ServiceDeskEngineer The ServiceDeskEngineer role is critical to ensure the effective and continuous provision of servicedesk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will … work with the Lifecycle Coordinator(s) and ServiceDesk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience. Responsibilities: Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work … verbal communication is professional and meets our standards. Ensure appropriate adherence to performance targets including KPIs and SLAs. Build excellent working relationships within the ServiceDesk team(s), with other teams within the Managed Services Department, as well as within the wider organisation. Work with Team Managers, Team more »
Overview of the Role: We are recruiting for a 1 st Line IT ServiceDeskEngineer due to an internal promotion. This role will be joining our 1 st Line IT team which is made up of 7 engineers including the team leader, the IT ServiceDesk is made up of 20 engineers who all support, encourage and motivate each other to develop themselves. The main day-to-day of this role is to provide an excellent first response to customers IT queries whilst maintaining our high level of customer satisfaction and fix rate. … needed. You will need to have a good experience of communicating with third parties and customers via email and the phone whilst achieving our Service Level Agreements with our customers. What we can provide you is a progressive work environment, where you will be working with new technologies. An more »
Milton Keynes, Buckinghamshire, South East, United Kingdom
Understanding Recruitment
ServiceDeskEngineer Do you want to work for a world class sports team as they embark on a very exciting journey? A brand new and exciting role has arisen for a ServiceDeskEngineer to join a globally recognised sports team from their … United Kingdom hub based from Milton Keynes. As the ServiceDeskEngineer you will be helping to support and grow out their Technology hub as they enter a very exciting period of transformation. You will be expected to have 3-4 years' experience of Windows Server, Office … and CISCO. This is a brilliant opportunity for a ServiceDeskEngineer to learn a wide range of new skills and technologies that are only specific to the field that this sports team are part of. As the ServiceDeskEngineer, you will help more »
St. Albans, Hertfordshire, South East, United Kingdom
OpenTech Partners
ServiceDeskEngineer St Albans - £32,000 Benefits : PAID FOR certifications BONUS scheme (annual) Training and development scheme tailored to you! Annual pay reviews Onsite parking Generous pension scheme 20 days holiday + 8 Bank Holiday (rising with service) Technologies you will use and experiences you … Windows Server support and administration Office365 support Network troubleshooting and support 1st/2nd Line IT Experience Active Directory Full UK Driving Licence Role : ServiceDeskEngineer Location : St Albans Salary : £25,000 - £32,000 My client is a prominent Managed Service Provider in search of … a ServiceDeskEngineer who embodies a strong work ethic, a friendly demeanor, and a commitment to ongoing learning and growth in their next role. As a ServiceDeskEngineer, you will collaborate closely with Senior IT Support Engineers both face-to-face and more »
Helpdesk/ServiceDeskEngineer - Up to £30k DOE Are you an experienced IT Support/Helpdesk Engineer looking for your next position? Our client, a top-tier IT Managed Services provider, is seeking an experienced ServiceDeskEngineer to join their team. … for a maximum of 5 bonus days. ** Quarterly company bonus scheme with a breakeven bonus, and a higher target bonus. Job Title: Helpdesk/ServiceDeskEngineer Salary: GBP 28,000 - 30,000 DOE Location: Office Based in Lancing (Mon-Fri 8:30am-5:30pm), hybrid capabilities more »
