1 to 25 of 33 DemandTrendPermanent ITSM Jobs in the South West

for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to customers. As such you will receive overview training in More ❯

and lifecycle management. Document system configurations, procedures, and troubleshooting guides. Participate in Change Control Review Boards (CCRB) and drive continual service improvement initiatives. Utilize Jira Service Management and other ITSM tools to manage escalations, track issues, and document changes. Support in-house applications and ensure alignment with infrastructure policies. Balance support responsibilities with project delivery in a dynamic, fast-paced More ❯

application issues. Support users with Windows 10/11, Microsoft Office 2016/365, Outlook, SharePoint, and other standard tools. Log and manage support tickets in the organisation's ITSM tool (IFS Assyst). Escalate issues in line with agreed processes and service levels. Visit user desks or remote offices when required to provide on-site support and equipment setup. More ❯

nature - An understanding of supporting hardware, software, and operating systems in a modern Enterprise environment, with examples of your experience in at least four of the following technical domains: -ITSM Tool usage for Incident Management, and workign in an ITIL framework. -Microsoft Operating Systems support (Windows 10,11 or Windows Server 2016, 2019, 2022) -Hardware installation andsupport(Laptop builds & upgrades More ❯

ability to understand Intune administration Knowledge on supporting conference room devices Knowledge on managing cloud printing Managing asset inventory. Desirable skills/knowledge/experience: ITIL Foundation certification. Proficiency ITSM tools, M365 applications, Active Directory, Entra ID, and User Administration. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension More ❯

ability to understand Intune administration Knowledge on supporting conference room devices Knowledge on managing cloud printing Managing asset inventory. Desirable skills/knowledge/experience: ITIL Foundation certification. Proficiency ITSM tools, M365 applications, Active Directory, Entra ID, and User Administration. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension More ❯

with emphasis on service delivery acknowledge, triage and manage service contacts received via multiple contact channels ensure that all contacts received by Service Desk are recorded within the dedicated ITSM software tool contribute to the 'Problem Management' process within Service Operations, ensuring that reoccurring incidents are identified in the incident management process and appropriately passed through to Problem Management liaise More ❯

our End User Estate. The role will involve: Being the first point of contact for IT support activities for our internal customers Managing and prioritising your workload via our ITSM Tools Keeping your customers updated via all communication methods to manage expectations Supporting the wider IT Department ensuring the smooth function of our systems and processes Onboarding new people to More ❯

vendor environment. Strong communication, analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial but not essential). If you are interested in this role but not sure if your skills and More ❯

/CD pipelines, platform automation, and API architecture design. Preferred Qualifications Experience in professional services or regulated industries. Familiarity with integration platforms (e.g., Workato) and middleware solutions. Knowledge of ITSM frameworks and operational excellence practices. Experience with vendor management and technology procurement. Relevant certifications (e.g., Azure Solutions Architect, TOGAF). To be considered, please ensure you complete your application on More ❯

major disruption management, including cyber security incidents, and a willingness to support teams out of hours when necessary. Deep understanding of current and emerging IT trends and in particular ITSM practices, and how other enterprises are employing them. Demonstrated ability to develop and execute a strategic staffing plan that ensures the right people are in the right roles at the More ❯

support to stakeholders as required. Escalate complex IT incidents and service requests to the Senior IT Analyst and IT Network and Support Manager as required. Support the use of ITSM through the ITIL methodology, including incident problem and change enablement. Follow internal trust IT policies and processes for the induction, movement and departure of staff. Maintain and update an accurate More ❯

service to users of all technical abilities. Key Responsibilities: Service Desk Support: Resolve incidents and fulfil service requests for users across multiple UK sites via phone, email, and our ITSM platform. Technical Troubleshooting: Support and triage issues across Windows-based software and business-critical applications in Warehouse, Transport, and Back Office environments. Hardware Management: Deploy and maintain IT assets including More ❯

one more senior Tester and one more mid level. The Senior Test Engineer role additionally involves mentoring and supporting junior testers and contributing to test strategy improvements. Experience of ITSM, ITIL, and ServiceNow is essential, while previous exposure to test automation is desirable.The consultancy employs over 1,200 people in the UK with an office in Bristol (and in this More ❯

