1 to 25 of 37 Permanent Customer Journey Map Jobs in the UK

Customer Insight/User Research Consultant Location: Largely remote with occasional travel to West Midlands Rate: £500-£550 (inside ir35) Duration: 6 months + The Role I am are looking for an experienced Customer Insight & Journey Specialist to support a major programme of work. … This is a customer-focused role sitting at the intersection of Customer Insight, User Research and Service Design. You will work with a team of Business Analysts and Service Design Leads to ensure that customer and stakeholder evidence is translated into clearly defined user ...

organisation at a pivotal stage of its development. The business has experienced significant growth over recent years and is now investing in its customer service and customer experience capability to ensure it can scale successfully, integrate future growth and continue delivering exceptional outcomes for customers. … Head of Customer Service you will have the opportunity to build, influence and transform a function with genuine executive visibility and long-term career potential. This role will be office based in North Yorkshire. About the role: Reporting into the senior leadership team, you will take ownership ...

highly skilled Dynamics 365 CRM Functional Consultant and Product Owner to lead the design, evolution, and optimization of our Microsoft Dynamics 365 Customer Engagement platform. The successful candidate will possess expertise in Dynamics 365 Sales, Customer Service, and Customer Insights, coupled with exceptional Business … opportunity-to-cash processes.Support forecasting, territory management, sales pipelines, and relationship selling processes.Leverage integrated Microsoft tools including Power Platform and Copilot capabilities.Dynamics 365 Customer Service:Design customer support and case management solutions.Improve service delivery processes, SLA management, knowledge bases, and customer self-service experience.Support ...

week. We are happy to discuss flexible working! Top 3 skills needed for this role: Product Strategy & Roadmap Ownership Stakeholder Management & Influencing Customer-Centric Analysis & Agile Delivery What this role is all about: As a Product Manager within our Enterprise Product team, you'll play a key role … shaping and delivering exceptional customer experiences across our Underwriting journey. Working within a cross-functional environment, you'll define and execute product roadmaps, translate customer and business needs into innovative solutions, and drive delivery through agile ways of working. You'll be responsible for identifying opportunities ...

week. We are happy to discuss flexible working! Top 3 skills needed for this role: Product Strategy & Roadmap Ownership Stakeholder Management & Influencing Customer-Centric Analysis & Agile Delivery What this role is all about As a Product Manager within our Enterprise Product team, you'll play a key role … shaping and delivering exceptional customer experiences across our Underwriting journey. Working within a cross-functional environment, you'll define and execute product roadmaps, translate customer and business needs into innovative solutions, and drive delivery through agile ways of working. You'll be responsible for identifying opportunities ...

about: As a Product Manager within our Enterprise Product team, you'll play a key role in shaping and delivering exceptional customer experiences across our Underwriting journey. Working within a cross-functional environment, you'll define and execute product roadmaps, translate customer and business needs into … innovative solutions, and drive delivery through agile ways of working. You'll be responsible for identifying opportunities to improve customer outcomes, collaborating with stakeholders across the business, and ensuring products deliver measurable value aligned to Vitality's strategic ambitions. This is an exciting opportunity for a commercially minded ...

customers, colleagues and citizens. This is an exciting opportunity to work alongside Service Designers, Product Managers, User Researchers, Engineers and Strategists to create customer-centric services that deliver measurable business value. What you'll be doing As a Consultant, you'll support the delivery of service transformation engagements … from discovery through to implementation. Your responsibilities will include: Conducting research and analysis to understand customer, employee and business challenges. Supporting discovery activities to identify pain points, opportunities and service improvement initiatives. Creating service design artefacts including customer journey maps, service blueprints, personas ...

efficient and customer-centred services. Working across operational teams, digital delivery, customer services and transformation programmes, the CX Designer will map end-to-end customer journeys, identify pain points, redesign processes, develop future-state customer journeys and support the implementation … service improvements that enhance both customer and colleague experience. What you'll be doing Map current ("as-is") and future ("to-be") customer and colleague experiences. Gather and analyse customer, colleague and stakeholder feedback from multiple sources. Identify customer pain points ...

role within Digital CustomerExperience’s (DCX) Business Technology practice in the UK. This role focuses on building and deployment ofServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience.You will work under the guidance of senior consultants and architects to contribute to the development ofworkflow applications, integrations … Barring Service)## **Your Role**As a ServiceNow Developer at Capgemini, your responsibilities will include, but not be limited to:* Developing solutions for Customer Experience, Technology Experience and employee ExperienceServiceNow workflow applications, including HR Service Delivery (HRSD) Customer Service Portal, ITService Management (ITSM), Customer ...

