1 to 25 of 39 Permanent Customer Journey Map Jobs in the UK

Full time permanent Senior Business Applications Analyst - CRM (CRM, Yardi, RentCafe, Customer Journey, Implementation) Take your CRM implementation skills to the next level in a fully remote role with a FTSE 500 company transforming healthcare infrastructure. A Senior Business Applications Analyst - CRM (CRM, Yardi, RentCafe, Customer Journey, Implementation) is required by a leading S&P 500 real estate investment trust that is reshaping the landscape of senior housing and healthcare in the UK. Following significant acquisitions in 2024 and 2025, this organisation is standardising software solutions across its portfolio to deliver top … and ongoing support of CRM and RentCafe modules, aligning multiple stakeholders across projects. You'll work cross-functionally to design customer journeys, map processes, and deliver a cohesive CRM experience across all UK care homes. Expect to partner with implementation teams, external consultants, and business stakeholders to More ❯

Full time permanent Senior Business Applications Analyst - CRM (CRM, Yardi, RentCafe, Customer Journey, Implementation) Take your CRM implementation skills to the next level in a fully remote role with a FTSE 500 company transforming healthcare infrastructure. A Senior Business Applications Analyst - CRM (CRM, Yardi, RentCafe, Customer Journey, Implementation) is required by a leading S&P 500 real estate investment trust that is reshaping the landscape of senior housing and healthcare in the UK. Following significant acquisitions in 2024 and 2025, this organisation is standardising software solutions across its portfolio to deliver top … and ongoing support of CRM and RentCafe modules, aligning multiple stakeholders across projects. You'll work cross-functionally to design customer journeys, map processes, and deliver a cohesive CRM experience across all UK care homes. Expect to partner with implementation teams, external consultants, and business stakeholders to More ❯

Model We have partnered with a household Financial Services business looking to create a new Digital Banking Platform, with the purpose of consolidating customer accounts in one place. Experience Required: Proven experience a Senior or Lead Design position, with a strong portfolio showcasing complex, large-scale digital products … ideally within the financial services or similarly regulated industries. Strategic thinker with the ability to translate high-level business and customer goals into actionable UX and service design strategies Demonstrated experience leading and mentoring UX design teams. Expertise in a wide range of user research methodologies and the … ability to translate research findings into actionable design insights. Experience using Service Design principles such as customer journey mapping, service blueprinting, and stakeholder management. Mastery of interaction design principles, information architecture, and user flow development. Proficiency in industry-standard design and prototyping tools (e.g., Figma, Sketch More ❯

Model We have partnered with a household Financial Services business looking to create a new Digital Banking Platform, with the purpose of consolidating customer accounts in one place. Experience Required: Proven experience a Senior or Lead Design position, with a strong portfolio showcasing complex, large-scale digital products … ideally within the financial services or similarly regulated industries. Strategic thinker with the ability to translate high-level business and customer goals into actionable UX and service design strategies Demonstrated experience leading and mentoring UX design teams. Expertise in a wide range of user research methodologies and the … ability to translate research findings into actionable design insights. Experience using Service Design principles such as customer journey mapping, service blueprinting, and stakeholder management. Mastery of interaction design principles, information architecture, and user flow development. Proficiency in industry-standard design and prototyping tools (e.g., Figma, Sketch More ❯

and loyalty. The ideal candidate will have a strong background in CRM, with expertise in localization and personalization strategies. Key skills should include customer journey mapping, customer lifecycle management, and segmentation using data-driven machine learning techniques. This role requires a deep understanding of … customer needs, touchpoint analysis, and strong business acumen. We seek someone who can effectively translate insights into actionable strategies to enhance the overall customer experience at . Responsibilities Strategy and Leadership Team Leadership: Lead and mentor a high-performing team of CRMs, fostering a culture of … high performance. Vision Development: Establish and execute comprehensive and automated lifecycle CRM strategies that effectively guide customers through their pre or post-purchase journey at scale. Data-Driven Frameworks: Develop customer journey frameworks and maps to inform lifecycle strategies and ensure cross-functional alignment. More ❯

deliver top-tier resident experiences. You will need: 4+ years' experience in implementation of residential property, student accommodation, or block management systems, including customer journey mapping Hands-on experience with CRM solution or residential property software management platforms Background in sales and customer experience … systems Strong understanding of customer journey design and best practices This is a key role where you'll drive the implementation … and ongoing support of CRM and RentCafe modules, aligning multiple stakeholders across projects. You'll work cross-functionally to design customer journeys, map processes, and deliver a cohesive experience across all UK care homes. Expect to partner with implementation teams, external consultants, and business stakeholders to configure More ❯

