1 to 25 of 37 Permanent Service Management Jobs in the South West

Your new company Defence Organisation Your new role IT Service Manager What you'll need to succeed Active Security Clearance needed from the start Experience The post holder will typically have recent varied professional experience in an IT Service Management role, gained over 7 years or more. … This would include knowledge and experience of working with Incident Management, Configuration Management, Problem Management, Change Management, and Service Transition and Continuous Service Improvement. The post holder will have expert knowledge in Service Management across large and complex technology estates working with … enterprise-level services, understanding the complexity of the technology estate and the dependencies of individual services on others. Proven relevant work experience in a Service Management role, negotiating SLAs with customers, monitoring SLAs, conducting Service reviews with Service owners, and putting in place corrective actions if More ❯

The role As an IT Service Delivery Manager, you will successfully provide business critical IT support to organisations within a formal ITIL and best practice framework, measured through service SLA's, KPI's, user experience benchmarking and satisfaction surveys to ensure that the highest quality standards are achieved. … You will also be responsible for leading a team of experienced Network Managers across a range of Managed Service Sites. The role will involve travel to client's sites in the south of the UK, as well as frequent travel to our office in Cheltenham, Gloucestershire. As such the … ideal candidate will be based in a commutable distance of Cheltenham. Your responsibilities as a Service Delivery Manager will be: Work to ITIL alignment, ensuring SLAs and all contractual obligations are met across a range of client contracts Deliver change and service improvements in Service Management More ❯

Closing date: 10 May 2025 Sector: Creative and Design Role: Manager Contract Type: Permanent Hours: Full Time Job Responsibilities Lead and promote the IT Service Design function Drive continual service improvement across the IT division Hybrid role with up to 80% homeworking and 20% in Stratford-upon-Avon … About the Role An excellent opportunity has arisen within our large, and highly skilled IT division as IT Service Design Manager on a permanent basis. As the IT Service Design Manager at NFU Mutual, you will lead and promote the IT Service Design function by developing and … and adapt IT practices that meet both IT and business objectives and expectations. Your role will involve overseeing, evaluating, and authorising the creation of Service Design Packages for each new or changed IT service, ensuring alignment with industry good practices, IT service management frameworks, policies, processes More ❯

departments in high-security areas. OpenText is undertaking a range of client projects to help drive efficiencies and provide improved IT services, particularly in Service Management and other ITIL functions. We're seeking an experienced Business Analyst to join our growing Professional Services team. What the role offers … make rational decisions considering relevant risks and taking responsibility for such decisions. Specific knowledge of secure government operations and ways of working. Background in Service Management Capabilities and experience working with Service Management toolsets. Experience working with personnel in a cross-organisation environment is highly desirable. More ❯

for impact, prioritised, scheduled, authorised and implemented in line with agreed processes and using appropriate tools. Successful candidate will have experience of continuous release management in an Agile/SAFe environment and will play a leading role in planning, managing, and overseeing software releases across various technology environments (internal … and dependent external organizations) Main duties of the job Establish RSP change and release management capability keeping in mind Agile delivery practices Demonstrate broad industry experience in change management and implement a successful change management process from zero to full maturity Be the responsible owner for the … Change Management policy and supporting processes including chairing the Change Advisory Board (CAB) Strategic planning, coordination and execution of change and release management processes. Champion change management - responsible for change management lifecycle, analysing impact and managing risk. Be the main escalation point and make decisions for More ❯

improvements, you'll play a key role in keeping things running smoothly and preparing us for future growth. Core Responsibilities IT Infrastructure and Operations Management Cybersecurity and Compliance Project Management and Digital Transformation Service Management Strategic IT Alignment Key Activities & KPI's IT Infrastructure & Operations Management … secure, compliant, and optimized for performance. Provide technical support and troubleshooting for internal teams. Cybersecurity & Compliance Implement and maintain cybersecurity best practices, including patch management, vulnerability tracking, and threat mitigation. Work towards and maintain Cyber Essentials Plus (CE+) certification. Conduct regular risk assessments, security training, and compliance audits. Project … Management & Digital Transformation Lead IT projects, including ERP and CRM system upgrades, software integrations, and cloud migrations. Manage the adoption and optimization of M365 tools, Power BI, and automation solutions. Oversee the implementation of new technologies and digital initiatives to improve business processes. Work closely with cross-functional teams More ❯

