13 of 13 Permanent Customer Service Jobs in Swindon

We are looking for a self-motivated Customer Service Advisor with a minimum of 1 years experience for an existing client based in Swindon to start immediately. Our clients provides technical services to end users and schools across the UK and are looking for an enthusiastic self-driven confident customer service advisor to work alongside a … busy team helping to provide exceptional service to clients via email and phone with enquiries and updates. Details: Role: Customer Service Advisor Pay Rate: £12.21 ph Location: Swindon (on bus route) Hours: 9am - 5pm. Monday - Friday Responsibilities: · Booking/updating service requests onto our call management system. · Contacting customers i.e. end users, Schools, Universities and couriers. … Arrange the collection and returns of equipment/devices. · Managing customer enquiries and expectations. · Liaising with couriers & other 3rd parties. · Communicating statuses back and forth with internal service support team who manage the customer accounts. Requirements: · Previous experience in customer service facing role (1 year) · Strong communication skills, both verbal and written. · Ability to analyze More ❯

two days will look the same. One day you might be servicing fire extinguishers or a fire panel, and the next, carrying out a full takeover of a new customer site. Whilst there may be a need for flexibility for urgent jobs, you'll manage your own diary, booking work directly with customers and enjoying real flexibility to balance … occasional nearby travel for national accounts. You'll take your van home daily and work independently, supported by the franchise owner and the wider Jackson network. Key Responsibilities Install, service, and maintain fire alarms, extinguishers, emergency lighting, and fire doors. Install, service, and maintain intruder alarms, CCTV, and access control systems. Carry out full service takeovers for … new customers, testing and recording all systems. Work with autonomy to plan and manage your own diary, booking work directly with customers. Deliver a consistently high standard of customer service, building trust and long-term relationships. Ensure all work is carried out to NSI Gold standards and in line with compliance requirements. Complete documentation and reports accurately using More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through More ❯

Service Desk Support Engineer Job Description Our client is seeking a proactive and customer-focused Service Desk Support Engineer to join their team in providing 24/7/365 support for end users. The ideal candidate will be responsible for delivering high-quality technical support, troubleshooting and resolving IT issues, and ensuring minimal downtime for users … Document all support requests and resolutions in the ticketing system, ensuring accuracy and completeness. Contribute to the development of internal knowledge base articles and user guides to improve self-service and troubleshooting. Communicate with end-users to update them on the status of open issues and provide clear instructions for resolution. Prioritise and escalate unresolved issues to other support … as necessary. Monitor system alerts and perform routine checks to ensure IT services are running optimally. Collaborate with other departments and IT teams to resolve complex issues and improve service delivery. Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines. Provide excellent customer service, maintaining a professional demeanour and ensuring high user More ❯

Filtering (desired), MECM/TANIUM (desired), Veeam Backup, overall AV Solutions (Trend, Falcon CS), Monitoring & DEX platforms such as SolarWinds, ControlUp, Splunk, Strong Hardware proficiency (Ex: Synergy, Nimble, Brocade, Service BAU requests. Securing systems to Cyber Essentials, PCI DSS and ISO27000 standards through audits, vulnerability scanning and remediation Documentation, creation, update and keeping to date. Assist in the migration … Strong communication skills both verbal and written Be able to think ‘out of the box’, providing creative ideas and solutions Team player and driven by success, aiming for quality service Experience in a Call Centre environment or similar would be advantageous Required skills SC clearance/SC clearance capable is a big advantage. Windows Server 2016+, configuration, administration and … Windows Terminal Server/RDS desirable Linux administration desirable Knowledge and experience of Role Based Access MS Azure Associate/Expert desirable Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and add value to our client’s service by delivering great customer service and solutions More ❯

JOB TITLE: Shift Leader Service Desk Support Engineer LOCATION: Swindon SALARY: £32,500 to £35,000 per annum. WAY OF WORKING: Hybrid THE BUSINESS: Our client is a leading UK managed IT services provider delivering secure, high-performance infrastructure, cloud, and support solutions for highly regulated sectors. This position operates on a 24/7 rotating shift schedule, covering … Success in the role requires flexibility, commitment, and a positive, can-do attitude toward changing hours. THE SHIFT LEADER SUPPORT ENGINEER OPPORTUNITY: We’re looking for a hands-on Service Desk Shift Leader to manage a 24/7 support team, ensuring fast, effective resolution of IT issues. You’ll lead by example, providing technical guidance, maintaining high service standards, and keeping systems running smoothly in a dynamic environment. RESPONSIBILITIES Lead and support a team of service desk technicians, ensuring incidents are logged, prioritised, and resolved within SLAs. Act as the escalation point for complex or high-priority issues, providing hands-on technical guidance and mentoring. Maintain high service standards through effective communication, documentation, and adherence More ❯

