1 to 6 of 6 Permanent Ticket Management Jobs in the Thames Valley

provide support to external corporate clients. Client user Support using email, phone & a helpdesk support ticketing system is crucial. Key skills needed include: Client Management Customer Support 1st Line Bespoke Software Support Problem Management SLA Management Ticket Management Customer satisfaction Bespoke Software Support Agile (ideally … skills. Career progression is on offer in abundance therefore entrepreneurial drive and ambition is essential. Key Skills for this role include: Software Support, SLA Management, and Application Support. As part of the role, you will be rewarded with the following: An attractive starting salary! A chance to learn new more »

be able to contribute to individual, team and company targets and objectives Must be conscientious with an attention to detail Preferred experience using a Ticket Management Software, creating/updating & logging tickets ITIL Foundation Certified more »

Compose technical documentation, where required, of new or updated features for sharing knowledge across the technical teams Monitor and respond to calls within the Ticket Management System (Service Now) Collaborate with the Global Development and Support teams on Allegis Global initiatives Create and execute required database queries to more »

will also be responsible for timely resolution of security incidents, requests and changes, following existing ITIL based processes and procedures. Key Responsibilities Deployment/Management of FortiNet firewalls Deployment/Management of Cisco Switches Interpreting customer requirements into change requests Implementing firewall changes Monitoring, management and configuration … attack driven defence activities; and development of additional security controls within adopted technologies Provide security advice and guidance to other teams within the business Ticket management for incidents, requests and changes Invovlement in SD Wan project/mirgration Key Skills Analytical Ability to work to targets and timescales … Asset Management Cisco Wifi Knowledge more »

work for a UK market leader in secure managed services. A Change Administrator is required to fill a key role in an existing Change Management Team, to oversee the progress of Change Requests for multiple customers and to assist the Change Manager and Change Coordinator in maintaining and improving … the Change Management function overall. What you'll be doing: A typical breakdown of your role would be: Gain in-depth knowledge of the Change and processes for each Contract. Day-to-day ticket management - Ensure tickets are kept up to date and customers are communicated with … the adoption of best practice standards and governance across the business. Working with the Change Manager and Change Coordinator to continually improve the Change Management process by being a point of contact for customer/internal feedback. Helping to provide regular in-depth refreshment training of the Change Management more »

in person and remotely, plus a knowledge and understanding of the following: Windows 10 & 11 support, all aspects of the OS, including antivirus, patch management Support for mobile telephony (incl. tablets), configuration of devices using inTune is desirable Ticket queue management 1st line ticket triage Front … office telephony support (Call centre), management of user base, changes to IVR etc. AD, Office365 & email administration The following would be desirable but if you don’t bring the experience don’t be put off, see them as areas you will gain exposure to and learn about. We utilise … an ITIL based service management tool for ticket management, so previous experience of ITIL would be great, as would Sharepoint On-line (365). We have a limited amount of support for Apple Macs so this would be advantageous, as would an awareness of cloud-based environments. more »