24 of 24 Permanent Customer Service Jobs in Tyne and Wear

To learn more about how we can supercharge progress for you, visit www.hcltech.com Note: Candidates must be eligible to work in UK Fluent in English Job Summary: The IT Service Delivery Manager oversees a number of key functions within the Client location that enable the delivery of a high-quality service to end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs. This position is a Client facing role, and requires that you establish and manage expectations within the business and drive the IT Onsite Site Services team to achieve those expectations to a high standard. Principle Responsibilities Service Management Maintain high performing service support team … including and Onsite Desktop Support and VIP Support Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required As owner of the escalation process the Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication More ❯

To learn more about how we can supercharge progress for you, visit www.hcltech.com Note: Candidates must be eligible to work in UK Fluent in English Job Summary: The IT Service Delivery Manager oversees a number of key functions within the Client location that enable the delivery of a high-quality service to end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs. This position is a Client facing role, and requires that you establish and manage expectations within the business and drive the IT Onsite Site Services team to achieve those expectations to a high standard. Principle Responsibilities Service Management Maintain high performing service support team … including and Onsite Desktop Support and VIP Support Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required As owner of the escalation process the Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication More ❯

Path2 Solutions are working with a leading supermarket and insurance chain to hire customer service representatives for their state-of-the-art site based in Newcastle. As a customer service representative your daily responsibilities will include dealing with our customers in a friendly and professional manner, assisting customers with taking a new policy or changing a … current one, providing brilliant customer service, engaging with customers across diverse communication channels, predominantly you will be working inbound calls but may be required to conduct outbound calls occasionally. Benefits: Fantastic company pension scheme Gym membership discount Employee of the month awards Store discounts Long term opportunity with a highly reputable employer. 23,600 to 26,000 per More ❯

Practice Group/Department: IT Regional - Service Desk Management - Newcastle Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We … beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. The Team The Service Desk is part of the EMEA Service Delivery Team and provides a single point of contact for both our UK and International Offices. The key focus of the … team is to deliver a world class IT service to the business. The Role Reporting to the Service Desk Manager, this role requires a proactive, well-organised, self-motivated individual. The role holder must have excellent written and verbal communication skills, as there will be interaction with the business and internal IT stakeholders at all levels. Technical expertise More ❯

our Managed Services division, we work closely with customers providing technical support and maintenance to all supported IT business users, systems, hardware, and applications. As well as our Managed Service division, we also have Data & Analytics and Cyber Security specialist arms to the business, setting us apart from other IT consultancies. Overview: Rapid growth, huge opportunities and exciting challenges … within the End User Support team you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Responsibilities: Providing a high level of customer service to customers via telephone, email, and customer portal. Gathering information from customers regarding their incidents and … recording accurately on the service management tool. Prioritising incidents and requests ensuring they are resolved within service level commitments and escalating them to 1st/2nd/3rd line when appropriate. Various administration duties such as receiving, packing, and dispatching goods. Resolving incidents and requests in a logical and thorough approach. This may include using technologies such as More ❯

Law Firm. This role offers the opportunity to work in a busy, professional services environment where you'll play a key part in keeping systems running smoothly, ensuring excellent customer service, and helping users remain productive. Experience Providing in-person and remote technical support, ensuring a positive user experience. Diagnosing and resolving hardware, software, and escalated technical issues. … Installing, configuring, and maintaining desktop and networking equipment. Active Directory, Microsoft Office 365, Entra, Citrix, VMware, vSphere Documenting incidents and resolutions clearly and accurately. Excellent customer service and communication skills. Strong troubleshooting and root cause analysis abilities. Hands-on experience with Windows environments and end-user support. Qualification in an IT-related discipline (degree level preferred). Full … familiarity with ITIL practices. Experience working in a professional services environment (legal firm) If you're a confident, proactive IT professional who thrives on solving problems and delivering excellent service, we'd love to hear from you. More ❯

plus £300 per month car allowance and mileage at 45p per mile About the role You will be the first point of contact for users, providing excellent customer service while resolving hardware, software and network issues. You will triage and log tickets, monitor Datto RMM alerts, fix issues remotely and on site, and escalate when appropriate. The role … and keep process guides current and relevant Visit client sites for scheduled work or urgent issues, representing the business professionally What you will bring Excellent communication and a genuine customer service mindset Experience in an IT support role with ticket ownership and SLA awareness Hands on administration of Microsoft 365, especially SharePoint, OneDrive and Outlook Confident troubleshooting on More ❯

