1 to 25 of 40 Permanent Service Management Jobs in the South West

us and make a difference in the world! Discover more at www.necsws.com NO AGENCIES PLEASE Job Description The role is hybrid office based in either Chippenham or Hartlepool. The Service Management Consultant role is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day activities related to the IT Service Management … working closely with both internal and external stakeholders and is targeted with the supporting the delivery of a high performance and reliable IT capability worldwide. Working within the Cyber, Service and Technology (CST) division and reporting to the Service Support Manager, the successful candidate will be responsible for delivering, maintaining and improving a highly capable IT Service Management Tool for use by NEC and our customers. As part of the Service Support Team, you will become a pivotal part of the team that is responsible for the provision of the Ivanti toolset, reporting capability, team performance and quality monitoring all of which underpins the delivery of ITIL service management to the business More ❯

# Service Management AnalystJob Req ID: 52623Posting Date: 31 Oct 2025Function: ServiceUnit: BusinessLocation: Exeter (R620), Exeter, United KingdomSalary: 30,610 Join BT as a Service Management Analyst Shape the Future of Consumer Location: Exeter Salary: £30,610 We've always been an organisation with purpose; to use the power of communications to make a better world. … careers. If that's you and what you're looking for, we'd love you to be part of our future. Why this role matters The role of the Service Management Analyst sits within the Service Management team on the Devon and Cornwall Police Managed ICT Contract.The purpose of the Service Management Analyst role … is to provide support to other processes that sit within the team.This role is primarily accountable for managing the submission of service requests and the governance of SIMAC (Soft Installs, Moves Additions & Changes). Responsibilities include developing and maintaining standardised templates and workflows for both IT and business service requests and the vetting of software request. The person More ❯

digital and organisational strategic objectives. The division plays a central role in delivering the UKHO’s vision for 2034, with a complex technology estate and a strong focus on service, delivery and innovation. The leadership role will ensure operational excellence, service readiness, continuous improvement and importantly, alignment with our strategic objectives and our vision for 2034. This role … is accountable for delivering high-quality, customer-focused IT services across the UKHO including service desk operations, corporate IT services (1st and 2nd line), incident and problem management, change control, service performance monitoring, contract management and business relationship management. This role requires close engagement with the Executive Leadership Team, senior colleagues within the UKHO and key … stakeholders within the Ministry of Defence and external partners. This leadership role will act as a role model to create a high performing, service driven and customer centric division. in addition to role role modelling leadership behaviours and the UKHO’s cultural and organisational values, ‘The UKHO way’. For further information, please check Senior Technology roles at the More ❯

Service Desk Support Engineer Job Description Our client is seeking a proactive and customer-focused Service Desk Support Engineer to join their team in providing 24/7/365 support for end users. The ideal candidate will be responsible for delivering high-quality technical support, troubleshooting and resolving IT issues, and ensuring minimal downtime for users, no … Document all support requests and resolutions in the ticketing system, ensuring accuracy and completeness. Contribute to the development of internal knowledge base articles and user guides to improve self-service and troubleshooting. Communicate with end-users to update them on the status of open issues and provide clear instructions for resolution. Prioritise and escalate unresolved issues to other support … as necessary. Monitor system alerts and perform routine checks to ensure IT services are running optimally. Collaborate with other departments and IT teams to resolve complex issues and improve service delivery. Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines. Provide excellent customer service, maintaining a professional demeanour and ensuring high user More ❯

