1 to 25 of 32 Permanent Service Management Jobs in the South West

Company The Business Analyst supports the design and delivery of value-driven transformation by combining structured business analysis with practical business change and service management awareness. About the Role The role helps define business and user needs, supports service design and transition activity, and ensures change … translated into clear requirements, workable processes and measurable service outcomes. Responsibilities Experience in business analysis, business change or service improvement activity Good understanding of requirements gathering, process analysis and stakeholder engagement Awareness of service management concepts, including service design, service transition and service ...

Service Desk Analyst The Opportunity We're looking for a customer-focused Service Desk Analyst to join a busy and collaborative IT team, providing high-quality technical support across a diverse technology environment. This is an excellent opportunity for someone who enjoys solving technical issues, delivering exceptional customer … service, and working within a structured IT Service Management (ITSM) environment. This is a hybrid role requiring the successful candidate to work 2–3 days per week from our client's office in Bristol , with the remaining time working remotely or from other agreed locations. Occasional travel ...

ready to take ownership of essential business services that support national security and public sector operations? Your Impact At Leonardo UK, our Service Delivery Managers play a key role in ensuring services are delivered effectively, meet operational and compliance standards, and evolve to support changing business needs. … work across teams to coordinate service delivery, resolve issues, and contribute to service improvement initiatives - helping ensure our services remain resilient, customer-focused, and aligned with business priorities. Your work at Leonardo UK will see you take the lead in solving customer problems in an agile, innovative ...

member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About the role: The Service Management and Controls department plays a critical role in ensuring the smooth, resilient and customer‐focused delivery of all Technology services across SJP. Bringing … together expertise in service support, transition, risk, controls, change management and disaster recovery, the team safeguards service quality, drives continual improvement, and enables colleagues and partners to work efficiently and confidently. Joining this department means contributing to a high‐performing function that underpins the reliability, stability ...

operation of AI/ML products and services in production, maximising the value and adoption of data‐driven decision making across the business. Own service performance and continuous improvement, ensuring robust IT Service Management, regulatory compliance, model risk management, ethical AI standards and ongoing enhancements … cost‐effective delivery of machine learning services. Build and lead senior stakeholder relationships across directorates, working with Directors and business leaders to manage service performance, prioritise demand, shape delivery backlogs and influence future digital strategy both internally and externally. Provide effective operational leadership of the team, ensuring adherence ...

rare opportunity to lead Technology Resilience and Production Operations for a major international financial services organisation, building an Enterprise Centre of Excellence that protects service stability, strengthens regulatory confidence, and safeguards the customer experience across a global business. You'll sit within the senior leadership team, own a multi … genuine transformation. What you'll be doing: Own and execute the Technology Resilience and Production Operations strategy, including Incident, Problem, Event and Change Management, driving automation and an agile approach to improve stability, security and speed at scale Build and govern an internationalised Centre of Excellence platform, delivering high ...

support frontline community healthcare. Reporting directly to the Chief Information Officer, you will provide operational leadership across a broad portfolio encompassing clinical systems, digital service delivery, technical architecture, cyber security, digital training and service transitions. As a member of the senior digital leadership team, you will help shape … Deputy CIO (Digital Services) will lead the operational delivery of critical digital services across the organisation. You will oversee clinical systems, digital infrastructure and service management functions, ensuring systems remain secure, reliable and aligned with NHS standards and best practice. You will: Lead and develop high-performing digital ...

Service Designer – Bristol Location: Bristol Contract: 6 months Rate: Up to circa £65 per hour, Inside IR35 Service Designer Opportunity We are currently recruiting for an experienced Service Designer to join a high-profile programme within the aerospace and defence sector . This is an excellent opportunity … Service Designer with strong DDaT experience to work across complex, multidisciplinary environments, shaping end-to-end services and helping organisations align user needs, business objectives and technology constraints. Key Responsibilities As a Service Designer, you will: Lead service design activities across Discovery, Alpha, Beta and Live . ...

description Are you a Head of IT My client who is a leading UK engineering and services group specialising in water management and infrastructure solutions are looking for a Head of IT , someone who is organised and has a good personality. Head of IT Permanent Monday – Friday … Gloucester Head of IT Job Description Manage and optimise IT service delivery by owning the MSP relationship, overseeing service levels, KPIs, incident management, vendor performance, and continuous improvement initiatives. Lead and develop the IT function through team management, coaching, performance improvement, and fostering a culture ...

