1 to 25 of 25 Permanent Service Management Jobs in the South West with Remote Work Options

Service Owner Remote role with visits to client site in Exeter around 1 to 2 times every fortnight. Job Description A service owner is accountable for the quality of their service. They adopt a portfolio view, managing end-to-end services, which include multiple products and channels. The … service owner is accountable to ensure the appropriate levels of service delivery, financial spend and continuous improvement At this role level, you will: Operate at scale and provide the connection between multidisciplinary business areas and stakeholders. Ensure the necessary business processes are followed. Participate in the governance of … the service, including acting as a point of escalation for the delivery teams. Qwn the budget and allocate funding to areas of the service based on your decisions about priorities. Communicate the benefits and performance of your service. Be responsible for the successful operation and continuous improvement of more »

Line Support Engineer Hybrid working available - salary £30,000 Working within a pivotal role for the organisation, supporting users, resolving incidents and administering IT service requests Key Responsibilities: Monitor support ticket queues ensuring incidents are actioned in line with SLA's Mobile Device and Tablet configuration and laptop rebuilds … Escalation ticking to other areas of the team when required Handle all queries and updates professionally and efficiently, maintaining a high degree of customer service Administration of Active Directory, End User Devices (Windows 10 and higher), Office 365 and Business Applications Skills & Experience Customer focussed attitude with positive approach … Excellent telephone manner, listening and empathy skills Good knowledge of service management toolsets and best practice e.g. ServiceNow and ITIL Proven experience & understanding of IT infrastructure, desktop and business applications Span of technical knowledge to encompass all versions of MS Windows, Basic TCP/IP Networking, Citrix, all more »

We're looking for an exceptional Service Delivery Manager to help us make a difference to our planet. As our Service Delivery Manager, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the … Please visit our Careers Site to explore potential locations or email for specific queries. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries … inclusivity make us greater We keep evolving - pushing boundaries to make tomorrow better for our customers Your world of expertise We're recruiting a Service Delivery Manager (SDM) to work closely with the Met Office Data Provisioning Team. This includes overseeing the delivery of data through Weather DataHub (a more »

technology developments and research emerging cyber threats. - Plan and test disaster recovery, business continuity, and create contingency plans. - Monitor systems logs, identity and access management, API security, and software libraries. - Maintain security systems, conduct security training, and utilize advanced analytic tools. - Conduct phishing simulations, internal audits, and investigate security … etc. Managing Compliance, Quality, and Risk:- Implement internal and external audit requirements and maintain accurate process maps. - Ensure compliance with ISO27001, Cyber Essentials Plus, Service Management, and internal governance. Other Responsibilities: - Adhere to Financial Conduct Authority Individual Conduct Rules. Experience and Qualifications: - At Least 5 years experience in more »

Trowbridge, Chippenham, Marlborough. Primary duties Working in a Security Cleared Environment Supporting and maintaining IT services and providing support to users via the IT Service Desk Handle and manage incoming calls to the IT Service Desk and log within the Service Management tool. Ensuring all IT … Incidents and Service Requests are resolved in a fast and efficient manner and recorded to the appropriate level Troubleshooting and fault diagnosis whilst ensuring data integrity is maintained Developing and following procedures for the provision of IT services, within the remit of the IT Desk, in conjunction with the … IT Service Desk Team Leader and IT Service Manager Providing support and guidance to other department members, providing on-site support in regions as required, and coordinating and liaising with other IT Systems Technicians Ensuring Security Operating Procedures and other IT directives are carried out by users Technical more »

technology developments and research emerging cyber threats. - Plan and test disaster recovery, business continuity, and create contingency plans. - Monitor systems logs, identity and access management, API security, and software libraries. - Maintain security systems, conduct security training, and utilize advanced analytic tools. - Conduct phishing simulations, internal audits, and investigate security … etc. - Managing Compliance, Quality, and Risk:- Implement internal and external audit requirements and maintain accurate process maps. - Ensure compliance with ISO27001, Cyber Essentials Plus, Service Management, and internal governance. Other Responsibilities: - Adhere to Financial Conduct Authority Individual Conduct Rules. Experience and Qualifications: - At Least 5 years experience in more »

