21 of 21 Permanent Customer Service Jobs in Tyne and Wear

business. Multi-skilled across multiple technologies and product ranges, our engineers possess a wide range of knowledge built up over many years. Customer service oriented and driven to deliver the very best levels of engineering, our engineers take pride in their daily work. This role will report … Voice Alarm systems. Assist senior engineers with Retrofit upgrades/extensions to existing systems as part of remedial works packages. Provide high levels of customer services. Develop an understanding of site plans, to allow installs to take part based on site survey documentation. Complete documentation in line with company ...

work closely with customers providing technical support and maintenance to all supported IT business users, systems, hardware, and applications. As well as our Managed Service division, we also have Data & Analytics and Cyber Security specialist arms to the business, setting us apart from other IT consultancies. About the role … team you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Responsibilities: Providing a high level of customer service to customers via telephone, email, and customer portal. Gathering information from ...

Where: EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET) While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required. Full time: Permanent Salary: £26,116 rising … someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Newcastle (Gosforth) . ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

First Line Service Desk Analyst - 12 Month FTC Location: Newcastle Salary: £27 - £30k 9-5 Day Shifts Join a global organisation headquartered in the vibrant heart of Newcastle as an IT First Line Service Desk Analyst. This role is your chance to be part of a dynamic … colleagues across the entire infrastructure via phone, email, walk-up, and chat. Collaborate with the wider IT team to resolve issues and improve service delivery. Log all interactions on Service Now with concise notes, ensuring accurate assignment of tickets. Act as a communication bridge between customers ...

Overview We’re looking for a skilled 2nd Line Service Desk Consultant to join a busy and collaborative IT support function, providing advanced technical support across infrastructure and cloud environments. In this role, you’ll take ownership of escalated incidents, working across servers, networking, and Microsoft cloud technologies … deliver timely, high-quality resolutions while maintaining excellent customer service standards. Key Responsibilities Technical Support & Incident Management Take ownership of escalated tickets, ensuring resolution within agreed SLAs Diagnose and resolve complex technical issues across infrastructure, desktops, and cloud services Use remote tools and direct communication to support ...

search for an experienced Fire & Security Engineer to join their growing engineering team in the Sunderland area This role will focus on the service, maintenance, and repair of fire and security systems across a portfolio of commercial and retail environments. The successful candidate will join a well-established mobile … opportunities for progression. Key Responsibilities for the Fire & Security Engineer Carry out planned preventative maintenance and reactive repairs on fire and security systems Service and maintain CCTV, fire alarm, and associated electronic security systems Respond to service and breakdown callouts within agreed response times Ensure all work ...

faults and queries relating to Pharmacy specific IT systems, software and hardware, escalating issues as required to the Pharmacy IT Support Manager, Digital Service desk and third party technical support as relevant. Daily system housekeeping and administration will also be part of the role; especially with key systems notably … ITIL etc) Knowledge, Skills, Training and Experience Essential Basic hardware troubleshooting to a first line level Excellent communication skills, across departments and teams Excellent customer service skills Experience of working to deadlines Experience of working in high pressure and dynamic environments Desirable Software administration and troubleshooting ...

Regional coverage across Sunderland 33 days holiday Private Pension Specialist Tools Provided, Company Vehicle, IT Equipment Employee recognition programme The Role Service, maintain and install fire alarms, CCTV, intruder alarms and access control systems Deliver a high standard of customer service and build strong client relationships Manage … your own workload across a regional patch Diagnose faults and carry out effective repairs Complete accurate service and compliance reports Identify system issues and recommend improvements Work to deadlines while maintaining quality standards Ensure full compliance with health & safety regulations Collaborate with internal teams to deliver efficient service ...

commission structure with £55k+ OTE Company van with private use (BIK opt-in) Overtime rates available 22 days holiday + bank holidays (rising with service) Clear career progression within a national organisation Ongoing training and development, including Gent systems Supportive management and a well-structured working environment Callout rota … managed by area hiring manager with flexibility. Responsibilities Fire & Security Engineer As a Fire & Security Engineer, you will: Install, maintain, and service fire alarm systems (Gent experience highly desirable), CCTV, access control, and intruder alarms Manage your diary and workload effectively to deliver high-quality service to clients ...