Contract Manager An excellent opportunity for an experienced contract and supplier management professional to manage ICT suppliers, commercial performance, service delivery, risk and continuous improvement within a major transformation environment. If youve also worked in the following roles, wed also like to hear from you: Supplier Relationship Manager … Supplier Manager, Commercial Manager, Procurement Manager, Vendor Manager, Contract and Supplier Manager, Supplier Performance Manager, Commercial Contract Manager, IT Contract Manager, Contract Management Special SALARY: £45,514 per annum + Generous Benefits (see below) LOCATION: Plymouth, Devon, South West England JOB TYPE: Full-Time, Permanent (Part-Time Hours will ...

About the Client Our client is an established managed service provider committed to delivering robust, high-performance IT solutions and security-focused support. Grounded in continuous improvement and excellent service standards, they foster a collaborative workplace where technical growth, quality assurance, and candidate development are highly valued. … Responsibilities Team Leadership & Supervision Lead and coordinate a team of service desk technicians to ensure incidents and service requests are logged, prioritised, and resolved promptly. Provide ongoing mentorship, guidance, and training to junior team members. Act as the primary escalation point for high-priority or complex technical issues. ...

driving the continuous improvement of security monitoring, incident response and threat detection capabilities. The successful candidate will work across security operations, threat intelligence, incident management, stakeholder engagement and supplier management. The role is suited to an experienced SOC Manager, Security Operations Lead or senior Cyber Security Manager with … intrusion detection activities. Use threat intelligence, including OSINT and commercial intelligence, to identify emerging threats. Define cyber security metrics, KPIs and performance targets. Produce management reports on incidents, trends, risks and operational performance. Lead post-incident reviews and drive continuous service improvement. Manage relationships with MSSPs, vendors ...

maintenance and operation of physical compute platforms and associated systems. Working closely with Project teams to deliver new capabilities and infrastructure changes. Collaborating with Service Operations and BAU teams to resolve incidents and maintain service availability. Managing assets and configuration records across approved systems. Supporting Change Management and Configuration Management processes. Assisting with Data Centre operations across additional sites. Participating in an on-call rota and supporting out-of-hours maintenance, change activity and break-fix work. What you'll bring: Experience working within a Data Centre or IT infrastructure environment. Knowledge of server installation ...

summary We are seeking an experienced and credible senior leader to join the One Devon Acutes EPR service as our Head of Design and Delivery. This is a permanent business-as-usual role, advertised by Royal Devon University Healthcare NHS Foundation Trust on behalf of the One Devon Acutes … partnership with Epic to deliver this transformational work. We are seeking an experienced and credible senior leader to join the One Devon Acutes EPR service as our Head of Design and Delivery. This is a permanent business-as-usual role, advertised by Royal Devon University Healthcare NHS Foundation Trust ...

reliable and effective IT support. The Role As a Deskside Analyst, you will act as the primary escalation point for complex IT incidents and service requests that cannot be resolved by the Service Desk. Working both remotely and on-site, you will provide advanced technical support, perform detailed … diagnostics, and ensure issues are resolved efficiently and effectively. You will play a key role in maintaining service reliability, supporting business-critical systems, and delivering a high-quality user experience while adhering to ITIL best practices. Key Responsibilities Act as the main technical escalation point for complex IT incidents ...

seeking someone who enjoys bringing clarity to complexity and thrives in a fast‐paced technology environment. You'll combine strong delivery management skills with enough technical knowledge to provide effective oversight and support to a specialist team, and bring: Proven experience in delivery management, project coordination or operational … validate technical solutions, changes or implementation plans. Strong organisational and planning skills, with experience managing workload, resource allocation and delivery schedules. Experience using delivery management tools such as Azure DevOps, Jira or similar platforms. Excellent communication and stakeholder management skills, with the ability to build trusted relationships across ...

handover. Working with stakeholders across the organisation to understand operational requirements and translate them into effective technology solutions. Managing third-party technology suppliers and service providers , ensuring strong performance, value for money and contractual compliance. Ensuring suppliers and solutions operate in accordance with appropriate security and governance standards . … Taking responsibility for major incident management , coordinating technical teams and suppliers to minimise disruption to users. Supporting disaster recovery, resilience and business continuity planning across the technology estate. Overseeing vulnerability management and supporting the wider organisation's approach to information and cyber security . Identifying opportunities to modernise ...

