with emphasis on service delivery acknowledge, triage and manage service contacts received via multiple contact channels ensure that all contacts received by Service Desk are recorded within the dedicated ITSM software tool contribute to the 'Problem Management' process within Service Operations, ensuring that reoccurring incidents are identified in the incident management process and appropriately passed through to Problem Management liaise More ❯
major disruption management, including cyber security incidents, and a willingness to support teams out of hours when necessary. Deep understanding of current and emerging IT trends and in particular ITSM practices, and how other enterprises are employing them. Demonstrated ability to develop and execute a strategic staffing plan that ensures the right people are in the right roles at the More ❯
analysis, and predictive and preventative insights. Qualifications: 10+ years of experience in building observability level 4. Expertise in Splunk platform, including Essentials, Enterprise Security, and ITSI. Strong understanding of ITSM concepts (ITIL, ServiceNow) and servicemanagement processes. Proficiency in scripting and programming languages like Python, Shell Scripting, or Perl (beneficial). Excellent analytical and problem-solving skills. Solid understanding of More ❯
