My client is a leading international Engineering business looking to expand their Infrastructure Support team, providing 2ndline IT Support to Windows Desktop and associated applications. You will be 2ndlinesupport on Servers and Application Services as … well as providing escalation point for 1st LineSupport team. In addition the below skill sets ... Perform Server and Infrastructure upgrades. (Servers, Networking Devices etc) Management of Domain Services such as AD, GPO, DHCP, DNS Management of Office 365 and MS Teams Management of Windows more »
Coalville, Leicestershire, United Kingdom Hybrid / WFH Options
Big Red Recruitment Midlands Ltd
ROLE: SecondLine Application SupportEngineer SALARY: Up to £34,000 LOCATION: Coalville (Hybrid with 2 office days per week - Tuesdays & Wednesdays) HOURS: Monday-Friday - Shift patterns on Rota Basis: 7am-3pm, 9am-5pm & 11am-7pm Our client has been embarking on an exciting … join a constantly evolving technology organisation with a family values core and be able to thrive. You will be joining an established 1st and 2ndLineSupport team and the successful 2ndLineSupport will be responsible for helping support … next generation of cloud-based applications, along with a small number of established on premise applications. Having ideally had previous experience within SaaS support, you will need to be passionate about delivering excellent customer service, have a proactive attitude to problem solving, and buy into the team ethos. more »
In Technology Group are looking for a 1st/2ndLineSupportEngineer to join one of our clients in North London, based on site. As a 1st/2ndlinesupportengineer, you will be … as a senior point of contact for resolutions from the service desk and escalating above as appropriate. Daily Responsibilities: Be responsible for 1st/2ndlinesupport, both in person and remotely Oversee the provision of support to multiple clients across various sectors. more »
2ndLinesupportengineer - £35,000 - Oxford I am working with a client who is on the lookout for a 2ndlinesupport hardware engineer in the heart of oxford. You will you will be the … required : Server administration Solving user problems/answering queries/basic user instruction New user& application setups Day-to-day user/systems support (printer installs, etc.) Web based Manufacturer Knowledge Base investigations Providing applications & patches Workstation troubleshooting Training & answering queries (re: MS Office based apps.) In-house … auditing & fact-finding visits. If you are local to the Oxford area apply and we can get a call set up with the team. 2ndLinesupportengineer - £35,000 - Oxford more »
Channel Awards. Role : We have created a new role to strengthen our IT Support team, which requires a professional, likeable and thorough 2ndLine Technician to provide on-site support. Duties include: Picking up customer calls, logging a case and handling the query from beginning … customer updated throughout Working through assigned tickets from triage, from beginning to resolution, keeping the customer up to date throughout Supporting the 1st line team, acting as an overflow during busy periods Escalating to 3rd Line, if required Supporting the 3rd Line team with … organisation. We look for individuals that share this passion and take pride in the service they provide. The successful candidate will be a current 2ndline technician, ideally with experience of working for a Managed Service Provider. Strong working knowledge of Microsoft-based operating systems, with emphasis more »
2ndLineSupportEngineer - hybrid working (3 days in office or onsite) London Up to £35,000 DOE Fitzrovia IT are a managed service provider, providing businesses with a range of ongoing tailored solutions to increase efficiency, decrease outgoings, minimise system downtime and … an experienced helpdesk engineer to join our expanding service desk team. The ideal candidate would be someone that is already in a 2ndline role, or an experienced 1st lineengineer looking for that next step in their career. This role … additional Fitzrovia services and effective Problem Management. Job Specifications: Experience: background preferable years proven experience in an IT support role (1st/2ndline) of working to an ITIL framework in a service desk capacity Windows Server 2016 2022 365 Support for Email more »
with a passion for delivering exceptional support services? Our fantastic client in Lancing, West Sussex, is seeking a rock star 1st/2ndLineSupportEngineer to join their dynamic team on a permanent basis. Get ready to elevate your career … In this fast-paced and engaging role, you'll be at the forefront of a bustling Managed Service Provider (MSP), providing top-notch support to a diverse range of clients. You'll have the opportunity to showcase your expertise across a wide array of cutting-edge technologies, including … to Friday work schedule, 8:30 AM to 5:30 PM – work-life balance is key. If you're a tech-savvy 1st/2ndLineSupportEngineer with a minimum of 1 year's experience in the thrilling MSP world, and extensive more »