Support Engineers for a leading NS SME in Gloucestershire Gloucester/Cheltenham location – full-time on-site Active eDV (West) required Up to £55k DoE Expertise in Technical Support, Service Management, Networking, Virtualisation, System Automation Who are we? We are recruiting multiple IT Support Engineers to work for an exciting, rapidly growing SME in the NS sector. Our … specialist, providing test assurance, managed services, automation, and cloud solutions. They build and manage synthetic and production environments with automated testing and integration pipelines. Their focus is on tailored service delivery and transparent, long-term support. What will you be doing? Setting up and configuring client systems Responding to IT support requests and diagnosing issues Delivering technical support on … support activities Contributing to IT knowledge bases Supporting project teams in system rollouts Essential Experience Required Proven technical support experience – 1st/2nd/3rd line support Familiarity with service management tools like HP SM and Jira Service Desk Desired Technical Experience Required Experience with networking (Cisco, Juniper, HP, Dell) Skilled in virtualisation (VMware, Hyper-V) Proficient More ❯

IT Service Desk Technician Corsham (SN13) Onsite Salary £26,000 - £30,000 25 days annual leave inclusive of up to 3 days Christmas shut-down Buy or sell up to 5 days annual leave Annual Wellbeing allowance Two pension schemes to choose from Private Medical & Dental Insurance + discounts for additional family members Life Assurance scheme up to … salary Share Save scheme Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Career development support We are looking for a proactive and customer-focused IT Service Desk Technician who takes pride in delivering high-quality first line support across a range of IT services. You will be the first point of contact for users, responsible … for logging, triaging, and resolving incidents, service requests, and queries. This role requires a person with a keen eye for detail, strong communication skills, and a methodical approach to troubleshooting. Youll be comfortable working with users at all levels, ensuring they feel supported and informed. You will also co-ordinate with third-party suppliers to arrange hardware repairs and More ❯

Job summary The focus of this post is to act as a front-line analyst working on the CITS CFT Service desk. The Service desk provides a single point of contact for staff, covering operational IT incidents and requests relating to our clinical systems, underpinned by an accurate call logging function. Support is provided to clinical, managerial and … of contact. To ensure that customers are treated professionally and courteously and kept fully informed with updates and progress of their request. To manage any issues reported to the Service desk through to resolution, ensuring that the customer is happy with the outcome. Delivering excellent customer service is at the heart of this role as solving their issues … of care and accuracy. Skilled in calming pressure situations, both with customers and as a team member in times of major system failures. Maintaining a professional, high standard of service at all times, whilst improving Service Desk knowledge to achieve higher rates of firstline resolutions, within speed and permissions parameters. Ensure escalation procedures are followed as soon as More ❯

to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to customers. As … manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They will also assist in defining and maintaining the Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process … within the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the team's and engineer's workstack priorities Ensure tickets are kept up to date and customers are informed of progress or workarounds Identify improvements for ticket management that can become inputs for Continuous Improvement Drive partner on More ❯

stakeholders and external suppliers to deliver reliable, integrated solutions, and requires travel to different UK branches to provide on-site technical and operational support. Key Responsibilities: CRM & Business Systems Management Telephony Management IT Operations & Infrastructure Support Compliance & AI Policy Support Supplier & Integration Management Required Skills & Experience: Proven hands-on experience in application/system configuration and administration … insurance systems (e.g. Open GI, SSP). Experience supporting consultancy CRMs such as Mondaycom. Strong knowledge of workflows, automation, and integrations. Experience with telephony systems administration (VoIP, mobile fleet management, call routing). Experience providing operational IT infrastructure support. Understanding of compliance requirements, AI policies, Cyber Security and client due diligence processes. Proficiency in Excel, SQL, or similar tools … Experience in a regulated environment requiring compliance and audit support. Qualifications: Degree or equivalent in IT, Computer Science, or related discipline. Relevant certifications in CRM platforms, telephony systems, IT service management (ITIL), or cyber security. This is a unique opportunity to join a forward-thinking company with a great working culture that's in a real phase of More ❯

