20 of 20 Permanent ITIL Jobs in Tyne and Wear

or equivalent in a computing related subject Relevant experience of the subject matter Desirable Studying or have recently gained and IT related degree. Qualifications in appropriate IT certification (eg ITIL, TOGAF, Agile, ISTQB, MCP etc) Personal Qualities, Knowledge and Skills Essential Working collaboratively within a team setting Working under general direction whilst taking the initiative and responsibility for delivery individual More ❯

hardware and Software Desirable Meeting strict service requirements (KPIs, SLAs, OLAs) Experience of ITSM tools, design configuration or operation Experience of tools such as SCCM, MDM, office365 Qualifications Essential ITiL v4 Foundation qualified or willing to work towards Relevant experience of the subject matter Desirable NVQ 3 in IT or Customer Service Qualifications in appropriate IT certification (e.g. TOGAF, Agile More ❯

strategies. Leadership skills to manage and grow a small team. Excellent planning, documentation, and communication abilities. Nice to Have: Microsoft Azure or Microsoft 365 certifications. CompTIA Security+ or equivalent. ITIL Foundation or service management knowledge. Project management certifications (PRINCE2 or similar). Who You Are:A proactive, resilient, and solutions-oriented leader who thrives on hands-on problem-solving. You More ❯

About you: You will have experience in change management within a software delivery or IT environment Strong coordination, communication, and reporting skills Familiarity with Microsoft DevOps and/or ITIL/Agile is a plus Ability to manage multiple priorities and support cross-functional teams If you're proactive, detail-driven, and thrive in a structured change environment, we'd More ❯

regulated environments (financial services, energy, etc.) is a big plus Prince 2 Practitioner or APM PPQ/PMI or PMP Agile Certification such as CSM or AgilePM Awareness of ITIL would be highly advantageous Proven experience with Azure DevOps Based within commuting distance of Gateshead – we offer hybrid working, but expect our teams working together in the office 2 days More ❯

in solution architecture, ideally within complex or legacy environments. Strong understanding of cloud infrastructure, data models, and DevOps methodologies. Excellent communication and stakeholder engagement skills. Relevant certifications (e.g. TOGAF, ITIL) are a plus. More ❯

culture of ongoing enhancement The ideal candidate will have the following: A degree (or equivalent) in computer science or a related field is preferred, along with certifications such as ITIL, CISSP, or Microsoft hands-on experience with the Microsoft 365 suite, including Copilot Excellent communication and stakeholder skills Background in service management, project delivery, and stakeholder engagement We encourage interested More ❯

Collaborate with cross-functional teams to resolve recurring issues Ideal Candidate Will Have: Strong experience with Service Delivery and knowledge management systems Experience within a similar role Familiarity with ITIL principles and service management frameworks Analytical mindset Excellent communication and documentation skills Proven ability to lead training and drive process improvements If you're a proactive and detail-oriented professional More ❯

Collaborate with cross-functional teams to resolve recurring issues Ideal Candidate Will Have: Strong experience with Service Delivery and knowledge management systems Experience within a similar role Familiarity with ITIL principles and service management frameworks Analytical mindset Excellent communication and documentation skills Proven ability to lead training and drive process improvements If you're a proactive and detail-oriented professional More ❯

of cloud security, governance, and performance monitoring Excellent leadership, strategic planning, and communication skills Familiarity with agile delivery, value streams, and large-scale transformation programmes Desirable: Azure certifications, TOGAF, ITIL What We Offer A unique opportunity to shape the future of our platform and services High-impact leadership role in a tech-forward organisation Drive platform modernisation, automation, and cloud More ❯

and agile methodologies (Scrum, Kanban). Proven success in stakeholder engagement and governance, including C-suite reporting. Strong background in demand planning, budgeting, and resource prioritisation. Certifications like PMP, ITIL, or SAFe are highly desirable. Want to hear more? Message me anytime. Linked In: Ciaran Cleland Role: Technical Delivery Manager Salary: £85,000 - £115,000 Additional Package: 10% Bonus, Extensive More ❯

