is necessary. Disciplined, systematic problem … Windows 2000 Servers: Windows 2000, Windows 2003, Windows 2008, Knowledge of Active Directory, Exchange 2003/2007 ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center User account creation for Active Directory, Exchange Mailboxes, Distribution lists Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live … Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must. Ability to integrate as a cross-functional, team player in a fast more »
About the Role We have an excellent opportunity for a ServiceDeskAnalyst to join our Service Management team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks. Key Responsibilities Collaborating closely with team … and problems are identified, triaged, and responded to efficiently and within require timescales. Ensuring that calls are correctly prioritised and categorised. Ensuring that the ServiceDesk management tool is updated at each stage of the lifecycle of an incident. Proactively monitoring our extensive estate of servers, using event … instructions to resolve incidents, problems and events. Provide updates and reports on active incidents, problems and events. Proactively update knowledge articles so that the servicedesk can deliver a standardised and repeatable service Produce management reports from ITSM data Performing or arranging software rebuilds following system failure. more »
ServiceDeskAnalyst Office Location: Camberley Surrey (Office based role) Working pattern: 4 days on/4 days off (11hr rotating shifts, 24/7 rota) Job type: Full time, Permanent Ref: (00)593 Telent are looking for a ServiceDeskAnalyst (Customer ServiceDesk Agent) to be a part of our growing IT Service Centre team in Camberley! Due to an increase of work and high demand of our Managed Services capabilities, we are in a great place to grow our team in ensuring that we maintain successful delivery of … our support services. This is a shift-based role, where the ServiceDeskAnalyst will be on a 24/7 rotating shift pattern of 4 days on, 4 days off (07:00-19:00, 19:00-07:00). A competitive salary based on unsociable hours more »
Farnborough, Hampshire, South East, United Kingdom Hybrid / WFH Options
Sopra Steria Limited
Are you a ServiceDeskAnalyst looking for a new and exciting opportunity? If so read on! I am looking to speak with candidates that have proven experience of working on a helpdesk in an IT environment, have a positive attitude towards teamwork and contribute to the … end to end on-premise cloud solution which will provide a platform for users to interact from various locations. What youll bring: Knowledge of Servicedesk systems and associated tools Proven experience working on a helpdesk in an IT environment 1st Line Support Experience Excellent organisational skills and … a demanding environment SC Clearance as a minimum, must be eligible for DV clearance It would be great if you had: Awareness of ITIL service management processes and practices Technical knowledge in a Cloud based platform Use of ITSM tools e.g. ServiceNow Microsoft MCP qualified DV Clearance Employment Type more »
Reigate, Surrey, South East, United Kingdom Hybrid / WFH Options
Insight Recruitment Group
Job Title:ServiceDeskAnalyst Salary:£25,000 - £27,000 Location: Reigate Job Type: Full-Time(HYBRID ROLE) Do you want to work a 4.5 day week with every Friday afternoon off, and hybrid with 2 days in the office? Are you a dedicated and customer-focused … in a dynamic and innovative software company based in London, we want to hear from you. Why You'll Love This Role as aService DeskAnalyst: Cutting-Edge Tech:You'll be at the forefront of technology and telecommunications, assisting clients with state-of-the-art telephony software. … role. Career Growth: Be part of a company that values your growth, encourages your development, and offers opportunities for advancement. Key Responsibilities: As a ServiceDeskAnalyst, you'll: Provide expert telephony support to clients via various communication channels, including phone, email, and live chat. Diagnose and more »
Bletchley, Milton Keynes, Buckinghamshire, United Kingdom
Acora
ServiceDeskAnalyst Role: We are seeking ambitious hard working team players to join our service operations team and build their careers with the business. The IT Support Analyst will work within the ServiceDesk Team providing 1st line software, hardware and network … requests and solving problems impacting delivery of BAU IT services. You will also identify and suggest improvements to processes and procedures used by the ServiceDesk to keep our customers happy. Key Responsibilities: Providing top-quality 1st line support Taking ownership of incidents, requests and problems Ensure all … modes of customer contact are responded to - Telephone calls and Emails, Self-Log Providing a first class level of service by meeting or exceeding contractual SLAs, KPIs and Customer Satisfaction Ensure the highest level of troubleshooting is applied to every customer contact made through the use of agreed scripts more »
St. Albans, Hertfordshire, South East, United Kingdom
Corriculo Ltd
Support Analyst, ServiceDesk, 1st line, COR5693 An excellent, award winning company seeks a Support Analyst/ServiceDeskAnalyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied and highly-visible … role, the Support Analyst/ServiceDeskAnalyst will be given the necessary training and support to provide support services to approximately 750 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work. … My client operates a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory. The Support Analyst/ServiceDeskAnalyst will be based full-time in the office in Redbourn. The Company The Support Analyst/ServiceDeskmore »