term salaried role with option of extension or going permanent. We are looking for a 2nd Line Support Technician that provides advanced technical support to resolve complex incidents and service requests escalated from 1st Line Support. This role ensures high-quality service delivery, maintains system stability, and contributes to continuous improvement within the IT support function. The role … and bespoke systems Take ownership of incidents through to resolution, ensuring timely updates and clear communication with users Escalate issues appropriately when outside of scope, following documented ITSM processes. Service Requests: * Handle user requests that require technical expertise or system changes. * Support software installations, upgrades, and configuration changes. * Ensure accurate recording of all service requests and related activities … in IT systems. System Support: * Maintain and monitor key IT systems, ensuring compliance with company policies. * Perform user account management across Microsoft 365, Jumpcloud, and other platforms. * Provision and de-provision accounts and equipment for starters, leavers, and role changes. * Manage security permissions and access control. * Keep IT asset logs accurate and up to date. Escalation and Collaboration: * Collaborate More ❯

JOB TITLE: Service Desk Support Engineer LOCATION: Swindon SALARY: £26,000 TO £30,000 per annum. WAY OF WORKING: Hybrid THE BUSINESS: Our client is a leading UK managed IT services provider delivering secure, high-performance infrastructure, cloud, and support solutions for highly regulated sectors. This position operates on a 24/7 rotating shift schedule, covering nights, weekends … and public holidays. Success in the role requires flexibility, commitment, and a positive, can-do attitude toward changing hours. THE SERVICE DESK SUPPORT ENGINEER OPPORTUNITY: We’re looking for a motivated and customer-oriented Service Desk Support Engineer to join our team, providing round-the-clock (24/7/365) support to end users. In this role … records within the ticketing system. Keep users informed throughout the resolution process, providing clear communication and helpful guidance. Escalate complex or unresolved issues to the appropriate teams while ensuring service levels are maintained. Collaborate with colleagues to enhance processes, share knowledge, and contribute to internal documentation. THE IDEAL CANDIDATE WILL HAVE: Demonstrated experience in IT support, service desk More ❯

growth, innovation and daily operations Technical Delivery & Solution Architecture : Deliver customer centric architecture - development, integration & infrastructure Infrastructure Oversight & Coordination : Manage performance of hosted environments - data centre, cloud platforms, networks Service Management : Support service improvements, identify issues, implement long-terms fixes creating scalable solutions Product Lifecycle Management : Evolve tech products, identify enhancements Innovation & Emerging Technology : Lead innovation More ❯

of what we do and we'll do our best to agree a working pattern that works for everyone. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better … on Power BI, Dynamics, and low-code/no-code technologies. This role will ensure robust governance, scalable support, and cross-team collaboration to reduce operational risks and enhance service delivery. Your key duties: Delivering 1st and 2nd line technical support for Power Platform, Microsoft Dynamics, and SaaS People Service, including providing guidance on data sources, transformation logic … and mentoring to junior team members and business users. We operate an on-call roster in Technology to provide 24/7/365 support to respond to operational service requirements. This post may be part of an on-call roster and the postholder would be required to participate in an on-call roster where in operation. Why join More ❯

Senior Information Services Manager - Poole - Salary up to £39,500 Our client is seeking a Senior Information Services Manager to lead the management and development of IT systems and infrastructure. This role involves overseeing a skilled team, ensuring robust security and data protection, driving continuous service improvements, managing supplier relationships, and supporting digital projects. The successful candidate will … relevant standards and regulations. Responsibilities: Lead the operation, maintenance, and development of ICT systems, ensuring performance, security, and reliability Manage and mentor the IT team, supporting training and workload management Oversee support services and helpdesk operations, ensuring timely issue resolution Develop and implement disaster recovery plans, security protocols, and data protection measures Maintain infrastructure including networks, devices, software, and … licensing Drive continuous improvement through monitoring, feedback, and service targets Assess and introduce new technologies to support operational efficiency Develop and enforce ICT policies, procedures, and standards Manage supplier relationships and service contracts Coordinate asset management, including procurement, compliance, and lifecycle planning Support digital projects and organisational change initiatives Ensure compliance with data protection, health & safety, and More ❯

