Permanent SLA Jobs in Surrey

21 of 21 Permanent SLA Jobs in Surrey

3rd Line Support Engineer

Epsom, Surrey, United Kingdom
Gold Group
an exciting opportunity you will ideally need to have the following: Minimum 4 years previous experience in a similar role as a 2nd/3rd Line Support in an SLA, CSAT, ITIL driven environment Experience with desktop and server operating systems, O365, SaaS, MDM Working understanding of Active Directory, Exchange, and Microsoft 365, GPO, basic networking, Virtualisation (VMware, Hyper-V More ❯
Employment Type: Permanent
Salary: £45000 - £50000/annum + Benefits
Posted:

IT Support Technician

Coulsdon, Surrey, England, United Kingdom
Impact Nationwide Recruitment Ltd
by email, remote session and onsite as required Working with the company’s internal systems, you will log and update all support tickets in a timely manner, ensuring all SLA’s are met The IT Support engineer will respond to reactive needs however, being proactive will be a key skill needed You will work on the setup/repair of More ❯
Employment Type: Full-Time
Salary: £28,000 - £35,000 per annum, Negotiable
Posted:

Customer Experience Specialist

Reigate, Surrey, South East, United Kingdom
Hybrid / WFH Options
Opus Business Systems Ltd/T.A.Opus Telecom
service requests by telephone, email, web, and portal. Additionally, you will be responsible for: • Maintaining Customer Satisfaction • Maintaining allocated work pools ensuring all cases are worked according to their SLA's and pro-actively manage the CRM tickets • Competency on all supplier portals and communication processes • Ad hoc cover for accepting orders/deliveries, dealing with post • Ad hoc cover More ❯
Employment Type: Permanent, Work From Home
Salary: £26,000
Posted:

Operations Team Lead

Egham, England, United Kingdom
Hybrid / WFH Options
CHG-MERIDIAN
standardization, and automation to build a scalable operations function while maintaining accurate performance reporting and fostering collaboration with regional teams and stakeholders. Key Responsibilities: Oversee OPS team performance, ensuring SLA and KPI targets are met. Manage workload allocation, queue management, and case escalation. Deliver periodic operational reporting and communicate performance trends. Act as escalation point for internal/external stakeholders. More ❯
Posted:

Operations Team Lead

guildford, south east england, united kingdom
Hybrid / WFH Options
CHG-MERIDIAN
standardization, and automation to build a scalable operations function while maintaining accurate performance reporting and fostering collaboration with regional teams and stakeholders. Key Responsibilities: Oversee OPS team performance, ensuring SLA and KPI targets are met. Manage workload allocation, queue management, and case escalation. Deliver periodic operational reporting and communicate performance trends. Act as escalation point for internal/external stakeholders. More ❯
Posted:

Customer Service Agent/Helpdesk Agent - Office Based

Egham, Surrey, England, United Kingdom
proAV Ltd
for maintaining high levels of customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA’s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are the primary objective of the role. More ❯
Employment Type: Full-Time
Salary: Competitive salary
Posted:

Senior IT Analyst

Weybridge, Surrey, South East, United Kingdom
Hybrid / WFH Options
Saputo Dairy UK
upgrades of new systems aligned to IT strategy Taking ownership on incidents and requests raised, working independently to gather more information when required, and closing tickets out within the SLA Driving supplier management to ensure services are delivered in accordance with agreed processes and SLAs (including contract management, service reviews, and billing) Ensuring users have the appropriate level of access More ❯
Employment Type: Permanent, Work From Home
Posted:

Technical Service Manager

Surrey, South East, United Kingdom
HSB Technical Ltd
UK and overseas. The job description below will outline this position: Technical Service Manager Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you'll coordinate technical cases from start to finish, ensuring More ❯
Employment Type: Permanent
Salary: £95,000
Posted:

Service Desk Administrator

Farnham, Surrey, South East, United Kingdom
Excel Engineering Recruitment ltd
/office duties including preparing documents, producing files and filing Incoming phone calls & emails over various inboxes Allocation of works to engineers Working to response times to meet contractual SLA agreements Providing support obtaining accreditations and certifications Collating health, safety and compliance documentation Assisting with quality procedures to obtain ISO standards (in future) Jobsheet processing, including forwarding completed reports to More ❯
Employment Type: Permanent
Salary: £26,000
Posted:

