1 to 25 of 44 Permanent ITSM Jobs in the South West

IT Service Management Analyst Location: Bath (3 days a week onsite) Hours: 37 hours per week Salary: £45,000 Are you ready to step up and make your mark in IT Service Management? We're building a brand-new team and looking for someone with energy, passion, and enthusiasm , someone who's not afraid to have a voice and drive … positive change. This is a fantastic opportunity for an ambitious individual who wants to take the next step in their ITIL journey. IT Service Management Analyst - The role: Support and enhance IT Service Management (ITSM) processes across the organisation, with a focus on continuous improvement. Analyse incident and service request trends to identify opportunities for automation and better ways of … teams, business units, and suppliers to deliver excellent service. Support the administration and configuration of ITSM platforms Support Software Asset Management (SAM ), including software inventory, usage, and compliance. IT Service Management Analyst, experience required: Good understanding of the ITIL framework and ITSM best practices (ITIL certification is a plus, but not essential). Analytical and problem-solving skills, with an More ❯

IT Service Management Analyst Location: Bath (3 days a week onsite) Hours: 37 hours per week Salary: £45,000 Are you ready to step up and make your mark in IT Service Management? We're building a brand-new team and looking for someone with energy, passion, and enthusiasm , someone who's not afraid to have a voice and drive … positive change. This is a fantastic opportunity for an ambitious individual who wants to take the next step in their ITIL journey. IT Service Management Analyst - The role: Support and enhance IT Service Management (ITSM) processes across the organisation, with a focus on continuous improvement. Analyse incident and service request trends to identify opportunities for automation and better ways of … teams, business units, and suppliers to deliver excellent service. Support the administration and configuration of ITSM platforms Support Software Asset Management (SAM ), including software inventory, usage, and compliance. IT Service Management Analyst, experience required: Good understanding of the ITIL framework and ITSM best practices (ITIL certification is a plus, but not essential). Analytical and problem-solving skills, with an More ❯

Control. Support Windows networking services (DNS, DHCP) and anti-virus solutions. Troubleshoot hybrid infrastructure environments. Create and maintain accurate operational documentation. Administration (20%) Maintain incident records and reporting in ITSM systems. Contribute to SLA reporting and performance metrics. Participate in team/sector meetings and knowledge sharing sessions. Ensure compliance with customer and security policies. Required Skills & Experience 5+ years More ❯

initiatives. Produce and distribute management information from service management tools. Skills and Experience - Junior Incident Manager ITIL v3 Foundation certification (minimum). IT service desk background with experience in ITSM tooling such as Remedy is preferred Experience of any ticketing system would be considered If no IT background extensive admin/organisation skills coupled with Ex-Military experience would be More ❯

software installations, intranet and internet access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional services hardware/software, system More ❯

applications. You'll ensure that our IT support tickets are resolved as efficiently and effectively as possible. Working within operating & service level agreements (SLA) and utilise service desk tools (ITSM system, knowledge system, monitoring etc) to ensure all interactions are accurately logged, prioritised, categorised and resolved. This role will provide support for end user computing across all our locations. Acting More ❯

problem analysis, including root cause identification. Monitor and manage call queues, escalating where necessary. Work closely with other technical teams and adhere to security policies. Maintain accurate records in ITSM tools and contribute to SLA reporting. Skills & Experience Essential 5+ years supporting large-scale hybrid environments. Strong knowledge of Windows Server, Active Directory, Entra ID, VMware/Hyper-V. Hands More ❯

Fix rate* Adhere to escalation procedures* Assist with technical escalations for other team members* Monitor call queue and follow up with specialist support teams for resolution* Utilise the relevant ITSM tool suite to monitor progress of all incidents* Ensure accurate completion of all incident records and associated paperwork* Monitor and update the call management system as required* Assist with SLA More ❯

Fix rate* Adhere to escalation procedures* Assist with technical escalations for other team members* Monitor call queue and follow up with specialist support teams for resolution* Utilise the relevant ITSM tool suite to monitor progress of all incidents* Ensure accurate completion of all incident records and associated paperwork* Monitor and update the call management system as required* Assist with SLA More ❯

licensing, cloud procurement, and hardware lifecycle management. Demonstrated negotiation skills with major vendors (e.g., Microsoft, AWS, Oracle, Cisco, Dell). Familiarity with procurement tools (e.g., Coupa, SAP Ariba) and ITSM systems (e.g., ServiceNow, Halo etc). Strong financial acumen and experience managing multimillion-dollar IT procurement budgets. Excellent communication and stakeholder management skills. Preferred Attributes Relevant certifications (e.g., CIPS, CPM More ❯

point for critical issues. Skills and Experience Required Proven experience in IT business partnering, strategy, or enterprise IT leadership within complex global environments. Deep understanding of enterprise architecture, IT service management, and digital transformation. Strong stakeholder management skills with the ability to influence at senior levels. Experience managing IT budgets and delivering value through strategic technology investments. Familiarity with IT More ❯

