1 to 25 of 46 Permanent Customer Service Jobs in Tyne and Wear

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch, to start a new position now. The company are ideally situated just north of Newcastle city … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a … great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. Th e role will be working Monday to Friday, though in the future you may need to work more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch, to start a new position now. The company are ideally situated just north of Newcastle city … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a … great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work more »

Title: Team Lead Customer Service (work from office) Location: Newcastle NE27 0BY, Cobalt Business Park, Mercury House (NE27 0BY) Hours: 7.5 hours a day, 5 days a week, with 2 weeks off. Salary: £21k - £26k Client: DXC Technologies What we’re looking for in a Customer Service Team Supervisor: Customer oriented first and foremost, someone who is passionate about delivering exceptional customer service. Team player who has a genuine interest in helping others. Someone who will lead by example, be friendly and approachable, and demonstrate a “can do” attitude. Helping to develop a culture … of working together. Someone who has excellent communication skills; especially being a good listener and able to understand customer and colleague needs. An analytical approach, able to simplify complex situations and then apply sound judgment to resolve problems. Awareness of the impact of your and your team’s performance more »

Our customer an IT and business consulting services company is seeking a Customer Service Team Leader for their client, a major UK high street bank, providing support to customers looking for new and additional borrowing from the bank. This is a contract assignment for an initial period … assist the Contact Centre Operations Management team with the day to day effective running of the Contact Centre, driving team performance to achieve all Service Levels. Contract role 6 months - £15 p/h The role is an office based within Newcastle. Working hours of the team are between … include: Day to day management of around 10 team members Leading, motivating and encouraging your team Setting objectives for your team and developing their customer service skills across a wide range of problems and queries Dealing with a broad range of performance management issues Dealing with customer more »

Are you an experienced Technical Support Team Lead with a passion for customer service? Our client is a rapidly growing healthcare organisation committed to improving the patient journey through innovative technology solutions. Their vision is to revolutionise healthcare delivery by leveraging cutting-edge IT Technology and processes. As … 1st Line Support Team Lead, you will play a pivotal role in ensuring exceptional customer service and efficient problem resolution. You'll lead and manage a team of talented 1st Line IT engineers and resolve technical issues related to the internally developed software. Responsibilities Leadership: Lead, mentor and … 1st Line engineers and foster a collaborative team environment. Technical Guidance: Utilise your strong technical skills to support the team in troubleshooting technical issues. Customer Service Excellence: Ensure excellent customer service by addressing inquiries promptly, resolving issues effectively and maintaining positive relationships with clients. Problem Resolution more »

Role - Customer Service Advisor - Newcastle Role Type - Initial 6 month contract, followed by permanent employment. (To start asap) Location - Cobalt Business Park, Newcastle - NE27 0QJ (On-site daily) Salary/Pay - £12>£14 per hour ( subject to experience, 7.5 hours paid per day, 37.5 a week) Details of … Multinational Financial Cooperation where they manage their personal lending business. You will be providing support to customers, largely from inbound calls & enquiries. Required Skills: Customer Service Experience (Largely inbound calls) Excellent communication skills, written & verbal Experience resolving customer complaints would be beneficial Data entry & use of CRM … required The ideal candidate will have the experience in the below, as part of their skill-set: Sociable, helpful and eager to provide excellent customer service to customers with a friendly & professional approach Able to work in a fast-paced environment, ensuring defined protocols are followed. A good more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch, to start a new position now. The company are ideally situated just north of Newcastle city … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a … great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch, to start a new position now. The company are ideally situated just north of Newcastle city … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a … great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work more »

career advancement About the Company: A growing Managed IT Services provider in the North East offers reliable, agile, and innovative end-to-end managed service solutions. The company helps businesses maximize their IT investments within budget, delivering professional yet personal service to build trust and meet customer … management Desktop/server troubleshooting and support SharePoint Online management Resolving complex tickets in a timely manner Maintain accurate issue tracking Deliver high-quality customer service and follow-up Diagnose and resolve technical issues quickly Conduct client site visits when required Document solutions to build an IT knowledge … IT support or a helpdesk role Strong problem-solving skills and technical knowledge Familiarity with various operating systems and IT fundamentals Excellent communication and customer service skills Relevant IT or Computer Science qualification preferred Driving Licence Customer service: 1 year (preferred) Technical support: 3 years (required more »

Building Manager to join their team in Gateshead, on a permanent contract basis. With a commitment to excellence and a focus on delivering outstanding customer service, this is an exciting opportunity to contribute to our client's mission of providing top-tier services and achieving exceptional results. Role … Overview: The Building Manager will deliver top-tier customer service and manage Health, Safety, and Facilities across multiple properties. This includes implementing agreed service levels for Hard and Soft services, property strategy, and management standards. The role involves preparing, monitoring, and executing budgets within agreed parameters. This … and participate in safety training and drills as required. Communicate Fire Risk Assessments and H&S Reports to tenants and clients. Proactively monitor property service charge expenditure, identify potential service efficiency Assist Property Management Surveyor with Property Service Charge Budgets and Reconciliation Report regularly to the FM more »