deliver top-tier resident experiences. You will need: 4+ years' experience in implementation of residential property, student accommodation, or block management systems, including customer journey mapping Hands-on experience with CRM solution or residential property software management platforms Background in sales and customer experience … systems Strong understanding of customer journey design and best practices This is a key role where you'll drive the implementation … and ongoing support of CRM and RentCafe modules, aligning multiple stakeholders across projects. You'll work cross-functionally to design customer journeys, map processes, and deliver a cohesive experience across all UK care homes. Expect to partner with... More ❯

we can deliver new products within the Fintech innovation space. Day-to-day, you’ll be: Designing and mapping service blueprints to address customer needs and improve internal processes Conducting and supporting user research activities (including interviews, surveys, usability testing and data synthesis to identify user needs, pain … and operations teams to design solutions to improve the internal processes to meet our OKRs Leading discovery and co-creation workshops to uncover customer needs and service opportunities Collaborating with cross-functional stakeholders to share feedback, ensure alignment and successful delivery of service design solutions The skills you … communication, presentation, stakeholder management and collaboration skills Passion for customers and a problem solving mentality, with proven ability to support customer research, map out customer journeys and identify opportunities More ❯

we can deliver new products within the Fintech innovation space. Day-to-day, you’ll be: Designing and mapping service blueprints to address customer needs and improve internal processes Conducting and supporting user research activities (including interviews, surveys, usability testing and data synthesis to identify user needs, pain … and operations teams to design solutions to improve the internal processes to meet our OKRs Leading discovery and co-creation workshops to uncover customer needs and service opportunities Collaborating with cross-functional stakeholders to share feedback, ensure alignment and successful delivery of service design solutions The skills you … communication, presentation, stakeholder management and collaboration skills Passion for customers and a problem solving mentality, with proven ability to support customer research, map out customer journeys and identify opportunities More ❯

resulting from work of the Team. Product Professionals are at the center of delivering new products and driving innovation on platforms that improve customer experience, meet customer needs, and create business value while prioritizing "what" the team is working on to deliver value to the customer. … achieve Objectives and Key Results (OKRs) and continuously keeps it up to date. Maintains key product documentation (e.g., customer journey map, technical specs, process mapping, etc.). Understand and ensures product features and processes align with applicable Discover regulatory, compliance, and risk management standards. Ensures … of projects and/or plans through storyboarding and structuring complex information visually. Contributes to the product development and vision by connecting how customer solutions support business goals. Responsible for delivering Minimum Viable Product (MVP). Collaborate with cross-functional teams to support go-to-market strategies. Builds More ❯

and supported employees committed to doing the right thing for our customers and colleagues. Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions … party customers. What we're building We are looking for a Solution Architect to join our Architecture team and collaborate closely with our Customer-Focused Engineering product teams. In this role, you will define and deliver technology roadmaps and solution architectures, driving their successful implementation. This is a … unique opportunity to lead the technical evolution of CLUK's customer services business line, a shared service across our products, while shaping our CRM-based distribution services. By developing reusable solution components, you will play a key role in driving business growth, accelerating digital transformation, and enhancing customer More ❯

and supported employees committed to doing the right thing for our customers and colleagues. Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions … party customers. What we're building We are looking for a Solution Architect to join our Architecture team and collaborate closely with our Customer-Focused Engineering product teams. In this role, you will define and deliver technology roadmaps and solution architectures, driving their successful implementation. This is a … unique opportunity to lead the technical evolution of CLUK's customer services business line, a shared service across our products, while shaping our CRM-based distribution services. By developing reusable solution components, you will play a key role in driving business growth, accelerating digital transformation, and enhancing customer More ❯

You'll be in a strategic leadership role within Digital Customer Experience's (DCX) Business Technology practice in the UK. You will be responsible for ServiceNow sales/presales opportunities with ServiceNow across the UK and will involve a mix of sales/pre-sales, programme management, and … with the sales team to design, scope, and pitch innovative ServiceNow solutions to prospective clients. • Identify market trends and client needs, aligning Digital Customer Experience's ServiceNow offerings with those insights to drive sales growth. • Act as the primary point of contact for senior client and internal stakeholders … capabilities, modules, and best practices for implementation. This involves knowledge of HR Service Delivery (HRSD), IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), Employee Service Center, Case and Knowledge Management, and Performance Analytics. • People Experience and HR Processes: Familiarity with HR processes and employee More ❯