in top shape. Want to come and be a part of it? What will you be doing? Youll lead and constantly improve ITIL-aligned service management processes with a focus on operational stability, scalability, and user satisfaction across facilities and telecoms infrastructure. Youll drive the Change Management … assess, approve, schedule, and communicate changes with minimal disruption to business-critical systems. Well need you to serve as the escalation point for major service disruptions impacting telecom services, facilities automation systems, or site infrastructure technologies. Youll coordinate with facilities, security, telecoms vendors, and infrastructure teams to manage shared … service platforms. Maintain a robust Service CatLog and enforce Service Level Agreements (SLAs), ensuring consistent performance across internal and external service providers. Youll chair Change Advisory Boards (CABs) and maintain an authoritative change calendar, aligning changes with facility maintenance windows and operational risk periods. Youll conduct More ❯

req2561 Posted: 14/02/2025 - Application Deadline: 28/02/2025 Role Overview: The Group IT Head of Service Operations will oversee several key functions within the IT department, ensuring the delivery of high-quality service and support to end users. The post-holder will … satisfaction targets and SLAs while adhering to ITIL policies and processes. They will drive strategic initiatives, foster innovation and ensure continuous improvement (CI) in service delivery. Your objectives and responsibilities will focus on Establishing a global, round-the-clock service desk, incorporating service portal automation and a … chatbot interface to enhance service efficiently Development and implementation of IT & IS service delivery strategies aligned with the goals Oversight of the procurement function of Global IT Services from third parties, optimising costs, and holding partners accountable for their contractual obligations Serving as the primary contact for G3 More ❯

seeking to optimise our established Cloud deployment, built on Azure, to provide an AI-augmented agile cloud platform that responds quickly to demand from service users, making it “easy to do business” with Ramsay – for patients, clinicians and partners. Working alongside colleagues in our “Digital & Technology” function, along with … well-architected” frameworks and possess prior experience of scaled cloud migration datacentre exit programmes. Knowledge of architecture models, principles and standards (TOGAF, Zachman), project management (waterfall, agile) and service management (ITIL) lifecycle is essential however Azure cloud certification and exposure to cloud providers (AWS, Azure), service … including custom domains and DNS, origin groups, origins, compression, caching, log inspection, and exception management. App Services (Web, API, Container, Function, Logic, Static), API Management, Service Bus, Databases (SQL, MySQL), Key Vault, Storage Account, and Application Insights. Data Factory, Databricks (Unity Catalog, SCIM Provisioning, Permissions, Delta Sharing, multi More ❯

Our client seeks a IP Network Engineer to join their team. Role Profile: To be responsible for the engineering provision, development, management, and maintenance of the IP & MPLS networks, Corporate LAN, broadband RADIUS & BNGs, DDoS protection and related systems and platforms. To propose and develop appropriate operational, maintenance and … provisioning procedures to ensure the reliability of the above networks meets customer requirements and service levels. Key Responsibilities: Operate, maintain and manage the IP & MPLS networks Operate, maintain and manage the Corporate LAN Operate, maintain and manage broadband BNGs Operate, maintain and manage broadband RADIUS platform Operate, maintain and … manage DDoS protection systems Operate, maintain and manage network monitoring platform Configure and maintain the IP & MPLS product offerings Assist Service Design in the planning, testing and implementation of enhancements and new technologies for IP & MPLS networks Implement and evaluate IP & MPLS related solutions/technologies Liaise with Product More ❯

join the Team in Bristol. As an IT Solution Architect you will be responsible for architecting and designing an IT solution using supply chain management, ERP, business intelligence and integration with 3PL systems using EDI capabilities. This role will assure that the solution architecture can meet the key project … functional and non-functional requirements identified for a UK MOD fleet management programme. You will provide support to the Head of Architect/Enterprise Architect on a variety of design decisions including solution evaluation and selection, buy vs. build vs reuse questions, early-phase project estimates, platform selection and … the development lifecycle and into sustainment of the solution. Skills Required: Previous experience as a Solutions Architect on large customer projects Experience architecting Inventory Management, and complex multi-stakeholder logistics/supply chain management solutions using modern commercial solutionsi.e. Manufacturing Building IT solutions in Manufacturing/Repairs systems More ❯

package Closing date: 16 May 2025 Data Asset Analyst - 15 Month FTC Take the lead in managing and developing NFU Mutual's Data Asset Management catalogues. Stay ahead of emerging data management tools, trends, and best practices. Hybrid working options with up to 80% home working. About the … role Are you passionate about data governance, innovation, and driving business value through effective data management? At NFU Mutual, we're on a mission to enhance and optimise our Information Asset catalogues, and we need a skilled professional to take the lead in managing, maintaining, and evolving our data … You'll ensure these catalogues align with NFU Mutual's policies and processes while supporting the business in their understanding and use of data management tools and processes. You'll support the Information Asset Management service, resolving incidents and assisting users to enhance data management capabilities More ❯

seasoned 2nd Line Engineer seeking a fresh and exciting challenge? This is your chance to shine! Were inviting you to join our Desktop Support Service team, proudly based in Gloucestershire. In this role, youll be at the heart of providing essential hardware support to a prestigious government client. From … devices to meet customer specifications. Encrypting, repairing, and re-accrediting laptops. Ensuring compliance with security protocols, including software encryption and system lockdown. Updating asset management records and maintaining audit trails. Handling incident management and request fulfilment using a Service Management toolset. What youll bring: Experience as … a Laptop/Desktop Hardware Support Engineer. Previous service delivery experience, preferably in a multi-vendor environment. Strong communication, analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: ? Familiarity with ITSM/ITIL frameworks More ❯

