maidenhead, south east england, United Kingdom Hybrid / WFH Options
Wireless Logic Ltd
Service Desk Analyst YOUR NEXT JOB! What we’re all about: Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity!But we’re more than that. 🌍✨ Our … may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security … provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected. Draw Them In (Role Overview): As a Service Desk Analyst at Wireless Logic, you'll be at the heart of our operations, ensuring our customers receive top-notch support and their More ❯
Service Desk Analyst £28,000 - £32,000 with excellent benefits, including annual bonus and other financial incentives. Milton Keynes, office based. Monday - Friday: 8am-4pm, 10am-6pm, and 2pm-10pm - Rota Basis You will play a critical role in providing top-tier technical support to end-users, acting … tickets efficiently, ensuring customers receive timely and accurate solutions. Your work will directly contribute to maintaining high levels of user satisfaction through exceptional customer service, technical troubleshooting, and ticket management. This is a first line role, with the emphasis on ticket management/customer experience. As a Service Desk Analyst, some of your duties will include: Ticket Management & Triaging: First point of contact for technical assistance. Categorise and prioritise tickets (hardware, software, network). Ensure timely updates and follow-ups. Incident & Request Handling: Log, track, and resolve incidents. Troubleshoot common issues; escalate when needed. Provide clear More ❯
Service Desk Analyst 28,000 - 32,000 with excellent benefits, including annual bonus and other financial incentives. Milton Keynes, office based. Monday - Friday: 8am-4pm, 10am-6pm, and 2pm-10pm - Rota Basis You will play a critical role in providing top-tier technical support to end-users, acting … tickets efficiently, ensuring customers receive timely and accurate solutions. Your work will directly contribute to maintaining high levels of user satisfaction through exceptional customer service, technical troubleshooting, and ticket management. This is a first line role, with the emphasis on ticket management/customer experience. As a Service Desk Analyst, some of your duties will include: Ticket Management & Triaging: First point of contact for technical assistance. Categorise and prioritise tickets (hardware, software, network). Ensure timely updates and follow-ups. Incident & Request Handling: Log, track, and resolve incidents. Troubleshoot common issues; escalate when needed. Provide clear More ❯
Service Desk Analyst £28,000 - £32,000 with excellent benefits, including annual bonus and other financial incentives. Milton Keynes, office based. Monday - Friday: 8am-4pm, 10am-6pm, and 2pm-10pm - Rota Basis You will play a critical role in providing top-tier technical support to end-users, acting … tickets efficiently, ensuring customers receive timely and accurate solutions. Your work will directly contribute to maintaining high levels of user satisfaction through exceptional customer service, technical troubleshooting, and ticket management. This is a first line role, with the emphasis on ticket management/customer experience. As a Service Desk Analyst, some of your duties will include: Ticket Management & Triaging: First point of contact for technical assistance. Categorise and prioritise tickets (hardware, software, network). Ensure timely updates and follow-ups. Incident & Request Handling: Log, track, and resolve incidents. Troubleshoot common issues; escalate when needed. Provide clear More ❯
Join Our Frontline IT Support Team as a Service Desk Analyst! 🚀 Are you a customer-focused individual with a passion for technology and problem-solving? Do you thrive in a fast-paced environment where you can make a real difference to people's day-to-day work? We … re looking for a dedicated and enthusiastic Service Desk Analyst to be the welcoming face and first point of contact for our IT Support Team. You'll be instrumental in ensuring our employees receive timely and effective assistance with their IT needs. In this crucial role, you will … Incident Management: Accurately logging and tracking incidents, providing first-line solutions (like password resets), escalating complex issues, and keeping users informed of progress.Efficiently Handle Service Requests: Processing requests for hardware, software, and access permissions with speed and accuracy.Contribute to Problem Management: Identifying recurring issues, assisting with root cause analysis More ❯
Join Our Frontline IT Support Team as a Service Desk Analyst! 🚀 Are you a customer-focused individual with a passion for technology and problem-solving? Do you thrive in a fast-paced environment where you can make a real difference to people's day-to-day work? We … re looking for a dedicated and enthusiastic Service Desk Analyst to be the welcoming face and first point of contact for our IT Support Team. You'll be instrumental in ensuring our employees receive timely and effective assistance with their IT needs. In this crucial role, you will … Incident Management: Accurately logging and tracking incidents, providing first-line solutions (like password resets), escalating complex issues, and keeping users informed of progress.Efficiently Handle Service Requests: Processing requests for hardware, software, and access permissions with speed and accuracy.Contribute to Problem Management: Identifying recurring issues, assisting with root cause analysis More ❯
