1 to 4 of 4 Permanent Service Analyst Jobs in the South West with Remote Work Options

Description To deal with and fulfil service requests that are logged with the ITSC - this includes processing Starter, Mover, and Leaver (SML) and all permission, software and hardware requests made by the business. This is a predominately customer service focused role, you will be responsible for taking ownership … and management of internal customer requests and setting expectations whilst meeting the needs of the Business. To provide a friendly, supportive helpful and timely service to all customers who contact the Service Centre Continually strive for process improvement and seeking ways to maximise efficiency. Act as a liaison … Technology) to drive through a resolution on behalf of the customer and deliver in accordance with agreed timelines. Actively and professionally represent the IT Service Centre throughout the organization. Use sound judgment and make decisions that will maximize customer satisfaction. Strive to continually improve personal performance in order to more »

Overview of Role It is King’s Service Centre’s mission to support and deliver innovation and excellence to King’s College London, working towards our Vision 2029. As a senior member of the Service Desk team, you will serve as a escalation point for the team of … the highest standard of IT and Facilities Management services to staff and students of Kings’ College London, delivering exceptional customer satisfaction and a personalised service, whilst achieving the defined service performance Key Performance Indicators. The Service Desk is a 24-hour contact centre, supporting IT, Estates & Facilities … work a Nightshift (21:00- 07:30) in an emergency. Accountabilities The post holder will handle frontline queries from various sources including email, self-service, and telephone. It is vital that the post holder has excellent troubleshooting, communication, and customer service skills. The post holder will work closely more »

Applications MUST be made through the Gov.uk link below. We cannot accept applications made directly via LinkedIn* Level 3 IT Service Desk Apprentice - Find an apprenticeship (findapprenticeship.service.gov.uk) Overview of role As a trainee member of the Service Centre team, you will learn skills necessary for delivering high quality … advice and support to staff and students of King’s College London, providing an exceptional personalised service for IT and Facilities Management related issues, whilst completing your vocational qualification. The Service Desk is responsible for handling front line queries received from various sources, such as telephone, email, social … media and self-service and to be successful you should have strong communication skills, both oral and written, and a passion for customer care. You should have confidence interacting with users of various technical skill levels, remaining calm and courteous whilst working to resolve challenging incidents. The post holder more »

IT Support Analyst Up to £35,000 On-site near Salisbury (with occasional remote working) What You'll Do: Provide top-notch IT support to users, ensuring seamless access to IT services. Manage incoming calls and online requests, logging them in our Service Management tool, Halo. Resolve IT … incidents and service requests promptly and effectively, keeping users informed every step of the way. Utilize troubleshooting and fault diagnosis skills to achieve 'first call fix' resolutions; escalate complex issues to our expert 2nd line support teams as needed. Follow and promote IT Service Management processes, guiding colleagues … on optimal interactions with the IT Service Desk. Collaborate with other IT Support Analysts and offer support and guidance within the IT department. Deliver on-site support as needed in various regions. Educate users on IT policies and procedures, ensuring compliance, especially in IT Security. Assist the IT Service more »