how often (in days) to receive an alert: About the job you're considering You'll be in astrategic leadership role within Digital Customer Experience's (DCX) Business Technology practice in the UK. You will be responsible for ServiceNow sales/presales opportunities with ServiceNow across the UK … with the sales team to design, scope, and pitch innovative ServiceNow solutions to prospective clients. • Identify market trends and client needs, aligning Digital Customer Experience's ServiceNow offerings with those insights to drive sales growth. • Act as the primary point of contact for senior client and internal stakeholders … capabilities, modules, and best practices for implementation. This involves knowledge of HR Service Delivery (HRSD), IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), Employee Service Center, Case and Knowledge Management, and Performance Analytics. • People Experience and HR Processes: Familiarity with HR processes and employee More ❯

marketing strategy aligned with the mission and objectives Create and implement an email automation strategy within dynamics 365 to support lead generation and customer engagement, including mass email campaigns Design a suite of touchpoint emails that guide customers seamlessly through their journey, enhancing their experience with … channels reflect our brand and are optimised for engagement. Ensure all internal systems, including Dynamics 365, are kept updated with accurate marketing and customer journey data. The ideal candidate will have: A confident communicator with a proven ability to generate compelling content and establish thought leadership … social media management. Exceptional copywriting and content creation skills, with a focus on engaging and converting B2B audiences. Knowledge of marketing automation and customer journey mapping, ensuring smooth and effective customer engagement. Outstanding organisational skills, with the ability to manage multiple projects simultaneously and More ❯

Felix C | +49 (0) 89 238 898 85 The Global Lifecycle Marketing Manager will own the global lifecycle marketing strategy, ensuring a seamless customer journey with personalized messaging across all funnel stages, while collaborating with regional marketing managers to align local email strategies with the global … lifecycle marketing framework. Responsibilities: Lifecycle Marketing Strategy & Execution Automate and optimize customer lifecycle touchpoints to enhance engagement, retention, and revenue Act as the air traffic controller for lifecycle communications to prevent audience fatigue and optimize messaging cadence Help shape our tooling roadmap by identifying opportunities for enhanced automation … segmentation, and personalization capabilities Audience Segmentation & Targeting Develop and maintain segmentation strategies based on country/region, funnel stage, and customer behaviour Ensure accurate targeting to deliver relevant and timely communications across all lifecycle stages Cross-Regional Coordination Collaborate with regional marketing managers to align local email strategies More ❯

Felix C | +49 (0) 89 238 898 85 The Global Lifecycle Marketing Manager will own the global lifecycle marketing strategy, ensuring a seamless customer journey with personalized messaging across all funnel stages, while collaborating with regional marketing managers to align local email strategies with the global … lifecycle marketing framework. Responsibilities: Lifecycle Marketing Strategy & Execution Automate and optimize customer lifecycle touchpoints to enhance engagement, retention, and revenue Act as the air traffic controller for lifecycle communications to prevent audience fatigue and optimize messaging cadence Help shape our tooling roadmap by identifying opportunities for enhanced automation … segmentation, and personalization capabilities Audience Segmentation & Targeting Develop and maintain segmentation strategies based on country/region, funnel stage, and customer behaviour Ensure accurate targeting to deliver relevant and timely communications across all lifecycle stages Cross-Regional Coordination Collaborate with regional marketing managers to align local email strategies More ❯

growing community of buyers and sellers. The Mission We're seeking a commercially minded, data-driven CRM Manager to own and optimise the customer lifecycle across both our platforms. You'll be responsible for building and executing CRM strategies that drive user activation, retention , and engagement, guiding customers … Collecting, supporting both seller and buyer journeys. Design and implement personalised onboarding, reactivation, and retention campaigns to drive conversion and lifetime value. Own customer journey mapping and segmentation strategies to identify and act on opportunities across the funnel. Collaborate with product and development teams to integrate … analytics to drive decisions, test hypotheses, and optimise campaign performance. Adopt AI tools where applicable to help deliver more personalised, predictive, and automated customer experiences. Be the internal customer advocate, championing customer needs and behaviours in decision-making processes. Manage and mentor an Email More ❯

with the growth, productivity and efficiency objectives of frontline and flexible workforces. Who you are We are looking for a passionate and strategic Customer Success Leader to join our team in the UK. This is a high-impact role focused on driving customer outcomes, enhancing retention … and identifying growth opportunities across a portfolio of strategic accounts. You'll be the local voice of the customer, deeply embedded in both the post-sales journey and supporting the pre-sales cycle. Working closely with Sales, Product, and the broader CX team, you'll bring … customer insights to life and shape the customer experience. What you will do Own and manage a portfolio of strategic accounts across our customer verticals in the UK, acting as the voice of the customer on the ground, gathering insights, surfacing risks More ❯

