1 to 25 of 33 Permanent Service Management Jobs in the South West

inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Enterprise Service Integration Architect Position Description At CGI, we help clients strengthen security, governance, and operational resilience through innovative technology solutions. We are seeking to support … integration of PAM capabilities with IT Service Management (ITSM) and Service Asset & Configuration Management (SACM) processes. This is a high-impact role where you will work with senior stakeholders to define integration strategies, improve governance, and help deliver secure, auditable privileged access services within a complex ...

Service Delivery Manager will be responsible for ensuring that services are delivered to agreed contractual, operational and quality standards, while maintaining strong customer relationships and driving service improvement. The role does not require deep PKI expertise, but it does require strong service management experience, commercial awareness … stakeholder management skills and the ability to operate effectively in secure, complex or highly governed environments. successful candidate will play a key role in ensuring that customers receive a professional, responsive and well-governed service that meets operational expectations and supports long-term customer confidence. Qualifications and Certifications ...

Digital, Technology & Insights directorate. The post holder will lead key aspects of business planning, budget and capital programme coordination, supplier and contract management, and procurement support to ensure services are well governed, financially robust and aligned to Trust priorities. The role works closely with senior digital leaders, corporate support … functions, clinical and operational colleagues, and external suppliers to provide commercial oversight and business management support across a complex digital portfolio. This includes contributing to business case development, monitoring supplier performance and service level agreements, coordinating procurement activity, and supporting delivery of service efficiencies and capital investment ...

inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Senior Service Desk Analyst (DV Security Clearance) Position Description At CGI, we deliver secure technology services that support some of the UK's most critical Space … Defence and Intelligence programmes. As a Senior Service Desk Analyst, you'll play a key role in maintaining and improving essential IT services, acting as an escalation point for complex issues while helping to drive service excellence and continual improvement. Working within a highly secure environment ...

Service Delivery Manager Permanent role Based in Helston, Culdrose Offering 68,000 Do you have experience in service delivery management? Do you have experience with ILS delivery frameworks? Do you want to work with an industry-leading company? If your answers are yes to these, then this … could be the role for you! As the Service Delivery Manager, you will be working alongside a market-leading Defence and Aerospace company who are constantly growing and developing. They are always looking to bring on new talents such as yourself and further develop your skills to enable ...

member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About the role: The Service Management and Controls department plays a critical role in ensuring the smooth, resilient and customer‐focused delivery of all Technology services across SJP. Bringing … together expertise in service support, transition, risk, controls, change management and disaster recovery, the team safeguards service quality, drives continual improvement, and enables colleagues and partners to work efficiently and confidently. Joining this department means contributing to a high‐performing function that underpins the reliability, stability ...

Active SC Clearance required (DV Clearance highly desirable) Salary: Competitive and negotiable depending on experience Type: Permanent The Opportunity We are seeking an experienced Service Delivery Manager to join a growing and high-profile technology environment supporting critical services and stakeholders across multiple locations. This is an excellent opportunity … customer-focused professional who excels at building strong relationships, driving service excellence, and ensuring customers are engaged throughout the delivery journey. The successful candidate will act as a key interface between technical teams and customers, ensuring services are delivered effectively while maintaining a strong focus on communication, continuous improvement ...

Company description: IT Infrastructure Service Manager - Network and Data centre Job description: Uniting whats next in traffic. At Yunex Traffic, we launch cities into the future with forward-looking infrastructure and transport solutions, making mobility safer, more efficient and more sustainable for all. Our Commitment: At Yunex Traffic … applicants to encourage agile working and innovation. Do you want to make a difference with the work you do? Join us as a IT Service Professional Please note This role is not eligible for Skilled Worker visa sponsorship. What are my responsibilities? You will be responsible for the full ...

part of it? What will you be doing? Were growing and excited to offer a full-time, permanent opportunity as a Service Management Specialist in our 24x7 Service Management Centre in St Ives, Cambridgeshire. Shift pattern: 4 days on/off, 4 nights on/… receipt to resolution, allocate work, and assist engineers to ensure timely updates and SLA compliance. Key tasks include monitoring systems, managing tickets in Field Service Lightning, updating customers, prioritising faults, coordinating engineers and spares, tracking tasks, completing maintenance, reporting, and arranging supplier access. Youll thrive in a fast-paced ...

