1 to 25 of 48 Permanent Service Delivery Jobs in the Thames Valley

Infrastructure Security Service Delivery Lead 12 month contract Inside IR35 Hybrid - 1 day per week in Bracknell Our top retail client are looking for an Infrastructure Security Delivery Lead to join them on a 12 month contract basis. This role is needed to spearhead critical programmes across Security, Network, and Data Centre Services. This role is pivotal … in delivering a robust Zero Trust Network Access (ZTNA) implementation and driving strategic infrastructure transformation. Key Responsibilities: Lead the delivery of a ZTNA VPN replacement project, ensuring performance, stability, and security across the enterprise. Govern service delivery across multiple vendors and managed service providers, ensuring alignment with SLAs, KPIs, and contractual obligations. Build and maintain strong … relationships with internal stakeholders and external partners to ensure seamless end-to-end delivery. Oversee service design and introduction, ensuring new solutions are operable, scalable, and aligned with cybersecurity and architectural standards. Manage operational and cost risks, ensuring infrastructure platforms remain secure, robust, and performant. Develop business cases and deployment plans for future ZTNA use cases, with a focus More ❯

help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Senior Service Delivery Managerthere’s never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology systems and services to support … the operation of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks … future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you’ll do Being a Senior Service Delivery Manageris about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be: the More ❯

Reporting to the Head of Global Business Services, the GBS Service Management Lead is a critical enabler of GBS success. As a senior member of the GBS team, the Service Management Lead is responsible for overseeing the operational performance of the partners, ensuring alignment with business needs, and driving continuous improvement across service delivery. Acting as the … key interface between the GBS operations and the business stakeholders, this senior member of the GBS function is responsible for Monitoring and reporting on the operational service and performance (against agreed KPIs, OLAs/SLA). Measuring and tracking service demand and consumption, monitoring trends and ensuring the partner remains responsive to changing business need. Monitoring innovation/… impact of continuous improvement initiatives Reviewing measures with the provider and service recipients/functions, gathering feedback and ensuring improvements are implemented effectively What You'll Get People are at the heart of what we do here, so it's essential we provide you with the right environment to perform at your very best. Let's talk lifestyle: Healthcare More ❯

transformation and improvement of P2P processes and systems. This is a senior leadership role requiring an experienced Head of P2P from a large international business. Key Responsibilities: P2P Ownership & Service Delivery: Oversee and maintain full ownership and accountability of the end-to-end P2P processes, ensuring smooth service delivery across the SSC. Manage service level … to ensure operational efficiency. Manage P2P systems and process interfaces with external and/or internal partners. Monitor P2P Process Performance and Ensure Compliance Inform the definition of P2P service level agreements (SLA) and KPI. Develop analytics-driven reporting to measure efficiency of end-to-end P2P processes. Ensure compliance and accuracy of P2P process activities with all policies … controls ownership and ensure process documentation is regularly reviewed and kept up to date. Participate in governance forums to provide input on items such as P2P process scope and service delivery and assist in resolving operational issues. Strategic Direction & Process Vision: Define, communicate, and embed a clear P2P process vision and roadmap. Establish strategic initiatives to standardise and More ❯

Service Operations Manager ABOUT UTIMACO Utimaco is a worldwide supplier of professional cyber-security solutions and is based in Aachen, Germany. Since 1983, Utimaco develops hardware security modules and compliance solutions for telecommunication provider regulations. Utimaco is a world-market leader in both segments. Customers and parters of Utimaco in all parts of the world trust the company's … Utimaco stands for recognizes product quality, user-friendly software, excellent support and trusted high security-made in Germany. To further strengthen our Corporate Unit we are looking for a: Service Operations Manager Your tasks: Operate and maintain the HSMaaS offering, ensuring uninterrupted service delivery and 100% availability Manage customer onboarding, service delivery, and large-scale … migrations across data centers or HSMs with no service disruption Lead the opening of new data center instances globally, including due diligence, procurement, setup, and audits Oversee change control processes, infrastructure upgrades, and continuous service improvement initiatives Ensure compliance with security audit requirements by maintaining evidence and enforcing operational procedures Your profile: Bachelor's degree or equivalent experience More ❯