are seeking a dynamic, experienced and results-driven Marketing Manager to join our team. The ideal candidate will possess a deep understanding of customer relationship management (CRM) practices and must have expertise in using HubSpot. This role will be pivotal in optimising CRM strategies, Content and Copywriting/… platform, ensuring it is optimised and fully integrated with other tools and systems. ◦ Manage CRM data quality, ensuring accurate and up-to-date customer records, lead tracking, segmentation, and reporting. ◦ Implement and manage HubSpot workflows, automation processes, and lead nurturing programs to maximise customer engagement. 2. … nurturing programs to generate MQLs 3. Data Management & Reporting: ◦ Work with Sales to analyse CRM data to provide actionable insights and reporting on customer behaviour, sales funnel performance, and campaign effectiveness. ◦ Regularly track key CRM metrics and KPIs, presenting performance data to leadership teams. ◦ Create and implement reporting More ❯

quality and compliance regulated processes. As we continue to expand, we seek a passionate and driven individual to join our team as a Customer Success Manager, Digital Touch. As a Digital Touch CSM, you'll play a crucial role in enabling a strong customer outreach in … way, ensuring their success with our products and services. You'll be responsible for managing digital interactions, negotiating renewals, implementing strategies to drive customer engagement and retention, and mitigating risk. Why Join Us? We adhere to our values - Customer Success, Sense of Urgency, Employee Empowerment, Collaboration … growing team. Responsibilities: Maintain consistent digital interactions with customers, providing support and assistance as needed. Manage and negotiate renewal & expansion opportunities to maximize customer retention and growth. Ability to manage a book of business comprising over 100 customers. Utilize software tools to keep customer records up More ❯

Were working on behalf of an award-winning independent agency that blends data, creativity and technology to deliver exceptional customer experiences. With a growing portfolio of well-known B2C and B2B brands, theyre known for creating work that not only looks great but also delivers measurable impact. Due … About the role: As CX Planner/Strategist youll play a lead role in helping clients understand and unlock the value of their customer data, building customer journeys and strategies that drive meaningful, measurable change. Youll work across multiple accounts and projects, influencing senior stakeholders and … rooted in data and insight Facilitate strategy sessions and QBRs with a focus on performance and continuous improvement Translate complex data into clear, customer-centric recommendations Design measurable journeys and campaigns across digital and offline touchpoints Act as a strategic partner to clients, becoming a trusted voice in More ❯

We’re working on behalf of an award-winning independent agency that blends data, creativity and technology to deliver exceptional customer experiences. With a growing portfolio of well-known B2C and B2B brands, they’re known for creating work that not only looks great but also delivers measurable … the role: As CX Planner/Strategist you’ll play a lead role in helping clients understand and unlock the value of their customer data, building customer journeys and strategies that drive meaningful, measurable change. You’ll work across multiple accounts and projects, influencing senior stakeholders … rooted in data and insight Facilitate strategy sessions and QBRs with a focus on performance and continuous improvement Translate complex data into clear, customer-centric recommendations Design measurable journeys and campaigns across digital and offline touchpoints Act as a strategic partner to clients, becoming a trusted voice in More ❯

us! About the Role As a Digital Channel Manager, you will be responsible for managing, improving, and delivering digital projects that enhance our customer experience. You will support the development and optimisation of digital tools, web applications, and online platforms, ensuring they align with customer needs … ensuring timely and cost-effective delivery. Work closely with stakeholders to scope project requirements, prepare business cases, and ensure all initiatives align with customer insights and business value. Identify, prioritise, and document enhancements to digital platforms, maintaining a structured backlog in line with the digital roadmap. Develop and … digital channels, ensuring they are user-friendly, engaging, and optimised for conversions. Work closely with the marketing team to align messaging, goals, and customer journeys across digital platforms. Collaborate with developers and designers to implement website enhancements and new features. Ensure digital platforms adhere to SEO best practices More ❯

from discovery to delivery, taking responsibility for defining and prioritising backlogs, overseeing development, and monitoring quality assurance. Conduct user and market research, analysing customer behaviours, competitive landscapes, and industry trends to inform strategic decisions and identify growth opportunities. Facilitate workshops and stakeholder sessions to drive alignment, gather requirements … and co-create solutions. You'll ensure all voices are heard and that key priorities are identified and addressed. Develop user personas, customer journey maps, and service blueprints, ensuring that products and services deliver exceptional value and a seamless experience. Establish success metrics, such as KPIs … or expression), political belief veteran status, or any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from More ❯