8 of 8 Permanent Ticket Management Jobs in the South East

their job in support of their organisation's commercial goals i.e., access, shared resources, configuration, software installations, intranet and internet access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing … system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional services hardware/software, system access, configuration, desk moves and setup, and support where IT presence is required. To engage escalation policies and procedures in order ...

breakfast and a pool table Duties and Responsibilities of our IT Support Engineer To provide excellent customer care and support through efficient and organised ticket management Providing first response fixes to customers via the phone, face to face, or email Providing resolution to incidents, requests, and appropriately escalating … others Ticket triage – assessing ticket priorities and escalating when required Liaising with third parties and customers with regards to incident resolution and requests Handling customer requests and escalate according to company procedures Manage work queues and prioritise events, ensuring compliance with SLA’s Assist the service desk team ...

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities: o Plan and execute … Manage network support cases to enable fast resolution that exceeds our customers’ expectations. o Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. o Using the central document repository, to ensure knowledge sharing across the team and enable best ...

insights, and continuously improving reporting capabilities to support operational decision-making. This is a highly visible, cross-functional role requiring strong analytical thinking, stakeholder management, and the ability to communicate complex performance insights to senior leadership. Key Responsibilities Reporting Strategy & Requirements Translate business and leadership needs into structured reporting … rules, and data governance documentation. Drive consistency across markets and operational teams. Operational Performance Analysis Analyse delivery performance including SLA adherence, throughput, backlog trends, ticket ageing, and operational efficiency. Conduct root-cause analysis and identify performance improvement opportunities. Provide clear recommendations and risk assessments for leadership teams. Quality & Continuous ...

working in a fast-paced service environment, this is an excellent opportunity to grow your career within IT service operations. Key Responsibilities Service Desk & Ticket Management Act as first point of contact for incidents, service requests, NSSRs, and tasks Log, triage, prioritise, and manage tickets using ServiceNow Ensure … tickets are accurately recorded, categorised, and updated Monitor ticket progress and proactively chase updates to meet SLAs Escalate issues to technical teams or Service Manager when required. Customer & Stakeholder Communication Provide clear, timely updates to end users throughout the service lifecycle Build positive working relationships with users and internal ...

them into clear delivery actions * Track risks, dependencies, timelines and delivery progress * Create and maintain accurate reporting documentation * Support ongoing audit activity through documentation management and evidence gathering * Maintain logs relating to defects, risks, actions and dependencies * Coordinate with testing teams to support User Acceptance Testing (UAT) activities * Help … clear and timely updates to internal stakeholders and external partners * Liaise with suppliers and delivery teams to ensure requirements and deadlines are met * Support ticket management processes and service-related communications Requirements: * Excellent communication skills with the ability to engage confidently across teams * Strong analytical and reporting capability ...

breakfast and a pool table Duties and Responsibilities of our IT Support Engineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via the phone, face to face, or email. Providing resolution to incidents, requests, and appropriately escalating … others. Ticket triage - assessing ticket priorities and escalating when required. Liaising with third parties and customers with regards to incident resolution and requests. Handling customer requests and escalate according to company procedures. Manage work queues and prioritise events, ensuring compliance with SLAs. Assist the service desk team leader ...

table. Duties and Responsibilities of our Dedicated 2nd Line IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via the phone, face to face, or email. Providing resolution to incidents, requests, and appropriately escalating … others. Ticket triage - assessing ticket priorities and escalating when required. Liaising with third parties and customers with regards to incident resolution and requests. Handling customer requests and escalate according to company procedures. Manage work queues and prioritise events, ensuring compliance with SLAs. Assist the service desk team leader ...