plus £300 per month car allowance and mileage at 45p per mile About the role You will be the first point of contact for users, providing excellent customer service while resolving hardware, software and network issues. You will triage and log tickets, monitor Datto RMM alerts, fix issues remotely and on site, and escalate when appropriate. The role … and keep process guides current and relevant Visit client sites for scheduled work or urgent issues, representing the business professionally What you will bring Excellent communication and a genuine customer service mindset Experience in an IT support role with ticket ownership and SLA awareness Hands on administration of Microsoft 365, especially SharePoint, OneDrive and Outlook Confident troubleshooting on More ❯

you'll be empowered to do your best work every day. What's In It for You? Competitive salary ️ Paid travel time and optional overtime Industry-leading callout payments (Service roles only) Engineering commission scheme + sales referral incentives Company vehicle, tools, uniform, PPE - everything you need to succeed ️ 25 days holiday + bank holidays (Option to buy extra … days in our holiday purchasing scheme) Pension matched up to 7% Ongoing training and access to our Engineering Career Ladder Recognition programmes and long-service culture (20+ years average!) Staff referral bonus - up to £2,000 Professional Development - We are committed to investing in our team's growth. As part of this role, you'll have access to fully … work. What You'll Be Doing Installing or servicing cutting-edge Fire & Security systems in a commercial environment - including Intruder Alarms, Access Control, CCTV, and Fire Alarms. Delivering exceptional customer service and technical support. Diagnosing and resolving faults with confidence and precision. Managing your time effectively and completing all documentation to a high standard. What We're Looking More ❯

is often preferred, but it may not be mandatory for entry-level positions. Experience : • 3-5 years of experience in a Technical Support role. • Experience in a helpdesk or customer support environment. • Demonstrated proficiency in operating systems, software applications, and hardware. components, as well as experience with remote desktop tools and remote access technologies. • Experience in a customer-facing role and a strong commitment to providing excellent customer service. Certifications/Licenses: • Relevant certifications, such as A+, Network+, or Microsoft Certified Systems Administrator (MCSA), can also be beneficial. • CompTIA A+ covering hardware, software, and network troubleshooting. • CompTIA Network+ focusing on network technologies. • Microsoft Certified Systems Administrator (MCSA) in Microsoft Windows operating systems and server technologies. • ITIL … Foundation focusing on the best practices for IT service management. Language Proficiency: • Fluent in English. Knowledge, Skills, and Abilities • Knowledge of operating systems, software applications, and hardware components, as well as experience with remote access and remote desktop tools. • Strong analytical and problem-solving skills to diagnose and resolve technical issues in a timely and effective manner. • Excellent communication More ❯

is often preferred, but it may not be mandatory for entry-level positions. Experience : • 3-5 years of experience in a Technical Support role. • Experience in a helpdesk or customer support environment. • Demonstrated proficiency in operating systems, software applications, and hardware. components, as well as experience with remote desktop tools and remote access technologies. • Experience in a customer-facing role and a strong commitment to providing excellent customer service. Certifications/Licenses: • Relevant certifications, such as A+, Network+, or Microsoft Certified Systems Administrator (MCSA), can also be beneficial. • CompTIA A+ covering hardware, software, and network troubleshooting. • CompTIA Network+ focusing on network technologies. • Microsoft Certified Systems Administrator (MCSA) in Microsoft Windows operating systems and server technologies. • ITIL … Foundation focusing on the best practices for IT service management. Language Proficiency: • Fluent in English. Knowledge, Skills, and Abilities • Knowledge of operating systems, software applications, and hardware components, as well as experience with remote access and remote desktop tools. • Strong analytical and problem-solving skills to diagnose and resolve technical issues in a timely and effective manner. • Excellent communication More ❯

Are you passionate about solving technical challenges and delivering outstanding customer service? A growing tech-focused organisation is seeking a skilled Service Desk Analyst to join their dynamic support team. Key Responsibilities: Act as the first point of contact for IT-related issues and service requests. Resolve a wide range of technical problems across hardware, software … Deliver remote support and troubleshooting with a focus on first-contact resolution. Maintain accurate documentation and ticketing records. Collaborate with internal teams and third-party providers to ensure seamless service delivery. Mentor junior team members and contribute to process improvements. What We’re Looking For: Strong communication skills and a customer-first mindset. Solid understanding of Microsoft … Be part of a supportive and forward-thinking team. Opportunity to grow your skills and take ownership of specialist areas. Make a real impact by helping users and improving service delivery. More ❯

