Service Desk Analyst Jobs in the South East

Service Desk Analyst
England > South East

The median Service Desk Analyst salary in the South East is £27,500 per year, according to job vacancies posted during the 6 months leading to 16 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
16 May 2025
Same period 2024 Same period 2023
Rank 282 309 251
Rank change year-on-year +27 -58 +56
Permanent jobs requiring a Service Desk Analyst 15 88 158
As % of all permanent jobs advertised in the South East 0.16% 0.52% 1.10%
As % of the Job Titles category 0.18% 0.56% 1.22%
Number of salaries quoted 15 55 138
10th Percentile £22,200 £22,300 -
25th Percentile £26,125 £23,200 £23,500
Median annual salary (50th Percentile) £27,500 £26,000 £26,000
Median % change year-on-year +5.77% - -
75th Percentile £30,836 £29,000 £32,000
90th Percentile £31,500 £35,300 £37,250
England median annual salary £28,000 £26,500 £26,500
% change year-on-year +5.66% - +4.95%

All Permanent IT Job Vacancies
South East

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the South East with a recognized job title 8,254 15,768 12,916
% of permanent jobs with a recognized job title 86.53% 94.01% 90.27%
Number of salaries quoted 4,528 11,302 8,136
10th Percentile £30,000 £27,500 £29,750
25th Percentile £41,250 £36,000 £40,000
Median annual salary (50th Percentile) £55,000 £50,000 £55,000
Median % change year-on-year +10.00% -9.09% -
75th Percentile £68,750 £65,000 £71,250
90th Percentile £78,750 £77,500 £85,000
England median annual salary £57,000 £53,500 £60,800
% change year-on-year +6.54% -12.01% +1.33%

Service Desk Analyst
Job Vacancy Trend in the South East

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for Service Desk Analyst in the South East

Service Desk Analyst
Salary Trend in the South East

3-month moving average salary quoted in jobs citing Service Desk Analyst in the South East.

Salary trend for Service Desk Analyst in the South East

Service Desk Analyst
Salary Histogram in the South East

Salary distribution for jobs citing Service Desk Analyst in the South East over the 6 months to 16 May 2025.

Salary histogram for Service Desk Analyst in the South East

Service Desk Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the South East region over the 6 months to 16 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Surrey +38 5 £29,750 +14.42% 1
Hampshire +47 4 £26,500 - 4
Kent +35 2 £31,000 -18.95% 2
Thames Valley +33 2 £26,649 +6.59% 3
West Sussex +27 2 £27,000 +12.50% 10
Oxfordshire +35 1 £30,797 -1.45% 2
Buckinghamshire +15 1 £22,500 -4.26% 1
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the South East

For the 6 months to 16 May 2025, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring Service Desk Analyst in the job title.

1 10 (66.67%) Windows
2 9 (60.00%) Microsoft 365
3 8 (53.33%) ITIL
3 8 (53.33%) Microsoft
3 8 (53.33%) Active Directory
4 6 (40.00%) SLA
4 6 (40.00%) ITSM
4 6 (40.00%) Windows 10
4 6 (40.00%) Social Skills
5 4 (26.67%) Azure
5 4 (26.67%) Continuous Improvement
6 3 (20.00%) ServiceNow
6 3 (20.00%) Meraki
6 3 (20.00%) Customer Service
6 3 (20.00%) Video Conferencing
6 3 (20.00%) Cisco
7 2 (13.33%) Microsoft Office
7 2 (13.33%) SharePoint
7 2 (13.33%) Time Management
7 2 (13.33%) Wi-Fi
7 2 (13.33%) Service Management
7 2 (13.33%) Retail
7 2 (13.33%) Virtual Desktop
7 2 (13.33%) Self-Motivation
7 2 (13.33%) Problem-Solving
7 2 (13.33%) Microsoft Intune
8 1 (6.67%) Windows Server 2012
8 1 (6.67%) Mobile Device Management
8 1 (6.67%) Confluence
8 1 (6.67%) Analytical Skills

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (13.33%) SharePoint
2 1 (6.67%) Confluence
2 1 (6.67%) Microsoft Exchange
Applications
1 2 (13.33%) Microsoft Office
Business Applications
1 1 (6.67%) assyst
Cloud Services
1 9 (60.00%) Microsoft 365
2 4 (26.67%) Azure
3 1 (6.67%) Entra ID
Communications & Networking
1 2 (13.33%) Wi-Fi
2 1 (6.67%) VPN
2 1 (6.67%) WebEx
Database & Business Intelligence
1 1 (6.67%) SQL Server
Development Applications
1 1 (6.67%) JIRA
General
1 6 (40.00%) Social Skills
2 2 (13.33%) Retail
3 1 (6.67%) Analytical Skills
Libraries, Frameworks & Software Standards
1 1 (6.67%) XMPP
Miscellaneous
1 3 (20.00%) Video Conferencing
2 2 (13.33%) Self-Motivation
3 1 (6.67%) Data Centre
3 1 (6.67%) EPoS
Operating Systems
1 10 (66.67%) Windows
2 6 (40.00%) Windows 10
3 1 (6.67%) Windows Server
3 1 (6.67%) Windows Server 2012
3 1 (6.67%) Windows Server 2019
Processes & Methodologies
1 8 (53.33%) ITIL
2 6 (40.00%) ITSM
3 4 (26.67%) Continuous Improvement
4 3 (20.00%) Customer Service
5 2 (13.33%) Problem-Solving
5 2 (13.33%) Service Management
5 2 (13.33%) Time Management
6 1 (6.67%) Chat Support
6 1 (6.67%) Configuration Management
6 1 (6.67%) Customer Experience
6 1 (6.67%) Incident Management
6 1 (6.67%) Information Management
6 1 (6.67%) Mobile Device Management
6 1 (6.67%) Service Delivery
6 1 (6.67%) Workflow
Programming Languages
1 1 (6.67%) SQL
Qualifications
1 1 (6.67%) ITIL Certification
Quality Assurance & Compliance
1 6 (40.00%) SLA
System Software
1 8 (53.33%) Active Directory
2 2 (13.33%) Virtual Desktop
Systems Management
1 2 (13.33%) Microsoft Intune
Vendors
1 8 (53.33%) Microsoft
2 3 (20.00%) Cisco
2 3 (20.00%) Meraki
2 3 (20.00%) ServiceNow
3 1 (6.67%) Apple
3 1 (6.67%) Citrix