14 of 14 DemandTrendPermanent Service Management Jobs in Surrey

Join us as a Service Desk Analyst. At Peregrine, were always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector we are always in search of the best talent to place, now. How … our portfolio of clients as a specialist consultant, working on a wide array of complex projects across multiple industries. The Role: We are seeking a proactive and customer-focused Service Desk Analyst to join our Service Management team. In this role, you will deliver prompt and professional solutions for customer requests and be the first point of … contact for our internal and external users, providing essential technical support. You will receive, triage, and resolve a wide range of IT-related incidents and service requests, ensuring a smooth and efficient user experience. Your ability to communicate effectively, diagnose issues, and escalate appropriately will be crucial to your success. Responsibilities: Incident Management: Receive and log all incoming More ❯

Technology Service Desk Engineer Epsom/Hybrid Technology Permanent Full Time Competitive salary, depending on experience 37.5 Hours Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It … patients, members, and customers. We provide you with the support and opportunities to build a rewarding career while making a positive impact on people's lives. As a Technology Service Desk Engineer reporting to the Service Desk Manager, you will be part of a dynamic team responsible for providing exceptional support services to our organisation. This role isn … t a standard Service Desk role just logging tickets, but about using your technical ability to push to automate and streamline the support we deliver to the charity. This is an exciting opportunity to contribute to the revolution of technology support services and enhance the efficiency and productivity of our employees, ultimately improving patient care. As our Technology Service More ❯

Staines, Surrey Contract: 12 months, full-time (40 hours per week) We are seeking a Technical Support Engineer – Automation to join a dynamic technology team delivering cutting-edge IT service management solutions. In this role, you’ll be working with cloud technologies, complex technical environments, and collaborating across teams to ensure customers receive top-tier support. What you … ll be doing: Providing technical support to users and administrators of a leading IT service management platform. Contributing to best practices for delivering exceptional support services. Troubleshooting and resolving challenging technical issues with minimal supervision. Acting as a customer advocate, prioritising and managing incidents and escalations. Working closely with operations and engineering teams to develop and improve tools … Experience with troubleshooting tools (e.g., Wireshark, Traceroute). Proficiency in object-oriented programming (Java preferred). Ability to analyse log files and apply standard debugging concepts. Familiarity with incident management, knowledgebase usage, defect management, and escalation processes. Excellent written and verbal communication skills. Why join? This role offers the opportunity to work at the forefront of enterprise technology More ❯

and aligned with the dynamic needs of the maritime and port services industry, delivering high performance across a complex, 24/7 operational landscape. Duties and Responsibilities: Infrastructure & Cloud Management * Lead the architecture and lifecycle management of hybrid infrastructure supporting all operations, both onshore and offshore. * Oversee cloud infrastructure (e.g., Microsoft Azure) for scalability, performance, and disaster resilience … contact centres, maritime radio integration, and unified communications platforms like Microsoft Teams. * Maintain continuous communication coverage and resilience for mission-critical operational systems in real-time port environments. IT Service Management * Oversee operational excellence in IT service delivery, applying ITIL principles to support change, incident, and problem management in both office and field environments. * Define and … monitor SLAs and KPIs aligned to the uptime demands of port infrastructure, vessels, and ERP environments. * Collaborate with logistics and operations teams to maintain IT service reliability for crane automation, yard management systems, and terminal access control. Cybersecurity & Compliance * Collaborate with the cybersecurity function to secure infrastructure against threats targeting critical national infrastructure, including OT (Operational Technology) environments. More ❯

will work with This team is responsible for safeguarding the company's digital assets and ensuring robust cyber resilience. They cover various aspects of cybersecurity, including threat and exposure management, security engineering, cyber incident response, security DevOps, and insider threat. Each team has specific responsibilities and areas of focus, collaborating closely with other digital security teams and business units … enhance security configurations, network detection and response systems and threat hunting capabilities. Ensure key customers across the organisation benefit from and make decisions based on threat insights, enabling attack service management to reduce the likelihood of a successful attack. What you will need to be successful (experience and qualifications) Expert level knowledge of intelligence analysis principles and demonstrated … is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Automation system digital security, Client Counseling, Conformance review, Digital Forensics, Incident management, incident investigation and response, Information Assurance, Information Security, Information security behaviour change, Intrusion detection and analysis, Legal and regulatory environment and compliance, Risk Management, Secure development, Security administration More ❯

will work with This team is responsible for safeguarding the company's digital assets and ensuring robust cyber resilience. They cover various aspects of cybersecurity, including threat and exposure management, security engineering, cyber incident response, security DevOps, and insider threat. Each team has specific responsibilities and areas of focus, collaborating closely with other digital security teams and business units … enhance security configurations, network detection and response systems and threat hunting capabilities. Ensure key customers across the organisation benefit from and make decisions based on threat insights, enabling attack service management to reduce the likelihood of a successful attack. What you will need to be successful (experience and qualifications) Expert level knowledge of intelligence analysis principles and demonstrated … is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Automation system digital security, Client Counseling, Conformance review, Digital Forensics, Incident management, incident investigation and response, Information Assurance, Information Security, Information security behaviour change, Intrusion detection and analysis, Legal and regulatory environment and compliance, Risk Management, Secure development, Security administration More ❯

will work with This team is responsible for safeguarding the company's digital assets and ensuring robust cyber resilience. They cover various aspects of cybersecurity, including threat and exposure management, security engineering, cyber incident response, security DevOps, and insider threat. Each team has specific responsibilities and areas of focus, collaborating closely with other digital security teams and business units … enhance security configurations, network detection and response systems and threat hunting capabilities. Ensure key customers across the organisation benefit from and make decisions based on threat insights, enabling attack service management to reduce the likelihood of a successful attack. What you will need to be successful (experience and qualifications) Expert level knowledge of intelligence analysis principles and demonstrated … is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Automation system digital security, Client Counseling, Conformance review, Digital Forensics, Incident management, incident investigation and response, Information Assurance, Information Security, Information security behaviour change, Intrusion detection and analysis, Legal and regulatory environment and compliance, Risk Management, Secure development, Security administration More ❯