at a similarly scaled organisation. You should have experience with business-critical applications, have worked in solution delivery environments using both agile and waterfall methodologies, and have used an ITSM/ITIL tool for managing and recording work. Additionally, you should have experience developing technical options and delivering solutions to meet business requirements, as well as performing quality assurance testing More ❯

an Agile testing environment. High attention to detail and a passion for maintaining software quality throughout the development lifecycle. Experience in transforming technical processes and supporting the development of ITSM within a maturing ITIL environment. What is the next step? If you believe this is the right role for you, click ‘Apply’ or call us, and one of our team More ❯

previously, so have had experience of translating complex requirements into solutions, and conveying complex solutions to audiences of varying technical abilities: Essential: Experience selling into secure environments, particularly IT Service Management Exposure to Defence and Government customers, with knowledge of procurement cycles and frameworks Proven track record of closing six and seven figure, multi-year deals Security clearance (or eligibility More ❯

position, previously, so have had experience of translating complex requirements into solutions, and conveying complex solutions toaudiences of varying technical abilities: Essential: Experience selling into secure environments, particularly IT Service Management Exposure to Defence and Government customers, with knowledge of procurement cycles and frameworks Proven track record of closing six and seven figure, multi-year deals Security clearance (or eligibility More ❯

containers, CI/CD pipelines, infrastructure automation Experience working within Agile teams (Scrum, Kanban) Strong communication and collaboration skills Desirable: Exposure to secure or classified development environments Knowledge of ITSM or government/defence sector systems Whats in It for You ? Flexible working 37.5 hrs/week, with remote and hybrid options ?? Learning budget for training, certifications, and conferences ?? Private More ❯

integration Documenting integration requirements, flows, subscriptions etc to support use cases Understanding of Configuration Management Knowledge of access methodologies, data analysis Define data standards, taxonomies, and naming conventions across ITSM Knowledge of ITIL Principals SACM (Service Asset & Configuration Management) Data Architect- £Inside IR35- 12 months+ - Full time on site in Gloucestershire More ❯

integration Documenting integration requirements, flows, subscriptions etc to support use cases Understanding of Configuration Management Knowledge of access methodologies, data analysis Define data standards, taxonomies, and naming conventions across ITSM Knowledge of ITIL Principals SACM (Service Asset & Configuration Management) Data Architect- £Inside IR35- 12 months+ - Full time on site in Gloucestershire More ❯

in Corsham Security Clearance: Active SC Clearance We are seeking an experienced Senior Test Engineer to support integration and end-to-end testing within a critical IT Service Management (ITSM) function. The role involves manual testing with opportunities to introduce automation and improve processes. Candidates with experience in defence, government, or secure IT environments would be highly valued. Key Responsibilities … party supplier testing . Work with business and process stakeholders to develop high-coverage test cases . Raise and track defects using Jira . Skills & Experience: Proven experience in ITSM, ITIL, and ServiceNow or similar platforms. Strong experience in integration, E2E, functional, and API testing . Experience with test planning, execution, and reporting . Experience providing assurance over supplier testing More ❯

high-stakes sectors. You'll lead a dedicated testing service of 7-17 engineers, overseeing the integration and end-to-end testing of the MoD's IT Service Management (ITSM) function-ensuring quality, security, and performance at scale. Why This Role is Exciting: High-Impact Work : Directly contribute to the success of national defence and government systems. Leadership at Scale … You'll Bring: Proven experience leading test teams in complex environments Strong background in integration, E2E, and API testing Expertise in test strategy, planning, estimation, and governance Familiarity with ITSM, ITIL, and ServiceNow Experience with defect management, risk analysis , and client-side assurance Bonus: Exposure to test automation frameworks and DevOps practices Your Responsibilities: Own and deliver the Test Strategy More ❯

to handle multiple priorities simultaneously, a strong work ethic, proven multitasking abilities, experience in organising and prioritising tickets, and adaptability to dynamic working environments Comprehensive experience of working with ITSM processes and familiarity of various ITSM tools Excellent documentation skills, ensuring all incidents, requests, and changes are accurately recorded and updated. Creating knowledge base articles and user guides to support More ❯

day operations. What you'll need to succeed To succeed in this role, you'll need: Proven experience managing a geographically dispersed IT support team Strong understanding of IT Service Management frameworks (e.g. ITIL) Technical expertise in Microsoft 365 administration, networking fundamentals, and end-user device support Experience with ITSM tools, ideally Halo ITSM Excellent leadership, communication, and problem-solving More ❯