23 of 23 Permanent ITIL Jobs in Tyne and Wear

Working directly with customers to gather requirements, design solutions, build proof of concept and implement those solutions Operating within a structured environment such as ITIL and ISO 20000 IT Service Management. This will also include documentation such as the development of designs, processes, and procedures Being the focal point for More ❯

understanding of IT security and vulnerability management. Desirable Azure and Microsoft certifications (e.g. AZ-900, MS-900). Experience supporting firewalls and working within ITIL frameworks. Strong networking and infrastructure knowledge. Profile Customer-focused with a proactive, analytical approach. Strong interpersonal skills and the ability to build professional relationships. Able More ❯

understanding of IT security and vulnerability management. Desirable Azure and Microsoft certifications (e.g. AZ-900, MS-900). Experience supporting firewalls and working within ITIL frameworks. Strong networking and infrastructure knowledge. Profile Customer-focused with a proactive, analytical approach. Strong interpersonal skills and the ability to build professional relationships. Able More ❯

Centre Business, Mitel MiCollab, Microsoft MS-700, Microsoft MS-721, AudioCodes SBC (Essentials & Configuration) An understanding of Service Desk operations, a qualification within the ITIL framework and experience using ServiceNow or another ITSM tool would be useful. Our values We understand that you might not have all of the qualifications More ❯

service delivery and project management. Strong experience in service improvement, stakeholder management, and team leadership. Familiarity with incident, change, and problem management best practices. ITIL Foundation (or equivalent) preferred Strong experience in IT service management and budget control Skilled in Microsoft 365 , cybersecurity best practices , and system administration Broad knowledge More ❯

service delivery and project management. Strong experience in service improvement, stakeholder management, and team leadership. Familiarity with incident, change, and problem management best practices. ITIL Foundation (or equivalent) preferred Strong experience in IT service management and budget control Skilled in Microsoft 365 , cybersecurity best practices , and system administration Broad knowledge More ❯

calibre with relevant in-depth knowledge of the subject matter, OR Relevant experience of the subject matter Desirable Qualifications in appropriate IT certification (eg ITIL, TOGAF, Agile, ISTQB etc) **** When applying for this role, please read the Supporting Documents on the apply page. More ❯

and AVD. Virtualization (VMware) implementation and administration experience. Knowledge of mainstream Storage, Backup/Replication, and DR Technologies. Experience Solution architecture: 5 years (preferred) ITIL: 1 year (preferred) Cybersecurity: 1 year (preferred) JBRP1_UKTJ More ❯

skills. Ability to work independently and as part of a collaborative team. A valid driving licence and access to a vehicle. Desirable: Experience with ITIL practices, network fundamentals, and secure wireless networks. Familiarity with coaching, mentoring, and quality improvement tools. Benefits: 27 days holiday per annum, plus bank holidays. Great More ❯

troubleshooting and customer service focus. Independent work ethic and strong relationship-building skills. Full UK driving licence. Bonus: Microsoft/Azure certifications. Firewall and ITIL experience. Solid networking and infrastructure knowledge. More ❯

skills. Ability to work independently and as part of a collaborative team. A valid driving licence and access to a vehicle. Desirable: Experience with ITIL practices, network fundamentals, and secure wireless networks. Familiarity with coaching, mentoring, and quality improvement tools. Benefits: 27 days holiday per annum, plus bank holidays. Great More ❯

an enthusiastic and self-sufficient individual interested in building new technology skills to provide service continuity and prioritise work based on live service events. ITIL v3 or v4 certified Technology development and fix experience confident in working across multiple technologies including Microsoft and Azure application services, integrations, .net, C#. DevOps More ❯

Power Platform experience- PowerBI, Power Apps, Power Automate Knowledge of Microsoft Dynamics CRM/ERP solutions, including Dynamics 365 Project Management experience Understanding of ITIL methodology, with an ability to implement changes Understanding of Azure services & Entra Experience leading/managing a small team Experience of API & other methods of More ❯

Power Platform experience- PowerBI, Power Apps, Power Automate Knowledge of Microsoft Dynamics CRM/ERP solutions, including Dynamics 365 Project Management experience Understanding of ITIL methodology, with an ability to implement changes Understanding of Azure services & Entra Experience leading/managing a small team Experience of API & other methods of More ❯

to improve efficiency, increase reliability and reduce repetitive manual tasks Extensive experience and proven track record of working within Service and Delivery management frameworks (ITIL - Incident, Problem, Change, and Agile methodologies). You and your role As a Senior Infrastructure Engineer for Hybrid Cloud Services, you will be capable of More ❯

to improve efficiency, increase reliability and reduce repetitive manual tasks Extensive experience and proven track record of working within Service and Delivery management frameworks (ITIL - Incident, Problem, Change, and Agile methodologies). You and your role As a Senior Infrastructure Engineer for Hybrid Cloud Services, you will be capable of More ❯

