DemandTrendPermanent ITSM Jobs in the Thames Valley

1 to 25 of 26 DemandTrendPermanent ITSM Jobs in the Thames Valley

Workday Project Manager

slough, south east england, united kingdom
Required IT
Agile and Waterfall project management methodologies. Technical Skills : Strong understanding of IT systems, software development life cycle, and infrastructure management. Familiarity with cloud technologies, software development tools, and IT service management frameworks (e.g., ITIL). Project Management Tools : Experience with project management tools like ADO, Jira, MS Project, Asana, or similar. Leadership : Strong leadership, communication, and stakeholder management skills. Problem More ❯
Posted:

Service Delivery Manager

Milton Keynes, England, United Kingdom
Managed247
solving skills, with a proactive approach to issue resolution. Experience with service reporting, KPI tracking, and performance improvement. Competence in interpreting and managing service contracts and SLAs. Familiarity with ITSM tools, ServiceNow or Halo PSA Ability to lead, motivate, and develop team members. More ❯
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Service Delivery Manager

high wycombe, south east england, united kingdom
Managed247
solving skills, with a proactive approach to issue resolution. Experience with service reporting, KPI tracking, and performance improvement. Competence in interpreting and managing service contracts and SLAs. Familiarity with ITSM tools, ServiceNow or Halo PSA Ability to lead, motivate, and develop team members. More ❯
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IT Support Technician

Faringdon, Oxfordshire, England, United Kingdom
MFK Recruitment
and customer requests from receipt to resolution and closure. Ensure service level agreements (SLAs) are consistently met. Complete all administrative tasks and documentation promptly. Maintain accurate records using IT Service Management tools. Promote best practices and follow change control processes. Plan and organise workload effectively to maximise productivity. Review progress and performance regularly with the Team Lead. IT Support Technician More ❯
Employment Type: Full-Time
Salary: £26,000 - £28,000 per annum
Posted:

AV & IT Support Analyst

Banbury, Oxfordshire, South East, United Kingdom
Bibby Financial Services
office. This covers IT support for VIPs in solving problems related to software, hardware and AV. Provisioning support. This includes: To work on tickets (Incidents and Service Requests) in ITSM tool providing an excellent hardware and software provisioning service to all BFS employees. To visit UK and other offices as required to assist with the resolution of IT issues that More ❯
Employment Type: Permanent
Salary: £35,000
Posted:

1st Line IT Support Technician

SN7, Faringdon, Oxfordshire, United Kingdom
MFK Recruitment
to resolution and closure To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best practices and adhere to change control process Accurately plan and organise a working week Review scorecard weekly with Team Lead 1st Line IT Support Technician – skills More ❯
Employment Type: Permanent
Salary: £26000 - £28000/annum
Posted:

Head of Data

Milton Keynes, Buckinghamshire, South East, United Kingdom
Hybrid / WFH Options
Network IT
reports and indirect teams, fostering a high-performance culture. Required Experience: 7+ years in IT consulting or technical leadership roles, ideally within complex enterprise environments. Strong experience in IT service management, strategy planning, and business process alignment. Hands-on knowledge of Azure Data Factory, Data Lake , and data pipeline architecture. Proven experience managing data security, access, and regulatory compliance. Familiarity More ❯
Employment Type: Permanent
Salary: £60,000
Posted:

Genesys Senior Business Analyst

slough, south east england, united kingdom
SRC Recruitment Ltd
to define solution scope, functional specifications, and user stories. Support design and configuration of telephony workflows, including IVR, call routing, agent skills, and workforce management aligned with CRM and ITSM workflows. Develop and maintain detailed process maps, use cases, and test plans to validate solution delivery. Drive user acceptance testing (UAT) and coordinate defect management in collaboration with QA teams. More ❯
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Deputy Director Head of Service Operations - DEFRA - SCS1

Reading, Berkshire, United Kingdom
Manchester Digital
major disruption management, including cyber security incidents, and a willingness to support teams out of hours when necessary. Deep understanding of current and emerging IT trends and in particular ITSM practices, and how other enterprises are employing them. Demonstrated ability to develop and execute a strategic staffing plan that ensures the right people are in the right roles at the More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT Applications Analyst

slough, south east england, united kingdom
Hybrid / WFH Options
Larbey Evans
years’ experience in enterprise application support or IT operations within a law firm Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience) Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patch management, and vulnerability remediation processes Familiarity with ITIL practices (Incident, Problem, Change, and Configuration Management) Exposure to application performance More ❯
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Service Desk Analyst

