19 of 19 Permanent ITSM Jobs in the Thames Valley

learning. Up to date IT technical qualifications e.g. MCSA, MCSE, MCITP, CCNA (or equivalent qualification/relevant experience). Evidence of continual personal development and specialist knowledge. Desirable IT Service Management qualification e.g. ITIL Foundation (or equivalent qualification/relevant experience). Project Management qualification e.g. Prince 2 Foundation. Experience Essential Significant experience working in a complex IT environment. Advanced More ❯

Qualifications: Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience). 3+ years of experience in enterprise application support or IT operations. Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools. Understanding of access management, patch management, and vulnerability remediation processes. Familiarity with ITIL practices (Incident, Problem, Change, and Configuration Management). Strong troubleshooting, analytical More ❯

in relevant modules or system administration. Experience with large-scale system implementations, migrations, or upgrades. Exposure to other enterprise tools such as ServiceNow, Salesforce, or Workday. Background in IT service management (ITIL or equivalent). Terms of Appointment You must be eligible to work in the UK . You must be based in, or within easy commuting distance of, the More ❯

in relevant modules or system administration. Experience with large-scale system implementations, migrations, or upgrades. Exposure to other enterprise tools such as ServiceNow, Salesforce, or Workday. Background in IT service management (ITIL or equivalent). Terms of Appointment You must be eligible to work in the UK . You must be based in, or within easy commuting distance of, the More ❯

to build and maintain good relationships with all levels of service management, the customer and Computacenters internal service providers Skills in the areas of IT Infrastructure Services and IT Service Management (ITIL) Basic experience in the analysis, design and optimization of process flows Ability to present performance measurably Basic knowledge of common service management tools ITIL V4 Foundation certification or More ❯

skills Ability to assist with Service Integration process (new business) The ideal candidate will have proven experience and skills in ITIL Change Incident and Problem Management, as well as ITSM/Service Now tooling. You will be a flexible and proactive team member who takes a pragmatic approach to challenges and workload. Leverage your technical expertise and collaborate with the More ❯

and governance reporting. Required Skills & Experience Strong expertise in enterprise networking (WAN, LAN, WLAN) and SDN technologies. Hands-on experience with Cisco, Juniper, and modern network platforms. Familiarity with ITSM processes and tools (e.g., ServiceNow). Knowledge of security compliance and risk management in large-scale networks. Excellent communication and stakeholder management skills. Certifications (Preferred) CCNP/CCIE or equivalent. More ❯

Manage various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. Administer backup technologies and antivirus/security software. Execute cable patching and utilize remote access tools. Leverage ITSM tools for streamlined service delivery. Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. Possess outstanding customer service and communication aptitudes. Display a fervent dedication to their profession More ❯

SAFe) with 2+ years applied experience. · Certified Project Management Professional (e.g., PMP, PRINCE2) or similar experience · Strong facilitation skills with experience running workshops and project ceremonies. · Deep familiarity with ITSM and process transformation projects. · Demonstrated experience leading customer-facing engagements in a consultancy or partner setting. Technical Competency Expectations: · Proficient in ServiceNow platform, core modules, out-of-the-box processes More ❯

leadership role. Strong technical background across Office 365, Active Directory, and related enterprise systems. Proven experience managing large-scale endpoint environments and infrastructure projects. Strong understanding of IT governance, ITSM/ITIL best practices, and cybersecurity frameworks. Vendor and stakeholder management experience within a customer-focused enterprise environment. Excellent communication skills with the ability to translate technical issues into business More ❯

presales, solution architecture, or consulting within IT Infrastructure or EUC domains Proven experience designing and delivering device lifecycle management and DaaS solutions at scale Hands-on exposure to ServiceNow ITSM/ITOM , asset workflows, and integration Experience with smart locker/vending machine integrations for IT hardware logistics Knowledge of FSO/TechBar models , resource planning, and IT support automation More ❯

steps. Overcoming risks and any issues found during testing. To be successful in the role you will: Have previous experience of software testing, manual or automated, ideally with ServiceNow - ITSM, CSM. Working experience of test and defect management tools, ideally Jira, Zephyr or DevOps. An understanding of ITIL, and experience of advising best practices, methodologies and test execution. Knowledge & experience More ❯

the MITRE ATT&CK Framework and Cyber Kill Chain. Ability to communicate technical information clearly to both technical and non-technical audiences. Awareness of cloud computing, networking, firewalls and ITSM processes. Even if you don’t tick every box, don’t let that hold you back. If this sounds like your kind of challenge, we’d genuinely love to hear More ❯

defect management. Ability to analyse requirements and translate them into effective test scenarios. Hands-on experience with Service now implementations, and testing. Experience testing across multiple modules such as ITSM or instances. Attention to detail, proactive problem-solving, and strong communication skills. Please note: The ideal candidate will have experience working on implementations, preferably with ServiceNow. Interview process: One interview More ❯

is desirable Minimum 5-7 years of sales experience; preferably in an outbound/field executive SaaS software sales environment. Domain knowledge in the field of SaaS, CRM, or ITSM is advantageous Experience managing the sales cycle from business champion to the C-level Showed consistent overachievement of sales goals in a large geographic territory selling a technical product The More ❯

Here at Stonewater, we are seeking an IT Service Desk Manager to be responsible for managing and supporting the frontline IT service team. Managing both the IT Service Desk and Field Engineers to deliver a first-class service experience across More ❯

Reach: Engage with top-tier clients across multiple sectors. Your Role: Boost Sales: Drive growth and manage key client accounts. Tailor Solutions: Present and customize our cutting-edge IT Service Management offerings. Build Relationships: Connect with C-level executives and become a trusted industry advisor. What You Bring: A proven track record in Service Desk sales. A strong ability to More ❯

Windows/Desktop Support Engineer 5-Days onsite in London 6 Month Contract Start Date - ASAP Rate - £250/Day Required Skills & Experience: Proficiency in Microsoft Office applications (e.g., Excel, Teams) and broader Microsoft 365 suite. Strong interpersonal skills with More ❯

Full-time Overview We’re seeking a Senior Consultant to support the delivery of AI-enabled business and ServiceNow transformation programmes. The role blends technical and functional responsibilities across ITSM, CSM, and HR workflows, with a focus on project delivery, business analysis, and stakeholder management. You’ll help shape and deliver enterprise service transformation initiatives from discovery through to implementation. … Lead workshops to define requirements, analyse processes, and identify opportunities for automation and improvement. Translate business needs into ServiceNow solution designs, user stories, and delivery plans. Oversee delivery of ITSM, CSM, and HR initiatives, ensuring alignment with business objectives and timelines. Collaborate with technical teams on configuration, testing, and deployment activities. Track KPIs and support adoption to ensure measurable transformation … outcomes. Skills & Experience 4–8 years’ experience in ServiceNow delivery, ITSM/CSM/HR projects, or digital transformation consulting. Strong understanding of enterprise service management processes and agile delivery methods. Excellent communication, stakeholder engagement, and analytical skills. Certifications such as ITIL, Agile/Scrum, or Business Analysis are advantageous. More ❯