Job Title: IT Engineer Location: Newcastle Salary: Up to £30,000 Job Description - We are looking for a dynamic and customer-focused Technical Support Engineer to join our team in Newcastle. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and … efficiently. Skill requirements - MSP experience or a customer centric environment providing support. Excellent verbal and written communication skills Active Directory and GPO administration Exchange & Intune administration Excellent experience with Microsoft technologies Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations 2 years+ of 1st line technical helpdesk environment 2 years … and social events. The chance to work with a diverse range of clients and cutting-edge technologies. How to Apply - If you are passionate about IT and providing excellent customer service, we would love to hear from you. Please send your CV the email address More ❯

us. Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres. In 2023 we launched our ‘Quiet No More’ campaign, enhancing our presence on the UK high street as well More ❯

us. Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres. In 2023 we launched our ‘Quiet No More’ campaign, enhancing our presence on the UK high street as well More ❯

you for what happens in real security environments. We help people at every stage of their career journey. Many of our students come from completely different backgrounds – sales, retail, customer service – and go on to land Cyber roles within six months of completing our course. Once you complete your programme, we connect you directly with our partner companies More ❯

including Power Platform, Azure, M365, and Active Directory. Ability to lead workshops, gather detailed requirements, and design client-centric solutions. Advanced Microsoft certifications in Dynamics 365 Sales, Marketing, or Customer Service. Proven experience delivering full project lifecycles, from discovery through to post-implementation support. Excellent communication skills-able to translate complex ideas for non-technical audiences. Involvement in RFP More ❯

/KPI targets Highly organised with excellent attention to detail Confident with reaching out, not waiting for incoming calls. You will be proactive not just reactive High degree of customer interaction and strong customer service skills Person Specification Strong relationship builder Excellent communicator both verbally and through presentation Able to thrive in a fast paced, rapidly changing More ❯

Leader, you’ll be responsible for leading a team of 6 Application Support Analysts to deliver comprehensive 2nd and 3rd line application support. You’ll ensure high standards of customer service, operational excellence, and continuous improvement across business-critical systems. Central to this role will be the support of Oracle E-Business Suite Financials, and prior experience will … documentation. Oversee application enhancements to drive business performance. Provide guidance on application security, licensing, upgrades, backups, and disaster recovery. Ensure support requests are handled efficiently and in line with service standards. Manage relationships with third-party suppliers to ensure SLA compliance. Skills & Experience Experience supporting Oracle E-business Suite financials Proven experience in 2nd and 3rd line Applications Support More ❯

Leader, you’ll be responsible for leading a team of 6 Application Support Analysts to deliver comprehensive 2nd and 3rd line application support. You’ll ensure high standards of customer service, operational excellence, and continuous improvement across business-critical systems. Central to this role will be the support of Oracle E-Business Suite Financials, and prior experience will … documentation. Oversee application enhancements to drive business performance. Provide guidance on application security, licensing, upgrades, backups, and disaster recovery. Ensure support requests are handled efficiently and in line with service standards. Manage relationships with third-party suppliers to ensure SLA compliance. Skills & Experience Experience supporting Oracle E-business Suite financials Proven experience in 2nd and 3rd line Applications Support More ❯

complete security audits at sites on a quarterly basis, tracking security risks through from detection to resolution Liaise with key stakeholders. E.g., DVSA, around incident resolution and providing strong customer service to meet KPI’s. Support with review of our security and incident management policies and procedures. There are several key areas of remit which will need to … with Essential Attainments: Very strong verbal communication skills and the ability to communicate effectively with people and teach/instruct Experience of providing a high-quality advisory and guidance service to internal customers. Good experience and knowledge of the full Microsoft Office package (Excel, Outlook, Teams, PowerPoint, etc). UK Driving Licence Desirable Attainments: Experience in similar role Previous More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £27k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

Azure Virtual Desktop (session hosts, FSLogix, networking). Certifications are a plus: CCNA/CCNP, CompTIA Network+/Security+, Azure Network Engineer Associate, ITIL Foundation. Excellent communication, troubleshooting, and customer service skills. Why You’ll Love It: Hybrid working: 2 days remote. Salary: Up to £50,000. Join a fast-growing company with ongoing opportunities for career growth. More ❯

Azure Virtual Desktop (session hosts, FSLogix, networking). Certifications are a plus: CCNA/CCNP, CompTIA Network+/Security+, Azure Network Engineer Associate, ITIL Foundation. Excellent communication, troubleshooting, and customer service skills. Why You’ll Love It: Hybrid working: 2 days remote. Salary: Up to £50,000. Join a fast-growing company with ongoing opportunities for career growth. More ❯