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth … client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £22k basic salary ...

fluent English Ambitious, motivated, competitive, coachable, resilient personality Commutable to Newcastle Office (5 min walk Central/Monument) Some Sales skills (Property, Retail, Hospitality, Customer Service) (Optional) Fluent Nordic/Polish fluent language skills is a bonus (Optional) Graduate How do we onboard you? Via a tried & tested ...

business. Multi-skilled across multiple technologies and product ranges, our engineers possess a wide range of knowledge built up over many years. Customer service oriented and driven to deliver the very best levels of engineering, our engineers take pride in their daily work. This role will include … including Fire Detection and Intruder Alarm Systems. • Retrofit upgrades/extensions to existing systems as part of remedial works packages. • Provide high levels of customer service. • Understanding site plans, to allow installs to take part based on site survey documentation. • Reactive call outs to site, with ...

experience as a Fire and Security Engineer Ability to troubleshoot and diagnose faults in electrical systems and fire/security equipment. Excellent communication and customer service skills. Full UK driving license. Flexible and willing to travel Sunderland and the surrounding area What's on offer ...

English) is preferable. Responsibilities: Client Relationship Management: · Cultivate and maintain strong relationships with existing clients. · Understand client goals, pain points, and objectives. · Provide exceptional customer service and act as a trusted advisor. New Business Development: · Identify and target potential clients. · Conduct market research to find untapped opportunities. · Collaborate ...

VoIP phones/Phonebar/switches/routers as well as WIFI systems to existing or new structured cabling within a surgery environment.On-site customer support, to give demonstrations and ad hoc training at Go-Lives.Troubleshooting a range of issues, investigating, diagnosing faults, and working through to resolution.To keep … Healths emerging product range and its functionality. Attend regular product courses, where available on the Academy, as set out within the training planTo ensure customer satisfaction at the highest level.Undertake SSRAMS and RA complying with the company's Health & Safety and Data Protection, Information Security, PCI & DSP policies ...

phones/Phonebar/switches/routers as well as WIFI systems to existing or new structured cabling within a surgery environment. On-site customer support, to give demonstrations and ad hoc training at Go-Lives. Troubleshooting a range of issues, investigating, diagnosing faults, and working through to resolution. … emerging product range and its functionality. Attend regular product courses, where available on the Academy, as set out within the training plan To ensure customer satisfaction at the highest level. Undertake SSRAMS and RA complying with the company's Health & Safety and Data Protection, Information Security, PCI & DSP policies ...

Organised, proactive, and detail orientated. Ability to thrive in a fast-paced, dynamic environment Enjoy working with people and providing excellent customer service. Comfortable using Microsoft Office (Word, Excel, PowerPoint) and willing to learn new systems, including Greenhouse (our ATS) Good communicator and team player. Curious, flexible, and eager … Learn More Credera is a global consulting firm that combines transformational consulting capabilities, deep industry knowledge, and AI and technology expertise to deliver valuable customer experiences and accelerated growth across a broad range of industries worldwide. Our global delivery model allows us to provide clients with tailored solutions unique ...

help you to achieve your potential with an exciting opportunity for a Project Delivery Manager to work as part of a team focused on service redesign, business improvement and digital transformation. As a specialist provider of resources to the Property and Technology markets, we are delighted to be partnering … progress reporting, reviews, and comprehensive documentation; and coaching and collaborating with peers. Must Have Demonstrable commercial experience of delivering end-to-end business improvement, service redesign, or transformation projects. Experience measuring the performance, output, and benefit of projects. Strong project controls and risk management abilities. Experience leading, motivating ...