Princes Risborough, Buckinghamshire, South East, United Kingdom
Hireful
opportunity? Are you keen to work for a Microsoft Gold partner, providing first class IT services to the education industry? You will be providing 2ndLine IT Support as well as manging key accounts, being the bridge between the schools and the business. This is … an IT Support capacity, but who feels that their progression opportunities are limited. Role: IT SupportEngineer aka 2ndLineSupport , 1st LineSupport, Service Desk Analyst, 3rd LineSupport Location … Working hours: Mon-Fri 8:30am-5pm What you will bring to the role: Previous experience in an IT Support, preferably to 2ndLineSupport role. Experience of working within a school, academy or College would be very highly desired and advantageous. Previous more »
2ndLine IT Support Engineer. Based just outside to the East of Leeds but travel into Leeds city centre required as part of the role, my client has a new requirement for for an 2ndLine IT Support Engineer. This … role offers 2 day remote/with 3 days site-based working. You must have 2 years plus experience within a similar IT support/desktop support role with the ability to actually resolve calls. You must have technical skills in Windows 10/Windows … knowledge of Microsoft 365 applications. Good working knowledge MS Teams. Working knowledge of Wi-Fi in a commercial environment. Role involves: Provide 1st/2ndlinesupport for end users. To assist with the development and implementation of IT policies and procedures. Day to day more »
2ndLine Onsite SupportEngineer Position Overview As an ITMS On-site Engineer, you will be responsible for maintaining the interface between ITMS Customers and ITMS Operations, ensuring functions meet and exceed service support standards. You will provide a … working on the management of the LAN and WAN networks and escalations while based at customer site. Essential Job Functions: To provide technical support to ITMS Customers On-site, either via in-person request, phone, email or ticketing system. To provide, diagnostics and resolution, incident logging, hardware and … software configurations and related services. To maintain a high degree of customer service for all support incidents and adhere to all service management principles. To take ownership of incidents and be proactive to resolution. To log all calls on the ticketing system and maintain full documentation. Supportmore »
In Technology Group are supporting one of our MSP clients recruit for an experienced 2ndline engineer. As a 2ndlinesupportengineer, you will be responsible for providing L2 solutions for their clients, acting as a senior point of … contact for resolutions from the service desk. Daily Responsibilities: Be responsible for 2ndlinesupport, both in person and remotely Oversee the provision of support to multiple clients across various sectors. Resolve hardware, software and network issues Ensure that SLAs are being met more »
Our reputable and award-winning client is seeking an IT SupportEngineer to join their team in Saint Leonards. MFK Recruitment has successfully placed 32 IT candidates to the group in the past 5 years, 24 are still with the company! Our client is well known … for retaining their employees, due to the culture and career progression opportunities. The company specialises in the design, implementation, and support of a range of Cloud services and business applications including I.T. managed services, I.T. infrastructure support, hosted collaboration, and mobile communication solutions. What will the … is to install and support IT systems and infrastructure for our clients. We are looking for a capable Technical Engineer (2ndline level) with a proven history supporting and maintaining on-premise and cloud environments, and experience working for an MSP implementing and more »
2ndLine IT SupportEngineer Nr Swindon - Full Time on Site £30,000 + Benefits This is a fantastic opportunity for you, a 2ndLineSupportEngineer, to join a leading IT Support company … Clearance or the ability to obtain it. In this role, you will cover a broad range of Device, Compute, Network and Application services. Providing 2ndLinesupport to teams across multiple geographic locations Resolution of reported faults escalated to 2ndLineSupport … This role does not include any Microsoft 365/Azure support . In order to be successful in your application for the 2ndlinesupportengineer position, you should have: Broad knowledge of IT and communications services and technologies General IT more »