Brook Street are looking for Customer Contact Advisors to work for the renowned NHS Business Services Authority. You will be working in an award-winning contact centre with global standard accreditation in the last 12 months. If you have good communication skills and enjoy talking to people, we have … manage over £35 billion of NHS spend annually delivering a range of national services to NHS organisations, Contractors, patients, and members of the public. Customer and Contact Centre Services (CCS) is a shared service for the NHS Business Services Authority. The Contact Centre handles incoming telephone calls, there … is an opportunity to work across various workstreams and media methods. The post holder will work as part of a team to provide excellent customer service to both internal and external customers. As this is intended as a progression role, the post holder will be expected to gain more »

Access to free 24/7 Health advise Discounted Gym Membership Free car parking Overtime after 40 hrs Major Recruitment are currently seeking experienced Customer Service Advisors to join our team in Gateshead. This is a great opportunity to secure a full time ongoing position. The Role; Handling … inbound and outbound calls Working with multiple systems Responding to emails Live chat Supporting and advising Skills Required; Excellent Customer Service Skills Good IT/Technical background Able to write an email Able to work some weekends Reliable Must have the skill to be empathetic and deal with more »

IT First Line Service Desk Analyst Location: Newcastle Salary: £24000 4 on 4 off shift after 6 months Type: Permanent/Fulltime Our client is one of the UK's leading providers of quality public transport. The Service Desk is the entry point and ongoing single point of … colleagues with the tools they need to do their job * Prompt identification, understanding and resolution of issues * Pro-actively working towards issue prevention * Continuous service improvement As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service … training and advice via phone, email, walk up & chat, collaborating with the wider IT Team when needed and communicating effectively with all stakeholders * Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets * Provide a clear more »

Prince’s responsible business network; and the Disability Confident Committed employer scheme. Role Context & Purpose The Data and quality Lead will report to the Customer Service Manager and be part of the wider Customer Experience & Quality team. This team plays a pivotal role in ensuring NCS provides … the highest levels of quality and service to our customers. The role is responsible for identifying and taking the lead on analysing data and quality checking programmes, which in-turn focus on continually improving our services. The Data and Quality Lead will be especially focused on reviewing and analysing … data information, customer feedback reports across all service lines and on-programme QA and H&S visits. They will work with all ‘Heads of’, in the Trust and provide a clear understanding of the information and consistency in interpretation. Key Responsibilities: Review, analyse and compile a series of more »

and champion your success every step of the way. Ready to shape your future? Explore opportunities with us today. We are looking for a Customer Support Representative , for our well-known client from the IT industry. Location: Newcastle upon Tyne Type of Work: [onsite, B2B] Responsibilities: receives and places … customer service telephone calls maintains solid customer relationships by handling questions and concerns with speed and professionalism resolves customer complaints managing database records drafting status reports on customer service issues Requirements: high level of communication skills around 4-7 years of experience as a … Customer Support attention to details ability to multitask and prioritize tasks in a fast-paced environment proactive problem-solving skills to address customer inquiries and resolve issues Languages: English C1 level mandatory Ready to Take the Next Step? If you're ready to embark on an exciting journey more »

Sales Administrator/Engineer Administrator/Service Administrator required to join a leading International Compressed Air Manufacturer. Sales Administrator/Engineer Administrator/Service Administrator shall work from home and be responsible for processing quotations and scheduling the Sales Engineers work, provide support to the management team, liaise … with customers and the engineering team. Full product training provided. The successful Sales Administrator/Engineer Administrator/Service Administrator will ideally have experience working in a coordinator, scheduling, pricing, invoicing or similar customer service role in engineering. The successful candidate MUST be Bilingual in English and … Pension Additional Benefits Meal Vouchers Life insurance Company Gains Medical insurance 25 days holiday including Bank Holidays The Sales Administrator/Engineer Administrator/Service Administrator role Coordinate the work, assignments, and scheduling of the Service Engineers and communicate help organise the management. Liaising with various technical departments more »

Service Desk Analyst, Newcastle Salary £24,000 Our national facilities client has an immediate opening for an enthusiastic team player to join their thriving service desk. Supporting almost 4,000 users, this is a fabulous opportunity for someone who is keen to start their career in IT Support. … followed, portraying a confident approach to users and colleagues. Requirements: - Ideally some relevant experience gained within a helpdesk role - Solid experience gained within a customer service role (face to face or telephone based) - Tech savvy - an understanding and awareness of IT support and technologies. - You will be comfortable … skills and have the ability to work to well as part of a team. Whether you're: a) An enthusiastic team player with excellent customer service skills looking to commence their career in IT support b) An IT graduate looking for their first opportunity, or c) An experienced more »