Responsibilities Support Squarcle’s digital and defence growth by shaping enterprise, solution and service architectures for complex NATO, MOD and wider defence clients. Operate across bid, mobilisation and delivery phases, helping Squarcle interpret client requirements, define credible technical and service delivery approaches, shape transition and operating models … assure that proposed solutions are secure, supportable, interoperable and deliverable within classified, multi-national and mission-critical environments. Provide strategic technology and service delivery advice to senior client stakeholders, clearly articulating trade-offs, risks, assumptions, dependencies and recommendations. Develop compelling bid narratives, technical responses, service management approaches ...

ensure solutions are aligned, scalable and effectively delivered. The role partners closely with business leadership to align local needs with enterprise strategy, improve service performance and ensure that technology investment delivers meaningful business value. Core Accountabilities Business Partnership & Relationship Ownership Acts as the primary IT point of accountability … level risks, issues and dependencies affecting business outcomes. Ensures senior stakeholders have transparent, accurate views of progress, trade‐offs and decisions required. Operational Accountability & Service Performance Visibility Accountable for ensuring business stakeholders have visibility of IT operational performance, service health, risks and impacts. Works with Service Management ...

risks, issues and dependencies affecting business outcomes. Ensures senior stakeholders have transparent, accurate views of progress, trade‐offs and decisions required. 6. Operational Accountability & Service Performance Visibility Accountable for ensuring business stakeholders have visibility of IT operational performance, service health, risks and impacts. Works with Service Management, vendors and platform teams to prioritise, escalate and resolve high‐impact or recurring operational issues. 7. Investment, Business Case & Value Management Partners with business and finance teams to shape technology investment cases, articulate expected value and agree success measures. Tracks and reports on benefits realisation for major initiatives ...

Tech Purchase About the role The Systems Analyst is a key member of the IT and Security Operations Team, responsible for delivering excellent customer service and maximising First Contact Resolution (FCR) across all IT and security-related support requests. Acting as the primary point of contact for colleagues … role ensures incidents and service requests are resolved efficiently or triaged appropriately to the Digital Workplace Engineers (DWEs) and Security Engineer, maintaining high service standards and minimising disruption to business operations. Duties will include: - Support and monitor digital workplace technologies, including endpoint devices, Microsoft 365, Azure services, SaaS ...

sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our 'Purple Army' and become part of a team driven … when our work gets a 'Wow!' About the role: We are looking for an enthusiastic customer focused IT Delivery Engineer to join our dynamic management team. You will be responsible for the smooth delivery of IT Projects, setting clients up with products such as Microsoft 365, Microsoft Azure, workstations ...

Managers who have experience delivering complex digital, engineering and business transformation initiatives across the engineering lifecycle. Whether your expertise lies in Software Engineering, Configuration Management, Digital Thread, Manufacturing, Capability Demonstrations, Systems Engineering or Enterprise Integration , we’d love to hear from you. As a Delivery Manager, you’ll lead … governance and standard ways of working. Supporting the implementation of Digital Thread and Digital Continuity across engineering and manufacturing environments. Delivering improvements across Configuration Management, Software Engineering, Manufacturing Engineering, Systems Engineering and Capability Demonstration activities. Coordinating cross-functional teams, suppliers and technology partners to achieve successful programme outcomes. Ensuring ...

Your new company This organisation operates at the heart of UK defence infrastructure, delivering large-scale facilities management, construction and transformation programmes across key military sites in the South of England. Working in partnership with central government, they are responsible for the delivery and ongoing management … business to support both operational performance and future innovation. It combines technical leadership, shaping secure, scalable solutions while maintaining a strong focus on service quality and reliability.Working closely with both business stakeholders and the wider IT function. There is a strong emphasis on influencing technical direction, challenging vendors ...

would report directly to the Head of IT, and will involve supporting a Microsoft-first environment with a strong focus on cloud, ITIL-led service delivery, ERP transformation, automation and cyber security. The ideal candidate will have hands on experience proving 2nd – 3rd line support in a Microsoft environment … capable of leading service management and project delivery. Experience required for the Senior IT Support Analyst Previous experience in a senior IT support position, managing 2nd to 3rd line tickets independently. Hands on experience with Microsoft 365 administration, Intune, and Windows 11. Exposure to Azure cloud, and virtual ...