Job Title: Service Desk Manager (12 month FTC) Location: Bristol Salary: up to £60,000 We are supporting a Bristol based legal practice who are looking to onboard a Service Desk Manager on a 12 month fixed term contract. With a sterling reputation, diverse practice areas, and a … business model, offering ongoing support and development programmes for you to succeed. The Role: Leading and managing support Analysts and third-party resources Ensuring service level agreements (SLAs) are met or exceeded by monitoring service desk performance and implementing improvements Driving initiatives for continuous improvement within the service desk, such as implementing new tools or technologies The Candidate: Strong understanding of IT service management principles and frameworks (ITIL) Experience in managing service delivery in a complex and dynamic business environment Knowledge of ServiceNow is beneficial The Package: Base salary: £50,000-£60,000 Hybrid more »

services to monitor existing private cloud multi-tenant hosting capabilities at multiple classifications. Provide operational level tooling and monitoring capabilities to enhance and improve service operations and tenant experience as well as provide enhanced support and alerting to internal and external infrastructure teams, service providers and tenants. VMware … Log and network insight - design, deploy, troubleshoot and manage to a 3rd line level. Deployment and management of Splunk with an application monitoring and alerting use case, also within a tenant specific application monitoring context. Experience in reviewing existing monitoring services, providing guidance on enhancing current services. Technical Competencies … VMWare Cloud Foundation operations, including: VMware Aria Operations and VMware Aria Operations for Logs. Experience with Splunk, ideally including log forwarding to a central service provider. Experience with security tooling such as Nessus. Additionally, it would desirable to have experience with: Aria Automation (formally VRA), Grafana & Prometheus. Foundation level more »

team. As a key member of the team, reporting to the Head of Cloud Services, the Senior Cloud Solutions Engineer will be responsible for service design, deployment, and support for customers across various virtualization technologies solutions. Additionally, this role will involve supporting existing infrastructure upgrades and operating in a … wider operational arena. Primary Responsibilities: Deploy and build new customer solutions, integrating them into customer networks and managing data migration. Conduct technical acceptance into service for new customers, including setting up and testing monitoring and alerting platforms. Maintain documentation to required standards and provide consultancy low-level designs for …/vCenter systems and supporting components. Knowledge of server hardware, networking, and Windows operating environment design and support. Familiarity with ITIL, security principles, and service management documentation. Excellent communication skills and the ability to work independently and as part of a team. While formal education qualifications are advantageous more »

About The Role Service Manager (Transport) Bristol (with a mix of office and home-based working) Salary between £43,659 and £53,582 Depending on experience We are SEA. Engineered to protect. We protect what matters - our nations, our waters, our land, our cities, our people, our environment, our … world. Join us. You will have Service Management over SEAs ROADflow portfolio. This will include the organisation and management of proactive and contractual services. In this role you will be working with aspects of commercial, customer and service management working within a larger service support team which includes a Service Desk and Implementation Team and coordinating with the wider Development and Delivery Teams. What we offer Your work, your contribution, deserves to be recognised and rewarded. Have a look at the benefits we offer: Work life balance: Hybrid/flexible working arrangements more »

Overview of role Service Asset and Configuration Management (SACM) is a process within the Service Management function. The SACM Analyst will work with the IT Service Asset and Configuration Manager to ensure the implementation and maturing of a robust and consistently applied Service Asset … and Configuration process that underpins the IT support service to staff, students and associates of the College. The post holder will assist in identifying, maintaining, controlling and verifying assets of the university and managing how they connect hierarchically to form our systems. Improve our efficiency and service quality … by aiding other Service Management processes through the provision of accurate and consistent asset and configuration data, and will be responsible for ensuring the delivery of an efficient and high quality Service Asset and Configuration Management function delivering value to the customers of King’s College more »

Location: Hybrid working – some travel to Fareham, Swindon and London The opportunity: We are seeking an enthusiastic, proactive, and dynamic IT Procurement and Vendor Management Portfolio Manager to join our team. As the IT Procurement and Vendor Management Manager, you will be responsible for overseeing procurement and supplier … management activities across all IT categories. Your role will involve providing strategic direction, ensuring performance targets are met, and identifying opportunities to drive commercial value and enhance customer proposition; targeted at £5 million set annually and delivered through team initiatives. You will also serve as the point of escalation … Group and extensive experience in both sourcing and supplier management. You will lead a team of 6 direct reports who are responsible for supplier management and/or sourcing activities. Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share more »

