IT Technician (IT Service Desk)
Aylesford, United Kingdom
Maidstone and Tunbridge Wells NHS Trust
Job summary The post holder will be part of the IT Service Desk providing first line IT support over the telephone. Resolving IT support issues using comprehensive technical expertise and providing excellent customer service to all end users. In addition, the post holder will be responsible for … o Triaging and resolving IT support requests logged to the IT service desk management application.o Imaging IT devices such as PCs, laptops and mobile devices.o Creating and managing user accounts. Main duties of the job To provide first line technical IT support to end users by telephone, utilising … remote access tools. Use the Trust's service desk management tool to log all IT support issues raised by end users via telephone, email or through the IT portal. Create and manage accounts for IT systems using applications such as Active Directory and NHSmail. Maintain and manage the more »
Employment Type: Permanent
Salary: £25147.00 - £27596.00 a year
Posted: