3 of 3 Permanent Microsoft Jobs in St Ives

or ITIL), and have a solid understanding of the technologies within customer estates. Knowledge of High-Level Design, Low-Level Design, Bill of Materials, project costing, and proficiency in Microsoft Office, Visio, and AutoCAD are essential. What youll bring? You have experience with mission-critical, Black-Start compliant, low-latency networks using SDH/PDH and MPLS/IP More ❯

Investigating hardware, software and malware issues Maintaining accurate documentation Create and follow standard operating processes (SOPs) Monitoring progress of tickets Installing and configuring hardware and software Providing support for Microsoft 365 including SharePoint, and managing users and email accounts Management of email services on mobile devices and tablets Liaising with customers via email and phone Desirable skills and experience … Microsoft 365 – good working knowledge of 365 portal, setting up new accounts, Outlook, SharePoint, Teams etc. Working knowledge of Word and Excel Good understanding of security and ability to explain importance to end users Familiarity with backup principles and experience with at least 1 platform Apple Mac experience would be nice Clean UK driving licence and appropriate car Working More ❯

Keeping clear and accurate notes and documentation Following standard operating procedures (SOPs) Monitoring and updating support tickets Assisting with installing and setting up hardware and software Supporting users with Microsoft 365 apps, email accounts, and SharePoint Helping users set up email on mobile phones and tablets Communicating with customers in a clear, friendly, and professional way Skills and experience … we’d like to see (Don’t worry if you don’t tick every box — a willingness to learn is important!) Hands-on Microsoft 365 experience (creating accounts, basic admin tasks, Outlook, Teams) Good working knowledge of Word and Excel Awareness of basic IT security best practices Some understanding of backups Apple Mac experience (nice to have) Clean UK More ❯