growth to become the market leader in their sector. As an Application Support Engineer, you will be responsible for delivering a first-class support service to their clients. The Role Troubleshoot both 1st line and escalated technical issues, offering guidance and managing changes for their software clients, providing timely … customer feedback Deliver and maintain a high-quality service to customers Support the roll-out of new software solutions across their portfolio of customers Take ownership of support issues and seek closure ensuring all relevant support procedures are followed Managing multiple cases at one time, ensuring case notes … remote access tools and verbal instructions Resolving issues predominantly over the phone or via remote connectivity or, very occasionally, visiting client sites Deliver great customer service operating within client-specific SLAs Working with Developers to resolve issues The Person Previous application/software support experience resolving escalated issues more »

growth to become the market leader in their sector. As an Application Support Engineer, you will be responsible for delivering a first-class support service to their clients. The Role Troubleshoot both 1 st line and escalated technical issues, offering guidance and managing changes for their software clients, providing … timely customer feedback Deliver and maintain a high-quality service to customers Support the roll-out of new software solutions across their portfolio of customers Take ownership of support issues and seek closure ensuring all relevant support procedures are followed Managing multiple cases at one time, ensuring case … remote access tools and verbal instructions Resolving issues predominantly over the phone or via remote connectivity or, very occasionally, visiting client sites Deliver great customer service operating within client-specific SLAs Working with Developers to resolve issues The Person Previous application/software support experience resolving escalated issues more »

Our client is a growing managed service solutions with a focus on reliability, agility, and innovation. They provide quality solutions and services that allow businesses to make the best use of IT within their available budgets. They offer professionalism on a personal level, building trust with their customers by … management. • Desktop/Server troubleshooting and support • SharePoint Online management • Resolving complex tickets in a timely manner. • Maintain accurate issue tracking. • Deliver high-quality customer service and follow-up. • Quickly diagnose and resolve technical issues. • Client site visits when required. • Document solutions to problems to build an IT … IT support or a helpdesk role. • Strong problem-solving skills and technical knowledge. • Familiarity with various operating systems and IT fundamentals. • Excellent communication and customer service skills. • Relevant IT or Computer Science qualification preferred. Key Skills & Experience: • A high degree of understanding of the trends in IT and more »

and robust network infrastructures transform the way people, places, and organisations work. And we focus our expertise on working in four specialist sectors: public service, enterprise, financial services, and defence & justice. The Role Our Life Safety and Security engineering team is at the heart of our business. Multi-skilled … across multiple technologies and product ranges, our engineers possess a wide range of knowledge built up over many years. Customer service oriented and driven to deliver the very best levels of engineering, our engineers take pride in their daily work. This role will report to the Lead Supervisor … Audio Visual, Public address & Voice Alarm systems. Retrofit upgrades/extensions to existing systems as part of remedial works packages. Provide high levels of customer services. Understanding site plans, to allow installs to take part based on site survey documentation. Complete documentation in line with company standards. Work within more »

Monday-Sunday (5 days on 2 days off) Holidays: 21 days plus bank holidays increases to 23 days plus bank holidays after 1 years service Are you a tech lover?. Do you have customer service experience? We are looking for passionate and dedicated Technical Support Advisors … and email. We provide technical support for our alarm security systems, Arlo cameras and programs used by our security experts. Providing excellent levels of customer service to our sales security consultants and field technicians. There is a very collaborative and friendly relationship with our colleagues working in the … and software. Excellent written and communication skills with a problem-solving attitude. A collaborative approach to helping us reach our goals, provide the best customer experience and contributing with your ideas and skills. Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to more »

Monday-Sunday (5 days on 2 days off) Holidays: 21 days plus bank holidays increases to 23 days plus bank holidays after 1 years service Are you a tech lover?. Do you have customer service experience? We are looking for passionate and dedicated Technical Support Advisors … and email. We provide technical support for our alarm security systems, Arlo cameras and programs used by our security experts. Providing excellent levels of customer service to our sales security consultants and field technicians. There is a very collaborative and friendly relationship with our colleag... more »

skilled and experienced individual to join the team as a Property Manager in Newcastle. Portfolio Manager Responsibilities: To assist with the lettings, property management & customer service team for the property portfolio To achieve or exceed planned rent income and expenditure targets and budgets Manage the transition & integration of … credentials & accountability Confident, particularly when talking on the phone Can adapt to new tasks on a daily basis Committed to providing excellent level of customer service from initial contact through to tenancy end Able to manage multiple projects running concurrently Requirements: Satisfactory references and a DBS check required. more »

We have an exciting opportunity for a Proactive Service Operative to join our evolving team. We're always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day. … of this role is to to ensure all our customers are connected with their parcel as soon as possible and are satisfied with the service they receive from our couriers. The role is responsible for delighting the internal and external customer in resolving the issues of “undelivered” & “delivery … disputed” parcels that have impacted the customer journey. You will do this by using a dashboard created by our CX team that will highlight any problems that need to be resolved on the same day so the parcel connects to the courier and prevents any claims or enquiries. The more »