Job Title: 2ndLineSupport Technician Location: Basildon, Essex Salary: Up to £37,000 per annum About Us: Join our Basildon-based IT services company, known for innovative technology solutions and customer-focused service. Key Responsibilities: Provide 2ndline technical support … remote assistance Troubleshoot and resolve hardware/software issues Assist with IT equipment and system setup/maintenance Escalate complex issues to 3rd linesupport Document support activities and resolutions Collaborate to improve processes and service delivery Ensure client satisfaction Technologies: Windows 10/… Azure VMware, Networking (TCP/IP, DNS, DHCP, VLANs) Endpoint security solutions (antivirus, firewalls) Backup and recovery tools (Veeam, Altaro) Requirements: 2+ years in 2ndlinesupport Strong knowledge of Windows OS and servers Experience with Office 365 and Azure Hardware/software troubleshooting skills more »
LL17, Groesffordd Marli, Denbighshire, Clwyd, United Kingdom
Office Equipment Systems Ltd
Job Title: IT SupportEngineer (1st and 2ndLineSupport) Location: Office Based (St Asaph Business Park, North Wales), with occasional travel across the UK Salary: £24,000 - £30,000 per annum Job Type: Full time, Permanent Working Hours: Monday to … are looking for a dedicated and energetic IT SupportEngineer to join our team. This role covers both 1st and 2ndlinesupport and is based at our St Asaph Business Park office in North Wales. You will also occasionally visit … be provided for customer visits. Key Responsibilities: Respond to customer calls and support requests as part of a team Handle 1st and 2ndlinesupport tickets from triage to resolution Act as a point of escalation for the 1st linesupportmore »
ATTENTION! 2NDLINESUPPORTENGINEER WANTED! Elevate your career in the dynamic world of IT Support! We're on the lookout for a 2ndLineSupportEngineer to thrive in our client's fast … paced environment. Have you got 2ndLineSupport experience? Are you on the search for a better opportunity to develop your career? Ready to make your mark? Read on and be part of something extraordinary! Key Responsibilities for the 2ndLineSupport … Keep the IT Documentation up to date Manage multiple tickets and projects Assisting technical support requests within the team and working on 2ndline tickets and projects Ensure good communication with both customers and staff Meet and exceed SLAs Occasional overtime offered Skills Required for more »
2ndLine IT SupportEngineer - £35,000 - East Croydon - Brilliant Benefit Package! Role: 2ndLine IT SupportEngineer Location: East Croydon Salary: £28,000 - £35,000 STE + Brilliant Benefit Package! Interviewing Immediately - Apply Now I … have a fantastic opportunity for a 2ndLine IT SupportEngineer to get the chance to be exposed to the latest technology in the market. My client is looking for a 2ndLine IT SupportEngineer … Linux, Office 365, Azure, Networking(DNS,DHCP,TCP/IP). Other technologies are beneficial, the Candidate would be supporting 180 users on a 2ndline capacity. Ideal person would have the ability to absorb knowledge and find solutions where their knowledge is challenged. Please do not more »
DK Recruitment are seeking 2ndLineSupportEngineer to join our client who are a leading managed service provider looking to expand their 2ndline service desk team. They heavily promote organic growth and this role has progression into the … 3rd Line team. We are looking for a minimum of 3 years IT support experience working on a service desk, ideally for a MSP but this isn't essential. Experience/Duties Experience supporting Windows Servers, O365, Azure AD, Intune and general Network administration and troubleshooting more »
2ndlineSupportEngineer Microsoft Stack/Azure/Windows server Up to £33k Bristol/Portishead - Hybrid We are representing a managed service provider specialising in Microsoft technologies. They are looking for a 2ndlineSupportEngineer to support their customers. As 2ndlinesupport, you will be handling escalations from the 1st Line Team and actively monitoring infrastructure through a variety of products. This team operate on a hybrid basis working both at home and … to a range of technologies and have the opportunity to further develop your skillset with fellow enthusiastic IT professionals. What we are looking for: 2ndlinesupport experience Microsoft Stack - Azure, SharePoint, etc Active Directory Windows Server A positive mindset and a willingness to learn. more »
Employment Type: Permanent
Salary: £28000 - £33000/annum Career Progression + Training
