Customer Service Jobs in Swindon

Customer Service
Wiltshire > Swindon

The table below provides summary statistics for permanent job vacancies advertised in Swindon requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 22 May 2025, comparing them to the same period in the previous two years.

6 months to
22 May 2025
Same period 2024 Same period 2023
Rank 21 21 25
Rank change year-on-year 0 +4 +41
Permanent jobs citing Customer Service 8 32 26
As % of all permanent jobs advertised in Swindon 5.84% 6.94% 6.77%
As % of the Processes & Methodologies category 6.61% 8.77% 7.62%
Number of salaries quoted 2 30 19
10th Percentile - £21,750 £26,650
25th Percentile £30,000 £25,468 £34,375
Median annual salary (50th Percentile) £32,000 £27,500 £49,500
Median % change year-on-year +16.36% -44.44% +65.00%
75th Percentile £34,000 £33,750 £51,750
90th Percentile - £48,970 £57,000
Wiltshire median annual salary £40,000 £30,000 £35,000
% change year-on-year +33.33% -14.29% +16.67%

All Process and Methodology Skills
Swindon

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Swindon.

Permanent vacancies with a requirement for process or methodology skills 121 365 341
As % of all permanent jobs advertised in Swindon 88.32% 79.18% 88.80%
Number of salaries quoted 84 310 225
10th Percentile £36,475 £26,250 £32,500
25th Percentile £51,438 £31,250 £41,500
Median annual salary (50th Percentile) £62,500 £49,750 £50,000
Median % change year-on-year +25.63% -0.50% +5.26%
75th Percentile £68,568 £60,000 £63,750
90th Percentile - £70,000 £75,000
Wiltshire median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

Customer Service
Job Vacancy Trend in Swindon

Job postings citing Customer Service as a proportion of all IT jobs advertised in Swindon.

Job vacancy trend for Customer Service in Swindon

Customer Service
Salary Trend in Swindon

3-month moving average salary quoted in jobs citing Customer Service in Swindon.

Salary trend for Customer Service in Swindon

Customer Service
Co-occurring Skills and Capabilities in Swindon by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (12.50%) Microsoft Office
Cloud Services
1 5 (62.50%) Azure
2 2 (25.00%) Entra ID
2 2 (25.00%) Microsoft 365
Communications & Networking
1 4 (50.00%) Firewall
2 1 (12.50%) LAN
2 1 (12.50%) WAN
2 1 (12.50%) Wireless
2 1 (12.50%) WLAN
General
1 4 (50.00%) Social Skills
2 1 (12.50%) Back Office
Job Titles
1 4 (50.00%) 2nd Line Support
1 4 (50.00%) 2nd Line Support Analyst
1 4 (50.00%) Analyst
1 4 (50.00%) Support Analyst
2 2 (25.00%) Installations Engineer
2 2 (25.00%) Security Engineer
3 1 (12.50%) 3rd Line Engineer
3 1 (12.50%) Desktop Support
3 1 (12.50%) Desktop Support Technician
3 1 (12.50%) Desktop Technician
3 1 (12.50%) Support Technician
Miscellaneous
1 2 (25.00%) CCTV
Operating Systems
1 2 (25.00%) Windows
1 2 (25.00%) Windows 10
2 1 (12.50%) Apple iOS
2 1 (12.50%) Mac OS
Processes & Methodologies
1 5 (62.50%) Cybersecurity
1 5 (62.50%) Ticket Management
2 4 (50.00%) Problem-Solving
3 2 (25.00%) ITIL
4 1 (12.50%) Analytics
4 1 (12.50%) Change Management
4 1 (12.50%) Continuous Improvement
4 1 (12.50%) Customer Acquisition
4 1 (12.50%) Customer Experience
4 1 (12.50%) Patch Management
4 1 (12.50%) Problem Management
4 1 (12.50%) Root Cause Analysis
4 1 (12.50%) Service Delivery
4 1 (12.50%) Software Deployment
Qualifications
1 1 (12.50%) CTC Cleared
1 1 (12.50%) Degree
1 1 (12.50%) SC Cleared
1 1 (12.50%) Security Cleared
Quality Assurance & Compliance
1 1 (12.50%) SLA
System Software
1 1 (12.50%) Active Directory
Systems Management
1 1 (12.50%) Microsoft Intune
Vendors
1 6 (75.00%) Microsoft
2 1 (12.50%) Apple
2 1 (12.50%) Cisco