1 to 2 of 2 Permanent Service Desk Technician Jobs in the South East

Support organisation in the Brighton area. My client is looking for an experienced 2nd Line IT Support person to join their busy and growing Service Desk team. The successful person for this role will become an integral part of the Service Desk Team and will be … driving license is preferred but not essential. Skills and Experience: Solid experience of 1st and 2nd Line IT Technical Support Outstanding communication and customer service skills Ability to work independently within sometimes a high pressurised environment handling multiple tickets Enjoys working as part of a close team and building … Firewalls, Switches and Routers, WiFi) Experience in Cloud Solutions Comfortable and experienced working with SLA’s – clear documentation skills Experience of working with a Service Desk Ticketing system Experience in Cloud Solutions (MS Office 365, Azure) Experience in Virtualisation Technologies (VMWare and Hyper V more »

Job summary The post holder will be part of the IT Service Desk providing first line IT support over the telephone. Resolving IT support issues using comprehensive technical expertise and providing excellent customer service to all end users. In addition, the post holder will be responsible for … o Triaging and resolving IT support requests logged to the IT service desk management application.o Imaging IT devices such as PCs, laptops and mobile devices.o Creating and managing user accounts. Main duties of the job To provide first line technical IT support to end users by telephone, utilising … remote access tools. Use the Trust's service desk management tool to log all IT support issues raised by end users via telephone, email or through the IT portal. Create and manage accounts for IT systems using applications such as Active Directory and NHSmail. Maintain and manage the more »