2nd Line Engineer seeking a fresh and exciting challenge? This is your chance to shine! We're inviting you to join our Desktop Support Service team, proudly based in Gloucestershire. In this role, you'll be at the heart of providing essential hardware support to a prestigious government client. … devices to meet customer specifications. Encrypting, repairing, and re-accrediting laptops. Ensuring compliance with security protocols, including software encryption and system lockdown. Updating asset management records and maintaining audit trails. Handling incident management and request fulfilment using a Service Management toolset. What you'll bring: Experience … as a Laptop/Desktop Hardware Support Engineer. Previous service delivery experience, preferably in a multi-vendor environment. Strong communication, analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: Familiarity with ITSM/ITIL More ❯

+ 10% annual bonus + benefits package About the role Are you passionate about data governance, innovation, and driving business value through effective data management? At NFU Mutual, we're on a mission to enhance and optimise our Information Asset catalogues, and we need a skilled professional to take … You'll ensure these catalogues align with NFU Mutual's policies and processes while supporting the business in their understanding and use of data management tools and process. You'll support the Information Asset Management service, resolving incidents and assisting users to enhance data management capabilities … investigate and resolve information-related queries and issues, collaborating with internal and external stakeholders. You'll educate and advise business stakeholders on Data Asset Management procedures, ensuring best practices are followed and continuously develop your knowledge of emerging technologies, tools, and best practices, driving improvements in data governance. This More ❯

help our clients build resilience as we create integrated, customized turnkey solutions. We blend risk strategy, digital identity, cyber defense, application security and managed service solutions to rethink the entire security lifecycle. The Accenture Security practice is a unique group of people passionate about Information Security. We are currently … clearances. Job Summary The primary objective of the Technical Delivery Associate Manager is to support projects to deliver either the transition of new a service and/or throughout the run-phase of the service. This role is responsible to drive the day-to-day delivery in defence of … corporate networks from advanced and targeted attacks by providing threat monitoring and cyber defence services as the service owner. The Technical Delivery Associate Manager will work with the SOC Operations team with a focus on threat identification, incident response, cyber threat intelligence infusion, and mitigations-to ensure defensive resiliency. More ❯

on and apply today! Duties As our IT Support Technician, you will be the first point of contact for our clients, delivering excellent customer service while troubleshooting and resolving technical issues. Additionally, you will: - Log and manage support tickets using our IT service management system - Escalate complex … with third-party suppliers to resolve technical issues and manage software licensing queries - Proactively address recurring technical problems to prevent future disruptions - Ensure all service-level agreements (SLAs) are consistently met within agreed timeframes The ideal candidate will have Essential - Strong problem-solving skills and attention to detail - Good … under pressure - The ability to work well in a team environment and collaborate with colleagues Desirable - Previous experience in IT support or a customer service role - IT-related certification (e.g., CompTIA A+, ITIL Foundation) - Relevant IT degree or equivalent experience Other organisations may call this role IT Helpdesk Technician More ❯

operations. You'll play a key role in keeping things running smoothly and preparing the company for future growth. Key Activities IT Infrastructure & Operations Management Manage and maintain physical and cloud-based IT infrastructure (Azure, servers, networks, endpoints). Oversee LAN/WAN networks, wireless connectivity and IT security … secure, compliant and optimized for performance. Provide technical support and troubleshooting for internal teams. Cybersecurity & Compliance Implement and maintain cybersecurity best practices including patch management, vulnerability tracking and threat mitigation. Work towards and maintain Cyber Essentials Plus (CE+) certification. Conduct regular risk assessments, security training and compliance audits. Project … Management & Digital Transformation Lead IT projects including ERP and CRM system upgrades, software integrations and cloud migrations. Manage the adoption and optimization of M365 tools, Power BI and automation solutions. Oversee the implementation of new technologies and digital initiatives to improve business processes. Work closely with cross-functional teams More ❯

