1 to 25 of 33 Permanent Service Delivery Jobs in the Thames Valley

Service Delivery Engagement Lead Perm Reading | Hybrid You must be eligible to work in the UK without the need for sponsorship SERVICE DELIVERY ENGAGEMENT LEAD Be the customer voice. Shape the service. Turn relationships into results. The Service Delivery Engagement Lead is the primary … interface between Operational Services and its customers. This role ensures customers experience joined-up, high-performing service delivery, backed by clear communication, credible plans, and visible improvement. You’ll own the customer relationship end-to-end—bringing together subject matter experts across Operational Services to provide a single ...

systems in the office, working occasionally on client sites for larger projects. (10 – 200 people) You will be responsible from order to operations including delivery of the projects, ordering, PM with client throughout project to completion and handover to finance for final billing. Then ongoing wider support after with … client and teams, re training and issue resolution. Key Responsibilities Operational Leadership Lead and manage all operational activities across the business including service delivery, provisioning, customer onboarding, and operational support. Develop and implement operational strategies that support business growth and scalability. Establish clear operational KPIs and performance metrics ...

become the Operations Director of one of the fastest-growing IT MSPs in the country. Reporting to the Managing Director, you'll own our service delivery engine, leading Service Desk, Regional Technical Teams, and Projects to ensure a seamless, high-quality experience for our customers. This … embed a culture of continuous improvement while ensuring our services meet the evolving demands of the education sector. Role: Operations Director, Director of Service Delivery, Head of Operations, Service Delivery Director, IT Operations Director, IT Service Delivery Director Location: Offices in Oxfordshire and Buckinghamshire. ...

Delivery Manager UK Based – Remote/Hybrid Working £85,000 - £95,000 A leading and rapidly growing technology consultancy is seeking an experienced Delivery Manager to join its Service Delivery leadership function. This is a key operational leadership position suited ideally to a candidate with strong … Microsoft Business Central delivery experience and proven people management responsibility. Previous management experience is essential, as the successful candidate will lead multiple delivery teams while ensuring operational stability, quality, and consistent customer outcomes across complex ERP programmes. Delivery Manager Key Responsibilities Provide day-to-day leadership ...

week) JOB OVERVIEW We have a fantastic new job opportunity for an IT Office Coordinator to support administrative operations within a busy IT and Service Delivery environment. As an IT Office Coordinator you will play a key role in ensuring efficient office coordination, IT purchasing processes, and smooth … administrative support across internal teams. Working collaboratively, the IT Office Coordinator will support meetings, supplier coordination, and asset tracking, helping maintain high standards of service delivery and operational efficiency. This is a varied and flexible part-time role ideal for someone with strong organisation skills, administrative experience ...

Operations Director MSP (UK-wide) Salary: On application The Opportunity Our client, a leading Managed Service Provider (MSP) specialising in delivering IT services and technical projects to schools nationwide, is seeking an experienced Operations Director . This is a strategic, hands-on leadership role driving operational excellence across service delivery, technical teams, and project delivery. Reporting directly to the Managing Director, you will play a key role in shaping scalable, efficient operations that support growth, improve customer experience, and strengthen the delivery of managed IT services to over 5,000 schools across the UK. Key Responsibilities ...

Title: Senior Service Manager – Broadband (Wholesale) Location: Reading (Hybrid – 2–3 days office-based) Department: Service Management/Customer Operations Reports To: Head of Service Delivery Salary: Competitive + benefits About the Role We’re looking for an experienced Senior Service Manager to take ownership … service performance across our wholesale broadband customers. You’ll be the key interface between our wholesale partners and internal operational teams—ensuring we consistently deliver exceptional service, uphold SLAs, and drive continuous improvement across our fibre and connectivity portfolio. This is a high‐visibility, customer‐facing role requiring ...

client is a well-established Managed Service Provider, CRM, and Software Development business, and theyre looking for an experienced IT Operations Manager to take the lead on service delivery, performance, and continuous improvement across their customer base. This is a hands-on leadership role where youll oversee … operations, service delivery, and project execution, while also acting as the go-to escalation point for more complex issues. Youll be balancing technical know-how with people leadership and process improvement, making sure customers receive a reliable, secure, and scalable service. Key Responsibilities Operational & Service Management Take ...