our team and help us make the digital world more secure - together we are shaping the future of IT security. Tasks Operate and maintain the HSMaaS offering, ensuring uninterrupted service delivery and 100% availability. Manage customer onboarding, service delivery, and large-scale migrations across data centers or HSMs with no service disruption. Lead the opening … of new data center instances globally, including due diligence, procurement, setup, and audits. Oversee change control processes, infrastructure upgrades, and continuous service improvement initiatives. Ensure compliance with security audit requirements by maintaining evidence and enforcing operational procedures. Requirements Bachelor’s degree or equivalent experience in a technical field, with a background in high-availability service operations. Proven ability … DSS). Strong technical knowledge of networking (TCP/IP, TLS, firewalls), infrastructure operations, and data center environments. Experience with problem solving, incident analysis, and operational logging in secure service settings. Excellent attention to detail, analytical thinking, and the ability to quickly understand complex systems. Strong communication, documentation, and collaboration skills in English, with a customer-focused and security More ❯

board games, publish books, and through 2000AD, publish comics and graphic novels such as the amazing Judge Dredd. We are looking for a new IT Technician to join our Service Delivery team In this role you will provide first-line support through our service desk, assemble and maintain computers for the business, and engage in exciting project … work focused on service delivery. You will be working in our IT Service Delivery team, a tight-knit group located in five offices, collaborating closely with our broader IT team including Operations, Networking, Security, and Management, as well providing support to the entire Rebellion Group. This role is based at our riverside headquarters in Oxford, offering a … as part of a team. Benefits We offer an extensive benefits package to our team including: 22 days holidays + Christmas closure (typically 4 days) & Bank holidays (increasing with service at 5 years – one day each year until you reach 31 days) Private Medical Insurance, healthcare cash plan, including dental and Vision Life Assurance, Income Protection & Critical Illness Cover More ❯

drives the smooth adoption and stability of digital services across our Trust and the wider health system. You will be responsible for: Leading change: Owning the development, implementation, and delivery of ITIL Change processes to govern all digital system updates and improvements. Ensuring compliance: Maintaining rigorous adherence to ISO 20000 (2018) Standards , safeguarding our critical DDaT services and patient … data. Adding value: Partnering with external suppliers and project teams to ensure new digital services (EPR, telehealth, etc.) are stable, scalable, and meet service standards. Operating autonomously: Working as a specialist technical resource on projects, requiring minimal supervision to deliver critical tasks. This role is ideal for a proactive expert who thrives on ensuring operational excellence while delivering better … plan reviews. Act as the expert advisor on Digital Change Management, communicating complex, multi-stranded technical issues and proposed policy changes to managers and stakeholders across the Trust. 2. Service Delivery and Technical Expertise Lead and deliver technical projects related to infrastructure upgrades, system decommissions, and the introduction of new services to end-users. Serve as the point More ❯

We are curious and resilient in our efforts to drive long-term, sustainable innovation to meet humanity's most enduring challenges. EIT is seeking an experienced and proactive Technical Delivery Lead who will be responsible for overseeing the successful delivery of complex, enterprise-grade technology solutions across cloud, on-premise, and hybrid environments. This includes delivery leadership … integrations, data platforms, and other business-critical systems. The role ensures that technical solutions are designed, built, tested, and deployed efficiently, meeting performance, security, and compliance requirements. The Technical Delivery Lead acts as the central coordination point across architecture, development, infrastructure, and business teams to ensure seamless delivery across multiple platforms and technologies. Key Responsibilities: Lead the end … to-end delivery of enterprise technology initiatives across Oracle Fusion Cloud, SaaS applications, integrations, and infrastructure. Manage technical planning, execution, and delivery timelines for multiple concurrent projects. Align business requirements with technical architecture and delivery outcomes across ERP, HCM, CRM, and data platforms. Coordinate internal, vendor, and offshore delivery teams to meet project goals. Collaborate with More ❯

B2B Customer Service & Operations Executive - Chinese Speaking, Reading: A leading global technology brand seeks a proactive Customer Service & Operations Executive to support its B2B channel. This role blends customer service, order management, and operational coordination to ensure seamless service delivery to business clients. Client Details B2B Customer Service & Operations Executive - Chinese Speaking, Reading: The … and a strong presence in both consumer and commercial markets, the company continues to expand its footprint across Europe through its dynamic and collaborative UK team. Description B2B Customer Service & Operations Executive - Chinese Speaking, Reading: Manage B2B customer orders from receipt to delivery Liaise with logistics partners to ensure timely shipments Resolve customer queries and complaints professionally Maintain … accurate records of orders and returns Support the sales team with operational tasks Monitor stock levels and coordinate replenishment Prepare reports on service performance and KPIs Assist with process improvements and system updates Profile B2B Customer Service & Operations Executive - Chinese Speaking, Reading: Previous experience in B2B customer service or operations Strong communication and interpersonal skills Speak Chinese More ❯