Digital Manager is responsible for leading the strategy, performance, and continuous optimisation of the organisation's global web presence to drive lead generation, customer engagement, and business growth. This role owns the end-to-end management of the company’s website, including website performance, design, user experience … user interface (UI), content discoverability, conversion rate optimisation (CRO), and digital customer journeys. The role ensures the website delivers an exceptional user experience while maximising its effectiveness as a lead generation and revenue-driving channel. The role is also responsible for developing and executing global SEO, Answer Engine ...

digital transformation programmes, helping to redesign and improve services for residents. You'll use a range of service design techniques to understand user needs, map customer journeys, develop prototypes, and support the delivery of effective, accessible, and sustainable solutions. Working within agile, multidisciplinary teams, you'll collaborate … organisational priorities. Key Responsibilities Lead service design activities within digital transformation projects. Conduct discovery work using qualitative and quantitative research methods. Create customer journey maps, service blueprints, and design artefacts. Facilitate workshops and co-design sessions with residents, stakeholders, and service teams. Design, test, and iterate ...

solutions. You will be an important part of refining scope and requirements, aligning priorities and backlogs and produce various artefacts including Process Flows, Customer journey maps, User Stories and defining Functional/non-functional/operational needs. Taking a User Centric approach, you will work with … grooming product backlog and producing meaningful Epics/Stories that can be consumed by the technical teams. Experience in process modelling and customer journey mapping and assisting user testing. • Experience of working with various tools and technologies needed by a BA eg Confluence, Jira, Visio Mural ...

role in our Service Design capability, creating operating and support models, defining service requirements and facilitating workshops that turn business and customer needs into practical, sustainable services. What You’ll Do: Lead end-to-end service transitions, from planning and readiness through to go-live and hypercare. Develop … business and colleague needs. Define operating and support models, including SLAs/XLAs, KPIs, monitoring, escalation and continuity requirements. Facilitate service design workshops and map customer and operational journeys to identify improvements. Work closely with technology, business, operations and third-party suppliers to ensure smooth delivery. Ensure ...

offering more flexibility, understanding, and practical support to help businesses thrive. Since receiving our banking licence in 2021, we’ve built a loyal customer base and a strong, diverse team that puts people first. Our vision is building stronger futures with bespoke financial solutions. We understand that … fixed term contract for 6 months. As a Product Manager (FTC - Parental Leave Cover), you will leada cross-functional squad todiscover,designand deliverinitiativestoimprove customer and broker experiences, increase operational efficiency and deliver faster,betterand more transparent lending decisions. Working across Operations, Credit, Commercial, Technology, Risk and Compliance ...

under our International Vehicles Payments line of business and is located in London. In this role, you will drive continuous improvements across digital customer journeys by identifying conversion opportunities, designing and executing experimentation programmers, analyzing user behavior, and optimizing website and landing page performance to increase lead generation … customer acquisition, and revenue. You will report directly to VP Digital and regularly collaborate with the wider Marketing organization, Product, Sales, Analytics teams, UX/UI, Development, and our strategic digital agency. How We WorkAs a Senior Conversion Rate Optimization Manager, Corpay will set you up for success ...

Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service improvement. Act as the single point of accountability for Service … Indicators (KPIs) are consistently met or exceeded. Monitor and report on service performance metrics including First Contact Resolution (FCR), Average Handle Time (AHT), Customer Satisfaction (CSAT), Net Promoter Score (NPS), abandonment rates, and ticket volumes Manage incident escalation processes to minimise business impact and ensure timely resolution. Conduct ...

under our International Vehicles Payments line of business and is located in London. In this role, you will drive continuous improvements across digital customer journeys by identifying conversion opportunities, designing and executing experimentation programmers, analyzing user behavior, and optimizing website and landing page performance to increase lead generation … customer acquisition, and revenue. You will report directly to VP Digital and regularly collaborate with the wider Marketing organization, Product, Sales, Analytics teams, UX/UI, Development, and our strategic digital agency. How We Work Assigned workspace in London office Company-issued equipment Role Responsibilities Developing and executing ...