Professional Services Operations Analyst at Proactis Are you ready to shape how operational excellence drives scalable service delivery in a global SaaS business? We're hiring a Professional Services Operations Analyst to join our newly formed PS Operations team at Proactis . This is a high-impact role … where you’ll design and optimise processes, manage documentation standards, and deliver continuous improvement initiatives that enable consistent, data-driven service delivery across our global client base. The Business Proactis is a leading Source-to-Pay software provider helping mid-market organisations streamline procurement and finance operations. With ...

Must either have, or the ability to undertake security clearance Currently a team of 3 Release Managers focused on ensuring smooth, reliable, and timely delivery of Releases across 7 customers. Our mission is to bridge the gap between development and operations by managing the entire release lifecyclefrom planning … pride ourselves on: Precision and Quality: Every release is thoroughly planned and validated to minimize risk and maximize stability. Collaboration: We work closely with Service Deliver, Technical SMEs, and customer teams to align priorities and deliver value efficiently. Continuous Improvement: We constantly refine our processes to support faster, safer ...

secure environment. This role is integral to ensuring the smooth operation, support, and continuous improvement of managed mobile devices, while also contributing to the delivery of a managed networking service. You will be the face of the business on-site, representing our organisation with professionalism at all times. Working … stakeholders Diagnose and investigate suspected physical device faults Manage inventory of all in-scope mobile devices Advise users on applications outside of the standard service catalogue Create and maintain knowledge base documentation Communicate effectively with customers via phone and email, providing regular updates Handle incoming customer queries, ensuring clear ...

client is a well-established Managed Service Provider, CRM, and Software Development business, and theyre looking for an experienced IT Operations Manager to take the lead on service delivery, performance, and continuous improvement across their customer base. This is a hands-on leadership role where youll oversee … operations, service delivery, and project execution, while also act click apply for full job details ...

role with purpose, influence and opportunity, ICAEW is a place where your future can truly take shape. We're looking for a Senior Service Centre Continuous Improvement Manager to join our team in Milton Keynes on a Permanent basis. This role offers a salary … with a hybrid working pattern. Leads the strategic design and delivery of service improvement initiatives across the Service Centre teams. Ensure operational processes, systems and customer facing services are regularly evaluated and enhanced. Drive efficiencies, consistency and a high quality experience for customers. Act as a champion ...

across the UK and neighbouring European markets. The position leads IT teams, application lifecycle management and landscape transformation, driving standardisation, security and high-quality service delivery aligned to business priorities. Client Details This is a permanent position within a well-established organisation in Milton Keynes. The company operates … Define and communicate IT strategy, objectives and roadmap aligned to business goals Act as senior IT business partner, owning end-to-end demand to delivery lifecycle Lead application management, support and delivery using Agile and ITIL-aligned models Drive IT landscape simplification, standardisation and regional harmonisation Ensure high ...

ourProjectsTeam. You will playa central rolein planning, tracking, and coordinating IT and telephony projects across a diverse client base, ensuring on-time, on-budget delivery that meets or exceeds client expectations. Responsibilities: Coordinate end-to-end delivery of IT infrastructure and managed service projects Develop andmaintaindetailed project … Coordinate user training scheduling and go-live support activities in collaboration with the technical team Contribute to internal reporting, including project pipeline tracking and delivery metrics for management review Assist in onboarding new clients by coordinating internal team activities and ensuring smooth transition from sales to delivery Skills ...