B2B Customer Service & Operations Executive - Chinese Speaking, Reading: A leading global technology brand seeks a proactive Customer Service & Operations Executive to support its B2B channel. This role blends customer service, order management, and operational coordination to ensure seamless service delivery to business clients. Client Details B2B Customer Service & Operations Executive - Chinese Speaking, Reading: The … and a strong presence in both consumer and commercial markets, the company continues to expand its footprint across Europe through its dynamic and collaborative UK team. Description B2B Customer Service & Operations Executive - Chinese Speaking, Reading: Manage B2B customer orders from receipt to delivery Liaise with logistics partners to ensure timely shipments Resolve customer queries and complaints professionally Maintain … accurate records of orders and returns Support the sales team with operational tasks Monitor stock levels and coordinate replenishment Prepare reports on service performance and KPIs Assist with process improvements and system updates Profile B2B Customer Service & Operations Executive - Chinese Speaking, Reading: Previous experience in B2B customer service or operations Strong communication and interpersonal skills Speak Chinese More ❯

IT Business Partner/Digital, Data & Technology We have an exciting opportunity for a Digital, Data & Technology Business Partner to join the organisations Technology Team, supporting innovation, service improvement, and digital transformation across the business. If youve also worked in the following roles, wed also like to hear from you: Digital Business Partner, IT Relationship Manager, Technology Change Partner … digital innovation and share best practice Stakeholder Engagement: Act as the primary contact for DDaT, enabling communication between senior leaders and the technology team Strategic Planning: Identify opportunities for service improvement and align them with the organisations digital and technology strategy Project Commissioning: Evaluate business requirements and prioritise development requests within the annual planning framework Service Management: Act … as an account manager for service delivery, ensuring performance meets agreed service levels Data & Intelligence: Support data-driven decision making by ensuring intelligence and insights are reflected in planning activities Partnership Working: Collaborate with HR, Finance, and partner organisations to deliver integrated change and transformation projects Customer Focus: Capture and incorporate the voice of internal and external More ❯

requirements, assessing the strategic fit, value and priority of the development request, and commissioning the work via an annual planning cycle framework. Your role will support the creation and delivery of the Council's Digital and Technology Strategy, fulfilling the Council's digital ambition, whilst adopting new technology to improve the customer experience. Staff Benefits Not only is this … team. You will receive an extensive range of employee benefits including: Generous Annual Leave entitlement of 31 days (rising by 5 days after 5 years of continued local government service), plus bank holidays Local Government Pension Scheme GP Helpline available 24/7 Employee Assistance Programme with a 24/7 Your Care confidential helpline Free Eye Tests and … streams of development. Ensure that intelligence is shared and reflected in the planning of activities within DDaT and the Medium Term Financial Plan. Act as an Account Manager for service delivery, reporting to the business against agreed service levels. Lead on building relationships with Senior Leadership Team and partner organisations, to understand service priorities and ensure More ❯

Customer Service Advisor Reading/Hybrid What it's like to work at Ochresoft: Do you want to work in an award-winning team? Well, this is your chance. We're a friendly, dynamic and supportive bunch who encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively promote … time. We would expect you to attend the office as needed. The Opportunity This role is within our Customer Support Team. They provide an award-winning standard of customer service delivery, providing support and advice to Ochresoft customers. Our customers are Conveyancing and Private Client Legal Professionals, and our Customer Service Advisors help them to get the … apply, we’d love to hear from you. About You You will be confident with a professional telephone manner, first-rate communication skills and a passion for quality customer service and customer satisfaction. You will also have/be: Good standard of education, preferably up to A Level or equivalent Previous frontline customer service experience from a fast More ❯

