1 to 25 of 109 Permanent Case Management Jobs in the UK

and act as an internal point of escalation for all support related incidents Troubleshooting and diagnosis of all network and security related incidents Change management and risk assessment for all managed service clients Implementation of changes across all managed service clients Aid with project engineering as and when required … Input into policy and procedures and ensure documentation is kept up to date and to a high standard Vendor escalation and case management Assisting the Technical Services Manager with creation of major incident reports, service reports and root cause analysis Performing regular maintenance and patching of managed service more »

and act as an internal point of escalation for all support related incidents Troubleshooting and diagnosis of all network and security related incidents Change management and risk assessment for all managed service clients Implementation of changes across all managed service clients Aid with project engineering as and when required … Input into policy and procedures and ensure documentation is kept up to date and to a high standard Vendor escalation and case management Assisting the Technical Services Manager with creation of major incident reports, service reports and root cause analysis Performing regular maintenance and patching of managed service more »

CMD, PHR and at final hearing level (although the latter is not essential). You will work from home. We use LEAP cloud-based case management and O365. Remuneration will be by way of a self-employed consultant fee share arrangement. Please apply with your CV together with more »

take on a leadership role in our Housing Association. The successful candidate will work with us to deliver a high-quality housing and neighbourhood management service. You will be part of a team designed to better support our customers and colleagues, to help us ensure regulatory compliance and continuous … improvement in the standard of customer service and housing management across the organisation. The Role: Lead and manage your team to deliver exceptional customer service to our residents Be responsible for delivery and reporting of organisational performance against key indicators, including arrears, void loss, ASB resolution, and customer satisfaction … best practice, regulatory and statutory requirements Lead on tenancy matters, providing the Housing Team and other teams in the organisation with expert advice and case management support What you will need to be successful: Significant experience working in social housing, including management of a variety of tenures more »

Head of Client Services Daily interaction with technical tools to ensure client records are kept up to date. Building an in-depth knowledge ofproprietary case management system Liaising with clients, custodians, and other third parties. Running client reports including preliminary data checks, distribution, and filing. Excellent working knowledge more »

are currently seeking an Application Support Engineer to join our team supporting local authorities in utilising Liquidlogics market leading Education and Social Services and Case Management software. Duties and Responsibilities Main Responsibilities: Responsible for 2nd and 3rd line support functions as part of the Application Support team Investigate … analyse and problem-solve Incidents raised via our Incident Management System, Jira Use application log files, SQL and other diagnostic tools and methodologies to resolve issues, including data issues, coding issues and reviewing application and Windows/SQL logs to identify the cause Liaise with Problem Management, Development … issues Strong 2nd line software/application support experience Experience of Microsoft Windows Server and applications Ability to prioritise and execute tasks Excellent time management/ownership of personal Jira queues Strong written and verbal communication skills both internally and externally and ability to communicate with other members of more »

in legal services and commitment to placing technology at the forefront of their operations. They are seeking a skilled IT Trainer with expertise in Case Management and Document Management Systems to join their team. As their IT Trainer, you will play a pivotal role in ensuring that … their legal professionals are proficient in utilising technology to optimise case management workflows and document handling processes. Responsibilities: Develop and deliver training programs on Case Management and Document Management Systems tailored to the needs of legal professionals. Conduct training sessions, workshops, and seminars both in … training programs. Requirements: Proven experience as an IT Trainer or similar role, preferably within a law firm or legal environment. In-depth knowledge of Case Management Systems and Document Management Systems. Strong communication and presentation skills with the ability to communicate technical concepts effectively to non-technical more »

organisation strategy this year and a Technology and Data Transformation programme to underpin this. This role plays a key part in ensuring that our Case Management system, data and supporting applications, are well managed and continuously improved and developed to meet the ongoing needs of our crucial service … of our organisational strategy. Focus areas for this role are: • Managing the vision and ongoing development of the system from requirements identification, product backlog management and delivering the development roadmap • Keeping up to date with technology developments so that we maximise the business value from Case Manager, and … ongoing adoption and use of the system, including development and delivery of guidance, training and best practice use of the system • Ensuring that our Case Management and supporting systems architecture is designed to maximise opportunities to deliver our organisational vision and strategy We would love to hear from more »

this themselves; Configure forms, workflows and document templates in a low code environment; Support sales through product demonstrations and the creation of prototypes Product Management Feeding your unique knowledge of customer requirements into the product roadmap and designing core product where appropriate. Change Manager Ensuring the successful adoption of … our clients through comprehensive training, mentoring, and and advocacy. Qualifications: Someone who is passionate about business change through technology and the possibilities that a case management can bring to business Have a strong technica l acumen who understands system and data architectures Have a proven track record in … you understand the need to deliver to time and budget is paramount Comfortable in a flexible & hybrid working environment Experience in software implementation, ideally case or matter management applications , and similar experiences across industries such as real estate (preferably), legal, insurance, regulatory, or BPO is all good! Morae more »