the Service Desk and Desktop Support teams, and managing software, hardware, and access control systems within the organisation. Responsibilities include owning the change management process and ensuring adherence to ITIL principles for release, deployment, and change control. The role requires collaboration across the IM&T Leadership Team to ensure robust incident and problem management processes from tier 1 to tier … team-oriented mindset. The candidate should be resilient and able to handle high-pressure situations. Role Requirements Essential Qualifications: Bachelor's degree in IT, Computer Science, or related field ITIL Foundation Desirable Qualifications: ITIL Practitioner in relevant competencies Essential Experience: Minimum 5 years in IT service management At least 2 years in a supervisory or managerial role Desirable Experience: Experience … service Desirable Skills and Competencies: Familiarity with electronic records platforms Experience with Azure, Intune, or similar tools Knowledge: Microsoft Operating Systems and Office Active Directory, Office 365 Understanding of ITIL Additional Requirements: Right to work in the UK Ability to travel as required May be subject to a DBS check More ❯

automation, and analytics to enhance service delivery and operational efficiency. Operational Excellence Ensure high availability, scalability, and resilience of all client-facing and internal systems. Implement best-in-class ITIL, DevOps, and MLOps practices. Manage vendor relationships and technology partnerships to maximize value and innovation. People & Culture Build and mentor a high-performing, diverse technology team. Foster cross-functional collaboration More ❯

and translate them into system enhancements. Troubleshoot technical issues and redirect as needed. Ensure compliance with national and local system governance requirements. Essential for the role Working knowledge of ITIL principles including Incident Management, Problem Management, and Change & Release Management. Proficient in standard PC applications (e.g., PowerPoint, Word, Excel). Experience in a fast-paced business environment with the ability More ❯

can critically assess IT helpdesk operations, identify opportunities for improvement and drive initiatives around automation and self-service solutions. Troubleshoot complex technical issues and provide solutions to high standards. ITIL awareness is highly advantageous , as you will be implementing and managing ITIL best practises to ensure efficient incident, problem and change management. Ensuring compliance with ITIL best practises and continuously More ❯

can critically assess IT helpdesk operations, identify opportunities for improvement and drive initiatives around automation and self-service solutions. Troubleshoot complex technical issues and provide solutions to high standards. ITIL awareness is highly advantageous , as you will be implementing and managing ITIL best practises to ensure efficient incident, problem and change management. Ensuring compliance with ITIL best practises and continuously More ❯

Infrastructure Engineer 3 rd Line Mainly Projects Remote working within 90 mins travel of Carlisle - 24 month FTC Are you an experienced Infrastructure Engineer who wants to work with the latest technologies underpinning the Finance industry? Do you like to More ❯

and non-technical stakeholders. Process-Oriented : A mindset for structure, accuracy, and process adherence, with a willingness to improve and refine. Framework Knowledge : Familiarity with Agile methodologies , Waterfall , and ITIL service management is beneficial. Preferred Qualifications ITIL Foundation Certification Certified Change Management Professional (CCMP) or equivalent PRINCE2 , PMP , or equivalent project management qualification Bachelor’s degree in Information Technology , Business More ❯

a global application support team in a fast-paced environment, ideally (but not essentially) within financial services Excellent communication skills and experience interacting with business stakeholders, end0users and technologists ITIL (or similar) certification (or experience working within an ITIL framework) Strong understanding of application design, rational databases (SQL Server), monitoring and alerting tools (Grafana, Prometheus, Victoria Metrics), scheduling tools (Control More ❯

Job summary Are you a dynamic, passionate security specialist looking for a new challenge? We have an exciting opportunity to join us as a Lead Security Architect to support the national delivery of the Future NHS Workforce Solution (FWS) The More ❯