ICT Infrastructure, Network, Systems, Telephony and Desktop Platforms while delivering excellent customer service and system availability in line with Service Level Agreements, while using ITIL processes and other service delivery frameworks. 2. Working with key suppliers, support the configuration and ongoing management of the BSA network environment. 3. Translate business … Server, Active Directory, DNS, DHCP, GPO, PowerShell, Exchange Experience of effective stakeholder management. Desirable Experience in implementing and supporting ISO27001 Security management standard. Intermediate ITIL Service Management knowledge and Experience Experience Essential Significant experience in supporting and troubleshooting complex ICT Solutions Knowledge and experience of network/firewall technologies Microsoft … experience of voice networks Desirable Experience of working in an agile environment and experience with agile methodologies Cisco Certified Network Professional Microsoft Certified Professional ITIL Foundation Prince 2 Foundation **** When applying for this role, please read the Supporting Documents on the apply page. More ❯

productive work environment; Identify areas for process improvement within the 2nd Line team and work on implementing enhancements to increase efficiency and service quality; ITIL process aware and be able to create and maintain operational support documentation; In addition, any of the following would be advantageous: Previous experience working for … an IT managed services provider (MSP) Microsoft Google Workspace ITIL 4 Foundation certification More ❯

productive work environment; Identify areas for process improvement within the 2nd Line team and work on implementing enhancements to increase efficiency and service quality; ITIL process aware and be able to create and maintain operational support documentation; In addition, any of the following would be advantageous: Previous experience working for … an IT managed services provider (MSP) Microsoft Google Workspace ITIL® 4 Foundation certification More ❯

SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. … UK driving licence, access to a vehicle and willingness to travel to various NHS sites. Desirable Qualifications: MCP/MCSE or equivalent Microsoft certifications. ITIL v4 Foundation. Prince2 or Agile Foundation. Benefits Include: NHS pension scheme. Access to professional training and development. Health and wellbeing support. Opportunities to contribute to More ❯

responsibilities In this role, you are accountable for Technical Operations Supporting ICT projects, infrastructure, network, systems, telephony, and desktops, ensuring high service levels using ITIL frameworks. Managing network configurations with key suppliers. Translating business needs into technical deliverables. Leading in Microsoft Azure, networking, and telephony solutions. Ensuring network security, monitoring … including telecoms, networks, and servers. Knowledge of Microsoft Server, Active Directory, DNS, DHCP, GPO, PowerShell, Exchange. Effective stakeholder management and security standards (ISO27001). ITIL knowledge and experience. Experience Supporting and troubleshooting complex ICT solutions. Network/firewall technologies, Microsoft Azure, Office 365, SharePoint. Storage administration, legacy service transition, team More ❯

Manager is responsible for managing the delivery and performance of IT services to meet our objectives. This includes monitoring the delivery of services, implementing ITIL best practices, and ensuring the smooth running of all IT systems, networks, and applications. This role is permanent, based at the Newcastle-upon-Tyne campus … Compliance: Maintain detailed documentation of service processes, procedures, and policies. The Person You will have or be able to demonstrate the following attributes: Education: ITIL Foundation (V4 preferred), ITIL Expert, or other service management-related qualifications/experience. Experience: 5+ years of experience in IT service management, with at least … years in a managerial or leadership role. Knowledge: Understanding of IT infrastructure, service management processes, and ITIL practices. Communication: Excellent verbal and written communication skills to interact with stakeholders and report on service performance. Problem-Solving: Strong analytical and problem-solving skills with the ability to identify service issues, analyse More ❯

rationalisation, and transformation. Engaging with external and internal suppliers to influence and negotiate satisfactory outcomes for the organisation. Desirable Working to common COBIT and ITIL standards and developing processes to support and organise governance objectives and practices by IT domains and processes so they can be linked to business requirements. … matter OR Relevant experience of the subject matter Evidence of continuous professional development. Desirable Relevant foundation level qualification in an IT department framework (eg ITIL, COBIT) Enhanced level qualification in an IT department framework (eg ITIL, COBIT) **** When applying for this role, please read the Supporting Documents on the apply More ❯