3 of 3 Permanent Service Desk Manager Jobs in the South East

Service Desk Manager – (Service Desk, ITIL, Management, Office 365, Active Directory, Intune, Phone Systems, Stakeholder Management, RFPs/Tenders) – Remote Charles Simon Associates are looking to recruit a Service Desk Manager national business who are a market leader. Location: Fully Remote Salary: Up To £45,000 Per Annum Role Overview: The Service Desk Manager will oversee a 3rd party provider delivering service desk support for the business. You will ensure service excellence through regular reviews, hands-on involvement when needed, and strong collaboration with key stakeholders. Additionally, you will play a central role in evaluating alternative service providers through RFPs and tenders, as the business … looks to explore new options. Key Responsibilities: Manage the relationship with the outsourced service desk provider, ensuring SLA adherence and service quality. Conduct regular service reviews and escalate major issues to senior stakeholders. Hands-on support as required across Office 365, Active Directory, Intune, and phone systems. Provide clear reporting on performance metrics and trends to More ❯

Service Desk Manager Package of £55-60k Benefits, London Bench IT are looking to onboard a Service Desk Manager to join a large corporate client of ours based in the city of London. The successful candidate should have the skills and experience included below; Day to Day team management of IT Support Engineers. … Maintain high satisfaction levels and meet or surpass agreed service level agreements. Management and Performance Reporting, monitor and report on agreed SLA's. Ensure all support activities meet or exceed these agreements, maintaining high standards of service delivery through effective team management. EUC technical skill set: Windows 10/11, Active Directory, O365, Intune Collaboration with other peers … in different regions. Focus on service and continual service improvement. Ensure support teams consistently exceed customer expectations. Insurance/Financial Services experience is desirable but not essential. Service Desk Manager Package of £55-60k Benefits, London More ❯

Here at Stonewater, we are seeking an IT Service Desk Manager to be responsible for managing and supporting the frontline IT service team. Managing both the IT Service Desk and Field Engineers to deliver a first-class service experience across the organisation, youll make sure customer incidents and requests are resolved efficiently, new … colleagues are onboarded smoothly, and IT assets are tracked and managed effectively. Your focus will be on creating a high-performing, customer-focused service that reflects our values and delivers on our customer promise. Youll ensure that strategic projects and initiatives are effectively onboarded into IT operations and continually review the processes used to deliver services to ensure that … they are fit for purpose and are aligned with our strategic vision of service delivery, using customer insight and feedback to shape future services. Working closely with business stakeholders and IT teams, youll champion Continual Service Improvement (CSI), managing the incident and request process, and ensuring performance remains consistently high. Youll also play a key role in asset More ❯