advising and influencing senior clinical and corporate leaders, providing clear, evidence-based recommendations and assurance on highly complex digital and infrastructure risks, investments, and service performance. The role requires the ability to communicate highly complex technical issues clearly and confidently to non-technical audiences, including Executive Directors and Board … level forums. This role is strategically balanced: - 50% Digital Service Delivery and Service Strategy: Owning the user experience, governance, continual service improvement, and strategic direction for the Service Desk, Telephony, IT Admin, and small project delivery. - 50% Core Infrastructure Strategy and Resilience: Leading the planning, architecture ...

connectivity and collaboration is the key to enabling secure data driven success. About the role: We are seeking a proactive and customer-focused IT Service Desk Apprentice to join our team in providing 24/7/365 support for end users. The ideal candidate will be responsible … resolutions in the ticketing system, ensuring accuracy and completeness. Contribute to the development of internal knowledge base articles and user guides to improve self-service and troubleshooting. Communicate with end-users to update them on the status of open issues and provide clear instructions for resolution. Prioritise and escalate ...

Support Team Lead to lead a customer-focused support function within a growing managed services provider. This role combines people leadership, customer engagement and service improvement. You'll work closely with customers, technical teams and senior stakeholders to ensure high levels of service delivery, customer satisfaction and operational … performance. What You'll Be Doing Leading, coaching and developing a technical support team Managing customer escalations and service-related challenges Driving service improvements and operational efficiency Conducting customer service reviews and performance discussions Working closely with service desk, technical and project teams Using service ...

ensuring SJP uses software responsibly, effectively and in line with policy. Reporting to the Head of Software Asset and Contracts Oversight, the Software Lifecycle Management Consultant will manage end to end software lifecycle including purchasing of licenses, handling commercial negotiation for tactical software, contract and renewals management and termination formalities. The position will own the end to end administration of products and services, ensuring optimal value, compliance, and risk management and focus on maximizing licensing efficiency, understanding license models and usage terms, cost savings, and governance through effective use of SAM tool and third-party ...

users are appropriately provisioned and deprovisioned. Support device deployment, configuration, maintenance, and replacement programmes. Assist with software licensing, application rollouts, and system upgrades. Monitor service requests and incidents, ensuring timely resolution in line with agreed service expectations. Maintain accurate records of assets, user accounts, and support activity. Provide … process enhancement. Assist with the adoption of new technologies and operational efficiencies across the organisation. What is required Previous experience in an IT support, service desk, desktop support, or technology operations role. Strong customer service mindset with a genuine desire to help users. Experience supporting cloud productivity platforms ...

Role This role combines strategic supplier governance and financial oversight across a complex, regulated IT outsourcing agreement. The Supplier Management and Finance Lead is accountable for: End-to-end supplier performance and compliance Commercial integrity and financial control of services Governance of subcontractors and third-party costs Ensuring value … procurement, and suppliers to ensure services are delivered efficiently, compliantly and at the right cost. The position typically operates across two integrated domains: Supplier Management Lead (Operational & Governance) Supplier Finance Lead (Commercial & Financial Control) . Key Responsibilities Position Specifications Essential: Strong experience in supplier/vendor management within ...

enterprise environment - Strong, proven experience in IT support, systems administration and Microsoft 365 administration - Experience administering Active Directory, Microsoft Entra ID, Intune management and access management - Experience working within ITIL-aligned IT service management environments - Strong knowledge of hardware diagnostics and troubleshooting - Solid understanding … security principles, cybersecurity best practices and data protection requirements - Excellent customer service skills with a professional, patient and user-focused approach - A full, valid driving licence with the ability to travel throughout the UK Please note, successful applicants will be required to be security cleared prior to appointment. Other ...

Analytics & Digital Business Function) will enable timely information and support the development of analytic solutions to be leveraged in support of Trust strategies, driving service improvements and efficiencies through improved insight. The post holder will be responsible for supporting and developing the Trusts Analytics function and developing/embedding … site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you. Job description Job responsibilities Service Delivery - Partner with senior leads within the organisation in the development of strategy and accompanying performance culture through the provision of robust business intelligence ...