2ndLine IT Support £30 - £38k per annum Shift Pattern Hours - across days and nights The Role As the Engineer, you will be responsible forhandlingcomputer hardware. Key Responsibilities: · Support & configuration of barcode scanners (ex. Datalogic, Motorola, Honeywell handheld, Intermec etc.) · Support & configuration of barcode printers for Shop Floor and Office (ex. Zebra, Printronix, Intermec etc. · Support & configuration of any printer (non-barcode) on shop floor and in office like HP · Support & configuration of smart devices such as MX2/Motion and Dell Tablets for workstations. … Support & Configuration of PC's (Critical Shop Floor and Office) · Co-ordination with towers team (AM (MES, SAP), NW, DCH, EUS) for End user related activities. · Support and Configuration of line side devices, HMIs/MRTs, Dell Tablets/Touch Pads etc Your Profile more »
Cheltenham, Gloucestershire, South West, United Kingdom Hybrid / WFH Options
Searchability (UK) Ltd
SecondLine IT SupportEngineerSecondLine IT SupportEngineer - Up to £29,000 + Benefits. Hybrid - Cheltenham Monday - Friday A chance to join an established technical support provider with a growing client base. About the … Client: Our client is an established provider of managed IT Support with a large, growing, and diverse client base across the Southwest. They offer excellent progression opportunity and a chance to learn by working alongside established, accomplished industry professionals. They also offer a hybrid working model, allowing Engineers … when it comes to escalating more complex technical problems. SecondLine IT SupportEngineer Skills: Previous experience providing 2ndLine Technical Support Previous MSP Experience (Desirable) Strong knowledge within IT Infrastructure components Strong knowledge of IT Hardware and Software more »
2ndLine Technical SupportEngineer An exciting 2ndLine Technical SupportEngineer role has arisen with our client, a market leading organisation based on the South Coast/Hampshire. The role will require you to be … in the Hampshire office 5 days a week, with additional business travel to customers in the local area. As the 2ndLineSupportEngineer, you will join a driven team where you will be responsible for responsible for the design, implementation and support … successful completion. Location: Fareham, Hampshire Duration: Permanent/Full time Salary: Up to £30,000 + additional benefits Do you have: Strong 1st/2ndlineSupport experience Good knowledge and experience in Microsoft and VMware operating systems Experience in System Administration Supportmore »
2ndLineSupportEngineer We are working with a brand new customer who are a boutique IT support services company. They have a diverse client base which is ideal for someone who is looking for a little bit of variety in … the daily working lives. Job Role This role sits within the IT engineering team and will be hybrid support role comprising a mixture of dedicated onsite support, remote support and installation services for our SME customers. The successful candidate is expected to rotate between … ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately Key Skills High level of 2ndline IT support skills and very strong troubleshooting skills Managed Service provider or demonstrable experience in a similar role providing more »
2ndLine IT SupportEngineer | Bristol | Up to £35,000 MSP | Windows | Office 365 | VMware We are currently working with an industry leading MSP near Bristol who are looking for the newest member of their award winning and ever growing service desk. Our … client specialises in providing excellent customer service and provides efficient and highly knowledgeable IT support to its customers. Due to the rapidly growing nature of the business, there are countless different routes for progression unlike no other MSP in the South West. Staff development has become a pillar … There is a two stage interview process for this position. Interviews are commencing the week beginning 3rd June so don't hesitate to apply! 2ndLine IT SupportEngineer | Bristol | Up to £35,000 MSP | Windows | Office 365 | VMware Oscar Associates (UK) Limited more »
1st/2ndLine Support Technician £25,000 - £30,000 + Bens The Fortune Group are recruiting for a 1st/2ndLine supportEngineer to join an MSP based in Kent. Suitable candidates will be skilled and a motivated individual with a passion for … technology and a wish to provide exceptional customer support. The role is predominantly based in the Office near to Maidstone. Responsibilities: Provide 1st/2nd linetechnical support to clients via phone, email & ticketing system Diagnose and troubleshoot software and hardware issues reported by customers. Assist customers with … service, focusing on client satisfaction and issue resolution. Install networking/Desktop equipment at client sites. Requirements: Previous experience in a similar 1st/2ndlinesupport role. Strong technical skills and ability to troubleshoot software and hardware issues. Knowledge of operating systems such as more »