Solution Engineer About the job Join our team as a Solution Engineer, reporting to the Head of Service Strategy. Your role involves responding to business opportunities by promoting and discussing our complete service portfolio. As a key member of the team, you will play a crucial role in solutions pre-sales and contribute to strategy development and technical … type role. A good understanding of Networking, SD-WAN, Wireless and the Cisco/Meraki portfolio. An awareness of Compute and Public Cloud. Familiar with industry best practice for service delivery (ITIL). Ability to understand a customer’s environment to establish professional service and annuity-centric service requirements. Commercial understanding with a winning mentality. About … us Comms-care, part of the Ingram Micro Group, is a multi-award winning, channel only, leading IT Service Provider supporting customers across the UK & Ireland. Our HQ is situated on Cheshire Business Park in Lostock Gralam and is usually a hive of activity providing excellent service to our customers however, our fantastic #oneteam mentality has allowed us More ❯

month fixed term Start Date: November 2025-October 2026 Salary: Up to £37,000 per annum Are you highly organised, detail-oriented, and passionate about delivering excellent customer service? An exciting opportunity has arisen within the automotive industry for a Helpdesk Operations Coordinator to join the team on a maternity cover contract. This role is key to ensuring smooth … efficient, and high-quality service performance across helpdesk operations. What you’ll be doing: Managing incoming customer calls and support tickets, ensuring issues are resolved in line with service standards. Developing and maintaining reports and dashboards to track performance metrics. Overseeing telephony systems and call routing to support operational needs. Monitoring performance against SLAs, conducting analysis, and driving … improvements. Investigating and documenting root causes of SLA breaches. Scheduling and coordinating resources to meet service delivery requirements. Escalating operational issues when required. Providing administrative support including documentation, system updates, and coordination tasks. What we’re looking for: Proven experience in a helpdesk or customer service environment. Strong knowledge of service management principles and SLA frameworks. More ❯

Service Desk Engineer Lead Role Overview: Our client is seeking a proactive, customer-focused and dedicated Shift Leader Service Desk Support Engineer to oversee the daily operations of their Service Desk providing 24/7/365 support for end users. The successful candidate will be responsible for managing a team of service desk technicians, providing … positive attitude are essential for success in this role. This is hybrid based. Key Accountabilities/Responsibilities: Team Leadership & Supervision: Lead and coordinate the activities of a team of service desk technicians, ensuring that all incidents and service requests are logged, prioritised, and resolved in a timely manner. Provide mentorship, guidance, and on-the-job training to junior … technicians. Serve as the point of escalation for more complex or high-priority incidents Ensure team members follow procedures, managing their tickets effectively, and adhering to established service level agreements (SLAs). Service Desk Operations: Serve as the primary point of contact for all IT-related inquiries and incidents from end users via phone, email, or ticketing system. More ❯

data management analysis and reporting software. PURPOSE OF THE ROLE: Provide and interrogate appropriate reports and source data to enable business targets, objectives and revenue delivery. Support the UK Delivery Manager with administrative duties. Proactively identifying performance trends to assist with target delivery. Assist with the planning and inception of new innovations. Assist UK Delivery Manager to identify … and support the achievement of targets. Propose and implement improvements to existing working systems and procedures, driving continuous development. Complete ad hoc analytical tasks as assigned by the UK Delivery Manager, ensuring timely and insightful outputs. Provide actionable insights to Field Operations through effective collaboration with other teams. Conduct root cause analysis to identify trends and implement measures that … foster a supportive and knowledgeable team environment. Offer support with FDM requests to maintain operational continuity. Establish and maintain close working relationships with internal teams to ensure high-quality service delivery for IMServ customers and the achievement of service level agreements. Develop new or enhance existing reports to add value to the Field teams operations. Perform thorough More ❯

need to do to be effective in this role: Lead and manage the IT Infrastructure function, including networks, servers, cloud platforms, storage and security systems Oversee the development and delivery of IT solutions to meet evolving business requirements Manage and provide escalation support for 3rd line incidents, ensuring effective resolution Implement and maintain IT best practices, frameworks and policies … around infrastructure, security and compliance Drive continuous improvement in service delivery, system performance and user experience Manage relationships with external vendors, service providers and technology partners Develop and coach the IT team, fostering technical growth and leadership capability Lead infrastructure related projects, including upgrades, migrations and new implementations Support strategic planning for IT, including budgeting, resource allocation … networking, cloud platforms such as Azure/AWS, storage, backup, security) Background in development practices, systems integration, and automation, with the ability to balance strategic planning & hands on technical delivery Experience delivering 3rd line support, with strong troubleshooting and problem solving skills Leadership ability with a track record of motivating & developing high performing teams Excellent communication, presentation and stakeholder More ❯