This Service Desk Administrator is a fantastic opportunity to join a highly respected technical services business where your coordination skills will have a direct impact on customer satisfaction and service delivery. If you enjoy being at the centre of operations, solving problems and keeping everything running smoothly, this … closely with major clients in a varied and fast-moving environment Opportunity to develop specialist technical knowledge within a growing sector Your responsibilities as Service Desk Administrator Manage and coordinate requests through the management platform Liaise with onsite engineers and technical support teams to ensure prompt issue resolution ...

range of technologies, receive ongoing training and development, and play an important role in keeping our business connected and productive. As part of our Service Desk team, you'll be the first point of contact for around 1,000 users, many of whom work remotely. You'll help colleagues … connectivity, network patching and basic network troubleshooting Supporting thin client devices and Azure virtual environments Working with third-party suppliers to resolve software and service issues Contributing to continuous improvement initiatives and helping identify opportunities to enhance our IT services Maintaining accurate records within our IT Service Management ...

maintain secure enterprise infrastructure and Public Key Infrastructure (PKI) services within a highly secure environment. This role combines infrastructure operations, security engineering, and identity management, supporting critical systems across Windows Server, Active Directory, Azure, Intune, and PKI platforms. You will be responsible for incident resolution, service delivery, platform … security and availability of key services. Key Responsibilities: Infrastructure Support & Operations Provide 2nd and 3rd line support across infrastructure and security platforms. Manage incidents, service requests, problems, and change activities. Administer Windows Server and Active Directory environments. Support Azure AD administration and Single Sign-On (SSO) integrations. Configure ...

maintain secure enterprise infrastructure and Public Key Infrastructure (PKI) services within a highly secure environment. This role combines infrastructure operations, security engineering, and identity management, supporting critical systems across Windows Server, Active Directory, Azure, Intune, and PKI platforms. You will be responsible for incident resolution, service delivery, platform … security and availability of key services. Key Responsibilities Infrastructure Support & Operations Provide 2nd and 3rd line support across infrastructure and security platforms. Manage incidents, service requests, problems, and change activities. Administer Windows Server and Active Directory environments. Support Azure AD administration and Single Sign-On (SSO) integrations. Configure ...

love to hear from you. Main duties of the job The Lead Data Engineer will manage all Data Engineering services from both technical and service perspectives ensuring that they are fit for purpose and effective IT Service Management processes and activities are in place and being followed. … tasks, including reviewing of new and emerging technologies, products, and tools, and bring these to the attention of the Data Product Centre. Effective stakeholder management and communication to ensure DDTS and user communities at all levels are engaged on topics related to the Data Engineering services that they use. ...

technical leadership for desktops, laptops, mobile devices, Microsoft 365, and associated EUC technologies. Act as the senior escalation point for complex technical incidents and service requests. Lead the evaluation, design, and implementation of new EUC technologies and solutions. Develop and maintain technical standards, documentation, and best practices. Mentor … members, promoting knowledge sharing and continuous improvement. Collaborate with IT teams and stakeholders to deliver integrated, secure, and user focused solutions. Identify opportunities for service improvement, automation, and operational efficiency. Ensure compliance with security policies, regulatory requirements, and industry standards. Essential Skills & Experience Strong technical expertise in End User ...

successful in this role You will have proven experience testing enterprise IT platforms and a strong understanding of structured testing approaches within service-focused environments. You will be detail-oriented, organised, and confident communicating findings clearly to a range of stakeholders. Essential qualifications include: - Proven experience as a Manual … Tester or QA Analyst on enterprise systems - Strong ability to write clear, structured test cases and defect reports - Experience using test and defect management tools (e.g. Jira, Azure DevOps) - Knowledge of ITIL 4 concepts and service management environments - Experience using documentation tools such as Confluence or SharePoint ...

Your new company This organisation operates at the heart of UK defence infrastructure, delivering large-scale facilities management, construction and transformation programmes across key military sites in the South of England. Working in partnership with central government, they are responsible for the delivery and ongoing management … business to support both operational performance and future innovation. It combines technical leadership, shaping secure, scalable solutions while maintaining a strong focus on service quality and reliability.Working closely with both business stakeholders and the wider IT function. There is a strong emphasis on influencing technical direction, challenging vendors ...