19 of 19 Permanent Service Management Jobs in the South West

summary Digital Operations and Service Management (DOSM) sits within the Transformation Directorate of the new NHS England, which has brought together Health Education England, NHS Digital, NHS England and NHS Improvement into one single organisation. The Transformation Directorate's vision is to deliver the best care, and outcomes … adopting effective technologies, building on insights from data and cutting-edge research, and by transforming the way that care is delivered. Digital Operations and Service Management operates and manages business critical infrastructure, and digital and data services, that underpin the health and social care system. We ensure ...

Service Transition Manager Position Description At CGI, we are driving critical transformation programme for our Space, Defence, and Intelligence business unit, delivering secure, high-impact solutions that enable mission success. We are seeking a Service Transition Manager to lead the seamless integration of capabilities into a next-generation … Identity and Access Management service. In this role, you will shape service readiness, ensure operational continuity, and deliver measurable outcomes within a complex, security-cleared environment. Working collaboratively with experts across CGI and our clients, you will take ownership of transition delivery, contribute innovative approaches, and play ...

Senior Service Desk Analyst Programme Name: LCST Location: Bristol, UK (Working on site at Emersons Green, Bristol a minimum of 3 days a week) Hours: MondayFriday, 08:0017:00, (8 hour shifts) Are you ready for your next career challenge?.. Role Overview: Leidos are seeking an experienced Senior … Service Desk Analyst who will be responsible for delivering high-quality technical support across the LCST programme. This role provides advanced incident and problem management, supports ITIL-aligned processes, and acts as a technical escalation point for the Service Desk and operational teams. Operating within a complex ...

summary The purpose of ISO20000 Change Management is to ensure that changes to IT Services are controlled and managed effectively, enabling beneficial changes to be made with minimum disruption to IT services. Problem Management identifies and manages problems using preventative methods, identifying potential IT incidents, and managing root … ensure maximum availability and performance of mission critical 999 production systems and services. Main duties of the job To be responsible for Change Management ensuring that governance is defined and adhered to. Coordinate key interfaces between Change Management and other processes - in particular, Service Asset and Configuration ...

Cyber Security Operations Unit (CSOU & SIO) Cyber Delivery Unit (CDU) Cyber Improvement Programme Chief Information Security Office Function (CISO) This role is in the Service Integration and Ownership (SIO), which is part of Cyber Security Operations Unit. SIO is primarily external facing, managing the portfolio of Cyber Services … them in identifying and managing cyber risk and ultimately provide cyber resilience while underpinning the delivery of patient services and outcomes. This requires full management and delivery of the cyber portfolio. Main duties of the job As part of the service team, you will support the operational delivery ...

This role is offered on a 6 month fixed-term contract with the potential to become permanent. You will join our 24/7 Service Management Centre, where you will manage customer tickets, monitor critical systems, prioritise and escalate faults, coordinate engineer activity, and ensure SLA targets … Week 2: MondayFriday, 10:0018:00 Week 3: 6-hour shifts each day, including on-call responsibilities In addition to core service operations, you will support reporting, routine maintenance tasks, and the coordination of supplier access. This is a dynamic, collaborative environment where strong communication, organisation, and customer focus ...

nights (4 days on, 4 days off, 4 nights on, 4 days off, repeat) In this role, and within our 24/7 Service Management Centre, youll manage cases with accuracy and pace, making sure all details are logged to a high standard and within SLA timeframes. Youll … coaching to 1st line teams to boost first-line resolution. Alongside this, youll carry out root cause analysis on recurring issues and contribute to service improvement initiatives. Collaboration is keyyoull work closely with engineers and approved third-party contractors while ensuring compliance with access and safety protocols. What youll ...

have not been shortlisted. Job description Job responsibilities 1. Communication and Relationship skills 1. Writing, sourcing, reviewing, and presenting highly complex and contentious management information, BA documentation, reports and briefs to a wide range of staff. 2. To present and demonstrate a wide variety of solutions and communicate … board. 6. Build and maintain relationships with a number of key stakeholders across the organisation including both clinical and nonclinical. This would include: senior management, internal/external project managers, relevant governing bodies, Business Change Managers, Building for the Future Teams, Estates and Facilities teams, IT and wider partners. ...

role demands a proactive approach to the design, deployment, and continuous improvement of services delivered on Microsoft Azure, ensuring high standards and alignment with service level agreements. Day-to-day of the role: Lead the design and deployment of Azure-based research services within a Service Management framework, ensuring compliance with university standards and service levels. Develop and implement Azure DevOps best practices and build CI/CD pipelines to enhance software delivery efficiency. Provide expert guidance on Microsoft Cloud technologies, promoting a culture of collaboration and continuous learning within the team. Create and review ...