operations. You'll play a key role in keeping things running smoothly and preparing the company for future growth. Key Activities IT Infrastructure & Operations Management Manage and maintain physical and cloud-based IT infrastructure (Azure, servers, networks, endpoints). Oversee LAN/WAN networks, wireless connectivity and IT security … secure, compliant and optimized for performance. Provide technical support and troubleshooting for internal teams. Cybersecurity & Compliance Implement and maintain cybersecurity best practices including patch management, vulnerability tracking and threat mitigation. Work towards and maintain Cyber Essentials Plus (CE+) certification. Conduct regular risk assessments, security training and compliance audits. Project … Management & Digital Transformation Lead IT projects including ERP and CRM system upgrades, software integrations and cloud migrations. Manage the adoption and optimization of M365 tools, Power BI and automation solutions. Oversee the implementation of new technologies and digital initiatives to improve business processes. Work closely with cross-functional teams More ❯

rather than only the identification of challenges Contribute to the development of the Security Practice skills and capabilities to ensure consistent high quality of service delivery and expertise. Active coaching and mentoring of junior members of the team Leading in the development of collateral to support Security Consulting 'go … to market' propositions and service offerings. Leading in the development and presentation of compelling client proposals collaborating with teams across our business. Strong stakeholder management and relationship building skills at senior levels that will enable consensus building in the shaping of secure client solutions Shaping, leading and delivering … engagements. Providing security expertise across security standards and accreditations, measure and control the effectiveness of the security controls framework and maintain the Information Security Management System. Deriving and delivering documented Information Security Management Plans which incorporate Regulatory, Legal and Compliance in relation to applicable security policies. Standards and More ❯

for a leading organisation. This is an opportunity to become a key member of a small, established team of network professionals responsible for the management and support of a complex global network. You will play a crucial role in ensuring network availability and performance for diverse end-users, often … sensitive environment, this role is for you. Key Responsibilities: Monitor, analyse, and report on all elements of the network infrastructure. Manage and process customer service requests efficiently. Develop, test, and deploy network configurations for new services. Collaborate effectively with Service Management teams and key stakeholders to deliver … services. Provide technical support and guidance to Managed Service Providers (MSPs). Maintain accurate network diagrams and documentation. Contribute to annual Crypto Key management processes. Update and maintain the Configuration Management Database (CMDB). Participate in an on-call rota (approximately 1 week in 4) providing out More ❯

for a leading organisation. This is an opportunity to become a key member of a small, established team of network professionals responsible for the management and support of a complex global network. You will play a crucial role in ensuring network availability and performance for diverse end-users, often … sensitive environment, this role is for you. Key Responsibilities: Monitor, analyse, and report on all elements of the network infrastructure. Manage and process customer service requests efficiently. Develop, test, and deploy network configurations for new services. Collaborate effectively with Service Management teams and key stakeholders to deliver … services. Provide technical support and guidance to Managed Service Providers (MSPs). Maintain accurate network diagrams and documentation. Contribute to annual Crypto Key management processes. Update and maintain the Configuration Management Database (CMDB). Participate in an on-call rota (approximately 1 week in 4) providing out More ❯

need to be comfortable with the following: Microsoft Azure and O365 All aspects of Active Directory and AAD, including detailed group policy Enterprise Domain Management Azure AVD PowerShell and other Scripting languages (detailed) General networking (ideally Palo Alto and Cisco) Server Host hardware, SAN Switches and provisioning (eg, EMC … Server 2019/2022 Proxy Servers (eg SmoothWall) Microsoft Auto Patch and Azure Update Manager along with systems hardening Exchange 365 administration Microsoft Intune Management Creation and maintaining documentation and technical designs Cloud SaaS Solutions AV solutions Lead on technical projects. Proven Experience in a similar role ADVANTAGEOUS REQUIREMENTS … Microsoft Certifications (Preferred) ITIL (Preferred) Experience with service management ticketing systems Experience of working in a fast-paced environment with changing priorities Ability to work occasional out of hours is also required but overtime is available. Project Management skills Call Experis IT Today - for more Information More ❯

in NCSC design patterns and MOD-accredited secure solutions . Understanding of Defence Lines of Development and MOD Capability Integration . Proficiency in MOD service management tooling and ITIL frameworks . Experience with PKI integration and Defence PKI . SC Clearance (existing) and willingness to undergo DV clearance More ❯

complex and evolving needs. With an annual budget of approximately £50M to £60M, the team operates with agility and is transitioning towards an Enterprise Service Management (ESM) model, embracing collaborative practices across a multi-vendor ecosystem. You'll focus on meeting broad and complex operational demands, integrating and … development through to implementation, assessing risks and compatibility issues, and articulating subsequent business impact of new technologies on the organisation and wider community. Monitoring service and supplier technical performance and initiating corrective action where necessary to make improvements and mitigate risks. Leading and influencing stakeholders at all levels including … you should contact department via email: If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Recruitment Complaints - Civil Service Commission Offering at a lower level If you're not successful at interview, we may offer you a More ❯