8 of 8 DemandTrendPermanent Service Analyst Jobs in the Thames Valley

IT Service Analyst Milton Keynes – hybrid working is offered where operationally feasible Competitive salary , negotiable depending on your experience and expertise benefits Core Support hours are between 8am and 6pm on weekdays. Some additional on call rota support will be required. Are you ready to bring your IT and customer service expertise to a role where your … equivalent desirable Essential skills: Experience in a customer facing IT role Skilled in the creation and delivery of customer focused presentations and communications Experience working within an IT Managed Service environment A good general knowledge of end user technologies, e.g. PC’s, Audio Visual, Mobile Phones, Telephone systems Experience working with ITIL service and support processes Strong analytical … Microsoft products Any experience supporting business applications would be an advantage Purpose of the Role The coordination and assurance of all IT Services, ensuring high quality, consistent, professional and service level driven support is delivered to the MHA staff and partners (customers). The role of the IT Support Analyst is to provide outstanding service to our More ❯

We are seeking a proactive and customer-focused Service Desk Analyst to join our Service Management team. In this role, you will deliver prompt and professional solutions for customer requests and be the first point of contact for our internal and external users, providing essential technical support. You will receive, triage, and resolve a wide range of … IT-related incidents and service requests, ensuring a smooth and efficient user experience. Your ability to communicate effectively, diagnose issues, and escalate appropriately will be crucial to your success. Responsibilities: Incident Management: Receive and log all incoming incidents and service requests through various channels (phone, email, ticketing system). Provide first-line support to users, attempting to resolve … and 3 support teams, providing detailed information. Track and monitor incidents, ensuring timely resolution and communication with users. Maintain accurate records of all support activities in the ticketing system. Service Request Management: Process and fulfil service requests, such as password resets, software installations, and account creations. Ensure adherence to service level agreements (SLAs) for response and resolution More ❯

IT Service Desk Analyst – Global Law Firm I’m working with a leading sector-focused, global law firm that’s looking to add an IT Service Desk Analyst to their team. This is a great opportunity for someone with proven IT support experience to step into a fast-paced, professional services environment and play a key More ❯

Incident Support/Service Desk Analyst Employment Type: Permanent Salary: 28,000 per annum. + Benefits Shift: Sunday to Thursday shift (7:30am to 4pm). Remote buut with occasional travel to Reading - on boarding will take place on site in Reading. Join a Global Leader in Technology Support and Innovation Experis is seeking a Service Desk … Analyst to work in a critical Incident Communications and Coordination team , working with a leading multinational technology company in Reading . This is a fantastic opportunity to be part of a high-performing, award-winning organisation that prioritises investing in its people. As part of the ManpowerGroup , Experis is a global consultancy with over 1,000 consultants deployed across … is critical in ensuring timely, clear, and effective communication during high-severity incidents. Key Responsibilities Troubleshoot escalated issues across Exchange, SharePoint, Lync, and other services Lead incident calls during service outages Develop and execute communication plans during system maintenance Deliver communications within strict SLAs Coordinate with remote support teams and internal IT groups Execute disaster recovery procedures when required More ❯

Incident Support/Service Desk Analyst Employment Type: Permanent Salary: £28,000 per annum. + Benefits Shift: Sunday to Thursday shift (7:30am to 4pm). Remote buut with occasional travel to Reading - on boarding will take place on site in Reading. Join a Global Leader in Technology Support and Innovation Experis is seeking a Service Desk … Analyst to work in a critical Incident Communications and Coordination team , working with a leading multinational technology company in Reading . This is a fantastic opportunity to be part of a high-performing, award-winning organisation that prioritises investing in its people. As part of the ManpowerGroup , Experis is a global consultancy with over 1,000 consultants deployed across … is critical in ensuring timely, clear, and effective communication during high-severity incidents. Key Responsibilities Troubleshoot escalated issues across Exchange, SharePoint, Lync, and other services Lead incident calls during service outages Develop and execute communication plans during system maintenance Deliver communications within strict SLAs Coordinate with remote support teams and internal IT groups Execute disaster recovery procedures when required More ❯

SC Cleared Service Desk Support Analyst Main responsibilities: This is a Technical Role within a Service Desk team working on-site in Aldermaston. The successful candidate will provide 1st Line telephone/e-mail/chat, ICT support to approximately 8000 end users. Providing Helpdesk/Web support through remote tools, telephone assistance and email support. This … degree of ambiguity Proven track record of performing under pressure Great attention to detail and able to adopt new process and procedures An attitude towards delivering top quality customer service in a challenging environment Essential Skills required: Experience of having worked in a previous helpdesk environment within the IT sector Desirable skills: Good knowledge of remote control technology/… applications TCP/IP knowledge Knowledge or awareness of network infrastructures and terminologys HP Service Manager 7 ITIL Foundation MCP/MCSE Working knowledge of Microsoft Windows 2000, XP, W7, Office 2003/2010 The candidate should have experience of Active Directory including Admin Functions Exchange Admin More ❯

time to time, we may ask you to complete other activities that are needed that are within your skill set. Key Responsibilities Engaging with clients and providing high quality service via phone or email. Ensure SLA’s and ticket processes are adhered to, with timely updates to customers. Accurately recording and updating systems in line with the customer issue … clients in a timely manner and liaising with sales and finance teams. Producing monthly and quarterly reports. Other varied administrative tasks Key Skills Keen attention to detail. Strong customer service and administrative skills, proficient in all Microsoft suite. Ability to work independently or part of a team, used to meeting deadlines. Clear and concise communication Problem solver with an More ❯

are valued. We are curious and resilient in our efforts to drive long-term, sustainable innovation to meet humanity's most enduring challenges. EIT is seeking an experienced Business Analyst with a strong background in enterprise-level business process analysis and hands-on expertise with Atlassian tools . The ideal candidate will be responsible for gathering, analysing, and translating … users on Atlassian tools and process changes. Lead UAT planning and coordination with end users and business stakeholders. Essential Skills, Qualifications & Experience: 5+ years of experience as a Business Analyst in an enterprise or large-scale systems environment. Proven expertise with Atlassian tools - particularly Jira (Cloud and/or Data Center) and Confluence - including custom workflow creation, automation rules More ❯