10 of 10 Permanent Customer Retention Jobs in the South West

Director of Customer Success We’re looking for an experienced and commercially driven Director of Customer Success to lead and evolve a high-impact function across the full customer lifecycle. This is a strategic leadership role responsible for driving customer value, adoption, retention, and growth, while aligning closely with sales, product, and wider business objectives. The Role As Director of Customer Success, you will lead both pre-sales (Solutions) and post-sales (Customer Success/In-life) teams to deliver measurable outcomes for customers and the business. ...

ready to take on broader responsibility, working closely with a fantastic team. You’ll play a key role in delivering revenue growth, strengthening customer relationships, and developing scalable sales approaches in a fast-moving and evolving sector. About the Role The Head of Sales will take ownership … planning. You’ll work closely with marketing and product teams to translate business objectives into practical sales initiatives, helping to grow market share, improve customer retention, and increase acquisition through a mix of direct and digital channels. About your skills Solid experience in B2B SaaS sales, with ...

ready to take on broader responsibility, working closely with a fantastic team. You’ll play a key role in delivering revenue growth, strengthening customer relationships, and developing scalable sales approaches in a fast-moving and evolving sector. About the Role The Head of Sales will take ownership … planning. You’ll work closely with marketing and product teams to translate business objectives into practical sales initiatives, helping to grow market share, improve customer retention, and increase acquisition through a mix of direct and digital channels. About your skills Solid experience in B2B SaaS sales, with ...

Customer Success Manager A Customer Success Manager plays a key role within a Software & Cloud division, helping customers maximise the value of their cloud and software investments. The role focuses on building strong relationships, understanding customer strategy, and guiding effective adoption of cloud technologies. Acting … trusted advisor, the CSM supports digital transformation initiatives, drives measurable business outcomes, and maintains long-term customer satisfaction through proactive engagement and strong product knowledge. Key Responsibilities Build and maintain long-term relationships with key stakeholders, including both technical and business decision-makers Understand customer strategic objectives ...

Role? AS TAM, you’ll play a key role in driving revenue growth across Adobe’s partner ecosystem. Your mission is to own customer renewals, strengthen relationships, and unlock new opportunities through strategic upselling and cross-selling within the Adobe portfolio. This isn’t just another sales job. … market. Your Day-to-Day: Manage top-tier renewals across non-named (CSMB) accounts, ensuring on-time, smooth contract renewals while maintaining a high customer retention rate. Use each renewal as a strategic growth opportunity. Introduce customers to Adobe’s cutting-edge solutions like Firefly, Adobe Express ...

econometrics and have a very extensive and deep stakeholder base across 30+ areas of Sky, covering every subject - from market & prospect headroom through to customer retention and everything in between! What you'll do: As an Analytics Manager in the Advanced Analytics team in Consumer Strategy … Head of Department level and articulating both the so what and the now what. Advanced SQL user with experience querying and manipulating large-scale customer, transactional, or behavioural datasets to deliver accurate, high-impact analysis independently. Experience in using advanced analytical techniques (e.g. causal inference, statistical modelling, predictive methods ...

Account Manager - IT to serve as a strategic advisor and technical liaison between our organisation and clients. Your core objective will be to drive customer satisfaction, retention, and technology adoption by aligning our solutions to client needs and business goals. You will build strong relationships with stakeholders … APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Account Manager, IT Advisor, IT Customer Service Advisor, IT Solutions Consultant, IT Engineer, IT Consultant, IT Sales Engineer, IT Business Development Manager, Sales Account Manager may also be considered for this role. ...

operational and finance teams to deliver reporting, analyse performance, and support the systems that help the business run efficiently. Your insights will help improve customer experience, strengthen financial performance, and contribute to strategic planning. You’ll move between dashboards, KPI tracking, forecasting support, financial modelling, identifying trends, and training … teams to use data confidently. Key Responsibilities Data Analysis & Reporting Designing and maintaining executive dashboards and operational reports Tracking KPIs relating to revenue, utilisation, customer trends, and business performance Providing ad-hoc analysis to support both strategic and operational decisions Financial Insight & Performance Analysis Supporting the Finance team with ...

Account Manager We have several fantastic opportunities for Account Manager with a minimum of 12 months experience driving client retention and renewals with a consultative sales style. Salary: £28k£29k Realistic commission (first year): £5,000£10,000 Position: Own client retention, delivery satisfaction and commercial … bridge between clients and delivery teams. Key responsibilities: Build strong, trusted relationships with client stakeholders; be the day-to-day contact. Drive client retention and renewals; own renewal conversations and commercial outcomes. Deliver regular performance reviews and reporting that show value and next steps. Identify expansion opportunities ...

WHAM, and we’re looking for a motivated Account Manager to take ownership of a portfolio of clients, strengthen relationships, drive retention and growth, and act as the trusted link between clients and our delivery teams. This is a role with real responsibility , clear progression , and uncapped commission … review meetings. Salesforce experience and basic data analysis skills are a plus. Empathetic, proactive, solutions-driven approach. How Your Success Will Be Measured Client retention rate & renewal % Revenue growth and upsell value NPS and client satisfaction Timeliness + quality of reporting, reviews and account plans Progression & Development ...