18 of 18 Permanent ITSM Jobs in the South West

Microsoft upcoming updates/changes and involve respective teams accordingly. · Ability to work independently and as part of a team. · Understanding of ITIL/ITSM best practices and Agile Framework Good to have: Microsoft M365 External Certifications like: · Microsoft Certified: Identity and Access Administrator Associate · Microsoft 365 Certified: Teams Administrator ...

organisation.Technical experience needed: Windows 10, 11, O365, AD, and mobile device management. Confident acting as lead for issues relating to InTune. Knowledge of ITSM tools like ServiceNow or Halo Certifications such as CompTIA A+ and MD-102 or equivalent. Experience of telephony platforms, asset management and major incident management ...

Active Directory, Entra/AAD, DNS, DHCP, and Group Policy. Hands-on experience with networking fundamentals (TCP/IP, VLANs, firewalls). Proficiency with ITSM and RMM toolsets (ServiceNow, HaloITSM, ManageEngine, N-Able). Familiarity with system monitoring, patching, and backup solutions. Excellent problem-solving skills and ability to mentor ...

least 3 years’ experience in an IT-focused role Experience supporting key software, including Office 365, Active Directory, Intune, Teams/Zoom, and ITSM platforms (e.g., ServiceNow) Hands-on hardware experience with laptops, mobile devices, printers, and monitors Desirable (but not essential) qualifications/experience: ITIL, AV support, Document Management ...

access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional ...

Reuse and maintainability Supportable, well-documented designs Experience working with architecture best-practice methodologies and modelling tools Familiarity with software development lifecycles, IT service management (e.g. ITIL), and information security best practices Desirable experience with mobile development technologies Technology experience You'll ideally have hands-on design experience with some ...

supporting Windows 10, 11, Office 2016, 2019 and O365, knowledge of the ITIL framework (with a foundation V4 certification being an advantage), experience with ITSM tools (this organisation uses Halo, but that is not essential) and someone proficient in end user device installation, configuration and troubleshooting of Windows, Desktops, laptops ...

tools such as Sailpoint, Rapid7, Wiz.io, MS Defender. Hands-on experience with API integrations and scripting (e.g. Python, PowerShell, JavaScript). Experience with IT Service Management, DevOps, Identity and access management, ERP systems (e.g., SAP, Oracle) and GRC tools. Experience leveraging automation, data driven testing techniques and generative ...

root cause analysis and effective resolution in alignment with ITIL problem management practices. Manage and document all service tickets within the IT Service Management (ITSM) platform, maintaining detailed and accurate records of actions, resolutions, and follow-ups to support audit, compliance, and service reporting requirements. Ensure timely resolution of incidents … manage multiple priorities while delivering accurate, high-quality outcomes within agreed SLAs and in line with ITIL framework standards. Solid understanding of IT Service Management principles and hands-on experience using ITSM ticketing systems. Technical proficiency across a range of modern enterprise technologies, including: Microsoft Exchange Online Citrix Virtual Apps ...

Incidents and Service Requests. Key Responsibilities Omnichannel Support: Handle inbound calls, chats, and emails, ensuring all issues are logged, categorized, and prioritized in the ITSM tool (ServiceNow/Remedy). Technical Troubleshooting: Resolve issues related to Windows OS, O365, VPN, and Citrix. User Administration: Manage account creations, password resets ...

Incidents and Service Requests. Key Responsibilities Omnichannel Support: Handle inbound calls, chats, and emails, ensuring all issues are logged, categorized, and prioritized in the ITSM tool (ServiceNow/Remedy). Technical Troubleshooting: Resolve issues related to Windows OS, O365, VPN, and Citrix. User Administration: Manage account creations, password resets ...

Live action NX etc. Experience with tools such as Infoblox (DNS/DHCP and IPAM) Experience with Global-Protect VPN. Experience working with any ITSM tool such as Service Now. Strong verbal and written communication skills. Document and control Design as well as process Standard Operating Procedure ...

Data Centre team's remit. What you will do: - • Perform routine operations and monitoring of hardware and software systems. • Record all actions using ITSM tools and follows standard procedures. • Manage and troubleshoot all systems in the responsible area. • Manage and resolve incidents, requests, and problems within SLAS or escalates ...

with strong attention to detail Comfortable managing multiple stakeholders Experience in client-facing roles Exposure to IT service environments (desirable) Experience using PSA or ITSM systems (desirable) The Ideal Candidate Youre proactive, solutions-focused and comfortable operating across teams. You enjoy building relationships, resolving issues constructively and ensuring no detail ...

during your shifts, ensure tickets are managed appropriately, and contribute to maintaining high levels of customer satisfaction.The role also requires strong adherence to IT service management best practice, including SLA compliance, accurate ticket documentation, effective communication, and cross-team collaboration to resolve complex issues. Key Responsibilities Support the Shift Leader … represent the Service Desk professionally. Solid troubleshooting capability across hardware, software, and enterprise technologies such as Microsoft 365, VDI, and collaboration tools. Familiarity with ITSM tools (e.g., ServiceNow or Jira Service Management) and good understanding of ticket management best practices. Calm, organised, and able to handle pressure—traits essential ...

IT services are running optimally. Collaborate with other departments and IT teams to resolve complex issues and improve service delivery. Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines. Provide excellent customer service, maintaining a professional demeanour and ensuring high user satisfaction. Adhere to the Prolinx … e.g., Teams, SharePoint). Strong desire to learn and develop technical skills. Hands-on experience with tools like ServiceNow, Jira Service Management, or similar ITSM platforms. Ability to work independently and as part of a team in a fast-paced environment. Strong communication skills, both written and verbal, with ...

About The Role The Group ITSM & Automation team are part of Claranet’s Group function and are responsible for the development, maintenance/support and documentation of new and existing functionality related to automation of tasks or configuration items and integrations with other Claranet systems. The successful applicant would show ...

Sales Director ITOM/ITSM/ITAM Mainly Remote (with reasonable access to London) Experienced leader or a high performing Senior Account Executive who’s ready to step into leadership A growing software vendor with a thriving consultancy arm in the ITOM/ITSM/ITAM space, is now ready … partnerships Use HubSpot to track and optimise pipeline, forecast accurately, and drive revenue predictably Experience required A proven track record selling enterprise software, ideally ITSM/ITOM/ITAM or adjacent technologies Ability to develop GTM strategies and building out sales frameworks Strong business development capability: scrappy, hands-on, proactive ...