the business units within the group, with a particular focus on the Central Functions IT portfolio. This is a unique opportunity for a technology leader with strong stakeholder engagement, service management, and project delivery experience to shape the relationship between IT and operational teams. Reporting into senior IT leadership and working closely with the C-suite, the role … will ensure that IT services and projects deliver measurable value to the organisation. You'll also help define and deliver a service framework that aligns with business critically, strategic goals, and operational impact. Key Responsibilities Build trusted relationships across Central Functions and vertical teams such as Finance, HR and Pest Control. Act as a strategic advisor-translating business needs … into IT priorities and influencing road map decisions. Facilitate strategic engagement sessions with senior stakeholders and third-party partners. Monitor and review service performance to ensure continued relevance and value delivery. Serve as an escalation point for service issues, ensuring timely and effective resolution. Lead or support the delivery of IT and digital transformation projects-focusing on measurable More ❯

Are you ready to join a fast-growing company with a strong mission to drive sustainability and innovation? 🌱🌍 At CHG-MERIDIAN, we are pioneers in financial solutions and equipment management across the IT, Industrial, and Healthcare sectors. Our leasing solutions empower businesses with advanced technology while promoting sustainability throughout. ♻️ The Team Leader – Operations (TL Ops) manages and develops the … activities. The role focuses on delivering operational efficiency, maintaining customer satisfaction, and ensuring strong performance across the leasing lifecycle, including lease administration, invoicing, end-of-lease processes, and customer service management. The TL Ops drives process improvements, standardization, and automation to build a scalable operations function while maintaining accurate performance reporting and fostering collaboration with regional teams and stakeholders. … Key Responsibilities: Oversee OPS team performance, ensuring SLA and KPI targets are met. Manage workload allocation, queue management, and case escalation. Deliver periodic operational reporting and communicate performance trends. Act as escalation point for internal/external stakeholders. Collaborate regionally to standardize processes and improve efficiency. Represent OPS in local and customer workshops. Lead, coach, and develop team members More ❯

Are you ready to join a fast-growing company with a strong mission to drive sustainability and innovation? 🌱🌍 At CHG-MERIDIAN, we are pioneers in financial solutions and equipment management across the IT, Industrial, and Healthcare sectors. Our leasing solutions empower businesses with advanced technology while promoting sustainability throughout. ♻️ The Team Leader – Operations (TL Ops) manages and develops the … activities. The role focuses on delivering operational efficiency, maintaining customer satisfaction, and ensuring strong performance across the leasing lifecycle, including lease administration, invoicing, end-of-lease processes, and customer service management. The TL Ops drives process improvements, standardization, and automation to build a scalable operations function while maintaining accurate performance reporting and fostering collaboration with regional teams and stakeholders. … Key Responsibilities: Oversee OPS team performance, ensuring SLA and KPI targets are met. Manage workload allocation, queue management, and case escalation. Deliver periodic operational reporting and communicate performance trends. Act as escalation point for internal/external stakeholders. Collaborate regionally to standardize processes and improve efficiency. Represent OPS in local and customer workshops. Lead, coach, and develop team members More ❯

a hybrid role based in their Guildford office. We offer extensive training, including online, classroom, and in-house courses, leading to nationally recognized qualifications in areas such as Project Management, Agile methodologies, Business Analysis, IT Service Management, Cyber Security, and Technology Procurement. Responsibilities Providing technical assurance that proposed solutions are fit for purpose. Developing new architectures to … mitigate risks posed by emerging technologies and business practices. Advising clients on information assurance, architectural issues, and risks. Supporting the development of Risk Management Accreditation Document Sets (RMADS). Scoping security testing activities, explaining findings, and recommending remedial actions to stakeholders. Investigating security incidents. Promoting security awareness within project teams and the organization. Candidate requirements: HMG Security Policy Framework More ❯

Kickstart Your IT Career with a Thriving Managed Service Provider! Do you have the passion, energy, and drive to excel in IT support? If you're ready to take the first big step in your IT career, this is your chance! Our client, a fast-growing Managed Service Provider in Redhill, is expanding their team. They manage over … bonus Company laptop Ongoing training & development Regular team social events What You’ll Do Be the friendly and knowledgeable first point of contact for customers Log, manage, and resolve service requests using an IT Service Management tool Develop customer guides, knowledge bases, and internal processes Gain hands-on experience with Windows, Office 365, networking, virtualization, software updates More ❯

as we expand our team and scale our technology worldwide. About Selected Interventions We're a software and services company powering the environmental sector through our class-leading ECHO Service Management Framework. Built on a Microsoft stack and deployed via Azure, ECHO supports field service operations for global, multi-billion turnover companies. What Makes Us Different We More ❯

agile team contributing to software that makes a meaningful difference. About Selected Interventions We're a software and services company powering the environmental sector through our class-leading ECHO Service Management Framework. Built on a Microsoft stack and deployed via Azure, ECHO is used by global, multi-billion turnover companies to manage complex field operations through a seamless … analysts, and fellow engineers to deliver solutions that meet customer needs and align with our product and technical strategies. Day-to-Day Responsibilities • Collaborate across teams to ensure smooth service delivery and software releases. • Deliver high-quality, maintainable mobile software. • Follow coding standards and best practices. • Apply modern development standards to improve our mobile apps. • Participate in code reviews More ❯