Ensuring the security of the company's IT infrastructure - Collaborating with other IT professionals to improve system performance - Preparing reports on IT activities for management Profile A successful IT Analyst should have: - A degree in Computer Science/Certifications in Information Technology, or relevant experience - Proficiency in system troubleshooting … Operating Systems:Windows 10, 11 & Windows Server (awareness) Virtualization: Citrix XenApp, Citrix XenDesktop Office Productivity: Microsoft Office Suite (Outlook, Teams, Word, Excel) Document and Case Management: iManage, Proclaim Networking: Local Area Network (LAN) support Administrative Tools: Active Directory (user configuration and management) Additional Tools: Microsoft 365 (awareness more »

Provide in-depth knowledge of the D365 CE applications and evaluate the customer’s business processes against the standard D365 CE functionality. Provide Project Management for smaller D365 CE Implementations including Budget, Resource, Milestones reporting supported by Crimson’s PMO function. Responsible for documenting the business requirements which express …/Quote/Order/Invoice) Marketing and campaigns Including Add-ons e.g., Click Dimensions/MailChimp/Microsoft Dynamics Marketing). Service and Case management including SLAs and Entitlements. Custom ISV/xRM solutions using Dynamics 365 CE & Power Platform. Dynamics 365 CE/CRM Customisation and more »

essential software products such as Adobe, Mimecast, Docusign, and RMM/MDM. Oversee hosted systems used in the legal profession, including the firm’s Case Management System, to maintain operational efficiency. Skills Requirements: Proven experience providing IT support in a professional environment, preferably within the legal sector. Strong more »

issues through portfolio monitoring and (2) engaging consultants to undertake assessments if reports and complaints will be managed independently by the office. Throughout the case management process, this role requires continuous liaison with internal and external stakeholders to ensure timely responses and actions and oversee the implementation of more »

2nd Line Support Technician you will be a point of contact for Digital Support queries arriving via phone/email/form. Using a case management system to manage cases. Triaging/analysing and resolving incidents relating to Appello’s products. Diagnosing the root cause and documenting interactions more »

for: Providing advice to managers for more complex ER cases which will include a range of issues Identifying, assessing, managing, resolving and mitigating risk. Case management; supporting them through to early conciliation and employment tribunal. Creating and delivering face to face and virtual training of HR related matters more »

more junior members of the team. You are experienced in creating and managing test plans and reporting back to senior stakeholders. Experienced in test case management tooling e.g. TestRail, X-Ray. You have the ability to select appropriate testing approaches, including manual and automated testing. What we offer more »

Value, Order to Cash and Request to Resolve. Alongside implementation of other systems including Salesforce and NetSuite, they are implementing ServiceNow for Contract and Case management. As the Change Manager for this project, you'll need to have excellent stakeholder management, communication, and organisational skills, as well as … the entire organisation, to ensure successful implementation, employee engagement and adoption. Develop the change methodology and approach Establish the critical success factors Develop the case for change Develop the senior leadership plan Conduct the change impact assessment Conduct the stakeholder assessment and develop the plan Develop the change and … a training strategy, training plan and training materials Assess business readiness What You Will Have Implementation experience preferred but not mandatory Knowledge of change management methodologies, tools, and techniques, and a track record of successfully leading and implementing change initiatives of working in large scale transformation programmes Big more »

a dedication to teamwork and a desire to enhance their skills in a dynamic professional setting. This role involves ensuring smooth integration between our case management system and other business solutions and services. Join a growing, award-winning law firm with excellent opportunities for an IT professional to … specific needs open for discussion during the application process. Essential Skills: Proficiency in SQL scripting and Microsoft Reporting Tools. Experience in developing the Proclaim Case Management System or similar CMS. Thorough understanding of legal workflows and their integration into case management software. Exceptional verbal and written … communication skills. Strong analytical and problem-solving abilities with a positive, innovative, and inquisitive attitude. Familiarity with data warehouses and database management is a plus. The Offer: Competitive salary with bonus opportunities Hybrid and flexible working arrangements Wellbeing initiatives Supportive, approachable, and friendly working environment Commitment to personal development more »