Senior Information Services Manager - Poole - Salary up to £39,500 Our client is seeking a Senior Information Services Manager to lead the management and development of IT systems and infrastructure. This role involves overseeing a skilled team, ensuring robust security and data protection, driving continuous service improvements, managing supplier relationships, and supporting digital projects. The successful candidate will … relevant standards and regulations. Responsibilities: Lead the operation, maintenance, and development of ICT systems, ensuring performance, security, and reliability Manage and mentor the IT team, supporting training and workload management Oversee support services and helpdesk operations, ensuring timely issue resolution Develop and implement disaster recovery plans, security protocols, and data protection measures Maintain infrastructure including networks, devices, software, and … licensing Drive continuous improvement through monitoring, feedback, and service targets Assess and introduce new technologies to support operational efficiency Develop and enforce ICT policies, procedures, and standards Manage supplier relationships and service contracts Coordinate asset management, including procurement, compliance, and lifecycle planning Support digital projects and organisational change initiatives Ensure compliance with data protection, health & safety, and More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. Carrying out preventative maintenance as per manufacturer guidelines and service management recommendations. Communicating effectively with customers More ❯

and integrated SaaS systems. Manages some on-premises VMware infrastructure alongside Azure environments. Handles networking, firewalls, routing, and Zscaler systems to maintain security and connectivity. Following ITIL and Change Management frameworks for structured service delivery. Collaborating across teams, with opportunities to develop into DevOps or Cyber Security areas. Using PowerShell extensively for automation and Microsoft 365 management. Works … Bring Experience supporting Microsoft 365 and Azure. Knowledge of virtualisation technologies Experience with networking (LAN/WAN, VPNs, load balancers, firewalls, WiFi deployment). Familiarity with ITIL/IT Service Management practices. Skills in scripting/automation (PowerShell and/or Terraform). Understanding of security solutions Experience mentoring more junior team members More ❯

its people and delivering high-quality IT services that support operational excellence. Your new role As an IT Support Analyst, you'll be a key part of the IT Service Desk team, providing first-line technical support to users across the organisation. You'll manage incoming calls and service requests, troubleshoot issues, and aim for first-call resolution … wherever possible. You'll also escalate more complex problems to second-line support teams while keeping users informed throughout.Your responsibilities will include software licence management, asset tracking, and occasional on-site support. You'll contribute to continuous service improvement and support wider IT projects such as device refreshes and user training initiatives. What you'll need to succeed … ll bring: Strong experience in IT support within a hybrid or multi-office environment. Proficiency in Microsoft Windows 10/11, Office 365, and related applications. Familiarity with IT Service Management tools (e.g. Halo or similar). Hands-on experience with device installation, configuration, and troubleshooting. A solid understanding of IT security practices and tools. ITIL v4 Foundation More ❯

improvements Ensure cybersecurity and safeguarding standards are maintained Key Skills & Experience: Strong experience in Office 365, Windows Server, Azure, and core infrastructure (AD, DHCP, DNS) Knowledge of ITIL-based service management processes Experience with device management (JAMF, MDM, Intune) and Apple technologies Excellent problem-solving, organisational, and communication skills Ability to work independently and collaboratively within a More ❯

arrays, administering backup & replication, managing Windows Server and VMware environments, and contributing to the continuous improvement of our infrastructure. Youll work closely with colleagues across the IT function, supporting service delivery and project activity in a collaborative, high-trust setting. How youll support us Youll provide dependable third-line support, diagnosing and resolving issues across servers, storage, and backup … data and maintain business continuity. Youll take ownership of maintenance schedules, patching, and change activity, ensuring that our infrastructure remains secure, resilient, and well-documented. Youll also contribute to service stability and continuous improvement by identifying root causes, implementing permanent fixes, and helping to optimise performance and reliability. Essential experience Proven experience in server infrastructure administration and third-line … vCenter) Hands-on expertise with HP storage platforms(e.g. 3PAR, Primera, Alletra) Solid working knowledge of Veeam Backup & Replicationfor backup and disaster recovery Understanding of change, incident, and problem management processes Desirable experience Experience with Windows Server roles such as DFS, and DNS Familiarity with performance monitoring and capacity planning for storage and backup systems Experience developing automation or More ❯

