22 of 22 Permanent Support Analyst Jobs in the South West

about what we stand for and want to move forward together. What sort of work? This is an exciting opportunity to join our growing IT team as an IT Support Analyst in our Exeter office. As part of this role you will be responsible for: Proactively monitoring support calls using our ServiceNow ticket management system Taking phone … setup When needed, assisting users with setting up IT kit for meetings On occasion travelling to our other offices in Bristol, Cheltenham, Sidmouth and London Providing out of hours support on occasion Why this team? The IT team is the Firms centre of innovation. As well as supporting the hardware and software already in place, they lead the way … on developing processes and efficiencies through new software and technology. Made up of a group of innovative, tech savvy and forward-thinking IT specialists and project managers, the team support the technology across all our offices. How do we work? We take a flexible, agile approach to working patterns. As a team we agree together on the best working More ❯

Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide … 3rd line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory … Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy More ❯

IT Support Technician – 1st/2nd Line 📍 Exeter (Hybrid Working) I’m currently working with a leading professional services organisation based in Exeter who are looking for a skilled and customer-focused 1st/2nd Line IT Support Technician to join their growing team. This is a fantastic opportunity for someone with helpdesk experience and a solid grounding … in the Microsoft tech stack to join a collaborative and forward-thinking IT function. 💼 The Role: You’ll be responsible for delivering high-quality IT support across the business, acting as the first point of contact for users and resolving a wide range of technical issues across desktops, mobile devices, and core systems. 🔧 Day-to-Day: Responding to and … resolving 1st and 2nd line support tickets Supporting users across Windows 10/11 , Microsoft 365 , and Active Directory Managing user accounts, access, and group policies (on-prem and Azure AD) Troubleshooting basic networking issues (DNS, DHCP, VPN, etc.) Providing iOS mobile device support and remote access troubleshooting Logging, tracking, and updating tickets within the helpdesk system 🧠 What More ❯

Application Support Analyst Bristol - Hybrid | £35,000 – £40,000 | Legal Sector I’m working with a renowned and award-winning law firm in central Bristol in support of their search for an experienced Application Support Analyst to join their collaborative Application Support team. You’ll be providing 2nd line support for a variety … systems and software, helping users get the most from key legal applications and Microsoft tools. Sitting in a friendly and experienced team, you’ll provide both remote and onsite support, act as an escalation point for the service desk team, manage hardware and software deployments, and contribute to knowledge sharing, system upgrades, and continuous improvement projects. Please note, this … is a shift-based position based in central Bristol (a short walk from Temple Meads Station) and will require onsite support 2-3 days a week. The role at a glance: Providing 2nd line support for productivity and business-critical applications, including legal solutions and Office 365. Acting as a liaison between the Application Support and Service More ❯

2nd Line Support Analyst | Poole | Competitive DOE As a 2nd Line Support Analyst within this forward-thinking business, you’ll play a key role providing hands-on support and troubleshooting for a variety of technical issues. This role requires both independent work and collaboration with a growing team on diverse technical disciplines. As a 2nd … Line Support Analyst, you’ll benefit from: Competitive Salary: depending on experience, plus team bonuses. Flexible Work Hours: Compensation for work outside standard business hours with time-off-in-lieu or overtime pay. Participation in an on-call rotation may be required. Generous Holiday Allowance: 25 days' holiday plus bank holidays, with additional holiday for long service. Pension … platforms. Personal Development: Develop a personal development plan with your line manager, including time for learning, budget for exams, and mentorship for industry-recognised certifications. As a 2nd Line Support Analyst, your responsibilities will include: Troubleshoot and Resolve: Handle Helpdesk incidents and provide hands-on support for Microsoft 365, servers, and networks. Configure and Upgrade: Upgrade and More ❯

Senior IT/Techncial Support Analyst x 2 - New (REFBJ26) £38,000 - £40,000 + Excellent Benefits A high-profile organisation - recognised as the leader in its field - requires a number of Senior IT Support Analysts due to continued growth. Suitable candidates will have the following: Strong experience in IT support. Professional, friendly approach with the ability … of virtualisation software/cloud services (Azure/AWS) highly beneficial. Duties are as follows: Supporting clients and ensuring ticketing process is followed and clients kept informed. Diagnostics of support cases with the help and support of the rest of the team. Proactive maintenance of client networks using our proactive support tools. Managing new workstation builds and More ❯

Senior IT/Desktop Support Analyst x 2 - New (REFBJ26) £38,000 - £40,000 + Excellent Benefits A high-profile organisation - recognised as the leader in its field - requires a number of IT/Desktop Support Analysts due to continued growth. Suitable candidates will have the following: Strong experience in IT support. Professional, friendly approach with the … of virtualisation software/cloud services (Azure/AWS) highly beneficial. Duties are as follows: Supporting clients and ensuring ticketing process is followed and clients kept informed. Diagnostics of support cases with the help and support of the rest of the team. Proactive maintenance of client networks using our proactive support tools. Managing new workstation builds and More ❯