Milton Keynes, Buckinghamshire, England, United Kingdom
Hybrid / WFH Options
MHA
or managed. You will not personally fix each ticket, but you will be responsible for progress and escalation where necessary. You will take calls and log them into our ITSM and allocate them to the relevant colleague if you are unable to do a first-time fix. Applications and selected systems will be passed to your queue for 2nd level More ❯
Employment Type: Full-Time
Salary: Salary negotiable
Posted:

NMC Engineer

Wokingham, Berkshire, South East, United Kingdom
M Group Energy
Proficient in Word, Excel, Visio, and MS Project. Skilled at prioritising tasks within SLAs, working under pressure, and meeting deadlines. Strong problem-solving, communication, and interpersonal skills. Familiar with ITSM (especially Salesforce), SLAs, and reporting. Knowledgeable in high-voltage substations (33kV400kV) and telecom networks. Holds relevant technical and industry-standard qualifications, including ITIL and vendor-accredited certifications. Whats in it More ❯
Employment Type: Permanent
Posted:

Applications Operations Analyst

slough, south east england, united kingdom
Hybrid / WFH Options
Ryder Reid Legal
functional teams to support scalability and performance tuning Ideal Candidate Profile: 3+ years of experience in enterprise application support or IT operations Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools and scripting (e.g., PowerShell More ❯
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Onsite Network Engineer

Reading, Oxfordshire, United Kingdom
Roc Technologies
and discretion at all times. Key Responsibilities Cover early shift routines, including on-site checks and monitoring activities. Use network monitoring tools to detect and flag potential incidents. Maintain ITSM systems with accurate work notes detailing progress and actions. Provide 1st and 2nd line troubleshooting support, escalating when necessary. Perform basic configuration and installation of network devices. Act as remote More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Structured Cabling Estimator

Reading, Berkshire, South East, United Kingdom
Roc Technologies
Corning, Connectix). Networking fundamentals (Aruba, Cisco, Juniper). Experience in secure environments (MOD, Government, Nuclear, etc.) Government procurement processes (MOD frameworks, NEC3/4, JCT). Understanding of ITSM, CRM, and design tools such as ServiceNow. If you have a passion for structured cabling, an eye for detail, and the experience to shape secure infrastructure solutions we want to More ❯
Employment Type: Permanent
Posted:

Structured Cabling Estimator

slough, south east england, united kingdom
Roc Technologies
Corning, Connectix). Networking fundamentals (Aruba, Cisco, Juniper). Experience in secure environments (MOD, Government, Nuclear, etc.) Government procurement processes (MOD frameworks, NEC3/4, JCT). Understanding of ITSM, CRM, and design tools such as ServiceNow. If you have a passion for structured cabling, an eye for detail, and the experience to shape secure infrastructure solutions we want to More ❯
Posted:

Service Desk Analyst

Reading, Berkshire, South East, United Kingdom
Peregrine
API, SOAP) Service Management Expertise: Knowledge of ITIL best practices Expertise in Service Desk delivery best practices Expertise in Service Desk configuration, administration, and usage Strong understanding of IT service management principles Experience in ITSM processes and workflows Proven experience in a Service Desk or IT support role More ❯
Employment Type: Permanent
Posted:

Onsite Network Engineer

Reading, Berkshire, South East, United Kingdom
Roc Technologies
site, you will deliver high-quality service while upholding professionalism and discretion at all times. Key Responsibilities . Use network monitoring tools to detect and flag potential incidents. Maintain ITSM systems with accurate work notes detailing progress and actions. Provide 1st and 2nd line troubleshooting support, escalating when necessary. Perform basic configuration and installation of network devices. Act as remote More ❯
Employment Type: Permanent
Posted:

Junior Project Manager

slough, south east england, united kingdom
Inetum
ll work closely with developers, business analysts, and process owners to help drive successful implementations and continuous improvement initiatives. Key Responsibilities: Assist in planning and executing ServiceNow projects (e.g., ITSM, HRSD, CSM, CMDB, etc.) Support sprint planning, and daily stand-ups in Agile or hybrid environments Maintain project documentation including timelines, RAID logs, and status reports Coordinate with internal teams … implementation reviews and lessons learned sessions Experience: 1–2 years of experience in project coordination or administration, ideally in IT or SaaS environments Familiarity with ServiceNow platform and modules (ITSM, HRSD, etc.) is a plus Understanding of Agile and Waterfall methodologies Strong communication and organizational skills Proficiency in project management tools (e.g., Jira, MS Project, ServiceNow PPM) Preferred Skills: ServiceNow More ❯
Posted:

ServiceNow Developer

slough, south east england, united kingdom
Us3 Consulting
solutions, enabling smarter workflows, and ensuring long-term platform scalability and performance. Summary of Responsibilities ServiceNow Development: Design, build, and maintain modules, configurations, and custom scripts. Process Optimization: Enhance ITSM processes (Incident, Request, Problem, Change) using best practices. User Experience: Improve self-service capabilities through portals and virtual assistants. Integrations: Develop and manage connections with third-party systems via APIs … Information Systems, or a related discipline—or equivalent experience in an enterprise IT environment. 5+ years of experience designing, building, and maintaining ServiceNow solutions. Proficiency in IT Service Management (ITSM), discovery tooling, and system integration. Experience working with employee-facing interfaces and centralized service portals. Solid background in JavaScript, Flow Designer, and advanced scripting within the ServiceNow platform. Practical knowledge More ❯
Posted:

ServiceNow IRM Architect

slough, south east england, united kingdom
HCLTech
to: Integrated Risk Management (IRM): Policy Management, Compliance & Audit Management, Vendor Risk Management, Business Continuity Management. Security Operations (SecOps): Vulnerability Response, Security Incident Response, Security Dashboards. IT Service Management (ITSM). IT Operations Management (ITOM). Customer Service Management (CSM). Integration Design: Design and oversee the implementation of complex integrations between ServiceNow and other enterprise systems, leveraging various integration More ❯
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Senior IT Field Delivery Engineer - Milton Keynes

Bletchley, Buckinghamshire, United Kingdom
Verelogic
KPIs and performance targets as defined for the role. Comply with all local fire, security, and health & safety regulations. Log and manage all incidents using the IT service management (ITSM) tool, ensuring resolution within SLA. Keep up to date with relevant technologies and complete required training. Participate in 24/7 on-call rota where applicable. Be prepared to work More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior IT Field Delivery Engineer - Milton Keynes

Milton Keynes, Buckinghamshire, South East, United Kingdom
Verelogic IT Recruitment
KPIs and performance targets as defined for the role. Comply with all local fire, security, and health & safety regulations. Log and manage all incidents using the IT service management (ITSM) tool, ensuring resolution within SLA. Keep up to date with relevant technologies and complete required training. Participate in 24/7 on-call rota where applicable. Be prepared to work More ❯
Employment Type: Permanent
Posted:

ServiceNow Project Manager

slough, south east england, united kingdom
Alexander Ash Consulting
to senior leadership. Drive continuous improvement in ServiceNow processes and delivery methodologies. Ensure adherence to ServiceNow governance and change management protocols. Requirements: Proven experience managing ServiceNow projects across modules (ITSM, HRSD, ITOM, etc.). Strong understanding of ServiceNow platform capabilities and limitations. ServirceNow Project Management experience Excellent stakeholder management and communication skills. Experience with Agile or Waterfall delivery methodologies. ServiceNow … certifications (e.g., Project Portfolio Management, ITSM) are desirable. PMP, PRINCE2, or equivalent project management certification is a plus. More ❯
Posted:

ServiceNow Developer

Reading, Oxfordshire, United Kingdom
Hybrid / WFH Options
83zero Ltd
cutting-edge solutions that transform how organisations interact with their employees and customers across the ServiceNow platform. Your Role in the Team Platform Development Customise and configure modules across ITSM, HRSD, CSM, and onboarding workflows Build and maintain applications using JavaScript and Angular Utilise Now Assist, GenAI, and Workflow Data Fabric for modern, intelligent solutions User-Centric Design Design intuitive … What You'll Bring Must-Haves: 2+ years of real-world ServiceNow development experience Proficiency in JavaScript, HTML, CSS, Flow Designer, and the Glide API Experience with core workflows: ITSM, HRSD, CSM, Onboarding API integration knowledge (REST/SOAP) Strong communication and analytical skills Understanding of employee/customer experience design Desirable Certifications: ServiceNow Certified Application Developer (CAD) ServiceNow Implementation More ❯
Employment Type: Permanent
Salary: GBP 60,000 - 70,000 Annual
Posted:
ITSM
the Thames Valley
10th Percentile
£28,500
25th Percentile
£30,500
Median
£37,500
75th Percentile
£44,375
90th Percentile
£51,800