Permanent Customer Retention Jobs in the South West

7 of 7 Permanent Customer Retention Jobs in the South West

Head of Customer Support

South West, England, United Kingdom
K3 Capital Group Ltd
We're seeking to recruit a Head of Customer Support to lead the delivery and performance of our Customer Support operations at Pinnacle, reporting to the Customer Services Director. Pinnacle is a leading Sage and Acumatica solutions partner and contracted support provider across the UK and Ireland. With a team of over 180 employees spread across offices … and remote locations in the UK and Ireland we support nearly 2,000 customers, including the largest Sage 200 customer base in the UKI. Our recurring license revenue depends heavily on the high-quality service we provide, making our Support offering a cornerstone of our success. In this key leadership role, you’ll manage one of our largest departments … ensuring we consistently meet SLA targets and quality metrics while delivering exceptional customer experiences. You’ll be accountable for outcomes measured through NPS and CSAT, and instrumental in driving customer retention. We’re looking for a leader, who can foster a customer-first mindset, champion continuous improvement, empower team growth, and drive a transformation which integrates SaaS More ❯
Employment Type: Full-Time
Salary: £0 per annum
Posted:

Customer Success Manager, Global Enteprise

Ashford, south west england, united kingdom
Verifone
merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it's developing the next platform of secure payment systems … employees for personal and professional success. What's Exciting About The Role We are transforming the way we support our global customers, and we're looking for a Global Customer Success Manager (CSM), Enterprise to play a key role in driving customer satisfaction, retention, and operational excellence across Verifone's worldwide network. You will serve as … onboarding through steady-state operations, ensuring they achieve their business objectives and receive best-in-class support at every stage. You will act as a trusted advisor - proactively tracking customer health, identifying opportunities for improvement, resolving escalations, and coordinating internally to deliver seamless global support. This is a highly visible, relationship-driven role that sits at the intersection of More ❯
Posted:

Business Support Administrator

Bath, Somerset, South West, United Kingdom
Hybrid / WFH Options
Penelope
administrator who will facilitate in different aspects of the day-to-day operations at Penelope. From assistance with process improvement, data management, problem solving, enhancing productivity, teamwork and excellent customer service. You will have attention to the tinest details and have excellent communication skills with a strong customer service ethic; an excellent communicator, with well-developed interpersonal skills … what they need to do their job Organising and reviewing invoices/charges for our clients Organising and reviewing stock levels Lead management and followup with potential clients Enhance customer retention Ensure that we are sticking to best practice processes that we have outlined and are refining Educating clients about company products and services and how to More ❯
Employment Type: Permanent, Work From Home
Posted:

Customer Success Executive

Gloucester, England, United Kingdom
Hybrid / WFH Options
Avantis Education
Customer Success Executive Must be Polish Speaking Full-time, Hybrid role Hybrid working 3 days office based and 2 days at home What you’ll love about this role You will be joining a fast paced, multi award-winning, market leading Educational Technology Company. As a company Avantis has focused on education, which has enabled us to drive new … improving classroom technology has enabled us to create some of the most recognisable and innovative brands in the UK education technology market. What will you be doing As a Customer Success Executive at Avantis, you’ll play a key role in supporting schools and teachers to get the very best from our education technology. You’ll guide new customers … company portfolio. These roles require the monitoring of product usage and pro-active communication to customers by both phone and email. Key responsibilities will include Monitor and evaluate current customer usage Make contact with our customer base via phone and email Onboard new customers and ensure they know how to use our products effectively. Manage our current customer More ❯
Posted:

Customer Success Executive

cheltenham, south west england, united kingdom
Hybrid / WFH Options
Avantis Education
Customer Success Executive Full-time, Hybrid role Hybrid working 3 days office based and 2 days at home Office base is Gloucester, Quedgeley What you’ll love about this role You will be joining a fast paced, multi award-winning, market leading Educational Technology Company. As a company Avantis has focused on education, which has enabled us to drive … improving classroom technology has enabled us to create some of the most recognisable and innovative brands in the UK education technology market. What will you be doing As a Customer Success Executive at Avantis, you’ll play a key role in supporting schools and teachers to get the very best from our education technology. By building positive relationships with … our customers. These roles require the monitoring of product usage and pro-active communication to customers by both phone and email. Key responsibilities will include Monitor and evaluate current customer usage Make contact with our customer base via phone and email Manage our current customer journey and consistently assess areas for improvement Work with current customers to More ❯
Posted:

SEO Specialist

Swindon, Wiltshire, England, United Kingdom
Hybrid / WFH Options
Reeta Vickers Recruitment Ltd
Key Responsibilities: • Develop and execute effective SEO strategies, including on-page, off-page, and technical SEO to enhance organic search visibility and drive targeted traffic. • Conduct keyword research, competitor analysis, and market research to inform campaign strategies. • Oversee and analyse More ❯
Employment Type: Full-Time
Salary: £30,000 - £35,000 per annum
Posted:

Account Manager

Swindon, Wiltshire, England, United Kingdom
tmGroup (UK) Ltd
Account Manager – LegalTech Client Success Location : UK Remote, with travel to client sites Package : £35,000 + commission based on client retention and upsell + full benefits At Lawtech, we’re redefining how legal professionals manage compliance and client onboarding through our industry-leading platform, Verify365. From digital ID verification and AML checks to e-signatures and secure … or relationship management, ideally within SaaS, LegalTech, or PropTech. Skilled in developing and maintaining trusted professional relationships with senior stakeholders. Strong commercial awareness, with experience in contract renewals, retention, and account growth. Clear and confident communicator, able to deliver training and explain complex information in an accessible way. Organised and methodical, comfortable managing multiple priorities and deadlines. Data … not essential. Curious, adaptable, and proactive, with a genuine interest in LegalTech innovation and client success. What we offer Competitive base salary of £35,000 plus commission for client retention and account growth. 25 days’ holiday (increasing with service), pension, and flexible benefits. Opportunities for professional development and clear career progression. A collaborative working environment that values diverse More ❯
Employment Type: Full-Time
Salary: £33,000 - £35,000 per annum
Posted:
Customer Retention
the South West
10th Percentile
£48,250
25th Percentile
£71,875
Median
£90,000
75th Percentile
£100,000
90th Percentile
£109,000