anti-malware, mirroring, device integrity). Lead the adoption of proactive monitoring and automation tools to help transition the business from reactive support to predictive, streamlined operations. Lead on service management excellence ticket discipline, root cause analysis, and continuous improvement. Ensure all backup strategies (on-premises and cloud) are fit for purpose, with robust monitoring and management … to rollout. Deep infrastructure expertise including device imaging, endpoint security, and network services. Strong hands-on experience with RMM platforms and proactive monitoring tools. Ticketing systems and ITIL-style service delivery know-how. Backups, disaster recovery, and continuity planning fit for SME/school environments. Proven ability to install, configure, and support print management solutions such as Papercut. … and respected by peers. Ideally holds a relevant technical degree or equivalent (especially if earned through work-based routes). Bonus/Could-Have Able to contribute to future service design and offer development. Capable of speaking to heads of schools in practical, relatable terms about the art of the possible. Could grow into a Technical Director interested in More ❯

administering backup & replication, managing Windows Server and VMware environments, and contributing to the continuous improvement of our infrastructure. You’ll work closely with colleagues across the IT function, supporting service delivery and project activity in a collaborative, high-trust setting. How you’ll support us You’ll provide dependable third-line support, diagnosing and resolving issues across servers, storage … maintain business continuity. You’ll take ownership of maintenance schedules, patching, and change activity, ensuring that our infrastructure remains secure, resilient, and well-documented. You’ll also contribute to service stability and continuous improvement by identifying root causes, implementing permanent fixes, and helping to optimise performance and reliability. Essential experience Proven experience in server infrastructure administration and third-line … Hands-on expertise with HP storage platforms (e.g. 3PAR, Primera, Alletra) Solid working knowledge of Veeam Backup & Replication for backup and disaster recovery Understanding of change, incident, and problem management processes Desirable experience Experience with Windows Server roles such as DFS, and DNS Familiarity with performance monitoring and capacity planning for storage and backup systems Experience developing automation or More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation … and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service More ❯

and creative problem-solving to define, evaluate alternatives, and communicate solution architectures that meet functional and non-functional requirements while integrating effectively within their environments. Supporting project, programme, and service managers in developing and delivering transformation and operational plans that implement solution architectures and services, while proactively identifying and mitigating risks. Translating solutions into high-level designs for engineering … and high availability solutions. Knowledge of Microsoft Windows Server and Group Policy; Security Enforcing technologies and secure gateway solutions providing interconnectivity to external 'untrusted' networks. Knowledge of ITIL based Service Management technology and processes Requirements analysis and solution design experience. Experience of the complete systems development lifecycle from requirements/design through to operation/maintenance including transition … to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity). Rewarding Performance : All employees at management level and below are eligible for our bonus scheme. Never Stop Learning : Free access to 4,000+ online courses via Coursera and LinkedIn Learning. Refer a friend: Receive a More ❯

in working within complex or high-security environments Desirable Experience: Experience implementing CI/CD pipelines within DevOps environments Familiar with DevOps practices, including Git branching strategies and release management Skilled in secure network design and configuration of IPv4 routers and firewalls Proficient in administering Linux or Windows servers in large enterprise settings Experience with centralised configuration management tools like Ansible or Puppet Comfortable using agile collaboration tools such as Jira and Confluence Knowledge of Agile delivery frameworks, including Scrum and SAFe Understanding of ITIL-based service management practices To be Considered: Please either apply by clicking online or emailing me directly at henry.clay-davies@searchability.com For further information please call me on More ❯