successful in this role You will have proven experience testing enterprise IT platforms and a strong understanding of structured testing approaches within service-focused environments. You will be detail-oriented, organised, and confident communicating findings clearly to a range of stakeholders. Essential qualifications include: - Proven experience as a Manual … Tester or QA Analyst on enterprise systems - Strong ability to write clear, structured test cases and defect reports - Experience using test and defect management tools (e.g. Jira, Azure DevOps) - Knowledge of ITIL 4 concepts and service management environments - Experience using documentation tools such as Confluence or SharePoint ...

environments. Your day will include supporting and improving VMware infrastructure, administering Windows Server environments, and helping ensure continuity through effective backup, recovery, and change management practices. Youll work on site at our unique facility to support and improve air-gapped infrastructure. This is a collaborative, hands-on role, working … processes using Veeam, ensuring data resilience and business continuity. Part of your role will include keeping technical documentation up to date, and contributing to service stability through proactive maintenance, system improvements, and adherence to change control processes. The invaluable experience youll bring, to help us achieve more Were expecting ...

variety: one week you may be shaping a reference architecture and delivery plan; the next you’re implementing CI/CD, shipping a containerised service to AKS/EKS, hardening identity and network controls, and instrumenting logs/metrics/tracing so the system is supportable in the real … solutions that drive tangible uplifts in capability for clients and their users. We specialise in Enterprise and Solution Architecture, AI Systems Architecture, Systems Engineering, Service Management and DevOps, to build highly effective teams tailored to the problem‐space and requirements. As part of the Secure Systems Team ...

operation of servers, storage, networking, and cloud platforms Perform system health checks and proactively flag issues Carry out approved maintenance and configuration changes Incident & Service Management Act as an escalation point for complex incidents and requests Troubleshoot and resolve infrastructure issues Escalate recurring or design-level issues with ...

Support Analyst to join our applications support team. You will have commercial experience supporting ERP solutions (e.g., finance, supply chain, manufacturing, or order management modules) and working with business users to diagnose and resolve application issues. You will need the ability to manage multiple support requests simultaneously and work … develop solutions for minor system change requests. Act as an escalation point for Level 1 support and take ownership of more complex incidents and service requests. Follow existing and author new procedures as needed. Use the ITSM tool (ServiceNow) to track and update tickets. Key requirements Hands-on experience ...

seeking a Head of Technology Operations to lead a high-performing, multi-disciplinary team across infrastructure, cloud platform engineering (Azure), security, service management, and technical operations. Within this role, you will be managing internal managers and third-party resource. You’ll play a key role in a fast … cloud operations across Azure and drive platform performance and cost optimisation Oversee security engineering, audits, pen testing, and compliance Lead change and incident management and support services (24/7) Manage end-user tech, corporate apps (e.g. ServiceNow, Salesforce), and software licensing Collaborate with exec leadership weekly to drive ...

organisation. With plenty of guidance from experienced team leads, this is a brilliant foundation for building a career in IT support, business systems, or service management. This is a 12-month fixed term contract. You’ll be working Monday to Friday, 09:00 till 17:00 with a requirement ...

Assisting with IT projects, upgrades, and improvements Skills and experience required for the successful IT Support Technician: Proven experience in an IT support or service desk role, or relevant IT qualifications Strong hands-on skills in diagnosing and repairing hardware issues Solid knowledge of Microsoft Windows desktop environments, Windows … Server, and Microsoft Office Good understanding of basic networking principles (e.g. connectivity, IP, troubleshooting) Familiarity with business systems such as CRM, ERP, or IT service management platforms Highly organised with strong attention to detail and a logical mindset Benefits for the Succesful IT Technician: Additional holidays for life ...

decisions Deepening your expertise across multiple technical and business domains Expanding your knowledge of diverse tech stacks and platforms What You Bring Modern configuration management tools (Ansible, Chef or similar) Terraform Docker containers & orchestration (Kubernetes, OpenShift, Docker Swarm) CI/CD tooling (Jenkins or similar) Monitoring/metrics stack … Cloud hosting (ideally AWS: EC2, RDS, S3, Lambda) Bonus points for: Experience with Java, Go, Python or similar Knowledge of cross-domain principles & tech Service management experience Hands-on observability implementation Proven ability to reduce downtime with smart reliability metrics Why Youll Love Working at TwinStream Competitive salary ...

WLAN Network Infrastructure. The role is to take full knowledge transition from the current team and then support steady state through delivering Network Service Requests, Incident resolution, and Change execution for the Data Centre’s network environments. Essential Responsibilities WAN/LAN, Network Data and Security knowledge. Knowledge … Experience with tools such as Infoblox (DNS/DHCP and IPAM) Experience with Global-Protect VPN. Experience working with any ITSM tool such as Service Now. Strong verbal and written communication skills. Document and control Design as well as process Standard Operating Procedure (SOP’s) for network services. Collaboration ...