youll be: Logging and processing support tasks from all sources (calls, emails and tickets) Resolving support cases and recording the resolution actions in the case management system Delivering outstanding customer service Providing technical support for a range of technologies and clients (From SMEs to Enterprise level) The point more »

and act as an internal point of escalation for all support related incidents Troubleshooting and diagnosis of all network and security related incidents Change management and risk assessment for all managed service clients Implementation of changes across all managed service clients Aid with project engineering as and when required … Input into policy and procedures and ensure documentation is kept up to date and to a high standard Vendor escalation and case management Assisting the Technical Services Manager with creation of major incident reports, service reports and root cause analysis Performing regular maintenance and patching of managed service more »

Role Title : Head of Complex Case Management Location : Hybrid (any location) – open to travel to London on an adhoc basis. 2-3 times. Contract End Date : 6 months Day Rate : Competitive (inside IR35) Deloitte Working with the Deloitte Associate (Contractor) Programme means we can offer you the opportunity … Leadership, operational deliv ery a nd HR Transformat ion to join our Employee Relations (ER) team. You will lead a team of 11 complex case managers and report to the Head of HR Operations in addition to driving the transformation/CSI activity for case management across … Deloitte. Deliverables Lead the ER case management team, managing activities such as coaching and development. Proacti vely drive the transform ation/CSI activity for case management in accordance with the milestones identified in the plan. Ensure service delivery standards and measurement against SLAs are met more »

data-driven processes and contribute to system development. Responsibilities: Data Extraction and Reporting Create standardised reporting packs across the MAPD Group. Extract data from Case Management Systems (CMS) for customised dashboards. Build bespoke reports beyond the standard suite. Integrate CMS with other systems to ensure secure data movement. … data warehouse creation. Contribute to CMS development, including workflows and field creation. Provide supervision, training and support for team members. Recommend improvements to the case management system and IT practices.Experience: Proficiency in SQL, data visualisation tools (e.g., Tableau, Power BI), and Excel. Previous experience working with Legal Case Management Systems such as Proclaim, VisualFiles, Leap etc.Ideal Candidate: Analytical mindset with attention to detail. Strong communication skills to collaborate effectively with various teams. Ability to translate complex data into actionable insights. Proactive problem solver who can recommend process improvements.This role offers an exciting opportunity to contribute to more »

by distinguished analyst firms including Gartner, Forrester, Frost and Sullivan, and IDC. It has been positioned in the Magic Quadrants for Intelligent Business Process Management (iBPM), Enterprise Content Management (ECM), Customer Communication Management (CCM) and BPM-Platform-Based Case Management frameworks. Newgen is certified for more »

members of the support team to ensure customers get the agreed level of service and will be expected to work independently and assist with case escalations where appropriate. You will play a key role in D365 and Power Platform solution support and participate in every aspect of the D365 … and Power Platform solution support from: triage of large case numbers from multiple customers, resolving customer cases, recognising change requests, managing customer escalations and environment/release management. Key Requirements: Can resolve D365 Support cases, provide root cause analysis and create a customer document that outlines the root cause … express what actions a solution must take/how a fix must be implemented and what outcome is expected. Ability to effectively manage their case load and assist in handling and resolving escalation cases. If modifications/customisations are required, either to processes, Power Platform solutions or to the more »

for an experienced Proclaim Developer who is looking for a new challenge to play a key role in designing, developing and maintaining the proclaim case management system. You will work closely with the internal teams to understand business requirements, customise workflows and ensure effective implementation of new flows …/case types. Key Responsibilities: Create sophisticated workflows from both extensive and minimal specifications - ensure these workflows are efficient, user-friendly, and meet business requirements. Confident in identifying and collaborating with third parties for issue resolution. Deep understanding of best practices in Proclaim, including when and where to create … including CSVs, XMLs, CDHs, and understanding all data descriptions. Advanced Reports understanding to build various MI reports to track key milestones within the various case types. Competencies: Strong communication skills, capable of seeking help from team members, sharing concerns, and managing expectations. Strong attention to detail Adaptability and the more »