JOB TITLE: Deputy Shift Leader Service Desk Support Engineer LOCATION: Swindon SALARY: £30,000 to £32,500 per annum. WAY OF WORKING: Hybrid THE BUSINESS: Our client is a leading UK managed IT services provider delivering secure, high-performance infrastructure, cloud, and support solutions for highly regulated sectors. This position operates on a 24/7 rotating shift schedule … the role requires flexibility, commitment, and a positive, can-do attitude toward changing hours. THE DEPUTY SHIFT LEADER SUPPORT ENGINEER OPPORTUNITY: We’re seeking a proactive Deputy Shift Leader Service Desk Engineer to help manage our 24/7 support desk. You’ll lead the team during shifts, resolve technical issues efficiently, and ensure excellent customer service - ideal for a skilled engineer ready to step into a leadership role. RESPONSIBILITIES Support the Shift Leader in managing daily service desk operations and deputise when required. Lead and guide the team to resolve incidents efficiently and meet SLAs. Act as the escalation point for complex technical issues. Ensure accurate ticket management, documentation, and knowledge sharing. Collaborate with More ❯

+ full benefits At tmGroup , we make conveyancing technology and data simple. We provide tools and support that help teams work efficiently and deliver great service to clients. We are looking for a Client Services Trainer to join our Client Services team. In this key role, you will lead the design and delivery of training programs across onshore and … offshore teams, supporting colleagues to develop skills, improve performance, and provide excellent service to clients. What you’ll do Identify and assess training needs across the Client Services team, working with managers and subject matter experts to understand skills gaps and business priorities. Develop and deliver tailored training programs for individuals and departments that support professional growth and team … learning opportunities. Embed tmGroup’s values in all training activities, promoting a culture of professionalism, respect, and continuous improvement. About you Proven experience in training and development, ideally in customer service or conveyancing. Knowledge of adult learning principles and training methods. Strong written and verbal communication skills suitable for diverse audiences. Experienced in producing training materials, process documents More ❯

will include face-to-face meetings/1-2-1s and visits to client sites in which they operate. This would suit a candidate with strong communication and customer service skills, looking to gain experience in a Sales and Account Management. Previous experience working in the IT Recruitment sector would be highly desirable. Scope of Role: Resource … Management - Hold monthly meetings and performance reviews with Contractors, and be a direct point of contact for queries. Build strong working relationships, providing a professional and friendly service to promote a positive experience for all. Support the Account Director with Resource Planning and seeking out new opportunities for Resource deployment. Contractor Onboarding/Offboarding - Support the process for onboarding … across the account team, and liaise with Commercial and Finance teams to ensure necessary paperwork is in place and payments are processed on time. Skills & Experience: Experience in a customer facing role; excellent communication skills are paramount. Administration background with a focus on customer service. Strong attention to detail Advanced Excel skills. Pro-active approach to solving issues. More ❯

Helpdesk role (1st/2nd line). Strong knowledge of Windows operating systems, Microsoft 365, and common business applications. Confident troubleshooting hardware, networking, and connectivity issues. Excellent communication and customer service skills - approachable and proactive. What's on offer: Salary up to £35,000 Long-term career progression within a stable and respected employer Supportive team culture with More ❯

Billing Manager, stepping in when needed and helping the team grow stronger every day. What makes you a great fit: Exceptional organisational and communication skills Passion for delivering outstanding customer service Ability to prioritise tasks effectively Team player with a hands-on attitude Flexible and open to new challenges Comfortable working independently Sharp attention to detail Key responsibilities … Maintain and update the purchase ledger with accurate transaction records Generate and process invoices promptly and accurately Collaborate with internal teams to ensure billing accuracy Provide responsive support to customer inquiries Ensure data integrity within the CRM system Manage asset and contract records post-order completion Assist in training new and existing team members Support the Billing Manager during … breakfast & fresh fruit, eye-care vouchers, financial wellbeing support Who we are: Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences. Our values: We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration. ED&I: We are committed to equity, diversity, and inclusion, and we encourage More ❯

Boilers will involve: Role of Technical Advisor is to provide remote technical support for oil and gas heaters to customers, domestic end users and engineers. Ensure high levels of customer satisfaction through professional, timely, and quality service. Deliver high quality solutions and fixes for oil and gas heaters. Have a high level of understanding of legacy oil and gas … boilers Ideally have any ofthe following; OFTEC certification, F-Gas qualification, Unvented Hot Water (G3) certification, Part P electrical qualification Strong diagnostic and problem-solving skills. Excellent communication and customer service skills. A highly motivated individual, who is flexible and has an excellent work ethic Mitchell Maguire is a specialist Construction Recruitment Consultancy, dealing exclusively with Construction Jobs More ❯

Holidays This is a superb opportunity for an experienced Field Engineer looking for a supportive and interesting working environment and company culture. The business offers stability, support, variety, quality customer engagement and a clear remit of responsibility and autonomy. Due to continued growth and new contract wins we are expanding our base of Verification Field Engineers in the UK. … opportunity for an experienced field engineer who is looking for a role that will allow them to work with a variety of retail weighing scales across a variety of customer sites. Verification Filed Engineer Responsibilities: The role is varied, and no two days will be the same. You will need to be able to demonstrate experience and understanding in … customers satisfaction levels are consistently high. Always representing the company to the highest possible standards by taking pride in your work and pride in delivering truly outstanding levels of customer service. Managing your workload to achieve the SLA's in the most efficient way. To be successful in this role you will need to demonstrate the following values: Trust More ❯