umbrella) Duration: 6 months A newly appointed CIO is driving a major transformation to modernise and commercialise technology operations. As Head of Technology Operations , you’ll take ownership of service delivery, infrastructure and business systems — leading the move from a legacy, ITIL-led environment to a modern, service-based and customer-centric model . You’ll help … a Microsoft environment (Azure, M365, Windows Server) , you’ll ensure operational excellence while building the foundations for a DevOps-enabled future. You will: Lead and modernise Technology Operations across Service Desk, Infrastructure and Business Systems Embed a service-first, commercial culture that delivers tangible business value Drive efficiency, automation and process improvement Partner with Security, Product and Transformation … teams to deliver strategic change You: An experienced Technology Operations leader with deep Microsoft expertise and a track record of transforming legacy environments into customer-focused, service-led operations. More ❯

their expanding team. This is a fantastic opportunity to work in a collaborative environment where your technical skills will be valued and developed. You'll be reporting to the Service Delivery Manager and working closely with the technical team to deliver excellent IT support and consultancy services. The role involves a mix of remote and onsite support, project … RDS Troubleshoot Windows desktop issues and Microsoft 365 environments (Exchange, SharePoint, Teams, Teams Voice) Support and configure Hyper-V and virtualised environments Perform hardware diagnostics, repairs, and installations Use service desk tools (ConnectWise Manage ideal) to manage tickets and SLAs Monitor and maintain client systems and networks Assist with workstation setups and fault diagnosis (hardware/software) Deliver excellent … customer service via phone, email, and in person Ideal Experience With: ConnectWise Manage, NinjaOne RMM, Datto Backup, Cove Backup Exclaimer, CloudAlly, Heimdal Security, Keeper, Password Boss, Augmentt What You'll Need: Strong communication and customer service skills Confidence on the phone and in client-facing situations Ability to manage time, multitask, and work to SLAs A team player More ❯

with a familiarity with legal and regulatory frameworks related to complaints management. Experience Demonstrable experience in resolving customer complaints with positive outcomes Experience in working with others to improve service delivery and challenging poor performance. Experience in working collaboratively cross-departmentally to achieve positive outcomes for the customer and business. Production of reports. Experience in a Private Equity … Simply health Healthcare plan (Upgrades available) In Office & Out of Office Social Events Retailer Discounts Platform Employee Assistance Program Wellbeing Centre Car Salary Sacrifice Scheme* Reward & Recognition (*Length of service & T&Cs apply) Our people are our main asset. We strive to ensure they remain happy, competitive, and fulfilled - helping to propel our business forward and ensure we remain … customer-centric and competitive. We are proud to remain the UKs leading and growing energy data collection and meter operations service provider. Diversity and inclusion have long been at the heart of of IMServs success. As we continue our growth, our focus remains on ensuring that equality, diversity and inclusion remain central to our business and recruitment practices. We More ❯

cost-effective services, while acting as the bridge between vendors and internal teams. Key Responsibilities Oversee day-to-day vendor performance, ensuring SLAs and KPIs are consistently met. Lead service review meetings, escalate issues, and drive timely resolutions. Maintain vendor scorecards and dashboards, spotting trends and service gaps early. Ensure contracts, invoices, and compliance requirements are adhered to. … continuous improvement initiatives to enhance efficiency and value. Monitor operational risks and ensure robust contingency plans are in place. Skills & Experience 3-5 years' experience in IT vendor management, service delivery, or IT operations. Strong knowledge of IT services and infrastructure (Cloud/SaaS, Networks, End-User Computing). Proven ability to manage SLAs/KPIs and lead … structured service reviews. ITIL Foundation certification (or equivalent) desirable, with practical ITSM knowledge. Excellent communication, negotiation, and conflict resolution skills. Analytical mindset with the ability to turn data into actionable insights. Highly organised, able to balance priorities and meet deadlines. Ideal Candidate A proactive IT professional who thrives on accountability and relationship-building. You'll be confident holding vendors More ❯

managing security policies aligned with industry standards like ISO 27001, NIST, GDPR Exceptional stakeholder management and communication skills Proven ability to manage third-party vendors, define SOWs, and oversee service delivery Ability to analyse access-related risks and respond effectively during security incidents Experience in developing and enforcing governance, risk, and compliance (GRC) frameworks Nice to Have Skills More ❯

lead and strengthen their internal IT capability while overseeing their outsourced IT support partner. Main Duties Manage the relationship with the external IT support provider, ensuring efficient and proactive service delivery. Provide hands-on support for infrastructure, systems, and users across multiple sites. Administer and optimise Microsoft Azure/Entra ID and Microsoft 365 environments. Support onboarding and offboarding More ❯