product leaders, UX designers, engineers, and analytics specialists to understand business challenges, identify opportunities, and define valuable outcomes. Facilitate discovery activities, workshops, interviews, journey mapping, and collaborative working sessions to uncover user needs and business problems. Translate strategic objectives, user needs, and business requirements into clear product initiatives … user stories, acceptance criteria, and delivery outcomes. Support product backlog creation, refinement, prioritisation, and release planning activities, ensuring work is aligned to customer and business value. Collaborate closely with UX colleagues to understand user journeys, validate concepts, and shape intuitive and effective user experiences. Create and maintain analysis ...

greenfield opportunities. You will act as the bridge between Product Management, Sales, Marketing, Services, and Customers, translating technical software capabilities into compelling customer value propositions and scalable commercial opportunities. The role requires a strong combination of technical understanding, commercial acumen, and marketing expertise. You will be expected … articulate and demonstrate software features, benefits, architectures, deployment models, integration capabilities, and customer transition pathways while supporting sales teams and customers throughout the adoption journey. Whilst Foresight will be the immediate priority, the role carries broader responsibility across Schneider Electric's growing software ecosystem, including solutions such ...

offering more flexibility, understanding, and practical support to help businesses thrive. Since receiving our banking licence in 2021, we’ve built a loyal customer base and a strong, diverse team that puts people first. Our vision is building stronger futures with bespoke financial solutions. We understand that … implement best practices from the technology, banking and fintech industries, ensuring our operations are agile, efficient, and customer focused. Key Responsibilities Map lending journeys and operational processes to identify customer pain points, inefficiencies, and opportunities for improvements. Plan and facilitate workshops with cross-functional teams ...

needs of different products, jurisdictions and client segments when defining capabilities. Document organisational impacts, governance requirements and business ownership. Customer & Advisor Experience Map and improve end-to-end client and advisor journeys across digital channels. Work with product and UX teams to define business requirements that support … Competitive Compensation Benefits package including comprehensivemedical, dental, vision and others Company Culture based on our CoreValues Professional Development Training withIndividual Development Plans to map out your careergrowth Opportunity to work in a globalenvironment with diverse teams built with colleaguesfrom around the world Opportunity to work with technologyindustry leaders ...

looking to recruit a Marketing Analyst is responsible for collecting, analysing and interpreting marketing and business data to provide insights that drive customer acquisition, engagement, retention and revenue growth. The role supports strategic decision-making by measuring marketing performance across digital and offline channels, identifying trends, and recommending … channels. Monitor key performance indicators (KPIs) including: Lead volume Cost per lead (CPL) Cost per acquisition (CPA) Return on investment (ROI) Conversion rates Customer lifetime value (CLV) Produce regular reports, dashboards and performance reviews. Identify trends, opportunities and areas for improvement. Data Management & Reporting Collect and validate data ...

natural initiative-taker who thrives on solving complex challenges, brings out the best in others, and is passionate about creating exceptional customer experiences, we'd love to hear from you. You'll work alongside some of the brightest minds in digital, design, strategy, and technology to help leading … Financial Services organisations reimagine how their products and services are delivered. From customer journeys and service ecosystems to organisational processes and digital touchpoints, you'll play a key role in designing end-to-end services that create meaningful impact for customers and businesses alike. What ...

Overview Map lending journeys and operational processes to identify customer pain points, inefficiencies and opportunities for improvements Plan and facilitate workshops with cross-functional teams to gather, align objectives and analyse business requirements Document these requirements into clear, comprehensive product specifications and user stories ready for development … work Requirements 2+ years’ experience in a business analyst, product owner, or operational role within banking, fintech or lending Understanding of customer journey mapping, business process modelling and requirements gathering techniques Excellent communication and stakeholder management skills Desire to work within agile cross-functional teams ...

business success. This is an exciting opportunity to join a collaborative, forward-thinking team where your ideas will directly influence product development and customer experience. You'll be involved in the full design lifecycle, from research and concept creation through to delivery, helping to shape products used … large and growing customer base. Key Responsibilities Lead UX design initiatives across web and mobile platforms Conduct user research, analyse insights and translate findings into intuitive user journeys Create wireframes, user flows, prototypes and high-fidelity designs Collaborate closely with Product Managers, Developers and key stakeholders throughout ...