Application Support Analyst Cette description est disponible en anglais seulement What is Equisoft? Equisoft is a global provider of digital solutions for insurance and investment, recognised by more than 250 of the world's largest financial institutions. We offer a comprehensive ecosystem of modular solutions that help our clients tackle all the challenges brought by this era of … at the office and 3 days remote Full-time Role Benefits day 1: private medical insurance, life insurance, pension matched contribution, etc. Number of hours per week: 37.5 Educational Support Role: The Application Support Analyst reports to the Support Manager and works closely with the Infrastructure, Business Analyst and Development teams. The candidate will address … expert knowledge of in-house developed software products. This is an excellent opportunity for someone to develop their career in the financial services industry. Your Day with Equisoft: Resolve support tickets of varying complexity, maintaining the high quality of service provided by the Service Delivery department. Provide technical support and assistance to business end-users during the following More ❯

IT Support Analyst (2nd/3rd Line) x 3 - New! (REFGJ26) Salary: £35k - £40k per annum + Excellent Benefits Due to periods of growth and expansion a leading organisation is recruiting now. My client is looking for talented 2nd Line/3rd Line IT Support Analysts to join their amazing team and provide outstanding support to … their customers. Ideal candidates will have the following: A minimum of 3 years’ experience in 2nd/3rd line support Knowledge of virtualisation software and cloud services such as Azure and AWS Good troubleshooting/problem solving skills Office 365 administration & troubleshooting skills Desktop troubleshooting Network & Firewall knowledge and troubleshooting Windows server administration Key Responsibilities: Proactive maintenance of client More ❯

3rd Line Support Analyst Akkodis are currently working in partnership with a leading service provider to recruit an experienced 3rd Line Support Analyst to join their leading support team in Bristol. The Role As a 3rd Line Support Analyst you will deliver BAU/Project services and possess excellent troubleshooting skills with the More ❯

3rd Line Support Analyst Akkodis are currently working in partnership with a leading service provider to recruit an experienced 3rd Line Support Analyst to join their leading support team in Bristol. The Role As a 3rd Line Support Analyst you will deliver BAU/Project services and possess excellent troubleshooting skills with the More ❯

3rd Line Support Analyst Akkodis are currently working in partnership with a leading service provider to recruit an experienced 3rd Line Support Analyst to join their leading support team in Bristol. The Role As a 3rd Line Support Analyst you will deliver BAU/Project services and possess excellent troubleshooting skills with the More ❯

sustainability, and providing reliable digital services to their staff and stakeholders. Your new role You'll be the face of IT within a regional office, delivering essential on-site support and collaborating with national teams on broader initiatives. This role involves resolving technical incidents, maintaining equipment, and providing user support across multiple locations. You'll also have the More ❯

2nd Line IT Support Advisor Salary DOE Truro – hybrid working. We have an exciting opportunity for a 2nd Line IT Support Advisor to join a thriving company during a time of growth. For this company, providing a high level of customer service is pivotal towards their Managed Services offerings, therefore the successful candidate will be a strong communicator … join a company where you can grow, developer your skills and build a long-term career, this is the opportunity for you! Essential Requirements: Experience in a 2nd line support capacity – telephone, email etc. Office 365/Azure Active Directory Exchange Networking – DNS, Firewalls, Routers Customer focused Desired Skills: Certifications – MCITP, CompTIA, Network+ Experience in an MSP environment Telco More ❯

Techncial Support Analyst x 3 - All Levels - New (REFBJ25) £30,000 - £40,000 + Excellent Benefits A high-profile organisation - recognised as the leader in its field - requires a number of Technical Support Analysts due to continued growth! Suitable candidates will have the following: Strong experience in IT support. Professional, friendly approach with the ability to perform … of virtualisation software/cloud services (Azure/AWS) highly beneficial. Duties are as follows: Supporting clients and ensuring ticketing process is followed and clients kept informed. Diagnostics of support cases with the help and support of the rest of the team. Proactive maintenance of client networks using our proactive support tools. Managing new workstation builds and More ❯

IT Support Analyst Salary: £30,000 - £35,000 Location: Bristol Hybrid: 3 days a week in the office About the Role Our client is a managed service provider growing at a healthy pace and looking to hire another IT Support Analyst. We are looking for someone with Microsoft Windows tech stack experience. The company are small to … the role will be on site 5 days a week for the first 3 months to help you get up to speed. Skills Required Experience working in an IT Support team working with 1st and 2nd line queries. Windows Server DHCP, DNS Basic Networking skills VLAN, LAN and WAN Hardware Laptop builds Previous experience working for a managed service More ❯