Network Engineer

Redhill, Surrey, United Kingdom
ISR RECRUITMENT LIMITED
managing networks including at least some of the following systems: Fortinet Fortigate Firewalls (FortiManager, FortiAnalyzer), Cisco Routers (29xx, 83xx,4xxx, IOS-XE), Cisco Switches (29xx, 93xx),Crypto, VPN, IP SLA, BGP,OSPF, IPSEC, VOIP QoS, etc. 3rd line support of all network issues Ability to absorb and quickly gain and retain knowledge of my clients bespoke products and satellite services More ❯
Employment Type: Permanent
Salary: £45000 - £55000/annum (plus company benefits & bonuses)
Posted:

Network Engineer

Redhill, Surrey, England, United Kingdom
Connexa
years' hands-on network design and support experience Strong knowledge of:Fortinet FortiGate (FortiManager, FortiAnalyzer)Cisco Routers and Switches (29xx, 83xx, 4xxx, IOS-XE)IPSEC, VPN, BGP, OSPF, IP SLA, VOIP QoSCertification such as FCSS/FCP and/or CCNA/CCNP or equivalentConfident communicator with excellent customer support skillsA can-do attitude, proactive approach and high attention to More ❯
Employment Type: Full-Time
Salary: £45,000 - £55,000 per annum
Posted:

Network Engineer

Redhill, Surrey, South East, United Kingdom
Hybrid / WFH Options
Searchability (UK) Ltd
CCNP, or equivalent (e.g., FCSS/FCP) * Hands-on experience with: - Fortinet FortiGate Firewalls (FortiManager, FortiAnalyzer) - Cisco Routers (29xx, 83xx, 4xxx, IOS-XE) - Cisco Switches (29xx, 93xx) - VPN, IP SLA, BGP, OSPF, IPSEC, VOIP QoS * Strong troubleshooting and documentation skills * Excellent customer support and communication abilities * Organised, proactive, and solution-focused attitude What would be desirable? * Experience with MPLS, 802.1x More ❯
Employment Type: Permanent, Work From Home
Salary: £50,000
Posted:

BMS Engineer

chertsey, south east england, united kingdom
TREVETT PROFESSIONAL SERVICES LTD
PPE requirements. Supervise and Monitor Subcontractors. Keep computer based PPM systems up to date. Operate Permit To Work System where needed. Follow compliance in accordance with KPI's and SLA's. Requirements: Former experience in a Building Services Critical environment, Data Centre specifically. City & Guilds qualification Level 3 Electrical or Mechanical/Electrical Apprentice Experience. Multi Skilled Experience with Mechanical More ❯
Posted:

BMS Engineer

guildford, south east england, united kingdom
TREVETT PROFESSIONAL SERVICES LTD
PPE requirements. Supervise and Monitor Subcontractors. Keep computer based PPM systems up to date. Operate Permit To Work System where needed. Follow compliance in accordance with KPI's and SLA's. Requirements: Former experience in a Building Services Critical environment, Data Centre specifically. City & Guilds qualification Level 3 Electrical or Mechanical/Electrical Apprentice Experience. Multi Skilled Experience with Mechanical More ❯
Posted:

IT Coordinator - Super Organised! - Hybrid, £40k

Surrey, Reigate, United Kingdom
Hybrid / WFH Options
Langley James IT Recruitment
abilities: You can juggle multiple priorities with ease. Highly desirable skills that will set you apart: IT Operational Support Project & Risk Management Reporting and analytics (including Pivot Tables) KPI & SLA Administration IT Governance & Compliance IT Security If you're looking for a role where your organisational prowess genuinely makes a difference, we'd love to hear from you. More ❯
Employment Type: Permanent
Salary: £40000 - £42000/annum
Posted:

Sales Support Coordinator

KT22, Leatherhead, Surrey, United Kingdom
Bytes
To provide a high level of internal account management & admin support to the sales team, allowing the sales team to achieve target and providing customer excellence by meeting all SLA’s. Collaborate and work closely with our Vendor Alliances Team and Account Managers to help generate incremental business opportunities through strong customer relationships. To ensure clients receive the very best … service levels through both internal account management and procedural efficiency. KEY RESPONSIBILITIES: Be the first point of contact for all incoming customer queries & respond within our standard 4-hour SLA Work collaboratively with your aligned Account Manager and our Vendor Alliances team on all licensing requests and presenting these back to the customer Work in collaboration with our Legal & Contract … ordinate and liaise with other internal departments where they own a specific process and ensure the customer is in receipt of the necessary tools/information within the business SLA Ensure any contracted or agreed monthly reports are compiled and distributed in advance of effective date To advise customers on licensing procedures and discuss purchasing options with them Management of More ❯
Employment Type: Permanent
Salary: £27000 - £32000/annum
Posted:

Adobe Operations Coordinator

Leatherhead, England, United Kingdom
Bytes Software Services
Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people More ❯
Posted:

Adobe Operations Coordinator

guildford, south east england, united kingdom
Bytes Software Services
Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people More ❯
Posted:

Field Engineer

Croydon, Surrey, South East, United Kingdom
REC-REVOLUTION LTD
and support of the following: Calibration and verification of Datalogic, and Bizerba Scanner Scales to strict metrological standards in various Teir 1 and Tier 2 supermarkets within the UK. SLA driven Support into Retail outlets. IMAC - Install, Move, Add and Change of retail weighing scales, scanners, PEDs, PCs. Project work including retail weighing scales, Scanners, PEDs and PC Rollouts. Providing … holdings are always sufficient to ensure that you can achieve first time fix resolutions in most site visits. Working with other members of your team to ensure that regional SLA targets are consistently achieved, and that customers satisfaction levels are consistently high. Always representing the company to the highest possible standards by taking pride in your work and pride in … delivering truly outstanding levels of customer service. Managing your workload to achieve the SLA's in the most efficient way. To be successful in this role you will need to demonstrate the following values: Trust & Transparency - An open and honest approach to all you do is vital to everything we do for our customers and for each other. Drive for More ❯
Employment Type: Permanent
Salary: £26,000
Posted:

Field Engineer

surrey, south east england, united kingdom
REC-REVOLUTION LTD
and support of the following: Calibration and verification of Datalogic, and Bizerba Scanner Scales to strict metrological standards in various Teir 1 and Tier 2 supermarkets within the UK. SLA driven Support into Retail outlets. IMAC - Install, Move, Add and Change of retail weighing scales, scanners, PEDs, PCs. Project work including retail weighing scales, Scanners, PEDs and PC Rollouts. Providing … holdings are always sufficient to ensure that you can achieve first time fix resolutions in most site visits. Working with other members of your team to ensure that regional SLA targets are consistently achieved, and that customers satisfaction levels are consistently high. Always representing the company to the highest possible standards by taking pride in your work and pride in … delivering truly outstanding levels of customer service. Managing your workload to achieve the SLA's in the most efficient way. To be successful in this role you will need to demonstrate the following values: Trust & Transparency- An open and honest approach to all you do is vital to everything we do for our customers and for each other. Drive for More ❯
Posted:

Field Engineer

Kingston Upon Thames, Surrey, England, United Kingdom
Rec-Revolution Limited
and support of the following: Calibration and verification of Datalogic, and Bizerba Scanner Scales to strict metrological standards in various Teir 1 and Tier 2 supermarkets within the UK. SLA driven Support into Retail outlets. IMAC - Install, Move, Add and Change of retail weighing scales, scanners, PED’s, PC’s. Project work including retail weighing scales, Scanners, PED’s and … holdings are always sufficient to ensure that you can achieve first time fix resolutions in most site visits. Working with other members of your team to ensure that regional SLA targets are consistently achieved, and that customer’s satisfaction levels are consistently high. Always representing the company to the highest possible standards by taking pride in your work and pride … in delivering truly outstanding levels of customer service. Managing your workload to achieve the SLA's in the most efficient way. To be successful in this role you will need to demonstrate the following values: Trust & Transparency - An open and honest approach to all you do is vital to everything we do for our customers and for each other. Drive More ❯
Employment Type: Full-Time
Salary: £27,300 - £28,250 per annum
Posted:
SLA
Surrey
10th Percentile
£23,500
25th Percentile
£25,125
Median
£31,000
75th Percentile
£36,688
90th Percentile
£36,750