Customer Service
North East > Tyne and Wear
The table below provides summary statistics for permanent job vacancies advertised in Tyne and Wear requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 14 May 2025, comparing them to the same period in the previous two years.
| 6 months to 14 May 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 5 | 26 | 28 |
| Rank change year-on-year | +21 | +2 | -14 |
| Permanent jobs citing Customer Service | 88 | 88 | 76 |
| As % of all permanent jobs advertised in Tyne and Wear | 19.17% | 6.56% | 8.29% |
| As % of the Processes & Methodologies category | 20.18% | 7.50% | 8.56% |
| Number of salaries quoted | 50 | 75 | 51 |
| 10th Percentile | £23,504 | £22,100 | £23,250 |
| 25th Percentile | - | £23,500 | £30,500 |
| Median annual salary (50th Percentile) | £25,087 | £32,500 | £42,500 |
| Median % change year-on-year | -22.81% | -23.53% | +55.25% |
| 75th Percentile | - | £44,125 | £48,750 |
| 90th Percentile | £29,650 | £56,000 | £65,000 |
| North East median annual salary | £25,087 | £30,000 | £40,000 |
| % change year-on-year | -16.38% | -25.00% | +37.93% |
All Process and Methodology Skills
Tyne and Wear
Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Tyne and Wear.
| Permanent vacancies with a requirement for process or methodology skills | 436 | 1,174 | 888 |
| As % of all permanent jobs advertised in Tyne and Wear | 94.99% | 87.55% | 96.84% |
| Number of salaries quoted | 293 | 986 | 448 |
| 10th Percentile | £25,087 | £30,000 | £31,250 |
| 25th Percentile | £30,250 | £36,625 | £38,644 |
| Median annual salary (50th Percentile) | £48,000 | £50,000 | £52,500 |
| Median % change year-on-year | -4.00% | -4.76% | +10.53% |
| 75th Percentile | £67,500 | £65,000 | £63,750 |
| 90th Percentile | £82,500 | £76,011 | £75,000 |
| North East median annual salary | £45,000 | £47,500 | £48,500 |
| % change year-on-year | -5.26% | -2.06% | +14.12% |
Customer Service
Job Vacancy Trend in Tyne and Wear
Job postings citing Customer Service as a proportion of all IT jobs advertised in Tyne and Wear.
Customer Service
Salary Trend in Tyne and Wear
3-month moving average salary quoted in jobs citing Customer Service in Tyne and Wear.
Customer Service
Salary Histogram in Tyne and Wear
Salary distribution for jobs citing Customer Service in Tyne and Wear over the 6 months to 14 May 2025.
Customer Service
Job Locations in Tyne and Wear
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the Tyne and Wear region over the 6 months to 14 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| Newcastle upon Tyne | +3 | 21 | £27,000 | -3.57% | 37 |
| Hebburn | - | 9 | £25,087 | - | 1 |
| Gateshead | +3 | 8 | £25,087 | -22.81% | 6 |
| Wallsend | - | 8 | £25,087 | - | |
| Sunderland | +27 | 7 | £25,087 | -58.19% | 1 |
| South Shields | - | 7 | £25,087 | - | |
| Whitley Bay | - | 7 | £25,087 | - | |
| North Shields | +2 | 6 | £25,087 | -14.96% | |
| Customer Service North East |
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Customer Service
Co-occurring Skills and Capabilities in Tyne and Wear by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories: