7 of 7 Permanent Customer Journey Map Jobs in the UK

Customer Experience Lead IT, Telco, UCaaS, CC, Customer Journey , Mapping, Sales, Insights, Metrics, NPAS, ITIL, Contact Centre, Cloud Communications, Mainly remote (2d/month LDN) This is a fantastic permanent Customer Experience Lead opportunity with a leading London based tech organisation. … well as key touchpoint and metrics. The Customer Experience Lead will analyse customer touchpoints and journeys to the design and map to continuously improve end customer experience. The Customer Experience Lead would work closely with Sales and Operations and be focused ...

Join Barclays as an AI Conversational Designer and lead the evolution of our digital landscape. We are looking for a customer-obsessed, forward-thinking leader to spearhead our Conversational Assistant and AI function within the Digital Customer Experience team. In this role, you will drive innovation … leverage cutting-edge technology, and redefine customer experiences across our digital offerings. You will deliver Conversational Banking services, including chat, conversational self-service, and fallout prevention, while shaping the model team structure for managing technology and concepts in this space, including AI/ML and advanced data analysis. ...

acquisition, engagement, and renewal) are optimised to deliver commercial growth and exceptional member experience. You will own the full experimentation roadmap, optimise customer journeys, and elevate our UX to positively impact measurable business growth across our key products and strategic commercial partners. You will combine analytical thinking, user … strategy, ensuring intuitive, frictionless and user-centric digital experiences. Lead user research initiatives, including usability studies, interviews, behavioural analytics, persona development, and journey mapping. Partner with designers to develop wireframes, prototypes, and design systems aligned with brand standards. Work with the Brand and Content teams to ensure creative ...

high-impact digital channel? We’re looking for a talented CRM & Marketing Automation Lead to drive automated, multi-channel campaigns and elevate our customer engagement strategy across several European markets. The Role You’ll lead the development of a new Customer Data Platform (CDP), manage complex … Ensure high data quality and efficient segmentation strategies • Plan and deploy regular monthly email campaigns • Work closely with cross-functional teams (Web, IT, Customer Service, Business Development) • Provide leadership and direction to the Email Marketing Specialist Skills & Experience • Proven experience with CRM and CDP platforms (e.g., DotDigital, Salesforce ...

markets, investment products, and portfolio construction principles Familiarity with API design and integration patterns in financial services Experience with user research methodologies and customer journey mapping Understanding of modern web technologies and their application in financial services Previous experience in client-facing roles or consulting within ...

team - Song Service: At Accenture Song Service, we are dedicated to crafting transformative digital experiences at scale. Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers – both B2B and B2C. You’ll support a portfolio … make it a reality for clients looking to better serve their connected customers and operate always-on enterprises. Support clients to define a customer-first mindset, helping them shape their business and operating models. Redefine customer journeys and personalise interactions to create significant and consistent experiences. ...

have Experience working in a digital, SaaS or technology environment Exposure to BI tools or SQL for data analysis Familiarity with UX and customer journey mapping Relevant certifications such as CSPO or BCS This is a great opportunity to join a modern, forward-thinking organisation that ...