/or Integration architectural development at an enterprise level including knowledge of application integration concepts and technologies e.g. SOA, ESBs, EAI, XML, Web Services, E-Commerce Solutions, Service Management (ITSM, CSD) and Identity Management Order Management Solutions with both Functional and Technical Solution Architecture experience would be preferable Cloud - Experience in AWS Cloud would be preferable Experience working collaboratively to More ❯

to-large organisations (1,000+ users) Strong skills in AD, Azure AD, Microsoft 365, RBAC, MFA, SSO Understanding of IAM frameworks, compliance standards, and cybersecurity best practices Familiarity with ITSM tools like ServiceNow or Freshservice Microsoft certification in Identity & Access is a plus Sector experience in retail or multi-site operations is desirable Salary: up to 35K plus benefits, to More ❯

role, across a wide range of systems and services. Key responsibilities include: Resolve incidents and fulfil service requests for users across multiple UK sites via phone, email, and our ITSM platform. Support and triage issues across Windows-based software and business-critical applications in Warehouse, Transport, and Back Office environments. Deploy and maintain IT assets including PCs, laptops, mobile devices More ❯

resolved effectively. About You Were looking for someone who: Has proven experience in IT Management, IT Support, and Project Delivery. Possesses strong knowledge of Microsoft technologies and structured IT service management (ITIL preferred). Brings a proactive, problem-solving approach, with the ability to adapt to change. Has experience leading and developing teams. Holds a full UK driving licence and More ❯

effectively. About You We’re looking for someone who: Has proven experience in IT Management, IT Support, and Project Delivery. Possesses strong knowledge of Microsoft technologies and structured IT service management (ITIL preferred). Brings a proactive, problem-solving approach, with the ability to adapt to change. Has experience leading and developing teams. Holds a full UK driving licence and More ❯

. The Digital Innovation team includes the Digital & ICT projects management office, technical specialists, developers and the business communications/engagement team. We work alongside our colleagues in IT Service Management, Infrastructure and Security. This role is fully funded and allocated to the education case management transformation programme and will be reporting into the Programme Manager. As Business Change Analyst More ❯

. The Digital Innovation team includes the Digital & ICT projects management office, technical specialists, developers and the business communications/engagement team. We work alongside our colleagues in IT Service Management, Infrastructure and Security. This role is fully funded and allocated to the education case management transformation programme and will be reporting into the Programme Manager. As Business Change Analyst More ❯

. The Digital Innovation team includes the Digital & ICT projects management office, technical specialists, developers and the business communications/engagement team. We work alongside our colleagues in IT Service Management, Infrastructure and Security. This role is fully funded and allocated to the education case management transformation programme and will be reporting into the Programme Manager. As Business Change Analyst More ❯

. The Digital Innovation team includes the Digital & ICT projects management office, technical specialists, developers and the business communications/engagement team. We work alongside our colleagues in IT Service Management, Infrastructure and Security. This role is fully funded and allocated to the education case management transformation programme and will be reporting into the Programme Manager. As Business Change Analyst More ❯

. The Digital Innovation team includes the Digital & ICT projects management office, technical specialists, developers and the business communications/engagement team. We work alongside our colleagues in IT Service Management, Infrastructure and Security. This role is fully funded and allocated to the education case management transformation programme and will be reporting into the Programme Manager. As Business Change Analyst More ❯

. The Digital Innovation team includes the Digital & ICT projects management office, technical specialists, developers and the business communications/engagement team. We work alongside our colleagues in IT Service Management, Infrastructure and Security. This role is fully funded and allocated to the education case management transformation programme and will be reporting into the Programme Manager. As Business Change Manager More ❯

. The Digital Innovation team includes the Digital & ICT projects management office, technical specialists, developers and the business communications/engagement team. We work alongside our colleagues in IT Service Management, Infrastructure and Security. This role is fully funded and allocated to the education case management transformation programme and will be reporting into the Programme Manager. As Business Change Manager More ❯

. The Digital Innovation team includes the Digital & ICT projects management office, technical specialists, developers and the business communications/engagement team. We work alongside our colleagues in IT Service Management, Infrastructure and Security. This role is fully funded and allocated to the education case management transformation programme and will be reporting into the Programme Manager. As Business Change Manager More ❯

. The Digital Innovation team includes the Digital & ICT projects management office, technical specialists, developers and the business communications/engagement team. We work alongside our colleagues in IT Service Management, Infrastructure and Security. This role is fully funded and allocated to the education case management transformation programme and will be reporting into the Programme Manager. As Business Change Manager More ❯