Do: Provide top-notch IT support to users, ensuring seamless access to IT services. Manage incoming calls and online requests, logging them in our Service Management tool, Halo. Resolve IT incidents and service requests promptly and effectively, keeping users informed every step of the way. Utilize troubleshooting … diagnosis skills to achieve 'first call fix' resolutions; escalate complex issues to our expert 2nd line support teams as needed. Follow and promote IT Service Management processes, guiding colleagues on optimal interactions with the IT Service Desk. Collaborate with other IT Support Analysts and offer support and … on-site support as needed in various regions. Educate users on IT policies and procedures, ensuring compliance, especially in IT Security. Assist the IT Service Desk Lead with preparing management information and reports. Handle software license management related to user requests. Contribute to continuous improvement initiatives for more »

you will need a strong technical background and possess the ability to think strategically, with a forward looking and pro-active approach to IT. Management and motivation of your team are equally important. The ideal candidate will be experienced in defining and developing strategy, maintaining business resilience, and creating … mission and objectives. Lead and develop a small, diverse team of Windows, Linux, and DevOps professionals Specialists. Liaising with key stakeholders, lead and drive service improvement through planning and execution. Lead the procurement of the infrastructure architecture, including design, migration, integration and installation. Develop and mature IT service management principles, including governance, policies, processes, procedures, and standards. Act as most senior escalation point for IT operations issues and major incidents. Manage the IT Groups operational budget (c. £400k) and additional project budgets. Act as owner and relationship holder for Tier 1 system IT suppliers within the more »

the entire IT environment, ensuring integration, streamlining, and security of systems and tools for current and future needs. Liaise with key stakeholders to drive service improvements through planning and execution. Lead the procurement of infrastructure architecture, including design, migration, integration, and installation. Develop and mature IT service management … quality thresholds. Contribute to wider strategic discussions across the organization. Requirements: Proven experience managing multiple IT systems in areas such as program and project management, infrastructure services management, IT strategy/policy, and IT architecture. Strong technical background in leading systems integration, including designing, developing, integrating, and upgrading more »

we'll do our best to agree a working pattern that works for everyone. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries … metric data across the whole Met Office estate, whether the source is on premise, built in the Cloud or consumed as Software as a Service and a consistent method of alerting our 24x7 support teams to issues within systems and services, through a single 'pane of glass', reducing the … computing. To support the Met Office developer/support community, providing technical expertise, help, and guidance on how to integrate new systems into our service portfolio, including helping troubleshoot/fix problems with existing integrations. You will be joining this busy team, as we continue to exploit Cloud based more »

journey to change the lives of children, their families and teachers by creating a first of its kind, end-to-end school experience and management platform. Education Horizons is an amazing place to work. It’s a great size – big enough to have serious resources to invest, but small … writing, reviewing, and updating knowledge base articles. Maintains clear, comprehensive, and timely internal and customer-facing case notes. Responsible for daily operations of phone service for our clients, including answering inbound calls via the support line Working within the Education Horizons Information Security Management System and policies Live … overall support delivered to clients. Provides support and guidance to Support Analysts to ensure efficient resolution of cases. Skills Experience of the following: Learning management systems School management systems Intermediate to Advanced SQL knowledge Experience of working in a B2B SaaS support environment A strongly customer-service more »

engineering team, support, operations, HR, finance teams, and operations teams to ensure a strong product vision *Manage relations with the Supplier and oversee license management *Develop and track key performance indicators (KPIs) to measure product success, making data-driven decisions to optimize and improve the client experience *Manage everything … You’ve spent time (~5+ years) creating and shipping intuitive digital experiences, with the product impact experience to back it up *Domain: Experience in Service Management solutions strongly favored *Strategy: Experience defining and executing a product engagement strategy *Influence: Experience in large/complex multinational organizations with a more »