Manager ofAI, Automation & Integration to play a pivotal role in driving innovation across Barnardo's. This senior role will lead the strategic development and delivery of Artificial Intelligence (AI), automation and systems integration initiatives that enhance service delivery, improve operational efficiency and support our mission to transform … arrangements. Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working ...

finding a clear win theme for Ultima and demonstrate strengths to the customer. Qualify opportunities and assess bid viability, working closely with sales and delivery teams to shape winning strategies. Develop tailored content that aligns with client objectives, clearly communicates value, and differentiates our offering. Facilitate bid kick … writing experience, ideally for technology solutions. Certification to APMP’s Bid and Proposal Management foundation would be a plus. Awareness of structured Project and Service Delivery methodologies such as PRINCE2 and ITILv3 would be advantageous. Qualifications to at least foundation in either would be a benefit ...

Operations Director MSP (UK-wide) Salary: On application The Opportunity Our client, a leading Managed Service Provider (MSP) specialising in delivering IT services and technical projects to schools nationwide, is seeking an experienced Operations Director . This is a strategic, hands-on leadership role driving operational excellence across service delivery, technical teams, and project delivery click apply for full job details ...

operational involvement across sites. The successful candidate will play a key role in analysing performance data, validating operational information and identifying opportunities to improve service delivery across the contract. Although the role is primarily homebased, the position requires regular travel across the Home Counties and South East … Belt and Green Belt qualifications following successful completion of probation. Key Responsibilities Analyse operational and performance data to identify trends, risks and opportunities for service improvement across the contract. Validate and interpret data from operational systems to ensure accuracy, consistency and reliability of reporting. Produce clear and structured reports ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … relationships with suppliers, subcontractors, and vendors across a complex, multi-vendor environment Leading commercial negotiations to secure competitive pricing, robust contracts, and high-quality service delivery Driving supplier performance through structured evaluation, governance, and risk management Enhancing procurement processes, policies, and systems to improve efficiency, compliance, and data ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … relationships with suppliers, subcontractors, and vendors across a complex, multi-vendor environment Leading commercial negotiations to secure competitive pricing, robust contracts, and high-quality service delivery Driving supplier performance through structured evaluation, governance, and risk management Enhancing procurement processes, policies, and systems to improve efficiency, compliance, and data ...

client specialises in delivering tailored telecommunication services across the UK to clients of all sizes. Partnering with industry-leading vendors, they prioritize customer service by simplifying complex telecom concepts and providing clear solutions. Their offerings include connectivity, cloud services, hosted voice, and IT support, all designed to address client … relevant suppliers via CRM system within agreed SLAs. The role will also involve the management and coordination of order workloads, progress reports and service updates for both the business and customers, whilst ensuring the customer has the best experience The role will involve: Order management Testing and service ...

client specialises in delivering tailored telecommunication services across the UK to clients of all sizes. Partnering with industry-leading vendors, they prioritize customer service by simplifying complex telecom concepts and providing clear solutions. Their offerings include connectivity, cloud services, hosted voice, and IT support, all designed to address client … relevant suppliers via CRM system within agreed SLAs. The role will also involve the management and coordination of order workloads, progress reports and service updates for both the business and customers, whilst ensuring the customer has the best experience The role will involve: Order management Testing and service ...

client specialises in delivering tailored telecommunication services across the UK to clients of all sizes. Partnering with industry-leading vendors, they prioritize customer service by simplifying complex telecom concepts and providing clear solutions. Their offerings include connectivity, cloud services, hosted voice, and IT support, all designed to address client … relevant suppliers via CRM system within agreed SLA’s. The role will also involve the management and coordination of order workloads, progress reports and service updates for both the business and customers, whilst ensuring the customer has the best experience The role will involve : Order management Testing and service ...

such as insurers, fleet operators, accident management companies, dealerships, and body repair networks. Act as the primary commercial contact for key accounts, ensuring excellent service delivery and customer satisfaction Monitor market trends, legislative changes, and competitor activity to identify new growth areas Represent the company at industry events ...