1 to 3 of 3 Permanent Service Desk Analyst Jobs in South Yorkshire

As our new IT Service Desk Analyst, you will be working as a team in a fast paced environment providing excellent support to users of desktop, laptop, tablet and mobile devices, in a hybrid working environment. Working closely with IT technical colleagues you will support our business … handling how do I inquiries, through admin requests to being part of a team working on complex investigations, major incidents or preventing service outages. As the face of IT to many of our DFS Group colleagues, incidents and requests must be handled professionally adhering to our IT and company … doing Providingan excellent first point of contact within IT for all enquiries Record, prioritise, assign and manage all requests and incidents reported to the Service Desk Manage customer expectations and communications via telephone, email and face to face Escalate to other team members or other departments where appropriate more »

1st Line Support Analyst - £25000 - £28000 + Bonus + Benefits Supportive and close knit team and large in house IT function means you can look forward to a fantastic working environment, positive work culture and lots of opportunity for progression. Vibrant Media Culture and an attractive bonus and benefits … package. More about the role: Offering best in class 1st/2nd line phone support, but also office based desk side support. You will be required to answer and log all calls (within SLA), and provide assistance, support and troubleshooting, aiming for First Contact resolution wherever possible and escalating … to the appropriate team when necessary. You will be expected to capture detailed information into the IT Service Management tool for each call, to ensure any escalations can be dealt with quickly and effectively. You will manage personal workload, ensuring that all tickets are updated regularly. Ensuring procedures are more »

Are you looking for a Service Desk Analyst role near Rotherham? Salary up to £24,000 inc benefits and bonus package! Commutable from Sheffield or Doncaster areas in South Yorkshire. This Service Desk Analyst role will give you the opportunity to work within a … include some or all of the following: IT Graduate with relevant IT accreditations or some commercial work experience within an IT role. Good customer service and telephone skills. An understanding of Active Directory. Familiarity with Office 365 and similiar packages. Basic Networking, DNS, and TCP/IP skills Really … important one, you will have a great team spirit! If you are interested to know more about this Service Desk Analyst opportunity then apply now for more details. All relevant applicants will be contacted to progress swiftly more »