hybrid from our Rollestone office near Salisbury. This is a permanent position. The Remote Resolution Centre (RRC) Delivery Lead role is a home-based management position accountable to the UK Delivery Manager. Direct reports to the RRC Delivery Lead are RRC Technical Resolution Engineers. JOB PURPOSE The RRC Delivery … their Team, encouraging engagement whilst promoting the Company Values. The RRC Delivery Lead has the responsibility of ensuring that the RRC delivers the required service and provides line management for the home based RRC Technical Resolution Engineers (TREs) who are responsible for maintaining the Remote Resolution Centre output … and driving service improvement within the function. MAIN ACTIVITIES AND TASKS Oversee delivery of the RCC to ensure that it delivers the day-to-day service. Line management responsibility for all RRC TREs covering multiple locations within the UK including PDRs, mentoring, and disciplinary management for team more »

problems in defence and security organisations. TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. The business is headquartered in Cheltenham with teams working both on-site with clients and remotely from home. Whats on Offer … and maintain portable WiFi routers running OpenVPN client Administer JML processes Provide 1st and 2nd line IT support (inc. use and administration of Jira Service Management) Administer Microsoft365 Administer SaaS corporate tools (e.g., Afi, Xoralia, 1Password Business and Exclaimer) Maintain IT asset register (in Jira Service Management more »

Payments Service Manager (12 month Fixed Term Contract) Salary: Up to £54,000 As a Payments Service Manager, you’ll own an end to end payment service ensuring it is delivered and maintained in accordance with agreed business and service levels. You’ll work with various … increased value for our customers. This role is within the Electronic Payments value stream in Payments which is responsible for both product ownership and service management for all electronic payment journeys. The role is within the Service Management function within the value stream which is responsible … for the end-to-end service performance management and improvement for all electronic payment journeys such as Faster Payments, Bacs and Cheque payments. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate more »

of our client, we are seeking to recruit a System Safety Engineer on an initial 6-month contract. You will undertake development and in-service System Safety activities in support of the UK MOD customer and the UK & US-based suppliers of weapon system AMS. Role: System Safety Engineer … systems. Previous industry Safety Engineering experience in the Military Air environment. This should include application of Def Stan 00-056. Experience developing Safety Management Systems and in-service management of Safety Cases, and Hazard Logs. Experience with the use of common safety tools, such as CASSANDRA … Environment. Experience of identifying and applying appropriate safety legislation and regulations. The candidate should possess strong communication skills, technical proficiency, and skills with project management concepts/tools. The role will have significant UK MOD customer, supplier and wider company interface and therefore a person who is diplomatic whilst more »

Job summary Do you have a background in customer service with a desire to work in IT? If so, our busy NHS IT Service Desk at Somerset NHS Foundation Trust would like you to apply to join us as an IT Support Assistant. The role involves providing IT … well as user account creation. This role involves a lot of troubleshooting and problem solving as well as some general administrative tasks. The IT Service Desk team are an experienced group of people so there is a great deal of knowledge that can be shared. The team work together … and support each other by sharing knowledge and asking questions whenever they need to. Main duties of the job The IT Service Desk is the first point of contact for IT issues for staff working at Somerset NHS Foundation Trust. Therefore, it is important to have good communication skills more »

problems in defence and security organisations. TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. The business is headquartered in Cheltenham with teams working both on-site with clients and remotely from home. What’s on … and maintain portable WiFi routers running OpenVPN client Administer JML processes Provide 1st and 2nd line IT support (inc. use and administration of Jira Service Management) Administer Microsoft365 Administer SaaS corporate tools (e.g., Afi, Xoralia, 1Password Business and Exclaimer) Maintain IT asset register (in Jira Service Management more »

Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company …/enterprise level infrastructures. • Excellent analytical and problem-solving skills to achieve prompt resolution. • Strong experience of incident and problem management. • An understanding of service management standards and tools (ITIL) would be an advantage. • Disaster Recover, Replication and Recovery. • Storage technologies: SAN, Fibre Channel Switches etc. • IaaS and … Cloud technologies; Microsoft Azure, Office 365. • Networking, including TCP/IP, DNS, WINS, DHCP, wireless. • System Management and monitoring technologies; SCOM, SCCM, MECM • Anti-virus technologies • Develop, produce, and maintain documentation. This role is subject to a clear standard DBS check being received. No agencies please. more »