Support Analyst required for a 9-month maternity cover role, would be ideal for a recent graduate calbred person based on-site at a leading Professional Services Firm in Central London , near Covent Garden Station. This role offers up to £40k pro rata and is a fantastic opportunity to join a small, collaborative IT team of five . … As the IT Support Analyst, you'll be a key part of a five-person IT team, providing essential 1st & 2nd Line Support for approximately 200 end-users . You'll collaborate closely with another Helpdesk Technician, handling a mix of business-as-usual tasks and contributing to exciting IT projects . This role is ideal for … an ambitious IT professional eager to expand their skills, offering significant hands-on experience across 1st and 2nd line support , with valuable exposure to 3rd line issues and critical cyber security initiatives . What You'll Be Doing: Supporting Windows 7/10/11 environments and Office 2016/2019/M365 Building and maintaining desktops and laptops More ❯

Graduate Technology Support Analyst £28,000 to £30,000 - plus training. The Ashdown Group have been engaged by an International market leading organisation who are looking to recruit an outstanding Graduate with a degree in Computer Sciences, Computing, Software Engineering or similar. This is a fantastic opportunity for a high calibre graduate with some commercial experience to join … an organisation, with a desire to train and develop their staff. The successful candidate will focus on providing first class support of bespoke business systems and cloud based applications (SQL Server , JavaScript, Power BI and NetSuite), as well as supporting across business projects. Agile training will be provided Reporting in to the IT manager you will be able to … The ideal candidate will have at least a 2.1 in Computer Science, or a related discipline, have excellent communication skills and be self-motivated and driven. Experience providing customer support would be ideal. This is a fantastic opportunity for a computer science or computing graduate looking to kick-start their career. It is within an organisation dedicated to give More ❯

Role: IT Support Analyst Salary: £34,000 + Package Location: St. Hellier, Jersey (Office Based) A fantastic opportunity to join a multi national organisation who provide excellent opportunities for progression. The role will focus on providing desktop support for users at the organisaton's St. Hellier office and providing phone support to the group's global … teams. The role offers an great opportunity to gain experience in a global organisation. Key Responsibilities Provide local and remote support of incoming requests to the Global Service Desk via telephone, web portal, email, and chat. Ensure tickets are logged in ServiceNow, customers kept updated and issues resolved within agreed service levels Prioritize incidents and service requests according to … service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution Required Skills/Experience 2+ years' experience in an IT Support position. Experience of supporting users in both an office and remote environment Experience of using an ITSM tool such as ServiceNow Experience of Microsoft technologies If this role would More ❯

IT Support Analyst - £25,000-£29,000 - Cumbria - On-site (with an on-call rota) An established organisation is currently seeking an IT Support Analyst to join its internal technology team. With a strong focus on performance, customer satisfaction, and seamless internal operations, this role plays a key part in keeping critical systems running smoothly across … role working five days a week from the company’s office, with occasional travel to other sites. The successful candidate will also be part of the IT on-call support rota, helping to ensure continuity of service outside of standard hours. With a collaborative culture and a genuine commitment to individual growth, this is a great opportunity for someone … who’s looking to take the next step in their IT support career, within a structured and supportive environment. Key Responsibilities: Provide 1st and 2nd line technical support across the organisation. Log, prioritise, and track IT issues and service requests in line with internal service levels. Troubleshoot and resolve a range of hardware and software issues, escalating when More ❯

About the Job 3 rd Line Cisco Support Analyst We require a 3 rd Level Cisco Support Analyst for our Client based in Gloucester. You must have at least 2 to 3 years experience of supporting applications on a Cisco platform at 3 rd line support level. Full understanding of the architectural and engineering design … issues efficiently. The responsibilities include developing the network design in conjunction with Product Management. To implement the network design in chosen locations. Work with Product Management to design the support processes and communicate these out to the support teams within Nine. To support partners in the implementation and support of their own customer installations including some … in the operation and management of routers and switches (qualified to CCNA or equivalent) In-depth expertise in VoIP protocols (SIP, RTP, TFTP and related Protocols) and delivery and support of voice applications using these technologies Knowledge of IP based technologies, with an understanding of LAN/WAN methodologies and topologies as a minimum. Strong working knowledge of data More ❯

brand manufacturer looking for a proactive Dynamics 365 Business Central Consultant to take ownership of ERP improvement and delivery initiatives. You'll work across multiple business units to help support Busniess Central, optimise system usage, lead implementations, and shape the future of the Business Central estate. What you'll be doing: Leading ERP discovery sessions, gathering requirements, and designing … internal developers to implement changes and solve complex technical challenges. What we're looking for: Experience working with Microsoft Dynamics 365 Business Central (or Dynamics NAV) in a consulting, support, or development. Experience with end-to-end ERP projects including discovery, configuration, testing, and go-live support. A confident communicator who's comfortable engaging directly with stakeholders across multiple More ❯